138 comments found.
You have a very beautiful, very fast running theme and I am very happy. Thank you very much for your design. I want to ask a question. I’m using the cascading-portfolio homepage and I’m building a website for a psychologist. I wonder if it is possible for me to put a photo in the background on the left side (I’m not talking about the instant image at the opening)? or even if I put a bigger image as a logo, it still shows within the limits. I don’t know if I could explain my problem. What’s your advice. My client does not want to use another theme main page. thank you.
Hello!
All support questions here please: https://vlthemes.ticksy.com/
thank you. i wrote there.. i’m waiting the reply. thanks
Hello! please, how do i duplicate an item from “visual portfolio”? with Yoast duplicate post i can duplicate pages but doesn’t give me the chance on visual portfolio? can anyone help me?
Hello! You should add post type for portfolio in plugin settings.
Pre-purchase question: Does this theme support custom webfonts?
Hello! This theme support custom fonts.
Perfect! Just to clarify, I can use my own woff/woff2 fonts (not just typekit/google fonts), right?
You’re right. Woff/woff2/ttf/otf fonts.
Hi! I’ve purchase the theme and now I’m customizing it. There’s only a thing that I don’t understand, how can I customize the information in the footer? I’ve choose the footer template Footer [Widgetized]. Thanks.
Hello! Support question here please: http://vlthemes.ticksy.com/ (for future)
Check Templates tab in your dashboard. It’s Elementor template.
Thank you very much!
Hi! I finally decided to purchase this beautiful theme. Everything works perfectly apart from fullscreen mode. There is an icon that is responsible for turning on/of a fullscreen mode. Unfortunately, it doesn’t work (the same issue occurs in Chrome/Firefox/Edge).
Hi, it was not possible to make a Ticket ..
Anyway, here is my question 
We bought your template. With the aim of being able to embed Creative Showcase videos in the individual areas. However, this does not seem to be possible .. Or is there a possibility to embed a video as a showcase?
Hi, it is still not possible to log in into your Support System with Envato Login. The other option also doesn’t work – fail -> You need to choose a password.
Now it worked, but with Safari. With Firefox it wasn’t able to log in.
Hi there. I am going to sound like an idiot, but it’s asking me for a license on the dashboard, saying its not activated. I purchased the licse for this but cant find it anywhere. What am I doing wrong here? What am I missing?
Ignore, I found my purchase code.
Hello! Duplicate your question here please: http://vlthemes.ticksy.com/
Hi! Is there also an option available within the theme to display only a lightbox instead linking to a single portfolio page?
Hello! It’s possible: https://visualportfolio.co/documentation/portfolio-blocks/items-click-action/
Good day! Why are you ignoring me?
Yes, my support is over. BUT! I am not obliged to pay for correcting errors that appear NOT my fault. I am expecting a solution to this problem. Otherwise, I will say my opinion in the review. I will have to tell the truth about working with your product and about all the problems.
I would like to report an issue with the visual portfolio. The download button for additional messages does not work. I don’t know how to explain it … I’d better record a video. Here it is:
https://disk.yandex.ru/d/wliFQWG9TGrvng I want to say right away that the problem is not related to other plugins or site caching plugins. We checked this moment. You can help?URL: https://apexcom.net
I wrote in support of a visual portfolio, they told me that the problem is in your theme.
I cannot submit a support ticket because the purchase code has expired. However, I do not consider this case to be support. I just need EVERYTHING to work. You understand?
Good day! Why are you ignoring me?
Yes, my support is over. BUT! I am not obliged to pay for correcting errors that appear NOT my fault. I am expecting a solution to this problem. Otherwise, I will say my opinion in the review. I will have to tell the truth about working with your product and about all the problems.
I would like to report an issue with the visual portfolio. The download button for additional messages does not work. I don’t know how to explain it … I’d better record a video. Here it is:
https://disk.yandex.ru/d/wliFQWG9TGrvng I want to say right away that the problem is not related to other plugins or site caching plugins. We checked this moment. You can help? I wrote in support of a visual portfolio, they told me that the problem is in your theme.I cannot submit a support ticket because the purchase code has expired. However, I do not consider this case to be support. I just need EVERYTHING to work. You understand?
Hello! We cannot help you here. Only support forum.
How to create Normal menu on a header not hamburger
Hello! All support questions here: http://vlthemes.ticksy.com/
Can we use normal menu instead of hamburger ?
Hello! Sure, you can.
How to do that ?
All support questions here: http://vlthemes.ticksy.com/
@ibloom Can you explain how you did it and which plugin you used?
Hi, I have bought the theme already in April but the customer was ready only now to deliver the content for the website. I hope you can help me anyway.
I have moved the website yesterday to the production server and I am getting now all the time the message “Please activate Sixten Helper Plugin before your work with this theme.” The plugin is activated though – I have even tried to reinstall it.
Furthermore my list icons on the front page are not checkmarks anymore but just black dots and the counter at the bottom of the page is not working anymore.
Can you give me a hint, how to solve this?
Thanks.
I have also seen, that my theme version is outdated – but I don´t get any notification in the backend for an update. The license key is activated…
OK – Last update. I have installed the envato market plugin und updated the theme. Upper mentioned problems are now solved, too.
Good day! I would like to report an issue with the visual portfolio. The download button for additional messages does not work. I don’t know how to explain it … I’d better record a video. Here it is:
https://disk.yandex.ru/d/wliFQWG9TGrvngI want to say right away that the problem is not related to other plugins or site caching plugins. We checked this moment. You can help?
I understand that my support has ended, but I believe that the product should work stably. Therefore, I ask you to understand this problem.
Hi, does the theme supports also traditional menu? Does it supports video in his fullscreen slider home? Thank you in advance
couldn’t find any reference to a “Featured on the 40% Envato Market Sale” 2021 – what is this?
Hello, have you got a template for a “one product shop” / “one product landing page shop” page ? Thank you
Can i use the full slider of homepage 10 “fullpage slider’ at another page? When i’m clicking at the top bar at ‘services i want to have “metro portolio” for showing some work?
Hello, is it possible to answer my question or my mails? Compatibel with polylang?
Hello! Sorry for delay. Its not possible because its fullpage slider which use fixed position. But you can use our different layouts, or repeat this homepage via RevoSlider.
Our theme is fully translatable. You can use any plugin for translation. Locotranslate, polylang etc.
Ok thank you. No problem.
Hello, i’m having trouble installing the theme with the sixteen_helper plugin but I cannot access support…the plugin won’t install..
Hello!
Mail us here please: info@vlthemes.com
Hi, i’ve send three mails in the last 8 days and had no response back…
Nothing messages in our inbox from you. Why you cannot create ticket in our support? We don’t have other places for support.