63 comments found.
A bigger trick is not possible. After you follow all the steps and install the theme, basic elements appear, one thing appears in the demo, another after you install it. It’s not worth a cent. I am very dissapointed
It looks like you didnt import demo data. Please import and check again or provide your site admin details here
https://themeforest.net/user/jthemes/and we will check it for you
bonjour j’ai un souci, j’ai bien installé le theme mais m’importation de la demo refuse. j’ai aussi suivi les indications de la documentation, ça refuse toujours, aidez moi à résoudre cela s’il vous plait?
Please provide your site admin details here :: jakjim@gmail.com and we will check this for you
d’accord je vous envois cela tout de suite
vérifiez votre email je vous ai envoyé le lien d’administration
We got your details, should I remove existing data on your site :: .cryval.net and make a fresh install?
oui vous pouvez le faire. merci d’avance
bonjour monsieur j’attnds toujours votre installation
We did that already, Please check
I have written to you several days ago. Can you answer the ticket from the support please.
We responded in email long back
the theme and plugin doesnt work now. I purchased this theme and installed. and tried to install required plugin but one plugin doesnt install. and showed error. about this problem, I already sent mail to you. please check and solve this problerm
We requested you to provide your site admin and FTP server details so we can check this
hi. I am waiting now. I sent message to you already.
Responded in email
Hello, I want to use the 3d animation or video version, but the theme is broken, I am adding the pictures.
https://imgyukle.com/f/2022/04/12/RnSotf.png https://imgyukle.com/f/2022/04/12/RnStas.pngThanks
Let me check with developers, Please purchase support extension
What version is this update, are we still on version 1.0?
Cryptoigo is now 2.0.2 version . so you have to update the theme and recommanded plugin
Ps. Please purchase support extension
Unable to change thumbnail image on Our Team while adding new members. Doesnt give the option to upload or select images on clicking add image button. Just changes the focus on the same page.
Sorry we missed your comment, Did you purchased our theme?
There is an issue with this theme and mobile support. Especially the advisor section doesn’t work.
Please give me your site access and send screenshot
Sent in a support ticket. Thanks.
hi there, for some reason i cant see footer on the home/landing page.i am using counter version. In the widget i see Footer detault but i cant see this. There is no footer. can you help me please?
The footer can be updated and controlled from widget section. please check widget section
i tried it a few times but it does not change anything plus i am not able to remove the big play video button on what is IGO.
? can you help please? plus is there anyway to put an order in the team members display? i cant seem to find it. i want someone to display on the first but when i add its added at the end.
Responded on email already
how can I change the blue screen on elementor. i search all options???
Hi,
Please give me WordPress access details! specific section where you can drag and drop that has in Elementor advance that where you can add background image and color
Hello support, is it possible to add get_footer() on hompage – demo imported. I want to show same footer as i have on blog page by default
footer section, you have to edit from widget.
Can anyone tell me how to edit the footer Menu using elementor
Footer menu you can edit from widget section Or use Elementor header footer plugin.
I can’t change button colors and homepage color
Which button? Please send screenshot
Hi, I have several questions :
1. How can I change the theme’s color? 2. I want to edit the header but after I clicked the option it’s just stuck going to nowhere (please refer to this screenshot : http://prnt.sc/19zj3co).
Please help. Thank you
Please update theme with 2.0.0 version. Hope you will get latest version today.
Please check documentation carefully. Onepage menu or wp default menu you can set from page settings option. Click edit page (not edit with elementor) and bottom of that page will get menu changing option.
your site ur and ssl url not matched. please check ssl url and your site url settings >> general and see http/https should match.
there’s no ‘update’ option : http://prnt.sc/1a97yma
The theme is not on WordPress.org so its not showing update button thr, You can just download the updated theme and replace it
I’ve done it but there’s always come a notif that told me to activate and update the required plugin – Crypto Igo Master while I’ve done it multiple times.
http://prnt.sc/1aevipn http://prnt.sc/1aevq20 It’s the web preview after I installed the theme, imported the demo, and updating plugins : http://prnt.sc/1aevughAlso, you haven’t answer my previous question : . How can I change the theme’s color?
I can’t find it on file documentation
Please provide your site access. I think you did not activated plugin. Documentation is in the zip file you download from Themeforest
www.atgindonesia.com, I found seral difficulties to set the theme, please refer to the screenshots :
1. http://prnt.sc/1bd9r80 2. http://prnt.sc/1bdabb8
Please help.
Hi, is there any possibility to refund my purchase since the theme is so difficult to set properly even it says compatible with elementor (while it’s not that easy), I’ve purchased many themes in envato but this is the worst 
Every theme has its own structure, layout and format, if you want to change every point of theme its not possible. You want to remove major part of this banner! why not make banner with elementor itself? Elementor has that option. Create a section with background image/color >> then drag and drop Elementor inner section block and 2 column you will see, left column drag and drop title and button. right column insert image or whatever you want. no need to use counter banner according to your need. thats it.
Anyway the style section has color changing options and in advance tab option also has section color change options. To remove the counter timer, just blank the timer field.
Can you please share full theme change log?
Mostly in our theme, we update theme for latest plugin version so we have not mentioned that in changelog but rest you can see in theme description
Hi,
1. But when was it last updated please?
2. Does it support multiple languages?
3. RTL language supported?
Thanks
Yes it support multiple languages, Last update was in 1st june
No RTL is not supported
i installed theme through ftp. But in my site, theme broken. Demo content is broken.Please help me.
Your site seems fine already, Please let me know if you need any other assistance
How to remove video button from site. And i several time tried to remove image. But after remove it shows like broken image.How to remove image perfectly.
Hi,
Please provide a screenshot so we understand which button are you talking about and provide you further support.
Hi,
Ok.. Give me your site url. I will tell you how to remove button
.about .content-area .play-video {
display: none;
}
its work in content area. But can not work in header area. please check valkunfinance.com
.head-area .head-content .crypto-video .play-video {
display: none;
}
HELLO, can you help me with the installation?
Yes you can avail our installation services. Please email me on jakjim@gmail.com and we will send you charges for it.
PS. I prefer you to first check documentation for step by step guide for installation and demo setup
I am really struggling uploading this theme. I followed the instructions but they seem vague. I installed Bootstrap and uploaded the folders and files according to file:///C:/Users/dj4926/Desktop/themeforest-60OeEsik-crypto-ico-cryptocurrency-website-landing-page-html-dashboard-template/crypto-ico-v1.2/documentation/documentation-start.html and I get nothing. How does this theme work with WordPress? I thought that’s what it was.
It looks like you bought HTML template, Please purchase WordPress version here
https://themeforest.net/item/cryptoigo-cryptocurrency-wordpress-theme/22273437Can you refund or give me a code to exchange it? I will pay any difference in price.
#
HTML authors are different so we can not provide refund for that, You can request them and mention about WordPress purchase and they might provide you refund
Your site url and ssl link is not matched, please check settings – general, http or https. If you can’t solve please give me your site access
Addresses match when I secure my checks, sir. I guess there is a different problem?
Hello, please help me… i want to use background template (color gradient) from landingpage homepage for all site… for single post, archive, produkt. How is it possieble… how can i set common background from video game particles theme for all site… thank you very much for answer.
what is your site url? please send me screenshot of the issue. You said you want to use a background template but where?
