12893 comments found.
Hi,
My last pre sales question.
Do your theme support for ‘SUMO Reward Points – WooCommerce Reward System’ plugin.
https://codecanyon.net/item/sumo-reward-points-woocommerce-reward-system/7791451Hello,
Yes, this plugin should work correctly with our theme. If you face any problems, contact us and we will do our best to help you.
Kind Regards
Hi, We have set value “24” on Theme Options >> Product Archive >> Product Grid >> Products Per Page.
Still Shop page is showing 15 pages per page with message “Showing 1 to 15 of Total”.
Kindly guide us to resolve this. This happens with all products pagination i.e. Pagination / Load More / Infinite Scrolling
Hi, we found the resolution of this problem. We had mentioned “12, 24, 36” in the Products per page variations and “24” for Theme Options >> Product Archive >> Product Grid >> Products Per Page. Perhaps this was causing problem. When we mentioned “24, 48” in “Products per page variations”, this resolved the problem. Thank you. TC.
Hello,
We are glad that you sorted it out.
Kind Regards
do you have such a setting that the categories menu (the “browse categories” button) opens exactly by clicking, and not by hovering? I didn’t see this on any demo template. It would be convenient for my audience.
Hello,
Thank you for contacting us.
There is no such functionality in our theme by default. But it can be easily achieved with a simple JS code snippet.
Kind Regards
Hello, i have a website which has built with woodmart theme but has not been actvated, it’s still in version 4, if i purchase the theme then you update it without loosing any settings and files?
Hello,
Thank you for contacting us.
Our 5.0 and 6.0 versions have a lot of new features and changes so some of the settings or customizations made in the child theme might be lost. You can read our documentation article that should help you with the update process https://xtemos.com/docs/woodmart/faq-guides/woodmart-update-6-0-explained/
Kind Regards
Hello, Can you send me the link to manage my site licenses please?
Hi, I’m considering to buy this theme, but one major point is very important for me. Is it possible to load images in variation product in Variation Gallery.
Before that I’ve used XSTORE and it was possible to do with meta_data like this :
“key”: “et_variation_gallery_images”, “value”: [ 187974, 187973, 187972 ]
is it possible to do the same for woodmart? or is there any other way how to add via API in Variation Gallery. Because variation gallery is not default woocommerce option.
Thank you.
Hello,
Yes, our theme has additional variation image gallery functionality and you can import the data in a similar way.
Kind Regards
Already purchased and planing to install and test. Also, please keep the theme as clean as possible in terms of code, that’s very important for people like me and from selling point of view. Thanks.
Thank you very much for purchasing our theme! We hope that you will like it. Let us know if you need help.
Hi bro DEV, How can I remove the woodmart icon font and replace it by uploading a custom font icon
Hello,
Sorry, but there is no such option and can be done with additional code customization only. We don’t have any instruction for this.
Kind Regards
So is there any way to remove the woodmart font icon using functions. Then I will download the woodmart font icon file and rename it and upload it. Because I don’t want to see a link named woodmart for my project. Thanks
Sorry, but we don’t have instructions for such a customization.
ok thanks
I found bug after updating to 6.1.3 from 6.0.4. When I set default Woodmart header in “header builder” in current version of theme 6.1.3, this value is also set in “Theme Settings -> GENERAL -> Header”. Then WPML translation of “whb_main_header” in “Strings translation” is ignored and you have to delete value from “Theme Settings -> GENERAL -> Header”, than translated header menu working.
Hello,
Now you don’t need to create a separate header to translate it with WPML. You can translate all texts separately as described in WPML documentation https://wpml.org/documentation/theme-compatibility/create-multilingual-websites-using-woodmart-theme-and-wpml/#getting-help
Kind Regards
Hello, thank you for respond. Main reason that I need separate header per each language is that I need different logo for each lang. One default header can take text translations from other langs right way, but image with logo is still same in all langs, although I’ve translated logo with WPML media translation. In DB I found header record in table “options” and image file is saved as absolute path to file, not shortcode (which maybe translatable with WPML?).
In this case, you still need to translate the whole header as before. If you can’t do this, please, send us your admin access so we can check what is wrong.
Hello, I updated theme with latest version and imported Lawyer home page. It broke my layout. Homepage does not live.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
HI,
Where do you implement the favicon since your most recent update?
Thanks
Hello,
That option was deprecated a long time ago. Now our theme utilizes the core WordPress function for this and you can upload the icon via Appearance -> Customize -> Site identity.
Kind Regards
Minor Bugs in Version 6.1.3: Font size settings for mobile is not working in Advance Typography section. There is no effect on mobile. We have checked for “page title” and “Single Product Title”. This might be true for other CSS classes too. Please note that font size for desktop is working fine. And we have not checked for tablets. But for mobile, they are not working. You would like to solve this bug in the next release.
Hello,
Thank you for the report. It seems to be a bug in our theme. In order to fix it, you need to edit the file “woodmart/inc/classes/Themesettingscss.php” and replace the following code
private function get_all_css( $preset_id = '' ) {
$options = Options::get_instance();
$css_parser = CSSParser::get_instance();
$options->load_defaults();
$options->load_options();
$options->load_presets( $preset_id );
$options->override_options_from_meta();
$options->setup_globals();
$css_index = $css_parser->ParseCSS( $options->get_css_output() );
$css = $css_parser->GetCSS( $css_index );
$css .= $this->get_theme_settings_css();
$css .= $this->get_icons_font_css();
$css .= $this->get_custom_fonts_css();
$css .= $this->get_custom_css();
return apply_filters( 'woodmart_get_all_theme_settings_css', $css );
}
with this one
private function get_all_css( $preset_id = '' ) {
$options = Options::get_instance();
$options->load_defaults();
$options->load_options();
$options->load_presets( $preset_id );
$options->override_options_from_meta();
$options->setup_globals();
$css = $options->get_css_output();
$css .= $this->get_theme_settings_css();
$css .= $this->get_icons_font_css();
$css .= $this->get_custom_fonts_css();
$css .= $this->get_custom_css();
return apply_filters( 'woodmart_get_all_theme_settings_css', $css );
}
Kind Regards
Hi, Thank you for the quick response. We have resolved the issue with custom CSS as of now. Hope this bugs will be addressed and resolved in the next theme update. Thank you once again.
Sure, we will fix them soon.
Hello. After the last update of the theme, when I try to login in admin panel the entire admin area is a mess. I can’t do nothing. I tried to remove all plugins but the issue not fixed?
Here a photo: https://noithat-italy.com/wp-content/plugins2/website-admin.jpg
Hello,
Thank you for contacting us.
We have answered your question on our support forum. Please, continue the conversation there.
Kind Regards
Hello! Help us please. We can’t arrange the order of goods in the catalog! Woocommerce settings don’t work
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
REDACTED
Hello,
You need to find this row on your page while editing the page in the Dashboard and change the gradient background under the “WoodMart Extras” tab https://monosnap.com/file/wiR9VfFp8Kcyfg3ei35DvY1SVeq7iT
Kind Regards
WPBakery Custom CSS file generator WPBakery CSS file is huge and due to the fact that we are not using 99% them on our demo versions we suggest you to generate a CSS file without them. Check all elements and see which ones you are using and which not. It may decrease your page size by 200-400 KB.
By default, all the checkboxes are unchecked, what does it mean? Are we suppose to check the boxes for elements that we use only, and click “Generate file”? This is a bit confusing.
Trying to do this as updating to the new theme cause the site to slow down by a lot.
Thank you.
Hello,
While you don’t click on the “Generate file” button it has no effect. So you need to select which element you use on your website and then generate the file.
Kind Regards
ok, thank you.
You are welcome!
Hi, new updated 6.1.3, i’m missing favicon editing in general column
Hello,
That option is deprecated and the right way to change the Favicon is Dashboard -> Appearance -> Customize -> Site Identity -> Site icon.
Kind Regards
Hey! I extended support for 6 months, but I can’t write on the forum. What to do?
Hello,
Now you need to go to your account on our website and click on the “Update” button for your purchase. That should fix the problem.
Kind Regards
Hi, how do i write to support? I have already purchased the theme
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi! Since the last updatest I should add a lot of ”!important” in my child theme styles because the double values (entries like ”.title-size-small .title”) do not work any more. Where is the problem?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello Support,
I have bought this theme. It is amazing but I have 1 issue.
http://vonto.xyz/product/aqua-card-holder/I used this theme in this website. On single product page zoom effect on mouse hover is working for every 2nd image. Like 2nd,4th and 6th image.
Can you please help to solve this problem.
Thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
