45 comments found.
There is RTL support?
Hi, 27days ago you mentioned that e new version is on it’s way. When I buy the theme now, will I get the updated version later?
Hello,
Are you planning to update the following theme on Envato Elements. Because I found many errors with the theme since its old.
Hello, i Know that my Sopport time is gone. but i was longtime sick. Now i cant make an Support Ticket… so i must Post my Problem here.
Its possible to get the PSD for the Layout? And why are addons are not the full ones? Or this Normal?
Hello,
Thank you for contacting us!
You may use the option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Team will provide you PSD files. Also, please specify what addons you mean in that ticket. Any screenshots would be much appreciated.
Regards.
Hi! Is there a way to add a float tab like you in your demo website?
Hello,
Thank you for choosing our theme!
Sure. All the content presented on our demo http://kingsqueens.ancorathemes.com/ can be easily built with our theme. Could you please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
Are plugins like Slider Revolution, WPBakery Page Builder and Essential Grid included with the theme or do I have to buy them separately?
Hello,
Thank you for your interest in our theme!
Absolutely! You will have Slider Revolution, WPBakery Page Builder and Essential Grid included and bundled with the theme. There is no need to buy the plugins separately. For more information, please review http://kingsqueens.ancorathemes.com/doc/#installation_plugins_installation
Regards.
Thank you for your response. I have one more question. Do you have some recommendation for a plugin which would work best with this theme and which would enable me to make multiple versions of my website for different languages?
I need your help. How can I indicate in the template so the words don’t break?
Attached sample image https://mercadomedievalobidos.pt/2022/wp-content/uploads/2022/07/img-1.jpgHello,
Thank you for choosing our theme!
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Thanks, i already send, waiting for you answer
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/69723
Regards.
Hello, I just wanted to ask about one specific detail. Can I hide those sketch illustrations in the background or are they permanent part of this theme?
Hello,
We appreciate your interest in our theme!
The scketches can be easily deleted with the help of WPBakery page builder under Layouts tab – https://prnt.sc/jk4M-gRuUhi3
Regards.
Hello, pre-sale question, I do not see mega menu in the theme does it include it or is it compatible with any plugins? what would?
Hello,
Thank you for your interest in our theme!
The theme includes Submenu Layout that enables you to create mega menus, or any kind of complex menus on your website – https://prnt.sc/20x8t00 Also, it is possible to create a custom dropdown menu via WPBakery Page Builder. But additional CSS may be needed.
For more information, please check https://themerex.net/wp/submenu-layouts/
Regards.
I can’t seem to make any changes within the Customiser as suggested in the documentation. All of the categories (Logo & Site Identity, General Settings, Header, Footer, Menus, etc.) cannot be clicked on to progress.
Is there a reason for this?
Using latest versions of everything. Thanks
Hello,
Thanks for reaching out to us!
The issue is related to the latest WordPress engine update. To fix it, we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi there. Is it compatible with Search and Filter plugin and ACF pro plugin?
Hello,
Thank you for your interest in our theme!
We cannot guarantee the theme full compatibility with third-party plugins as we have not tested them together. However, you may try using the plugins with the theme. In case some additional stylesheets are needed for their full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Refund Please. I understand that one must purchase images that you used BUT to make every graphic including backgrounds copyrighted and requiring purchase EVEN without knowing what to buy, essentially is “gutting” and misrepresenting this template. I’m done fighting you and this template. Please issue a refund.
Hello,
We are much concerned about your negative experience as сlipart images can not be used without express permission from the owner and/or need to be purchased separately. This information can be found in the online documentation and theme description page before the purchase. The Support Operator has sent the list of the image IDs used in the theme in the support ticket at https://support.themerex.net/ticket/42622
As the theme authors, we keep to the Envato refund policy. Please check this link for more info http://themeforest.net/page/customer_refund_policy
Regards.
Hi Christine, The problem with your theme is you are basically selling an “empty” template as each and EVERY graphic (including backgrounds) must be purchased separately! Your email with the list of ID’s is incomplete and inaccurate. You also did not include image ID’s from the other two sources used in this template. Bottom line is you are basically selling an EMPTY template that is useless!
Your responses to my request for a refund are a joke! This template and your customer support SUCK! Refund please!
Just bought this and even though I used themrex updator and put my key in I cannot edit using WPBaker editor?
Yeah did all updates but still does not allow me to use WPbakery to edit pages, so please refund this does not work and I noticed you have a good few concerns on earlier replies about this issue.
Hello,
Thank you for contacting us!
Unfortunately, I am not in charge of solving refund request questions in the pre-sales comments section. As the theme authors, we keep to the Envato refund policy. Please check this link for more info http://themeforest.net/page/customer_refund_policy
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
The fix for other people is to disable all plugins and work through which one is doing this.
Your support ticket has been updated. Pleasech at check it at https://support.themerex.net/ticket/43616
Regards.
I think I will try this template as it looks beautiful. Do the images come with the template?
Hello,
Thank you for choosing our theme!
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/
Regards.
Hello
I noted that the home page not work with WPBackery builder although the role manager is enabled and the home page in backend has the the choice to edit with WPBackery but if you pressed on the WPBackery the page not load the editor. any suggestion ?
Hello,
Thank you for contacting us!
To avoid any issues, WPBakery, Essential Grid and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://kingsqueens.ancorathemes.com/doc/#installation_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
my problem that I get the theme from elements of envato. so I couldn’t find any purchase code on my files. so the auto update using themerex updater will not run. so any advice ?
If you download the theme from Envato Elements, Our Tech support team can send you the latest version of WPbakery Page Builder whenever you need the update. Just submit a support ticket at https://themerex.net/support/ using option “Presales Question” and provide the name of the theme in the message body. Our Tech support team will help you as soon as possible.
Regards.
Hi, is it compatible with Directories pro? Thanks
Hello,
Thank you for your interest in our theme!
We cannot guarantee the theme full compatibility with third-party software as we have not tested them together. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
On The TEAM page: http://kingsqueens.ancorathemes.com/our-team/ the script font is changeable anywhere?! Thank you’ Tangerine, cursive to MyScript, cursive. And the pictures can i change to 4:3 format?! (now 1:1) Thank you
Hello,
Thank you for getting in touch with us!
All the fonts are fully customizable. Our Tech support team will point you on how to replace the fonts if you have any questions. The dimensions of images on the single team member posts can be altered too. Please submit a support ticket at https://themerex.net/support/.
Regards.
Hi. When will the theme be updated to support Wordpress 6 and WPBakery Page Builder 6.5? WPBakery doesn’t seem to work well with WP 6, the editor turn ups blank when clicking edit on anything. I had to manually downgrade WP to 5.5.3 to make the theme (and the bundled WPBakery plugin) work and to make changes. I also had to disable the Gutenberg editor as again the bundled WPBakery version is not compatible with WP 6, I presume. This was a solution I found after hours of trying to make it work just to use the theme.
As a new buyer of the theme, having to be faced with downgrading WP to make the theme work is disappointing to start with. Would appreciate an update to the theme, and the bundled plugins to work with the latest WP versions. Please advise. Thank you.
The theme editing ( with the bundled WPBakery version) doesn’t work with even WP 5.6 – which is now two months old. Will this theme be maintained and can one expect quicker updates?
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6. To avoid any issues with WPBakery, all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://kingsqueens.ancorathemes.com/doc/#installation_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
Currently, we are planning a new release. But the testing process will take some time.
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Thank you, appreciate the response!
Hi, any update on the WP6 compatible update (and WP Bakery 6.5)?
Hello,
Thank you for getting in touch with us!
Please note that the theme includes ThemeRex Updater that allows you to update WPBakery and all the bundled plugins to the latest version directly in the Dashboard: http://kingsqueens.ancorathemes.com/doc/#installation_theme_update
We have updated WordPress to 5.7 and found no visible issues. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Nice, would you have a Bootstrap 4 version? Not Wordpress
Hello John,
Thank you for getting in touch with us!
I should say that we do not support BootStrap, but Our Custom Studio can provide you with HTML version of our templates that are fully responsive for an additional fee. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
I use this theme from a log time.. From the last update.. i got a problem in “Team Member Editor” when i link Photo.
Hello,
Thank you for contacting us!
The issue is not replicated on our side. Looks like you need to update all the bundled plugins to the latest version using Themerex Updater plugin included in the package. Here are the detailed instructions: http://kingsqueens.ancorathemes.com/doc/#installation_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
In case the issue persists, please submit a support ticket at https://themerex.net/support/.
If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Tech support team will help you.
Regards.
