190 comments found.
PRESALE : can I unlock a section say I have an upcoming film and I want to show investors. am i able to give them a login to preview that movie but hidden from regular viewers? thx
Hi, Thanks for contacting us and choosing our product! That’s seems you want to use Membership feature. Now our theme doesn’t integrate with these plugins. However you can easy to install and limit user (with Member package) by use this plugin: https://wordpress.org/plugins/paid-memberships-pro/ or one of plugins here: https://wordpress.org/plugins/search/member/. Here is the document: https://document.harutheme.com/circle/ . Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/circle/. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/. That means you need to Edit Homepage (or page have header different settings in Theme Options) then go to Page Options at bottom of page to compare settings with Theme Options. You also can add any field to your video follow this topic tutorial: https://harutheme.com/forums/topic/add-new-metabox-circle-single-video-film-actor-director/. Here is the topic to help you manage Footer: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/. If you have other issues please search on our forum first for the quick solutions. Hope this helps! Regards!
Good day, please this theme Demo 10 is not installing, Please i need your help
Hi, Thanks for choosing our product! Please send us your site URL and admin account via email harutheme@gmail.com. We’ll check it for you. Regards!
Hello,
I still have 4 months of support I wanted to customize your haru circle WordPress theme to add new features, so that videos can play with the sound turned on automatically. I tried to edit the functions.php file. To add a piece of code and when I wanted to cancel this action the site has bugged and now I no longer have a site but a blank page with this message: ParseError thrown syntax error, unexpected ‘}’, expecting end of file ” How to solve the problems of you blank page? and also How to make the sound on the videos automatic?
thank you for your help … I don’t know what to do …
Hi, Thanks for contacting us about our product! You still have 4 months support but it is used for support if our theme has bugs. In this case if you want to customize (or add new features) please suggest a custom project. However please notice autoplay video not allow sound. You can do it yourself follow this topic tutorial: https://harutheme.com/forums/topic/how-to-customize-video-player-in-haru-video-theme/. About your issue with bugs. Please use FTP to edit your file (function.php) (now you can’t edit it in Admin because site Fatal Error). Hope this helps! Regards!
Hi
I’m having issue with the logo. I have uploaded our logo in theme options section and logo is showing fine on all pages except Home page. On Home page, it shows circle logo i.e. your logo. Please explain how to change logo on home page.
One more thing, how can we change the font color of menu items.
Thanks
Hi, Thanks for contacting us and choosing our product! In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/ That’s mean you need to edit Homepage then scroll to bottom of page and check settings in Page Options. Hope this helps! Here is the document: https://document.harutheme.com/circle/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/circle/. You also can add any field to your video follow this topic tutorial: https://harutheme.com/forums/topic/add-new-metabox-circle-single-video-film-actor-director/. Here is the topic to help you manage Footer: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/. If you have other issues please search on our forum first for the quick solutions. Regards!
This page is down. I already registered my account and added my purchase code. Is there something wrong with the site? Thanks!
Hi, Thanks for choosing our product! We have just replied to you via email. Please check it! We also checked our Official site and it’s working fine now (already take screenshot). Regards!
Hi, does this theme supports RTL?
Hi, Thanks for contacting us about our product! Our theme doesn’t support RTL, however you can add that function follow this tutorial: https://codex.wordpress.org/Right-to-Left_Language_Support. If you can’t import demo data you can follow this topic: https://harutheme.com/forums/topic/how-to-import-demo-data-automatic-in-harutheme/ or https://harutheme.com/forums/topic/import-demo-manual-wordpress-theme/. Here is the document: https://document.harutheme.com/circle/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/circle/. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/. You also can add any field to your video follow this topic tutorial: https://harutheme.com/forums/topic/add-new-metabox-circle-single-video-film-actor-director/. Here is the topic to help you manage Footer: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/. If you have other issues please search on our forum first for the quick solutions. Hope this helps! Regards!
Hi there. I have the problem that the font of the menu is red and underlined as soon as I mark the page as the homepage. Can you help me?
Hi, Thanks for choosing our product! Please send us your site URL and detail about your issues with screenshots via email harutheme@gmail.com or create a topic on our forum: https://harutheme.com/forums/forum/themes-support/circle/. We’ll check it for you. Regards!
Hello,
Can i add a contact form in single video page? ( can i use visual composer to add widgets to this page? )
https://demo.harutheme.com/circle/video/the-most-beautiful-thing/
Thank you
Hi, Thanks for contacting us about our product! Now single video page don’t use WP Bakery to build, It use premade layout and you only need to insert information to display it. To add Contact Form in Single Video page have 2 solutions. if you want to add here: https://prnt.sc/w6tmfz you can easy add it in WordPress editor. If you want to add it at any position you can do it via child theme follow this topic: https://harutheme.com/forums/topic/customize-wordpress-theme-using-child-theme/. The template file in this case is: wp-content/themes/haru-circle/templates/single/content-haru-video.php. In this case if you bough our theme we can support you. If you can’t import demo data you can follow this topic: https://harutheme.com/forums/topic/how-to-import-demo-data-automatic-in-harutheme/ or https://harutheme.com/forums/topic/import-demo-manual-wordpress-theme/. Here is the document: https://document.harutheme.com/circle/Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber/ Support forum: https://harutheme.com/forums/forum/themes-support/circle/. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/. You also can add any field to your video follow this topic tutorial: https://harutheme.com/forums/topic/add-new-metabox-circle-single-video-film-actor-director/. Here is the topic to help you manage Footer: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/. If you have other issues please search on our forum first for the quick solutions. Hope this helps! Regards!
Perfect, thank you!
Thanks for your feedbback!
Hi – Does the Cornelia Lewis theme come with multilingual support? I wanted to add a Spanish version to a site. Thank you!
Hi, Our theme support multi language. You can easy do it follow this topic tutorial: https://harutheme.com/forums/topic/how-to-use-multi-language-in-wordpress-with-polylang-plugin/. If you can’t import demo data you can follow this topic: https://harutheme.com/forums/topic/how-to-import-demo-data-automatic-in-harutheme/ or https://harutheme.com/forums/topic/import-demo-manual-wordpress-theme/. Here is the document: https://document.harutheme.com/circle/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/circle/. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/. You also can add any field to your video follow this topic tutorial: https://harutheme.com/forums/topic/add-new-metabox-circle-single-video-film-actor-director/. Here is the topic to help you manage Footer: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/. If you have other issues please search on our forum first for the quick solutions.Hope this helps! Regards!
Confirmed buyer here but I cannot register for support. My menu links are broken and an empty swipebox comes up, especially when you press gallery from Media or vice versa. seanmurray.tv
Hi, Thanks for contacting us and choosing our product! We have just checked our support site and you can register with your purchase code: https://prnt.sc/vzdv0s (on Download area and select download license). We also checked your menu on Frontend and it’s working fine: https://prnt.sc/vzdvo6. We also see on Frontend you are using autooptimize but that’s seem it combined js and cause the error! In this case please send us your site URL (and maybe admin account) and detail about your issues with screenshots via email harutheme@gmail.com. We’ll check it for you. Regards!
I registered and tried to login but it si giving me the PR_END_OF_FILE_ERROR unsecure connection
Hi, We see you already register successfully on our site. If you can’t login can you send us your account via email harutheme@gmail.com (both user and password). We’ll check it for you. Regards!
It seems this is an issue with Photonic Plugin and latest WP update. Nothing to do with Haru Theme.
Thanks for your feedback! Regards!
Hello,
Nice theme, is it compatible with Elementor?
Thank you
Hi, Thanks for contacting us about our product! Now our theme doesn’t support Elementor, we using WP Bakery Page Builder to build page. However it’s very easy to use similar Elementor: https://kb.wpbakery.com/. If you can’t import demo data you can follow this topic: https://harutheme.com/forums/topic/how-to-import-demo-data-automatic-in-harutheme/ or https://harutheme.com/forums/topic/import-demo-manual-wordpress-theme/. Here is the document: https://document.harutheme.com/clarivo/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/clarivo/. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/. Here is the topic to help you manage Footer: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/. If you have other issues please search on our forum first for the quick solutions. Hope this helps! Regards!
Thank you for the detailed reply!
You are welcome. Regards!
Hi, I have purchased this theme. I am trying to change the font color on the homepage from white to something darker so it can be visible. I have tried styling options and the font color of the menu is showing up on all but the front page. Is there a way for me to change the font color of the menu from white to dark?
header.header-1.header-float .haru-header-wrapper .header-right .menu-wrapper .haru-main-menu > li > a { color: #333; }. If you want to change color of all site please follow this topic: https://harutheme.com/forums/topic/how-to-change-color-scheme-and-typography-in-harutheme/ (it already have in our document). Here is the document: https://document.harutheme.com/circle/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/circle/. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/.
You also can add any field to your video follow this topic tutorial: https://harutheme.com/forums/topic/add-new-metabox-circle-single-video-film-actor-director/.
Here is the topic to help you manage Footer: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/. If you have other issues please search on our forum first for the quick solutions. Hope this helps! Regards!
Brilliant, thank you so much
Thanks for your feedback! Regards!
Under theme options and typography, the plugin Redux says it needs to be updated to be used. Now it says I need to register to be able to change the typography, when I click the link to register, it doesn’t do anything. So now I can’t change the settings for my typography. Is this a known bug? Thank you!
Hi, Thanks for contacting us and choosing our product! You only need click register to update Google Fonts of Redux. To change Typography and color please follow this topic tutorial: https://harutheme.com/forums/topic/how-to-change-color-scheme-and-typography-in-harutheme/. If it still doesn’t work please send us your site URL and admin account via email harutheme@gmail.com. We’ll login and check the issue for you. Regards!
Thank you, will send you the info via email.
Hi ! is there a way to purchase this theme other than envato way? I can’t buy anything from this site anymore (payment issus) which envato support seems to not care about ! Apparently i’m not the only one in this situation. Please help, i really need this theme. Thx
Hi, Thanks for contacting us about our product! Please contact us via email harutheme@gmail.com. Regards!
Pre sale here. What is the major differences between this theme and Formota?
Hi, Thanks for contacting us about our product! Almost functions of Circle is similar Formota. However the Header settings is different a little. Here is the document: https://document.harutheme.com/circle/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/circle/. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/ You also can add any field to your video follow this topic tutorial: https://harutheme.com/forums/topic/add-new-metabox-circle-single-video-film-actor-director/ Here is the topic to help you manage Footer: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/. If you have other issues please search on our forum first for the quick solutions. Hope this helps!
That’s brilliant, thank you for the reply. I am going to go ahead with this one.
Thanks for your feedback! Regards!
Hello, i bought the theme a year ago. Everything was working fine until few weeks ago: suddenly the videos have left align and if I click on the play button nothing happens. Why did this happen? I didn’t do anything, is this because od the new Wordpress release? how can I fix this? The website is videoneonati.it. Thanks for your help, Andrea
Hi, Thanks for choosing our product! That’s seem we already answered your questions in this topic: https://harutheme.com/forums/topic/bugs-on-the-website/. Please check it. Regards!
Hi – Can you tell me how I can get the update to the latest version of WPBakery/Visual Composer that came installed with your theme? Thanks!
Hi, Thanks for contacting us and choosing our product! Please follow this topic tutorial to update our theme and plugins to latest version: https://harutheme.com/forums/topic/how-to-update-wordpress-theme/. If you have other issues please search on our forum for the quick solutions. Hope this helps! Regards!
Hi, Thanks for contacting us and choosing our product! That’s seem you have just updated WordPress to version 5.5 and it have this issue. Please update our theme to latest version follow this topic tutorial: https://harutheme.com/forums/topic/how-to-update-wordpress-theme/. Our theme latest version compatible with WordPress 5.5 and the issue will be resolved. Regards!
Ok I solved but I got another problem to fix. For example:The site load 9 videos, and if I select a filter, they show me only the video loaded in that categories. if there was a video in that categories but was not one of the first 9 it doesn’t show it. How can I Fix it? Thanks in advance
Hi, You can order product by random to resolved the issue: https://prnt.sc/ug0bke. Or use this short code Haru Video Ajax Category: https://prnt.sc/ug0c26, https://prnt.sc/ug0di4. Hope this help! Regards!
hi, when i try to add autoplay video via slider revolution, some times it doesn’t work (not always, but some times). The console reports this: Unmuting failed and the element was paused instead because the user didn’t interact with the document before. https://goo.gl/xX8pDD
any ideas?
Hi, About this issue, that’s browser policy. If you want to autoplay video, you video must be muted. If you want to use audio, your video can’t auto play. You can choose 1 in 2 cases above. You can’t set video autoplay with sound. Regards!
hi, thanks for your reply. I set audio = mute inside revolution slider but the result didn’t changed….
Hi, Please update Revolution Slider to latest version via our theme update and send us your site URL and admin account via email harutheme@gmail.com. We’ll check it for you. If it still doesn’t work we’ll contact RS plugin author about this issue. Regards!
i sent you an email right now. Thanks
Hi, We already replied to you via email. We’ve checked and see it’s working fine now. Regards!
I bought this theme last week and for some reason the Visual Composer plugin is not active when you go to the Footer Blocks. The plugin is installed and it’s working fine under Pages. Can someone please help
Hi, To manage Footer please follow this topic tutorial: https://harutheme.com/forums/topic/how-to-manage-footer-in-harutheme/ (It already said in our document). Here is document: https://document.harutheme.com/circle/. Video tutorial: https://www.youtube.com/channel/UCnOxXtfrkgq92wgqJCBi55g/videos?view_as=subscriber. Support forum: https://harutheme.com/forums/forum/themes-support/circle/. In our theme have a notice that Page Options will override Theme Options. You can understand more about it follow this topic: https://harutheme.com/forums/topic/why-theme-options-doesnt-apply-changes/. If you have any issues you can search on our forum for the quick solutions. Hope this help! Regards!
