143 comments found.
Hi, I’ve purchased the motor theme template. followed your instructions to set up the website and demo (dummy) data buy something not working right and broken. I’ve also tried to install the demo (dummy) data but process is stuck. I’ve placed a ticket on your support system 2 days ago but didn’t got any respond – I need your help to solve this issue or please refund my purchase.
Hi. Thank you for your feedback. We have checked and replied to your email and ticket. Please check and provide us with your info. We will help you fix it soon. Regards.
I Have problem with MENU – is duplicated and not displayed correctly, can you check it? https://kartoteka.muzeumtradycji.pl/
Hi.
Thank you for contacting us.
I have checked your site, the menu works fine. https://prnt.sc/eM_KcX8VfoNK
Please recheck it.
Regards.
We recently switched over to Stripe as our payment gateway. We’ve updated to the most recent version of the theme, but it is not compatible with the newer Stripe checkout system. For now we are using the Stripe Legacy System which does work. Are you able to update the theme so it will work with the newer version of Stripe? We know the issue is the theme because we can test it by switching out to a different theme and it works perfectly. Thanks!
Hi.
Thank you for contacting us.
Please contact us via contact@yolotheme.com email and provide us with your site info. We need access your site to help you check that issue.
Regards.
Just sent that email. Thanks!!
Yes, we have checked and fixed that issue on your site. Please recheck it.
Regards.
We have some problems with strings translation in the checkout, even if we added them in the theme, they are not used. A string example “Returning customers?” stay like that in all the languages.
Hi.
Thank you for contacting us.
Maybe the issue with WP6.7. We will check and update it soon. Or please submit a ticket on our support site and provide us your site info. We will help you check it on your site.
Regards.
Hi.
I have checked the theme with Loco translate plugin, it still works fine to translate the “Returning customers?” string in the checkout page. Please recheck it.
Regards.
We use loco translate but the strings remain in english 
Please contact us via contact@yolotheme.com email and provide us with your site info. We will access your site to help you check that issue.
Regards.
I need to add fiscal field in the checkout but any plugin i try to manage the checkout fields not works. The theme overwrite the checkout with a template?
Hi.
Please submit a topic on our support site and provide us with your site info. We will access your site to help you check the issue.
Regards.
many things that don’t work… how do I remove the cart from the header? How do I change the phone number in the header? How do I edit the footer with the wpbackery visual? How do I delete the newsletter from the beginning?
How I can do the Mega Menu?
Hi.
Thank you for contacting us.
1. To edit the footer with WPBakery page builder, please go to WPBakery Page Builder/ Role manager/ select custom for the post type and check to yolo_footer: https://prnt.sc/uu-k6f_deFDv
2/ To remove the cat from the header, please go to theme options/ header/ header 6 options ( select other header tab if you have use another header style ). Check the header customize and drag the “shopping cart” on Enabled to Disable: https://prnt.sc/N-zGfuQMk3U5
Need to change the phone number, please check the custom text content field in header customize.
3. To delete the newsletter form in the page, please go to edit page and remove that shortcode.
4. For the mega menu, it get the content from the widget, please use the classic widget plugin to edit the widget and create the widget for the menu. Then go to edit the menu, you will see the option to select the widget content: https://prnt.sc/GIaqhHxuUVvn
Please recheck it and submit a ticket on our site to need more support.
Regards.
Thanks for the response, I was able to solve everything. I have another question, how do I make up to 4 products appear next to each other in the widget and if there are more than 4 go to the line below, I don’t want one above the other, but inline and up to 4 products. I’m talking about the megamenu. I have put a single widget so there are not 3 different widgets as you have in your website example, only one, but the products are one on top of the other.
Is it possible to edit the product page? how ?
Hi. Please give us your site URL, I need to check it on your site first. For the products page this is the archive page, so we can’t edit the page. We only have the option on theme option to edit that page layout. Regards.
Hi, we cannot add a sidebar on the shop page, where put filters, categories etc, how can we do?
Hi.
To add the sidebar on the shop page, you need to select the shop archive layout with the left or right sidebar. Please go to theme options/ WooCommerce/ Archive product/ and select left or right sidebar with the “Archive Product Sidebar” option: https://prnt.sc/feEfM2xtG1j-
Please recheck it.
Regards.
How change the default phone number at the header? I search in all options also .php files inside template. thank you
Solved, if someone have the same trouble. instead of use the left WP menu, login in your WP admin, open a NEW TAB with your website homepage and at the TOP admin menu of your homepage search for “theme options” , search the header # acodingly and at the botom edit “the custom text content”
Hi.
Thank you for your feedback.
Yes, to change the phone number at the header, please go to Theme options/ Header/ Header (1,2,3,4,5,6). and check the custom text content option.
Thanks.
I’m having a weird experience with updating this theme…updating theme to 1.7.6 and Wordpress to 6.0 breaks the update link for plugins, also it seems like the prompt to update plugins bound to the theme (Revolution Slider etc…) comes after some time, like if it was asleep…Also many Woocommerce strings turn in english again ignoring translation. Weird
Hello. Thank you for contacting us. Please contact us via contact@yolotheme.com email and give us your site info. We will access your site and help you check the issue. Thanks.
I have a problem that the team member email field is not displayed as a link in the frontend. Is there a solution?
Hello.
Thank you for contacting us.
Please give us your site URL, we need to access your website to check that issue.
Thanks.
Please don’t buy anything from this author! In the description they say “24/7 support” but they give support only from 9 to 17. Anyway their wordpress themes doesn’t work and they aren’t able to give me an answer.
Hello.
Thank you for contacting us.
We have provided support all day in the week but have a different time zone. That is why is a delay in the day. You also can get the support via our Facebook page: https://www.facebook.com/yolotheme/
We have checked and replied to your ticket. Please provide the site URL, and admin account. We will help you check it soon.
Thanks.
Hi ‘Add to cart’ is not visible in Single product page
Hello.
Thank you for contacting us.
Please check your product stock, if it still not working, please submit a ticket on our support site and give us your site info. We will help you check it soon.
Thanks.
Sorry .. its ok.. I found the issue.. Thank you
Hi there, I have been using your theme for a number of years now and I have just reviewed the demo again. I note that your product variations are now displayed more neatly and I would like to know how to achieve this? I am referencing the size and colour blocks here. Mine appear as dropdowns.
https://demo.yolotheme.com/motor/shop/sidi-tex-boots-black/ https://www.billettaimports.com/product/kre-carbon-projectile-d7-gloss-blue-mt-helmet/Hello.
Thank you for contacting us.
For the size attribute field, we are using the attribute with type lable, not the select field. Please check your config again.
https://i.imgur.com/kxWue5O.png
Thanks.
Hello, while trying to extend the support on Envato Marcket, I mistakenly subscribed with a second license for the Motor Vehikal theme that I already have. Second license that I did not download and that I would not use. Is it possible to cancel this order and be refunded? Thanks Regards,
Hello.
Thank you for contacting us.
We can’t find the user under your envato account “occascuir”. Please contact us via contact@yolotheme.com email and give us your purchase code. We will help you check it again.
Thanks.
Hey, how can i disable the footer on single pages?
Hello.
Thank you for contacting us.
To disable the footer on the single page, you need to create a Null footer first. Then go to the page and select the Null footer. That will help you hide the footer.
Please check it again.
Thanks.
Hey, how can i change the Colors? When i click on Theme > customize > Colors i only have one Option called “Background Color” thats all. I have white Texts on white Pages and need to change it.
Hello.
Thank you for contacting us.
To change the color and another option in our theme, please go to Motor/ Theme options: https://i.imgur.com/tr7azN4.png
Please check it again.
Thanks.
Hey it worked but another problem showed up. I dont have Banner Pictures on Web version. Only a white bar. On Phone i have Banner Pictures. You know why?
Please submit a ticket to our support site at this link https://yolotheme.com/forums/forum/product-support/motor/
We will help you check the issue soon.
Thanks.
Hello, I purchased support, but i still cant submit a question on your page. How do i resolve this? Thank you
Hello.
Thank you for contacting us.
As I see, you have just been purchase support. That needs a little time to validate. You can contact us via contact@yolotheme.come email to get the support now.
Thanks.
Hi. How can I turn off the display of the discount value (see: https://hempandvape.pl/wp-content/uploads/2021/01/Screenshot_2.jpg )
Hello.
Thank you for contacting us.
To hide the discount label, you can use the custom CSS below:
span.on-sale.product-flash:first-child {
display: none;
}
Thanks.
i renewed support, but i still cannot ask a question in your support page. Please help
Hi.
Thank you for contacting us.
As I see, your support has renewed and you can submit a ticket to our support site.
Thanks.
Is there a way to add account icon next to cart icon in header navigation? I can se you can add custom text and many things but I need an account icon! Not in top bar, I’m using header 6.
Hi.
Thank you for contacting us.
Yes, with the current version we only support the account icon on the topbar via the widget my account. To add the account icon the header, you can add the custom text link and link to my account page.
Please try it again.
Thanks.
