40 comments found.
If I purchase this theme, does it come with all the data? I mean, can I upload it with all the current content on all pages? - all images - all sections - all pages
Hello,
Thank you for your interest in our theme!
Our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo with all sections and all pages – https://dental-clinic.ancorathemes.com/
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import. Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Menu does not shown in some of the pages : https://psifas.dev.upcow.co.il/?page_id=43
Hello,
Thanks for reaching out to us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you as soon as possible.
Thank you!
Hello, Thank you very much for your theme! Could you please help me out.
I don’t know exactly where in the console to change the address (123, New Lenox Chicago, IL 60606) and email at the very top of the page. I also can’t change the instagram link. It says I don’t have rights or Sorry, you are not allowed access to this page.
Also I can’t change the tooth icon!!!, can’t find it in WPBakery.
And Reviews doesn’t work as a slider. There are 5 reviews, I want them as a slider, but it only shows three reviews.
Please help me. I am so upset.
Hello,
Thank you for choosing our theme!
The address and email can be easily changed under Layouts > All Layouts > Edit with WPBakery > Backend Editor – https://prnt.sc/xfKHo3Nj5F8X
The socials are modified in the admin panel: Appearance -> ThemeRex Addons -> Socials. Please review the screenshot: https://prnt.sc/m83eq4l0ImG5
As for the tooth icon and reviews, please submit a support ticket at https://themerex.net/support/ and specify the request. Any links and screenshots would be much appreciated. Our Tech Support team will gladly assist and guide you.
Regards.
Thank you very mach for your answer!)
About the socials… When I change my instagram address it says:
Forbidden You do not have permission to access this document.
I can’t change anything in ThemeRex Addons at all. it says everythere: Forbidden You do not have permission to access this document.
To investigate your issue additional information is required. Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Also, please the screenshot with the error. Our support will handle this as soon as possible.
Regards.
Hello, We are Northwest Prosthodontics, we like your theme for our site https://northwestprosthodontics.ca/.
hello .I bought the theme .but unfortunately I cant edit any pages with WPBakery. I need a little help to solve the problem. Beacuse it doesnt load at all for editing a page
Hello,
Thank you for contacting us!
Please ensure that WPBakery and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://dental-clinic.ancorathemes.com/doc/#theme_update_plugin
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
tanks for your support just to be sure, is it the details of appointment system?: To enable the payment option during the booking one needs to install ‘Payments with WooCommerce’ addon for Booked plugin which is included in the package.
Thus, your visitors will book an appointment. During this process, they will choose a product (and options if available) and submit the form to book the appointment. The appointment will be saved as “Awaiting Payment”. The time slot will be filled for now. If you have your appointments set to auto-approve, then it will be approved at this point. The customer will be taken directly to the checkout to pay for the appointment. Once paid, the appointment will be marked as “Paid”.
You are welcome. Correct. For more information regarding Booked Appointment plugin please follow https://boxystudio.ticksy.com/articles/7827 and https://boxystudio.ticksy.com/article/3820/
Regards.
Hello, I want to buy this theme but I have a question about its Booking. does it have any option for payment during booking? and which way is there possible for payment?
I’m waiting for your replying . I’m a little in hurry
Hello,
Thank you for contacting us!
We deeply apologize for the delay. We are closed on weekends.
The template includes Booked Appointment plugin. To add payment capabilities to it, you need to activate ‘Payments with WooCommerce’ addon that is included in the package. Our Support Team will provide you with the instructions on how to do it. Just submit a support ticket at https://themerex.net/support/ right after the purchase.
Regards.
Hi,
i want to ask about the Appointments plugin, do we need to pay yearly for it or for update? is it WOOcommerce Appointment plugin ? or what so we can now more about the fees.
Thanks
Hello,
Thank you for your interest in our theme!
The package contains Booked plugin to let you easily manage your appointments. It is bundled with the theme, and there is no need to but it separately or pay yearly. Moreover, the Booked plugin includes ‘Payments with WooCommerce’ addon which allows your visitors to purchase their appointments and checkout using WooCommerce. Please review the guide – https://boxystudio.ticksy.com/article/3820/
To update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date please use ThemeRex Updater that is included in the theme – http://dental-clinic.ancorathemes.com/doc/#theme_update_plugin
Regards.
Hello, i buy the theme and i cant create a ticket, error on Purchase Code… Thanks
Thanks I already reply..
Hello, i love the theme, but i have a doubt: about services icons, how many Dental icons does it have? Can i add extra icons? I need 16 different Icons, all dental clinic oriented. Thanks
Hello,
Thank you for your interest in our theme!
The theme allows you to extend the list of theme default icons using Fontello generator. Our Support Team will be glad to provide you with instructions on how to do it. Just create a support ticket at https://themerex.net/support/
Regards.
Thank you. So there is a way to add more icons¿? Or can i upload mine? This is before i buy the theme, thanks a lot!
hi what icons do come with the theme ?
Hi, so my question is if I get your web site I will be able to make corrections on HTML and CSS cods? Bothof them will come with site? Thanks
Hello,
Thank you for your interest in our theme!
It is a WordPress theme with an admin dashboard and built with WPBakery plugin. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder.
So you will be able to easily replace the content with what you need. Along with the number of widgets, shortcodes, and flexible theme options, you are getting lots of pre-made pages, so that you wouldn’t spend much time creating ones for your website.
Regards.
Hi,
We have purchased this theme 2 years ago and you said that it was fully compatible with WPML. Now upon trying to add 1 more language, we cannot translate layouts, services etc with WPML. Can you assist us on this?
Thank you,
Hello,
Please submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support team look into that.
This doesn’t require support renewal.
Thank you in advance.Hi,
We have purchased this theme 2 years ago and now with the latest WordPress update, the Visual Composer is not working properly and we cannot edit the pages. Do you have any solution for this?
Thank you,
Same for the WPBakery Page Builder, the front end is not working, we’re about to update the plugin and it needs activation… please for your actions.
Hello,
Please submit a ticket under ‘Pre-sale Question’ tab at https://themerex.net/support – our Support team provide you with latest version of plugin.
This doesn’t require support renewal.
Thank you in advance.Thanks, will do so
Why is this theme so difficult to customize? Just to make a few changes have been so difficult. Is there a money back offer?
Hello,
We are much concerned about your review as theme is fully customizable via user-friendly WPBakery Page Builder.
Theme includes Layouts feature. With Layouts you can create different custom headers and footers and customize demo styles.
Please check this guide on how to edit layouts:
http://dental-clinic.ancorathemes.com/doc/#layoutsWe have found no support tickets from you. If you have any difficulties or questions, just submit a ticket at https://themerex.net/support/ – our team will be happy to help.
Hoping for your cooperartion.Hello. How can I edit the header on the mobil version? The layout I used for header is Header Standard. Thank you!
Hello,
Please submit a ticket at https://ancorathemes.ticksy.com/ describing changes you would like to implement in more details – our Support team take a look and provide you with comprehensive answer.
Thank you in advance.Hi, Is your theme fully compatible with rtl ? Is it fully compatible with wpml ? Can I see the rtl demo ? and where is the language switcher placement ?
Hello,
Thank you for your interest in our theme!
We recommend WPML plugin for creating multi-language website: https://wpml.org/ It’s fully compatible with theme. WPML lets you add a language switcher in different ways: in a menu, as a widget, or in the site’s footer.
The theme has a left-to-right text direction by default. Additional rtl stylesheets are needed for RTL support. If there is a need, our Customization studio can create them for additional fee. To get a quote, please submit a ticket to category “Request Paid Customization” at https://ancorathemes.ticksy.com/ .
Thank you for understanding.Hello, I am considering purchasing your theme but I would like to know if it includes the Contact Form 7 plugin or is compatible with it.
Thanks in advance.
Hello,
Sorry for delayed reply – we don’t work on weekends.
The theme is compatible with Contact form 7 plugin. And we recommend it to install if you need custom forms.
Best regards
Hello Julia, thank you for your reply.
I do however have just a couple of small questions more:
Are the custom forms included with your theme compatible with Google’s invisible recaptcha? Let’s say I wish to install a plugin for the invisible recaptcha – will this work with the custom forms the theme already includes?
Additionally, will I be able to modify the form’s notifications such as “Invalid email address” by using WMPL’s string translation for example? I am not finding any information regarding if your theme is compatible with WMPL.
Again, huge thanks in advance.
Hello,
You’re welcome!
Themes default contact form shortocode have no option to work with reCaptcha.
ReCaptcha can be used for MailChimp sign up forms: https://mailchimp.com/help/about-recaptcha-for-signup-forms/
Please specify which other custom forms do you mean?
We recommend Poedit to translate theme: http://dental-clinic.ancorathemes.com/doc/#translations
Theme is compatible with WPML plugin if you need to create a multi-language website.
Best regards
Hi I would like to know, how can set Multilang Settings on “Profiles ” post type Becuase my website it have 4 Language
Please update your template
Thanks
Hello,
We recommend WPML plugin for creating multi-language website: https://wpml.org/It’s fully compatible with theme.
If you need new versions of plugins and there is no fresh theme update available, you can request plugin update in “Pre-sales” ticket category at https://ancorathemes.ticksy.com/
This doesn’t require support renewal.
Thank you for understanding.
Hi Now I can not customise your theme and it can’t create New Post and Create New Page It’s error >> This page isn’t working www.xxxx.com is currently unable to handle this request. HTTP ERROR 500
>>>Hello,
Such error may appear when there is a lack of memory on server.
Please make sure that memory_limit on your server is up to 256M.
Please let me know if that was/wasn’t helpful.
Thank you.
