131 comments found.
Hello. I was using a test domain to develop the website, but I lost access to that domain, now I am using anotherdomain to develop the site, that never was live, you can check if you want, and itis saying the license expired. Can yu please tell me how can I fix this? Thanks!
Hi! You can try to activate it again.
Thanks! Here is my question, when Idecide to go live, the final domain will not be the actual wan, this is the URLof my server www.indeos.com.ar but the live website will be in another domain. Should I contact you again when i am willing to go live? Or is best that I install thetest site in the same URL that will be published /demo for example? Thanks!
You are able to deactivate the theme by yourself, there is a button: https://prnt.sc/1uuv8hq
Thanks! So if I understand correctly, I can activate it to make the test site on this url: www.indeos.com.ar/test and then Deactivate thetheme, upload tothe final domain,www.lauraeva.com.ar and then Activate it again, correct? Thanks!
Yes, you can do it.
Hello: I tried to do what you toldme to, but keep saying INVALID CODE as the screenshot shows: https://prnt.sc/26gfcol
I am now installing the template in the test URL https://www.coachingimpelente.com.ar/formacion and when it is ready, will be installed in the root folder. But is not letting me activate it. Thanks
I could install the template but I cannot activate it. I’ll be lookingforward your answer. Thanks
Please check the next article: https://webgeniuslab.ticksy.com/article/14816
Thanks! That solved my problem. Have a nice week.
Please reset my license key
done
I purchased this theme last week and facing lot of issues since then, created multiple tickets also but no help. Please refund my money and deactivate my license immediately. Thanks.
Thank you for the submitted ticket.
HI, we have been working on a site for a few months and want to make sure the theme is upto date first. I cant see any options within WebGenuisLab module to do this, nor in the theme install guide. Should we be able to do this automatically within wordpress? thanks
Hi! Yes, the latest theme version is available on Themeforest.
thanks, but were in your guide does it state how to update the theme?
- Download the latest theme version
- Go to the admin-panel > Appearance> Themes > Add New > Upload Theme: http://prntscr.com/110jvrr
- To the tab drag and drop .zip file > Install Now
- update all bundled plugins (Core is the most important)
- clear the browser cache.
thanks, and this will just update and no lose any of the current theme settings
Yes, if you didn’t change theme files.
can we use elementor with this theme ??
Hi! This theme works with WPBakery page builder. We have another theme with LMS and Elementor. Unicoach
Hi, I can’t reactivate my purchace code on another website althought I canceled it on another site. Please can you reset my code? Because it’s not a question of technical support but a problem within the theme I ask in this forum to get help.
Best,
Alexandra
Done.
i have purchased the license which was implemented on test website now i want to make it live, but license key is not working please help
Hi! You need to submit a ticket to our support forum and provide more details: https://webgeniuslab.ticksy.com/
Is it Compatible With WPML? Do we have to purchase LearnPress Separatly ? Or LearnPress is within the theme ?
1. Yes, It is.
2. Free version of the LearnPress comes with the theme.
Thank you for your reply. I have some othe queries.
Is it loco translate compatible? Is it WP Events Manager and BuddyPress compatible?
Can we do Portal for Tutors to communicate with students using BuddyPress ?
1. Yes, it works with the loco. Unfortunately, WP Events MAnager and BuddyPress isn’t there.
2. I am not sure. We didn’t test it.
Hi, I have finished Theme Installation, but after that i can not see the list of plug-ins that the setup documentation lists to setup (Plug-ins Installation). Thanks.
Hi! You need to submit a ticket to our support forum and provide more details.
Are you sure is working with the latest version of LearnPress? 4.0.7 now
Hi! We strongly recommend using the older LearnPress version than 4.
As well as the version 4+ is not stable for now. Besides, we prepared an update for the latest version and it will be launch soon.
I created the account, but it doesn’t work. I’m not getting it, it doesn’t appear as a purchase option or a free course.
Having issues one day after support expired and may 14th update with outdated templates.
It is a learnpress issues for outdated templates
Hi! Please submit a ticket to the presale question. Our specialist will help you there.
Where do I see a demo of the quiz system?
You can register a free account and enroll in a free course.
Hello I bought the extension, everything was perfect, and after one week, when my configuration was ok, the Iguru Core doesnt work and my site crash. Can you help me?
Hi! Please submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our specialist will provide instruction for you.
Most likely an issue is related to the LearnPress update.
I have raised ticket on one issue before 2 days. please can we have solution over it Ticket ID: #2772278
Hi! Thank you for let us know. Your ticket will be replied as soon as possible.
You really should update the changelog, please. My site crashed after 1.1.6 update and I dont know what has changed. Thanks!
Updated. There are minor fixes. The site shouldn’t be broken after this update.
Hello,
Could update the changelog plesase?
Thanks.
Hi. I used a theme on one domain, but then deleted it from that website and deactivated. I need to activate it again on a different website but it says that “THIS PURCHASE CODE ALREADY REGISTERED”. How can I apply this lisence to a new domain? Thanks.
Hi! Please try to activate it now.
It worked, thank you for your help!
Do you have the html format of this template?
No, this template is available only for WP.
Hello. I’ve bought the theme but developing my project on test.domain (closed for indexing). I can’t find some blocks in WP Bakery builder to build page like in demo. Do I need to activate the theme to see all available blocks and shortcodes in wp admin panel? And what about activation and licensing after moving form test to prod domain? Need help. Because right now the development work is stopped – can’t setup demo, can’t find some blocks like on demo frontpage.
Hi! Please submit a ticket to our support forum. We will help you. https://webgeniuslab.ticksy.com/
