101 comments found.
Hello, Any ideea ho i can add the pop up for GDPR accept on all the pages of the website?
Many regards
Hello,
Thank you for contacting us!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request and check whether it is possible to provide a solution.
Regards.
hello good your latest version of Essential Grid has problems with editor that I use WP bakery in administrator does not load the WP bakery. has some solution. I understand that with the previous version Essential Grid 3.0.0 is solved. you can pass me Thank you
Hello,
Thank you for contacting us!
To avoid any issues, Essential Grid, WPBakery and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://airsupply.themerex.net/doc/#theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you come across any issues with the new block-based widgets editor introduced in WP 5.8, we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
If you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you.
Regards.
Hello
I just bought this theme and I am trying to import the demo content, however, I am not able to. I have done almost everything you guys said about
You can easily fix it by enabling allow_url_fopen on the server using one of the following methods:
edit .htaccess file and add line: php_value allow_url_fopen On
edit php.ini file and add line: allow_url_fopen = On;
And other things.
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please review https://support.themerex.net/ticket/44812
Regards.
Is there a way to change the menu style?
Hello,
Thank you for your interest in our theme!
You may change the menu style in Appearance > Menus. Also, you can assign a separate, pre-created menu under Appearance > Theme Options > Customization > Header > Main menu style and position/User’s menu area components sections – https://tinyurl.com/ye9a74qm
Regards.
Thanks. One more question, do you plan to update after more than 6 months?
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: http://airsupply.themerex.net/doc/#theme_update
Currently, we are planning a new release. But the testing process will take some time. The template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
Thank you. While we reviewing we couldn’t see how to change the theme color?
In the Appearance you can find Fonts & Colors section. It allows you to flexibly manage color scheme. Please review the screenshot – https://tinyurl.com/yzktb5gp
Also, Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/ right after the purchase.
Regards.
I can’t import theme demo, i get a error files are not found? I have already created a ticket to your support team.
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/39769
In case Demo Data installation is stuck, you can manually install it by downloading the demo.zip archive from our server: LTR version or RTL version. Extract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/airsupply directory.
If the issue persists, please contact your hosting provider to make sure that your server configuration meets the Theme Requirements. Otherwise, please provide me your website URL, login and password in your support ticket.
Regards.
Support
Themerex Portfolio
Website
we need to add socıal medıa ın header
Hello,
Thank you for choosing our theme!
You should enable Show user menu area in Appearance > Theme options > Header – http://prntscr.com/zvda5b
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Support
Themerex Portfolio
Website
Hi, how to get rid of the “Classic Blog Without Sidebar” in the blog posts breadcrumb??? It is always appearing there . E.g on the “All posts” page it is: showing “Home / Classic Blog Without Sidebar / All Posts” on the single post it is again showing “Home / Classic Blog Without Sidebar / Category title / Post title”
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Compatible with elementor?
Hello,
Thank you for contacting us!
Our template is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder – no programming knowledge required.
In case you experience any difficulties using this plugin, our Support Team will be happy to assist and guide you. Also, our Customization Studio would be glad to help you with theme conversion to Elementor. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Regards.
Support
Themerex Portfolio
Website
How can I change excerpt lenght on custom service lets say for example Service / Style 5. Thank you
Hello,
You can only change excerpt length for all services. Please, go to Theme Options – Services Stream – Blog&Single – and set length there http://prntscr.com/pto0dq
For further support issues, please renew your support and submit the ticket at https://themerex.ticksy.com to get professional help from our support team.
Best Regards,none of my service pages are showing? how I can I fix this…
Hello,
We have not located any issues or errors on services pages on your site http://prntscr.com/nwwwx3
Did you manage to solve the issue?
If any further help is still required on the issue, please submit the ticket with your Wordpress admin login credentials at https://themerex.ticksy.com to get professional help from our support team.
Best Regards,
Hi, We plan to buy this theme. This theme will contain Visual Composer and Revolution slider in built, or do we need to buy a separate license for those..? Please confirm.
Hello,
Thank you for your interest in our theme!
Yes, Revolution slider and WP bakery page builder plugin are included to the theme package.
Theme includes the following plugins:
Booked Appointments Booked Calendar Feeds Booked Front-End Agents Contact Form 7 Essential Grid MailChimp for WordPress Slider Revolution ThemeREX Utilities (required) WooCommerce WooCommerce addons – Booked Payments with WooCommerce WP GDPR Compliance WPBakery Page Builder (required)
Regards
Hi, I purchased the Theme. I don’t see any options to update the theme in the wordpress backend. Please advice
Hello,
Before you go ahead with the update please check theme changelog and make sure you backup your old theme folder. Download it to your computer locally.
It is the best practice to backup both your files and database regularly and especially before making some serious updates.
Please learn more here: http://airsupply.themerex.net/doc/#theme_update
Regards
Hello when I released new version of visual composer and revolutión slider
the revolution slider this has old version error. I could put a link to download new versions.
They are essential modules to work correctly the theme.
I hope it is soon because its theme has already failed
ReferenceError: jQuery is not defined
jQuery(document).ready(function() { // CUSTOM AJAX CONTENT LOADING FUNCTION ajaxRevslider = function(obj) {
Thank you…
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get the latest plugins versions. Thank you!
Regards
Hello, Thank you for this theme, Do you have translation for French language. Thanks.
Hello,
Unfortunately, we do not have translation for French language. We recommend using Poedit software for translation-related purposes. To translate the theme to your language, please follow these steps:: http://airsupply.themerex.net/doc/#theme_translation
Regards
Thank you
You’re always welcome!
Hi, I’ve noticed that the service url does not translate. in this file called support.services.php is what I want
// Register custom post type
if ($name==’services’) {
// Register custom taxonomy
if ($name==’services_group’) {
‘post_type’ => ‘services’,
‘rewrite’ => array( ‘slug’ => ‘services_group’ )
I can change to another language services_group for “services” and services for singular “service” and plurality for spain
if ($name==’services_group’) { ‘post_type’ => ‘services’, ‘rewrite’ => array( ‘slug’ => ‘services_group’ )
Thanks, I hope your response soon.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
For support 503 Service Unavailable No server is available to handle this request.
Hello,
Please try again. The ticket system works fine.
Regards
Hello good there are new versions and updates of visual composer and revolution slider. think about getting a new update of your theme. this is compatible with wordpress 5.1 new recent version
I hope to update your theme for new versions compatibility. Thank you.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get the latest plugin versions. Thank you!
Regards
I hope you tell me if it is compatible with wordpress 5.1
the packages if I know where they are perfect.
Thank you.
Yes, the theme is compatible with Wordpress 5.1.
Regards
I checked in the theme options->Woocommerce and I set Show cart button > Always but it only appears on mobile layout, it does not appear on computer layout, wonder if i can get help only for this
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Not able too since my support expired, hopefully just a little guidance on this?
Please submit a ticket to the Pre-sale category – support license is not required in this case.
Regards
how to add theme options to custom post type
Hello,
Could you please specify which custom post type do you mean?
Thank you!
Hi, It’s a custom type which added by CPT UI plugin..
Unfortunately, such issue requires advanced customization. To get a quote on adding theme options, please submit your request at https://themerex.ticksy.com/ to category “Request Paid Customization”. This can be done before the theme purchase.
Thank you!
Need response immediately for cusom contact form issue. My client wants this issue solve quickly. Please check the support ticket. Thanks!
Hello,
Please check the reply in the ticket.
Regards
I have submitted a support ticket for custom contact form. Please check it. Thanks!
Hello,
Please check the reply in the ticket.
Regards
