122 comments found.
I could not find logistics slider. https://ibb.co/WfzYB5s
Hi, sorry for late reply. Can you please send email at help.thememascot@gmail.com so that we can send you logistics slider.
Thanks
Hello, I have installed the theme wordpress. Where do I enter the license code? Is there any license activation? It warns us to activate Wpbakery and slider revolution. The other issue is that the products are not exhibited more than 4 pieces.
Hi, you don’t need to activate Wpbakery and slider revolution. It is optional. You can go without it.
And to show more products, please read this: https://docs.woocommerce.com/document/change-number-of-products-displayed-per-page/
Following the update to the latest version of the theme a whole lot of the styling is broken, e.g. your new mini cart css doesn’t apply:
.top-nav-mini-cart-icon-container .top-nav-mini-cart-icon-contents .dropdown-content .buttons .button.wc-forward { padding: .6rem .9rem; font-size: .75rem; border-radius: .2rem; width: 47%; text-decoration: none; text-align: center; }
I believe this is due to the class on your buttons is ‘button wc-forward’ however on my theme it is still ‘btn btn-gray btn-block btn-sm wc-forward’. The ‘button’ class is missing so it doesn’t work.
Also any reference to ‘theme colour 1’ in the css just doesn;’t work. Please advice. I’ve already re-saved theme settings and cleared cache.
For example, the remove button on the cart page tries to pull the theme color for the background, yet it just does not work. Please advise.
.shop_table .product-remove a { display: inline-block; width: 24px; height: 24px; line-height: 24px; border-radius: 24px; transition: all 300ms ease-out; background-color: var(—theme-color1); color: #ffffff !important; text-align: center; }
Hi,
I want to show all my products of a certain category, now it’s only showing 3 of the 5 products. How can I solve this?
Would be great that there will be functioning support which i ve purchased with this template. my ticket is #1069 and couple of days no response…how can i built website with poor manuals and poor support?
Hi, i just replied you through ticket.
hi, i have had looked. header and sidebar is done, thanks, but in pdf i have sent to you were also other things, such as gallery and the module on mainpage which i need to have transparent covered 50/50 with slider and next module under.
Hi, i am doing remaining issues.
any progress?
Really sorry for delay. Right now we are offline. We will get back to you within next 10 hours.
still no change, no progress, no reply about my pdf which i have uploaded in ticket system. i need to resolve gallery as mentioned in file
Hi, I already tried to fix it but for some complexity, i couldn’t. Right now i am checking it.
additional comments to my pdf: galery description on hoover is out, thanks that is good, but i need also when i click that it will maximize, all the pictures i need to filter out according catergories i choose, some picture can be under more categories, just follow the same principle as here: http://kr-tools.eu/reference/
Hi, i replied you.
you have reply in ticket for a week.
Okay checking it. Thanks
what is the outcome? still no change.
still no change or you are still checking it for almost week?
Sorry for the delay. We will check and let you know within tomorrow.
i have uploaded PDF file with explanations and printscreens, please be so kind and do it more faster as last time. thanks
What is the version of Revolution Slider included in this theme?
What are the PHP version and WordPress supported?
Hi, revolution slider latest version 6 is included. It supports latest WP and PHP versions.
Hello team,
I have been trying to get support but till now no response from your end. Whenever i am trying to do one click demo import it is showing me error 500. Please help us out asap.
Hi, i am trying to log into the admin but the login info is not working
We have shared you the new login details please check.
Hello,
After I have the update of the theme, the “texts” in the “Header Navigation Row” menu does not go White when i scroll down the page,
I have send two Photos, in the first one, the menu items are white, but when i scroll down the page, it goes black,
Please kindly inform us,
Thank you very much,
All Regards,
Hope this problem is resolved.
Hi, I have one question on Factory Industrial theme. Are you updating the template? Since the last update was 14 November 19
We are coming up with a new update this month.
with all the negative comments i purchased the theme, now i m stuck at the demo content installation stage itself. Created the ticket too. Please help
Hi, don’t worry. I am taking care of it now. Thanks
hey!! amazing theme i have a question? pagespeed? thanks
Hi, dont worry about page speed. If your server is high configured and if you use w3 super cache and autoptimize then your site will be super fast. And total page size will be within 1MB-3 MB.
Thanks ismail
“Contact Form 7 Datepicker ” gives error as Something went wrong with the plugin API.
Hi, please ignore this plugin. I see this plugin is no longer exists.
Thanks ismail
hello, how i can add the slider? I imported sliders but how i can show them in homepage? Thnank you
Hi, please send us WP admin login info at http://ticket.thememascot.net/ so that we can help you.
But you can do it yourself. 1. In this way you can add slider revolution by using visual composer shortcode. 2. You can add it from Page Settings. You will find “Slider Settings > Choose Revolution Slider”.
Thanks ismail
The customer support hasn’t replied to me for over 8 days. Really frustrating!
Hi, i just replied your ticket.
Support not response at all. Import not work. Just useless.
Hi, sorry for late reply. We were out of work and started giving support again. Can you please mail me again at ismailcseku@gmail.com
Thanks
After you import this demo, you will have to setup the slider separately. Import Demo Data
Error: Service Unavailable (503)
max_input_vars (default is 1000) set to 3000 post_max_size (default is “8M”) set to 2000M upload_max_filesize (default is “2M”) set to 64M max_execution_time (default is “30”) set to 360 max_input_time (default is “-1”) set to 180 memory_limit (default is “128M”) set to 3000MThen try it again and let me know.
Thanks ismail
i buy theme there is one xml file and nothink more what the hell is it
Please send wp login info at ismailcseku@gmail.com so that i can solve your problem.
Thanks ismail
Hello sir,
how can I add a video to the landing page slider (and so that it plays without any issues or long loading).
I have added it to the slider, but after this theme loads (with preloader), it still takes time to show, and it won’t even play the entire video.
Please help me.
Thanks in advance.
Love the theme and appreciate the support! 
Thank you,
Kade
Please send wp login info at ismailcseku@gmail.com so that i can check it.
Done. I’ve sent it, please check it.
Please reply.
It has been almost 1 week, I need to fix this issue. Please reply to my e-mail.
Hi, i am checking and replying you.
Okay, I’m waiting. Thanks.
So, I have purchased the slider plugin and after updating, the video works!
Please reply to my other emails, though.
Thanks
Hi, please let me know again your remaining issues.
Hello,
I like your theme so far, but I have found many issues with it (that might or might not be caused directly by your theme).
I would be grateful for you guys to help me fix these issues with your theme on my website.
1.) can you please tell me how to fix this: https://ibb.co/zFBZnjs The services don’t appear in the slider, why? I’ve tried everything I could think of.. :/
2.) Also, how can I change the staff labels and add phone and email directly here, I would like to change the labels (like “Engeneer”) + have the contact info on these cards: https://ibb.co/xDMnhnc
How can I edit only the cards? Not the articles! Just the cards.
3.) The theme interferes with the slider revolution slider, because the text does not appear in the same style or color that I edit (even though the ‘previev’ option suggests otherwise).
This is what it looks like on the web: https://ibb.co/3zyMLhWThis is what it looks like in the slider revolution editor: https://ibb.co/M2Gy3fD How can I fix this?
4.) When using wp-bakery for your theme, I cannot save templates. After clicking ‘save template’, it just keeps loading. :/ https://ibb.co/Q8SjK4Q!!!
!! Please help me with these issues, because I am trying to use your product, but it has been very difficult to do so because of these bugs and glitches.
Hopefully, you can and will help me.
Thank you in advance.
Kade
Hi, i just replied you.
Hello, After install the latest version I am presented with the message ‘Your theme (Industryee WP) contains outdated copies of some WooCommerce template files.’ – Will the theme be updated soon?
Hi, yes we are coming up with a new update.
