Hello Diyhobbies!

We cannot see any issues at our test environment. Could you please be more specific ad clarify some more details?

Best regards,
Crumina support team

Notice: Trying to get property ‘ID’ of non-object in /home/zdealsco/buddiesbuzz.com/wp-content/themes/olympus/framework-customizations/theme/options/metabox-stunning-header.php on line 12

Hello Tomoko33!

Please write your request to our mail info@crumina.net. Do not forget to clarify the access details for checking.

Best regards,
Crumina support team

Also can we modify the reactions buttons? there is a lot of them their (thumbs up, happy face, sad face, heart…). Can we remove some?

Hello Aelhamim!

Thank you for the attention to our theme!

Unfortunately, there is no option to specify most liked posts or the most viewed posts on the home page.

As for the post reactions, they can be customized. You can added/delete/change the reactions.

Let us know if there any questions left.

Best regards,
Crumina supports team

Thank you for your quick reply. I have some other questions please:

1. I want users to be able to submit blog posts from front-end, and I understand that I can use some plugins to do that. Would you provide some help/support in case trouble with the plugins?

2. I’m only interested in users submitting blog posts for every body to see. Can I deactivate the whole “community” part? members activity, friend-ing each other… and maybe put it back later

You can use the plugins for the requested purpose but it seems to use it will be easier to find the theme which already has the required functionality and has no community features. You can “disable” the community features of the theme if needed but it’s the main theme’s purpose.

As for the assistance, unfortunately, support of the third-party plugins which are not included to the theme is above the Envato support policy.

Best regards,
Crumina supports team

Thank you for your reply. I still find your theme way prettier than anything else I found, and I will add a community feature to my website, just not at the beginning. Is it possible to have access to a testing server to try out the theme for some days and see if it will work with the plugins I need? Than you for your support.

Please write that request to our mail info@crumina.net and we’ll create a test installation for you. And send you login/password.

Best Regards,
Crumina supports team

Hello Diyhobbies!

Please try to disable Jetpack plugin on the site, clear cache and check the page one more time.

We are happy to check it for you, just get in touch with our support team and clarify the link to your site and WP access details.

Best regards,
Crumina supports team

your theme doesn’t support Jetpack ?

We have no compatibility issues with the theme and Jetpack plugin. We have no issues with the images/Jetpack on test environments and have no complaints from other users. The issue seems to be related to your installation only. Probably the issue is caused by the images’ names as you have added spaces in names. It’s highly recommended to avoid spacing while naming files.

As we have no chance to check your site we just guessing that issue is caused by Jetpack. It can be caused by other third-party plugins which influence the images or other issues/errors on site.

As we already informed it’s not a common issue so we are not able to fix it as it’s related to your site only.

In case you need our assistance, please, get in touch with us, we’ll check the issue for you.

Best regards,
Crumina supports team

are you sure? if think from your point of views its mean Pictures will not work in blogs too. right? as pictures name effects. If its third party plugin problem why its effect only to you elementor widget latest news? As you said no body reported this before for your kind information please check my email dated 23 April 2021 for the same. Please check this https://i2.wp.com/buddiesbuzz.com/wp-content/uploads/2021/08/olympius-elementor-news-widget.jpg

I know its your company habit to blame others as per you problem with hosting, third party plugins, and buyers installation.

If like that I just want to ask why you need to update theme so fast when no one reported issues?

You always ask me to contact through support. I think you forget your Company refuse to give me supports as i bring out the theme bugs and your company CEO Mr. Alex used abusive words too.

Do you think do i still need to contact your support through support center?

I want other buyers will see you treat Buyers, how you insult buyers, what kind of excuses you give for bugs and how you guys give support?

If you check my previous response you will see that I have ,mentioned that: “The issue seems to be related to your installation only.” We have no emails from other users on this specific matter.

As for the update, all the changes,fixes and improvements are mentioned in the change log. Surely we have feedback from the users and if it’s a bug (which can be replicated on out test environment and not related to the specific installation only) we add it to our list to fix as soon as possible. We cannot fix issues we cannot replicate.

Surely the theme includes plugins and their bugs influence the functionality. The only thing we can do in this case is to contact the author and report the bug.

We will be glad to support you if the issue is really theme related and not caused by third-party plugin. Third-party plugins compatibility is above the the support policy.

Best regards,
Crumina supports team

Please check this screenshot. As you can see when the image has no spaces in the name and displays as supposed. The images with spaces can be seen correctly on blog posts as they are not resized there.

Please make sure you have added correct images names without spacers to avoid the issue with the images displaying.

Best regards,
Crumina supports team

Don’t make fake excuses for the third party plugins as you always make.. Your theme is based wordpresz and jetpack is one of an important part of WordPress and most of WordPress site use it.. You haven’t reply why the picture name problem is with the Olympics latest news widget for element. Why latest news widget working perfectly with wP bakery builder https://buddiesbuzz.com/olympus-social-networking-wordpress-theme-widget-bug/

Why no name problem with it?

You need clea mentioned about your themes working like compatible plugins? For youzify support? about which kind of support you guys will give?

In case you need the solution for the issue, please, name the files correctly. Avoid using spaces in filenames is a common recommendation at least for better search engine rankings. Space is not recommended because, in the code, a space gets replaced by %20.

As for the blog posts images, already mentioned it in a previous response https://prnt.sc/1juwdbe.

“Compatible with” is a section on ThemeForest, you can check the list of the compatible plugins. Jetpack is not on this list, however, it works correctly if the media files are named according to the common recommendations.

As for the kind of support we provide, you can check https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support-, it’s a common rule for all authors.

As for Youzify, we have already clarified in a previous comment that if the issue is related to the plugin we can do anything but contact the author.

If you are not happy with the theme and state in the article the purchase was “biggest mistake” you can contact the Envato support and create a refund and get your money back so you will be able to find the theme more suitable for you.

Best regards,
Crumina supports team

you are ignoring my main question by giving various excuses. I am asking same question again Before making any new excuse i want to tell you one thing that Buddies Buzz is a social network for SEO experts, Web designers and Bloggers so think before to answer as I am going to publish your answer with screenshot on it. Point Number 1. why crumina latest news widget working washout any problem with page build by WP Bakery Builder ( as your Latest news widget is for WP Bakery page link https://buddiesbuzz.com/olympus-social-networking-wordpress-theme-widget-bug/

2. Why problem with page built with eliminator and with your crumina latest news widget is for elementor . Page link https://buddiesbuzz.com/home/

3. why picture name rule excuse not same for both builders ?

One more point your image resizing and jetpack plugin excuse cum rule doesn’t applied on your widget for WP Bakery Builder?

why your CEO refused to give support and give threats? and why does your CEO use abusive words? Did buyers pay you money for the theme or for insults,/ fake excuses? is this point mentioned in your support terms and conditions?

It’s simple:

Because image in WPBuilder grid is not resized As you can see on follow screenshot images shown in different size than expected. https://jmp.sh/1IXkjBn

Also in that plugin all 3 images has a different proportion ratio. https://jmp.sh/Gjwy9UH

But in our plugin all placeholder images must be in same proportion ratio. https://jmp.sh/qh5aifm that’s why we resized them.

As for second question (about support) maybe you talking about that conversation: https://jmp.sh/7UM1Yd8 ? I’m sorry but as I seen that is a some misunderstanding.

first thing this is social networking site you cant control users for image size. Facebook asked to post only specific size image ? any limitation for image size and name on any social networking size ?

Main point do you want I post your CEO’s abusive words screen shot here ? As you trying to show only good things to prove yourself right.

Theme price refund is not a thing. main thing you guys Service attitude. Themes Bugs. Themes limitations. And Important thing time waste due to all this.

you should mention clear about your themes limitation on your theme discerption clearly.

We haven’t mentioned the images sizes, we specified that we resize the images to make them same proportion ratio. You have 2 options, the first one is to name images according to common rules (it’s pretty logical to set – instead of spaces in image names and seems to be a common requirement for the image file name) and the second one is to disable the plugin. It’s up to you what to choose for your site.

We’ll take your experience into consideration and will see what can be added to make the theme description more detailed and clear for the users.

Best regards,
Crumina supports team

The point you are telling seems good for personal websites and Business websites where the admin can take care of these.

Dear, I think you forgot that you are selling Social Networking Theme for Wordpress and you forget the add this limitation script to your theme. On social networking sites, this point must be the built-in theme.

Even you guys forgot to make a limitation script for special characters in usernames

Thank you for letting us know and for your constant help in making our theme better by your detailed feedback. As we already mentioned, surely we’ll take your experience into consideration.

Best regards,
Crumina supports team

Happy to see your Polite reply.

check your three months before reply https://themeforest.net/comments/26555393

Glad to know you are a bit more satisfied now

Best regards,
Crumina supports team

Now, what about the troubles I faced and the time I lost due to your themes bugs and bad support?

As I can see in the emails history, our team have forwarded you with solutions for the issues if they were theme related. We also shared the solution with the current issue you have faced with. The only thing we have suggest you is to get a refund as you are not satisfied with the purchase.

Best regards,
Crumina supports team

It’s really funny you are still using “IF” do you want I to publish all email history here to prove your theme bugs and your support attitude include your CEO abusive words ?

It seems you’d like to blackmail us

Would you like us to ask what are your conditions? If yes, would be really interesting to find out what you’d like We are ready to hear your requirements.

However, we do follow the Envato support policy and support the theme but not issues caused by a third-party environment.

Best regards,
Crumina supports team

Wow, you are too good at plating with words. It seems your attitude still has not changed.

We have rules to follow. We have official policy which is general for all authors on themeforest.

If you have any suggestions/complains you are welcome to share them with us. We’ll check them surely.

Best regards,
Crumina supports team

I already shared my pain and trouble caused due to your theme, your support and insult by your CEO abusive words. I think you guys need to hire experts and theme testers before launching the theme in the market. You guys need to understand buyers times value and problems caused due tall these

Thank you for your feedback! Will share your last comment with all team members.

Best regards,
Crumina supports team

Soon we are going to polling and views about your theme from all web designers, bloggers and SEO experts by sharing our whole story, and screenshots of communication with your support we will ask their views about it same Results will publish on all major blogging platforms

Thank you for letting us know!

Best regards,
Crumina supports team

Please keep the whole communication without edits/cuts so your readers will be able to see the situation as it is. We would be grateful if you let our team to read your blog and leave our comments as well .

Best regards,
Crumina supports team

Till now dis you found any edited Screen Post? To be Frank I haven’t found such Trouble such theme provider Company who always pass own theme Bugs on others. I dont want other buyers suffers due to your themes Bugs and Bad support

But You still use our theme. And try to leave business relations with our company ( you declined refund more then 10 times ) So Theme and our Company is not so bad as you talking about :-)))

As i want other users check and see the problem by using on my site. That is best example. from your words you guys dont care for your theme working and quality, even dont care for company name too that’s why you guys relapsed the theme without testing its working and functions of social nonworking. You guys just know how to take money from buyers, but dont know how to give service, how to talk with buyers.

We provide you with a solution. Please use it. It’s so simple!

We try to provide a good service. But we are just a people. We also have own weakness and sometimes make mistakes. But also we have self-esteem. You can’t claim us a good service and been so toxic at the same time. it’s not working in such a way.

Think if you care your buyers from starting I need not to come like this. who will accept this kind of solution after insult by Your CEO Mr. Alex, waste so many months for support? No value for our time? Why buyer need to waste time due to your learning of your own theme? To save theme testers salary you guys release the theme without testing due to which buyer need to face problem. We care for our Brand name and users. We are not like you.