12893 comments found.
Hi, is the theme compatible with WordPress 5.8 version?.Thanks
Hello,
Thank you for contacting us.
Yes, our theme is compatible with WordPress 5.8. If you face any problems, please, contact us and we will do our best to fix them asap.
Kind Regards
Hi, we’ve did it and havent faced any problems. Thanks..
Great, you are welcome!
Hi there,
I need to translate a Header (with WPML) I created with Header Builder. Take a look to see what I mean: https://drive.google.com/file/d/1U0ykfG4Estdrb6tvZrq_kgsBg8hk0sMZ/view?usp=sharing
I didn’t find this in the docs: https://xtemos.com/docs/woodmart/header-builder/
Hello,
Here is an article in our documentation that should help you to translate your header https://xtemos.com/docs/woodmart/faq-guides/translate-header-wpml/ If it doesn’t help, please, create a topic on our support forum and write your questions there. We will do our best to help you.
Kind Regards
Google Search Console Message: Mobile Usability issues detected on https://www.lalbug.com : Content wider than screen. Try to solve the issues. Thanks
Hello,
We have checked your website and don’t see any issues with mobile devices. The content is not wider than the screen and there is no horizontal scroll on your website.
Kind Regards
After installing the newest update there are issues when reloading pages when they are in a category or tag mode. It doesn’t reload the page, the reload/refresh browser take its to a different page in the category or tag. Is this a bug in the newest update? Never had the issue before.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Send us your information using the contact form on our profile page.
Thank you in advance
Any plans to update the header builder, their is critical faults in it’s core design, don’t get me wrong the idea is great, but missing many functions both in accessibility and too many extra lines of unneeded markup code. This needs to be be handled in js and css not html. Please let me know the road-map for this and best regards…
Hello,
Thank you for contacting us.
Could you please provide us some details about the problems with the current version of our header builder? We would highly appreciate it.
Kind Regards
Hello,
The biggest issue is you are creating unneeded extra html markup code in the href. All image sizes should be handled by class changes invoked by JavaScript @ breakpoints sizing. Not with classes and 8 sizes of my logo in a div nested in hrefs of site-logo wd-switch-logo and then an extra unneeded href with the classes wd-logo wd-sticky-logo, I’m just not understanding why you wrote the tool to output code like this.
Do the same inside css @media screen and (min-width: XYZpx,em.rem,vw) then switching is simple for the navbar via js. 
So the tool is not following code standards at all, it’s considered dirty code, you should not have this extra html markup at all, it should be handled with classes and a few lines of JavaScript, also note you only support two breakpoints, not the minimum standard of three.
I have been in web development for 26+ years and trust me it’s wrong, most will not even know, because they are used to what they see, not how it works with SEO and or accessibility.
But lets just look outside of having the extra markup code, why doesn’t the header tool even support tablet layouts?
Please look closer at your header tool, you have a great idea / concept that works in theory, but it’s highly flawed for accessibility testing and UX.
The UI is nice, it still needs some polish and more control over adding text to any icon for better accessibility, please put some efforts into the the header tool.
I wanted to use this theme for a client but can’t until the accessibility issues are solved with navigation headers, we can’t have 8 different logo versions in the code, you are not thinking about screen readers at all.
I understand what market you are targeting, make the code cleaner and you will see more business and others will test as well and move onto something that passes the test to meet the minimum requirements,.
Hello,
Thank you very much for your feedback.
But we don’t quite understand why do you say that we have 8 different logos. We have only one for desktop and one for mobile https://gyazo.com/42ade551ccb5bff9b6037a05c505892b There are also situations when you enable our “Sticky clone” option and it creates another copy of the HTML structure to provide a more smooth experience on a scroll that is not achievable without it. But if you don’t like it you can simply disable it.
As for breakpoints, that is actually why we don’t have 3 endpoints: to not have 3 markups (instead of the current 2). And with simple CSS classes, it is not possible to have such a flexible mobile layout as we have now. So what we are going to do is to add an option to each element to hide/show them on tablet devices. This will allow you to create one header for mobile and tablet devices but hide/show some particular elements there.
Kind REgards
Hi, I wanted to know if you were constantly updating the plugins included with the woodmart theme and particularly the last version of WPBakery Page builder 6.7. Depending on your answer, I may buy or not the regular version of WPBakery. Thanks
Hello,
Of course, we always keep the latest version of paid plugins included: WPBakery page builder and Slider revolution.
Kind Regards
Hi,
Can you please reopen this closed ticket: https://xtemos.com/forums/topic/editor-role-users-cant-edit-html-blocks-with-elementor/#new-post
The snippet worked. Now the editor can edit the page. But now the problem is that the administrator user can not edit the page.
If I remove the snippets I go back to the original issue the Admin user role can edit but the editor user role can not.
Hello,
We have reopened the topic. Please, continue the conversation there.
Kind Regards
Hi,
Just purchased the theme and installed demo theme, but no icons are being displayed. What am i doing wrong? Haven’t changed any default settings.
Nvm its fixed. Problem was with SSL certificate
Hello,
Thank you for purchasing our theme. Feel free to contact us if you have any additional questions.
Kind Regards
Hello, is it possible to combine templates from different demos?
Hello,
Thank you for your question.
Of course, you can combine any elements from different demos. Also, we have a templates library that will make this process very easy and handful. Check all the templates here https://woodmart.xtemos.com/wpbakery-elements-library/
Kind Regards
Hi,
Where can I add FILTER BY PRICE, FILTER BY SIZE, FILTER BY BRAND.
https://i.snipboard.io/1iXmMf.jpg
And is it possible us to add custom attributes on filtering area.
https://i.snipboard.io/noXyKg.jpg
Thank you.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, there is a problem in css for the html menu dropdown. For example in lookbook demo. When the height of the screen is low the html dropdown is cutted and cannot be seen in full. It travels with the screen because menu is to and the positioning is relative to parent list item. If you add fixed height in vh and add overflow to scroll to .wp-dropdown there is a problem opennig it. When you add it to deeper container it looks ugly 
and also not working properly due to js. Are you going to adress the issue? Have a nice day, Bartek.
Hi,
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
This is not my problem you can lunch your demo for that. Lookbook for example. Set window high to 500px for example in dev tools. open the dropdown from main menu. It is not scrollable and you cant use it. Simple workorund is with the css.
.wd-dropdown-menu.wd-dropdown.wd-design-full-width > .container{
max-height: 80vh;
overflow: scroll;
-ms-overflow-style: none; /* for Internet Explorer, Edge /
scrollbar-width: none; / for Firefox /
overflow-y: scroll;
}
.wd-dropdown-menu.wd-dropdown.wd-design-full-width > .container::-webkit-scrollbar {
display: none; / for Chrome, Safari, and Opera */
}
But it is not ideal. Adding it to wp-dropdown instead of deeper container due to margin o f15px make it very hard to open.
Do you mean to set 500px window height on the desktop? But there is no need to do this since nobody will use your website resizing browser to such a small resolution, right?
Oh, this is a verry bad assumtion for a number of reasons
On the top ofthe list is when you add more items to the menu or use it on laptop/tablet horizontaly. On the main demo it work only because the menu behave differently. if you would set it as in lookbook it wont be vissible in full to.
Could you please provide us with a screenshot of such situation? Maybe it would be better to apply some simple CSS fix for this only.
Hi, in catalog mode, only the simple product will be applied, but in external/affiliate products the button for the link will be shown. Is it possible? Thanks
Hello,
Our catalog mode works globally for all products in the shop. In your case, it would be easier to hide the add to cart button for simple products with custom CSS instead of enabling the Catalog mode.
Kind Regards
Hey, it’s not related to woodmart theme but is it possible what platform your using for your support forum?
https://xtemos.com/forums/Hello,
We are using the bbPress plugin to add the forum functionality to our website.
Kind Regards
Hello,
We have been using your theme on client’s website for a few years already and it’s built with WPBakery, but now we would like to change and use Elementor. Whats the most effective way to make that transformation? What do you guys recommend?
Thank you.
Hello,
Thank you for using our theme and contacting us.
Unfortunately, there is no automatic transfer mechanism from WPBakery to Elementor. So in this case, you need to install Elementor and recreate all the content built with WPBakery from scratch manually. Note that we don’t recommend you switch to Elementor if you don’t have significant reasons for that. If your website is fully functional then it would be better to keep the WPBakery page builder.
Kind Regards
Hi, I know I don’t have support, but I want you to see this.
I have a store installed with Printful, but the color and size attributes appear by default and it does not inherit the settings of your theme.
Please help us with this compatibility, because there is a plugin that allows you to do so and it is not possible for yours to be left behind with something basic.
See how this attribute plugin works, so it should work with woodmart but it doesn’t work with PRINTFUL
https://www.youtube.com/watch?v=SbmiQ4Tc5BI&t=3sIf you have a guide on how to make it work, I would appreciate it.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Thanks, it is already working with the latest updates, but it only works for new synchronizations, the old ones are left without theme style
Sorry, but we don’t quite understand the problem. Do you mean that it is already solved?
It is already solved, but only for new products that you enter, because old products remain with the default style of woocommerce
Could you send the link where we can see the problem with the old product?
Thank you very much for your attention.
Link working correct (new products)
https://lucattistore.com/tienda/mujer/camisetas-mujer/camiseta-estampado-ecuador-tokio-japon-mujer-negro-premium/Link not working
https://lucattistore.com/tienda/mujer/camisetas-mujer/camiseta-estampado-rectangulo-mujer-rosado-premium/As I told you in the wake of the update, it only accepts new products created. Old products must be modified manually. You will have to edit each one.
Thanks
Since 6.1.X update the Elementor widgets are not working as well as before. You have removed styles that used to be part of the items but not included options to control these in elementor settings which should have been done. Eg Mega Menu widget Title padding is gone / no longer computed. These types of styles should be available for customisation in elementor if you claim you support elementor.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello, Is this theme supporting multiple retails on it? For example: I want to create an online shop and other small or big shops to list their products on my website.
Hello,
There is no such functionality in our theme and WooCommerce by default. But you can achieve it with a help of additional plugins. We recommend you use Dokan multivendor plugin for this purpose.
Kind Regards
Hello, after I bought a Woodmart theme, I installed it on a few domains. But then I always removed the theme. So it was never installed on an active domain. Now I have uploaded my theme license to https://www.trafikkazahukuku.com/ but it says I cannot use my theme license. I had to delete the domains from the My Account section. (https://xtemos.com/forums/users/cembirtuncer/). But there is no such thing in my account section. Could you please delete the domains? Because I want to use my theme licensed now
Hello,
We have reset all your activations. You should be able to activate it on your new domain without problems.
Kind Regards
any chance to create a single product page like this one? https://ibb.co/DVz0gWm and show a slide when is mobile like this? https://ibb.co/jDhtxJM
thank you
Hello,
Our product page looks a bit different. So it would be possible with extra code customization only.
Kind Regards
if i buy this great theme, there is any chance to create a product page like this one? https://ibb.co/sjKcmgJ if you see it have Complete the look widget plus similar items, its almost the same but the design is different
Hello,
Thank you for contacting us.
By default, there are no such options in our theme and the WooCommerce plugin. That is why you might need to perform additional code customization to achieve this look.
Kind Regards
