Hi,

Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much!

Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.

Hi,

You could turn the debug mode off for this.

Or you can replace the portfolio-style.php file with this new one and see if this helps.

Thanks! I appreciate it.

A couple things:

“Save Draft” is not saving anything from Goodlayers properly. Content block additions, changes to content blocks, nothing. Only publishing works as expected.

Also, the Social Share tab of the Portfolio Info block does not respond to changes in the default Goodlayers setting when set to “default.” The only way to change the settings is to “enable” and set each share possibility manually. Also, Google+ is still listed as an option through this route, when it’s rightfully been removed through the main Social Share menu.

Hi,

Sorry for the issue. We are still seeing how to fix this as well.

In the meantime, you can fix it by switching the menu mode to “Overlay Menu” instead : https://take.ms/qfeCm

Hi there, do you have any updates on that issue?

Hi,

Unfortunately, after taking a deep look, it can’t be fixed for the right slide menu. The only way to use with the one page menu is to choose ‘Overlay’ style. We will take a side note for this in the future update.

Hi,

I guess you can try to do it with revolution slider.

Example: https://www.sliderrevolution.com/examples/ .

====

If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.

However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )

Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.

Hope you understand this.

Best Regard!
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Hi,

Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much!

Best Regard!
Keep Update With Us On
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Hi,

Could you provide some screenshot of the error so we can see more ? Are there any alterative to the old function ?

Hi,

Here you go https://snipboard.io/FAYuVH.jpg

I’m not sure if is there any alternative.

Best regards,

Hi,

Could you replace the framework/function/utility.php file with this new one to fix this.

Regards,

Hi,

I’ve replied to you now, please check your ticket.

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Thanks for your fast reply, I will follow your instructions and will be back =)

I’m not sure if your client is using WP multisite or not. If he is, you also have to assign the user capability even if it’s an admin.

1. Install this plugin : https://wordpress.org/plugins/capability-manager-enhanced/

2. Make sure that you have done this setting : https://take.ms/ib5aK

Let me know if this helps or not.

now it worked!! thank you!

Great!

Hi,

You can try to use this custom style and add it in Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Mobile CSS ( screen below 767px ):

body.infinite-body-front .gdlr-core-container {
    padding-left: 30px !important;
    padding-right: 30px !important;
}

Then check it again.

=========

If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.

However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )

Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.

Hope you understand this.

Best Regard!
Keep Update With Us On
FaceBook – Twitter – Get Support

Hi,

Sorry for the inconvenience.

For the support package more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )

Best Regard!
Keep Update With Us On
FaceBook – Twitter – Get Support

Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )

Thank you very much!

Do I need to save all the pages to custom templates, then export as “custom page builder template” and import to the new site ?

Hi,

We’re recommend to use duplicator plugin to move your website.

For the custom template, you can try to export it from: Goodlayers > Miscellaneous > Import / Export, then import it back to your destination site.

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Hi,

Unfortunately, we don’t provide support for third-party plugins not include in our theme from scratch, my apologies for the inconvenience.

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Hi,

For that one, please translate it from goodlayers core plugin.

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Hi,

You can set up the revolution slider like my screenshot and check it again: https://photos.app.goo.gl/jL1acRkhZ87yapU19 .

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Hi,

1. Can you try to change the light box to LightGallery? https://take.ms/QJuR8

2. Please also try to clear cache.

The demo has been fixed now

It’s working perfectly now, thanks a lot

Hi,

Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here

Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )

Thank you very much!

Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.

Best Regard!
Keep Update With Us On
FaceBook – Twitter – Get Support

Hi,

1. Can you try to disable all other plugins first and see if it’s fixed or not.

2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/

3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.

After you updated the theme and still have issues, please make sure to follow this.

1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.

2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.

3. Go to theme options and click on ‘Save Changes’ button.

Let me know if this helps or not.

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thanks for quick response. my theme is the latest version. i’ve figured out, that your goodlayers core plugin wasnt updated. my solution was to delete goodlayers core plugin and reinstall. thank you!

Hi,

Glad it’s working fine for you now. Have a great weekend!

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First of all, Thanks for your interest

It’s already included in Infinite theme. You don’t need to purchase more