38 comments found.
Hi, I’m finding it difficult to import demo contents and templates. Please kindly help fix and I have a ticket to your website but no response yet.
Hi,
First of all, I’m really sorry have taken long time to reply you
We answered the ticket, please check it
Regards,
I am having a very difficult time updating the Elementor Database while your theme is activated. I continue to have to activate a default theme in order to get rid of the notice. Just an FYI… have you seen this issue before?
I’m confused as to where we are supposed to update the colors. For example the border on the header? I can overwrite it with css but shouldn’t there be a place in the admin to set the colors of the theme?
Hi!
Thank you for the wonderful Liarch theme. There is a problem, I noticed that your site forcibly redirects from https to http, because of this there are problems with pictures on client sites, because it forbids to load pictures from unsafe http connection.
Hi,
We will check and fix it soon
Please contact us on support forum https://paul.ticksy.com/ if you need any helps
Regards,
Hi,
Is it possible to get PSD files of this theme?
Thanks!
P.
Hi there, we just bought the Wordpress-Theme and there should be PSD files included, but we can not find them in the download. Where can i get the PSD-files ?
Kind Regards
We really need support now, without the files it is not possible to create a layout-preview for our customer.
Hi,
Take our apologies for the delay in answering
If you have any issues, contact us on support forum https://paul.ticksy.com/ We’ll check.
Regards,
How do I disable the preloader? Pages are loading SUPER slow, 4-5 seconds per page. Anything I can do to speed that up? I can’t launch it in this state.
nvm, for some reason the timeout in the main.js file was set to 5000…. weird
Hi,
Take our apologies for the delay in answering
Glad to hear your issue has been resolved.
Regards,
Hello, I would like to ask how could I change the slug name for Works.
Hi,
We answered the ticket, please check it.
Regards,
Hi, I am still waiting for a reply on https://paul.ticksy.com/ It’s ben a week, I am not impressed with your support so far!
Hi,
We are truly sorry for that inconveniences due to ticket was not assigned to correct section.
We answered the ticket, please check it.
Regards,
Hello,
Instead of buying the PSD version of this theme, we bought the Wordpress version. Can I get a payment refund?
Hi,
Sorry for that inconveniences but we can’t offer refund for mistake purchase
Regards,
Hi, how is it possible to set different logo sizes. For mobile, desktop and for sticky nav bar?
Hi,
If you have any issues, contact us on support forum https://paul.ticksy.com/ We’ll check.
Regards,
Hello,
I am having issues importing demo data. I am Using WP 5.7
The theme should be installed with no issues since it was updated a few days ago.
This theme is not listed in paul.ticksy.com, I wasn’t able to submit a ticket!
Please advise.
Hi,
Take our apologies for the delay in answering
If you have any issues, contact us on support forum https://paul.ticksy.com/ We’ll check.
Regards,
Hello Paul, My download didn’t include the child theme. Can you advise please. Thanks.
Hi,
Take our apologies for the delay in answering
If you have any issues, contact us on support forum https://paul.ticksy.com/ We’ll check.
Regards,
Congratulation, best of luck with sales 
Hi,
Thank you.
Regards,
Hi is this theme compatible with WP 5.8?
Hi,
Our theme is compatible with latest WP version
Regards,
