170 comments found.
Ecwid compatible?
Hello,
Thank you for your interest in our theme!
The package includes WooCommerce – a powerful solution for an online store.
As for Ecwid, we cannot guarantee full compatibility with third-party software as we have not tested it with the theme. However, you may try using it with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
I cannot import demo content
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements.
In case “Demo Data” installation is stuck, you can manually install it by downloading the demo.zip archive from our server: LTR version or RTL version .
Please extract the archive to demo/ folder and upload this demo/ folder to wp-content/themes/frank-jewelry-store directory – https://prnt.sc/18p5l4e
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi Is it only compatible with WooCommerce 4.6.x version?
Hello,
Thank you for your interest in our theme!
Absolutely! The theme is compatible with WooCommerce 4.6.x as well as with the latest version of the plugin. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
Any way to export/import theme options? I want to use now child theme but when I activate it loses all config. Thanks
Hello,
Thank you for choosing our theme!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Support
Themerex Portfolio
Website
WP Bakery Button Missing
https://jarilynjewelrycarmel.comI updated everything, added the Classic Editor plugin, and the Classic Mode for WP Bakery is non existent.
In the theme folder > js_composer, what are these files for? Are they the same in the zip?
- js_composer.css
- js_composer.js
- js_composer.php
Hello,
Thank you for contacting us!
To avoid any issues, all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://frank-jewelry-store.themerex.net/doc/#getting_started (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section)
We recommend making a full backup of your website before any updates.
Regards.
Please help!
Classic Mode and Frontend Editor are now visible, but now the home page is all trx shortcodes. WP, the theme, and plugins, are updated, like I’ve always done.
Except, the ThemeREX Addons is stuck on 1.89 and will not update properly.
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check it for you.
Regards.
HOMEPAGE 6 does not match the preview with the clock
Hello,
Thank you for paying our attention to this! We will update the preview in order to avoid misunderstanding. Please check the demo at http://frank-jewelry-store.themerex.net/home-6/
Regards.
The design shown on the screenshot is implemented as a one-page slider. Here is the correct link: http://frank-jewelry-store.themerex.net/one-page-slider/ Please note that this slider can be enabled on any page you need.
Regards.
is there an elementor version of this theme ?
Hello,
Thank you for choosing our theme!
This template is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with an intuitive drag and drop builder – no programming knowledge required. Unfortunately, this design is not available with Elementor Page Builder.
If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
I need My account page link to be at the place of logout and logout menu under (top panel). As there is no way to check orders and change password after login. http://productskart.com/
Hello,
We deeply apologize for the delay. We do not work on weekends.
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
good morning! I’d like to add infinite scrolls to my site with this beautiful theme. how can I do? I tried two plugins but they don’t work. thank you!
Hello,
You may contact our Customization Studio for a quote on adding the scrolls. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category to add more info.
Best Regards,hello every time i try to put a product featured image it take me to the upload file page and never get me back to the product
Hello,
Could you please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,ticket id made before that comment 21464
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,Hi, Please update the packaged Essential Grid plugin as it is now incompatible with WooCommerce and breaks the theme. https://www.themepunch.com/faq/wordpress-5-5-important-update-information/
Hello,
The new plugin version will be included in the next theme update or you can receive it whenever you need via tickets. Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ and provide your purchase code. This does not require support renewal. Thank you! Best Regards,screenshot error:
Hello,
Could you please submit the ticket at https://themerex.net/support/ (select ‘Presales Questions’ option) for further research on the issue. This does not require support renewal.
Best Regards,i bought the theme where i can find the dummy data there are a problem with dummy data i used the link in the previuos comment and its not working so what shall i do now ?
and i’m in a great hurry
Hello,
Please download the demo.zip folder from this link http://demofiles.themerex.net/frank-jewelry-store/demo.zip, unzip it and upload the unzipped demo folder to wp-content/themes/frank-jewelry-store directory on FTP so that the path to the files is wp-content/themes/frank-jewelry-store/demo/default….
With that done, please re-import the Dummy Data in your admin and it should go through with no issues.
If the issue still persists after that please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,demo is not install?
Hello,
Please note that Dummy data installation depends on server settings. Please contact your hosting provider to make sure that your PHP configuration limits are as follows:
max_execution_time 600
memory_limit 256M
post_max_size 32M
upload_max_filesize 32M
allow_url_fopen=OnThen re-import dummy data.
If you get “Error load data from file…”, the import is blocked on the server. Please download demo.zip using the following link: http://demofiles.themerex.net/frank-jewelry-store/demo.zip.
Unzip it and upload the extracted /demo folder into /wp-content/themes/theme_name folder. Then go to Appearance -> Install Demo Data and repeat the procedure.
If you still have issues, please provide your website details (Wordpress admin and FTP) in support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hi, I have questions Before Buying:
1. Does this theme Support RTL ? 2. As the Value of Gold and Silver Changes everyday, do you have a calculator where I can put the value of Gold or silver and It will change the price of the product according to Gram? Also there will be Making Charges etc.
Hello,
Thank you for your interest in our theme!
1. The theme is left-to-right by default. The RTL styles can be added into the theme with the help of our Customization studio. Please submit the ticket at https://themerex.net/support/ into ‘Get Customization’ category for a quote.2. The functionality like that is not included into the theme. You may try using any calculator plugin. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,Hello, I’m trying to use Header2 for all the pages and set it from the Customize option under theme options but all the other pages are using different headers instead of header2. Also, I have change the color under *color scheme editor for header menu items but it is only working until I’m under Customize, when going to homepage, the color disappears and go back to the default. How can I fix it?
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Sorry got it.
Hi very interesting theme, I’m considering the purchase. Colors are customizable?
Hello,
Thank you for your interest in our theme!
Sure, all colors are customizable. There is the color scheme editor in the theme http://frank-jewelry-store.themerex.net/doc/#customizer_settings. Besides, the colors can be edited in CSS files. Please contact our support team for help after the purchase.
Best Regards,Colors are not being overrriden. What to do?
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,How do I deactivate sticky sidebar? https://jarilynjewelrycarmel.com/love-clicks/
Also, how do you edit the title of All Posts?
Hello,
1. Please go to Pages – Home – scroll down to Theme Options – Widgets and disable the Sidebar Widget.
2. Set the language you prefer in Settings – General in your admin. Open the frank-jewelry-store.pot file in wp-content/themes/languages directory on FTP in Poedit software.
Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected in Settings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.
Upload these .po and .mo file to wp-content/themes/languages directory on FTP
Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
For further support questions, please extend your support and submit the support ticket at https://themerex.net/support/
Best Regards,Please double check my questions.
1. I want the sidebar but not sticky. https://jarilynjewelrycarmel.com/love-clicks/ 2. I did not mention language. How do I change the title of the Blog page? https://jarilynjewelrycarmel.com/blog/Hello,
There is no sticky sidebar on the default demo. This forum is for pre-sales questions. Please extend your support service and submit the ticket at https://themerex.net/support/ with your Wordpress admin login credentials to get qualified help from our support team. The ‘All Posts’ title should be edited in the language .pot file in order not to lose this change after the theme update. The .pot file is not just for the translation.
Best Regards,in my theme frank jewelry shop the wpml plugin just installed is not working, and wpbakery as well can you please tell me way. sstransfers.com
Hello,
Please contact our Support team for the new WPBakery version. Please submit your request at https://themerex.net/support/ (select ‘Presales Questions’ option). This does not require support renewal. Thank you!
Best Regards,
