28 comments found.
Hi, great theme but i have problem to change the header image in a single post. Please give me your advice!!!
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com and they will assist you asap.
Hi! I have sent a ticket please check
I have send ticket. Please support urgently. The theme has issues.
Hi, Replied. Thanks
IS there any job board plugin that can work with your theme, because I have tried couple of them but not working with your theme
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
Hi, I purchased NioBis theme just now. I want to import Home 8. but I can’t import it. It shows “Import failed”. Herewith I enclose the screenshot of this error. Already I raised ticket via https://themexriver.helpviser.com/ but still i didn’t get any response from your side.
My ticket #9084. Pls reply
Our support team will replay you in the morning and solve all your problems. Today our office off today. Thanks
Problem fixed. Thank you for your support
Your Welcome
I got this message (An error occurred while installing NioBis Addon: The plugin does not have a valid header..) How do we make sure this works?
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
I’m unable to contact the support team. I’ve forgot the password and unable to restore it. How can I get support?
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
He adquirido este Thema, ya lo tengo instalado en el WORDPRESS, el problema que tengo es al momento de crear un NUEVO MENU para trabajar con el mismo, una vez creado y seleccionadas las páginas no me salen seleccionadas como MENU PRICIPAL , PESE A SELECCIONARLO…. Me sigue saliendo el MENÚ de instación donde me sales todas las páginas que tiene la plantilla.
Hello I just purchased this theme and i am unable to install it. Please help me out
Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.
I contacted them but didn’t hear anything from their side.
there is no demo files included in the theme. Also it is asking for manual import but it doesn’t include any XML file, JSON/WIE file, and DAT file.
Pls check this link for open a ticket, first you have to login then you have to select the theme https://drive.google.com/file/d/1Xy90k6wp_Ueec9TI0fWJP1rqxjXAymNx/view?usp=drivesdk
Is it a theme or template? I want to buy this and all the demos are included in this or i have to chose only one while buying
Hi, This is a wordpress theme, yes you will get all demos. Thanks
Pre sale question:
which slider this theme has?
owl carousel.
Hello, I have installed all required plugins but demo importer does not work for any of demos. It says forbidden. Please assist
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you asap.
Hey I want to buy this theme https://wp.themexriver.com/niobis/home-5/home-5-onepage/ but i am facing issues regarding further inside pages can u help me to sort it out
Hi, yes you can buy but what type of issues are you facing?
hello, do you have a document page where the installation and other things of your theme are explained? usually other themes have description pages like this
Hi, Please check this link https://themexriver.com/documentation/niobis-doc/
I’m trying to get support from yor ticketing system but it refuses my purchase code. I copied and pasted it from my account area on Envato but it tells me it’s for another product. What cai I do? Thanks.
Don’t consider. I’ve just succeeded in sending my ticket!
Pls give your ticket link.
Dear Team, Please look into my queries and assist. It’s been more than a week I haven’t received any reply from you guys.
We replied you. Thanks
I’m Not Able to import demo, when i click to import demo its taking to much time
my licence code for this product is not working, i bougth this product NioBis – Corporate Consulting Template the plugin is not valid and please resolve it for me the project is urgent
You have bought HTML template not wordpress if you want support for html pls select html version from ticket category. Thanks
Help me switch the theme to WP or allow privilege to change to WP theme. I will pay the extra cost if disparity in price. Kindly help,the project is urgent
Pls buy wp version it has already discount.
Thanks, so I will push for a refund for the other theme?
Because is of no use for the project
Will I get a refund?
After purchasing wp version send html refund request. Thanks
Thanks, so I can push for a refund of the other theme?
Is of no use anymore
Yes you will get refund for html version.
Thanks so much
I will
I have made payment for another theme, the one you recommended. I would love to have my refund in my local account. Pls don’t send to my evanto account. I am begging you. I need my Cash paid to my bank account (Naira)
My project does not cover these themes. My account number and the Debit card use to pay can be credited. Perhaps I can send a private message for my account details. Please don’t pay to my evanto account. I need the cash
The item recommended that I purchased is not installing too. Kindly help with a demo video
Now open a ticket at http://themexriver.ticksy.com and they will assist you.
Hello, kindly help on how to get refund. No one is talking to me again. I have open some tickets,no response The theme newly purchased is not working too.
Critical error on my website after installing the addon. I need help ASAP
pls give ticket number
25710350
2624784
How can I push for refund
My refund is not attached too. I am tired of this people. Is there anyone that can bring sanity here?
I bought a template https://themexriver.com/wp/niobis/ and is not working. I have sent a message and yet to get a response
Did you open a ticket?
I don’t understand ticket, I sent a mssg the my email and i was sent a mssg that requires I log in and my login details doesn’t work.
The project is urgent and need a to be done ASAP. I don’t want to lose my job!
Hi, would you be so kind to contact our support team at http://themexriver.ticksy.com and they will assist you asap.
the above link is not working, they sked me to raise a ticket but the purchase is not working again. please i need help ASAP
Your support team is dormant and don’t know how the template this template. Your handling is bad and I am not happy in any way. I can edit my beadcrumbs for 2 weeks, I have sent lots of mssgs. Nobody is responding.
Congratulations…Nice work..GLWS 
