Glad to hear you solved it.

Hello,

You can easily add PDF links in the portfolio lines. First go to Admin > Fixology Options > Portfolio Settings > Single Portfolio List Details Settings and add line details. Than go to Admin > portfolio > Edit your portfolio and add your download links.

If you are not sure for this than please create a ticket on our support site http://support.thememount.com/ and send us your site URL with admin details. So we can guide you more on this.

Thanks, Bhoomi

Hello

This should be not happen. We didn’t get any issue like this. We need to check it directly in your site. So please create a ticket on our support site http://support.thememount.com/ and send us your site URL with admin details. So we can check and solve issue directly in your site. If still you want a refund than let us know.

Thanks, Bhoomi

Hello,

The logo resizer is not part of our theme. Actually it’s part of the WordPress itself as the image resize feature is provided by WordPress directly.

For your refund, we are going to approve is but you created a ticket on Envato so ti’s locked now and we are waiting for Envato message.

Thanks, Bob

Hi,

I think we already replied to your email. Please check your inbox for details. If not received then please email us again on thememount@gmail.com address so we will forward details again.

Thanks, Bob

where can I check if I want to log in I get a message: user unknown

But great thanks, I see the error has been fixed, thank you very much

Glad to hear its help.

Hello

Please contact us via our official support site at https://support.thememount.com/ and describe more which you want. So we can guide you properly.

Thanks, Bhoomi

Bro that happens all the time, it is a bug. It will lose functionality again. It always does it. There is no way you have not experience a similar bug. Look into what actually causes it to do that. Do not tell me it is okay with no full explanation of you even remotely looking into it. Like tell me why it does that in the first fucking place and real answers.

it will break again and i will have to message again. And, you guys will take days to offer no fucking support or help AGAIN…provide answers and real help.

Hello,

We just replied to your ticket. This is your server issue. The SSL certificate is invalid so the site is broken. Also you provide us HTTP url and it’s opening properly.

Please contact your hosting service provider and ask them to solve the HTTPS/SSL issue.

Thanks, ThemeMount Team

Hello,

The error 500 means there is some problem on server. Generally this occurs due to some limitations via php/apache configration. Also the 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the web site’s server but the server could not be more specific on what the exact problem is.

So we need to check this directly on your site. Please create a ticket on our support site http://support.thememount.com/ so our team will solve this for you.

Thanks, ThemeMount Team

Hello Theme Mount, Thanks for your previous support. But I am facing problems frequently. From the start, when I tried to edit any text by Wpbakery it started to load but didn’t end loading. Your all components in wpbakery is not working. Please help me. Thanks in advance. Best Regards

Hello

This should be not happen. We We need to check it directly in your site. So please create a ticket on our support site http://support.thememount.com/ and send us your site URL with admin details. So we can check and solve issue directly in your site.

Thanks, Bhoomi

Hello

This should be not happen. We need to check it directly on your site. So please contact us via our official support system at http://support.thememount.com/ by creating a new ticket for your query. Also send us your site URL with admin details. So our team member will check it and guide you.

Thanks, Bhoomi

Hi Bhoomi,

Apologies for the late reply, the website is actually working fine. I contacted my hosting provider and they increased the PHP memory limit. The website is working great and looks very good thanks for designing it.

The only other issue I had is what size would you recommend is best for the main logo? I have added a logo but if I add a bigger size logo it actually shows smaller on the website.

Thanks John O Brien

Hello,

So you want to show a bigger logo. Yes you can do this. Just go to “Admin > Fixology Options > Header Settings” and increase number in “Logo Max Height” option. This will show bigger logo.

Also you can increase header height if you want more area for logo. Just go to “Admin > Fixology Options > Header Settings” and increase number in “Header Height (in pixel)” option.

Thanks, ThemeMount Team

Hello,

Yes our theme work with WPBakery Page Builder plugin. Also we provides latest version of the plugin too.

We provides theme update via themeforest.net site and you can update theme in just one-click using “Envato Market” plugin directly.

Thanks, ThemeMount Team

and this theme is now $99 to buy? are you serious?

Have you abandoned this theme?

Hello,

Yes the price is $99.00. Also you don’t need to renew support as we are providing free support for bugs. So feel free to create ticket on our support if you found any bug.

Thanks, ThemeMount Team

Hello

Sorry for late reply. We solve all error in our site. Now its display perfectly. Please check it and let us know.

Thanks, Bhoomi

Hello

We already provide this service demo with our demo content. If you setup demo content than it will include all this page. Please check it. If any issue than please contact us via our official support system at https://support.thememount.com/ so we can check it and guide you. Thanks, Bhoomi

Hello

Glad to hear you like our theme. We already replied to Ticket #826052 of yours with same topic. So please check it.

Thanks, Bhoomi

Hello,

This can happen if your site is setup on different protocol (HTTP:// or HTTPS://) and you are opening site with different protocol. Your site may be setup using http:// and you are opening your site with https:// url.

The solution is easy. Just go to Admin > Settings > General and change both URL to HTTPS:// and it will be solve your issue.

If still have issue than please contact us via our official support system at https://support.thememount.com/ so we will check it and provide solution fot it.

Thanks, Barbara

Thanks for your reply, that worked for me!

Hello

Yes, You can easily update theme using Envato Market plugin in just one click. Also for see demo about admin panel, Please contact us via our official support system at http://support.thememount.com/ by creating a new ticket and copy paste these details so our team member will guide you.

Thanks, Bhoomi

Hello,

Yes our all theme is fully compatible with WordPress v5.4.x. If you have any question than please contact us via our official support system at https://support.thememount.com/ so our team will reply you.

Thanks, Bob

Hello,

Yes we already solved this issue. So just update the Fixology theme and it will be solved.

Also you can contact us via our official support system at https://support.thememount.com/ so our team member will guide you on this.

Thanks, Bob

I’ve updated to version 5.0 and its still showing the error code. Any idea?

Hello,

I just replied to your ticket. So please check and reply on the ticket directly.

Thanks, Bob

Hi there,

I managed to open a ticket – number is #453425

Thank you very much once again

I recieved a reply from the ticket support system – thank you very much

For anyone else who bought the theme and is having the same issue, add this to custom CS:

@media only screen and (max-width: 479px) { .headerlogo img { max-height: 45px !important; } }

Hello,

Thanks for the code KyleJames789. Update in CSS code: Actually the CSS code is not fixed and should be changed according to logo size. Just increase or decrease 45px according to your logo size.

Thanks, ThemeStek Team

Hello,

You can easily increase page speed. Please contact us via our official support system at http://support.thememount.com/. So our team member will provide some tips to increase page speed.

Thanks, Bhoomi