966 comments found.
Hi, I’m having an issue with the blog carousel on the infinite theme, the title and content is hanging over edge of the screen and word-wrap isn’t working. Do you know how I can fix this?
I use the Infinite theme for a few different clients now, I must have about 15 licences for that theme alone and I’ve never seen this issue before.
Hi,
My apologies for the inconvenience.
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much! 
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Does anyone know how to stop the video widget from showing a black screen on mobile? It’s fine once you press play but otherwise it’s black unlike desktop that shows the video.
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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hello since i bought the theme years ago i never used it but now that i need it i cant import the demo, i changed the php version from 7 to 8 and tried all parametres to match the requierement but the goodlayer import page is buggy and i see only lines and texts and no user interface like the video on youtube and i cant clique on import demo, is there a way to help please ?
Hi,
Please send an email to: support.loc@goodlayers.com and we will take a look on it together.
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thanks a lot problem solved ! you guys rocks
Hi,
Glad your website working again now.
I would appreciate it if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your ThemeForest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
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Hi Does Infinite work with Divi Page Builder?
Hi,
First of all, Thanks for your interest
Nope, we use our own page builder.
Yes. But is it possible to also use another page builder? I need the Divi page builder for one specific function. Thanks for your answer
Hi,
Yes, you can use it in the same time with our theme but we can’t guarantee it will be working properly.
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Hi,
I was wondering if in the last updates of the Infinite theme and Goodlayers plugin you changed the logo of Twitter to the new one (X) in the social top bar, sharing bar for posts and products…
I checked the changelogs and I didn’t find it.
Regards.
Hi,
We will update it in the next update. Thank you for your suggestion.
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Is there a way to have two column layout on mobile view?
It’s possible but that will need custom css.
can you share the custom css?
Hi,
Could you provide website address so I can try to take a look at it? We can provide some minor custom css but if you require more than that then it will beyond our support scope, please note about it.
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The website is https://eicyprus.com/ , on the Values section there is a 4 column layout, on mobile can we keep it 2 columns instead of 1 ?
Hi,
You can try to add this custom CSS in: Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Mobile CSS ( screen below 767px )
.gdlr-core-page-builder-body .gdlr-core-pbf-wrapper:nth-child(5) .gdlr-core-pbf-column:nth-child(2),
.gdlr-core-page-builder-body .gdlr-core-pbf-wrapper:nth-child(5) .gdlr-core-pbf-column:nth-child(3),
.gdlr-core-page-builder-body .gdlr-core-pbf-wrapper:nth-child(5) .gdlr-core-pbf-column:nth-child(4),
.gdlr-core-page-builder-body .gdlr-core-pbf-wrapper:nth-child(5) .gdlr-core-pbf-column:nth-child(5){
width: 50%;
}
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thank you, it works
Hi,
Glad it’s working fine for you.
I would appreciate it if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your ThemeForest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
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Hi. Is the Infinite theme compliant with the Web Content Accessibility Guidelines (WCAG)
Hi,
We don’t have it fully compatible with that.
Hi, Are there any plans down the road to make the theme accessibility-ready?
Sorry, currently, we don’t have plan for this yet.
We updated from Infinite 3.0 to 4.0 but Sync Elements is not showing up as an option in the wrapper/element settings or in the library of saved templates as shown in other screenshots. Our interface still looks like 3.0. Is there a way to activate this feature?
Hi,
Please make sure to update our plugins to the latest version and check it again.
Please make sure you register your website with the purchase code: https://imgur.com/0cXdxsU .
Please make sure you have updated all plugins include, screenshot: https://imgur.com/a/sk9T15b .
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Hi, In Slider Revolution the background images just vanished of my clients website. Do you know what could have caused that? I see there is an update from Slider Revolution 6.4.6 to 6.6.14. When will there be a theme update or is there another way to receive the latest Slider Revolution? Thanks, Janneke
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not?
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Hi, Thank you for the reply! Everything was updated. Deactivating all the plugins made clear Polylang was the plugin that created the error. After reactivating the plugin and saving the Theme options, Slider Revolutions suddenly showed the background images on mobile again. Thanks.
Ok, we can help looking at that but before moving forward, please verify the purchase with us first.
Please send us the message via the form in our profile page along with the purchase code from your client ( http://support.goodlayers.com/purchasecode.png )
My client has Infinite version 1.5.5. with WP 6.2.2. Is there anything special procedure or good2know to update to the latest?
Hi,
Infinite 1.5.5 is really old and it’s no longe compatible with recent WP version. I suggest to update the theme before updating WP core.
Hi, it already update by someone else and the page is working for now. Is there anything i need to be aware during the procedure?
Hi,
There isn’t anything else to aware if it’s working fine now. Please make sure to backup your website before do anything. (update/customize/etc …)
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Hi, we are redoing the site with another Infinite version (old site is with a different version). I have tried to import the demo-material, and managed to import all but images. We do plan to change the images to our own, but with “ghost-images” it is very difficult, since we cannot see what is the image size etc. I did increase the limits according to instructions but that did not make a difference. The image import process takes just a moment and import gives info ”’Furniture’ demo successfully imported”. Is there another way to import the demo-images for demo purposes?
- Anne
Hi,
Unfortunately, seems it’s the server conflict cause the images can’t import properly.
Could you check the live demo and set the image depending on it?
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Kind regards.
Hi,
Could you check the item padding in: GoodLayers > General > Layout and see if there value still available or not?
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Yes, container padding is set to 20 px.
Ok, now I changed Item Left/Right Spaces to 20px and it looks ok. But I wonder why it was reset after theme update?
Hi,
So sorry for the inconvenience. We’re not sure why because it’s random so we can’t reproduce the issue to check it, please click the save options in the theme option after update the theme and check the website later.
Have a nice day!
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Hello, this is the worst theme I tried to install ! There is no plugins into the archive theme, no goodlayers-core or other plugins needed for the theme. I deactivated all my plugins, nothing change, impossible to use without the plugins. I tried to use the envato plugins to install, nothing change, not possible to install the goodlayers-core plugins because there are no plugins into the archive !! How to use this theme if I can’t install the nedded plugins ?
Hi,
First of all, so sorry for the inconvenience.
To install the requirement plugins, please make sure to register your website first: https://docs.goodlayers.com/register-purchase-code/ and check it again.
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Hello,
I had registered my serial number and my site, but despite this it was impossible to download the plugins, only the Envato Markert plugin was available…
My site not being in production, I did a “Reset” of wordpress, and I finally managed to download the plugins.
I’m sorry for my previous comment, I was upset not to be able to use a theme I bought, but I understand that you protect your theme by not adding the plugins in the archive, even if I find it annoying.
Best regards.
Hi,
Glad it’s working fine for you now and have a nice day!
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the WPML automatically adds the language bar in top bar in the infinite theme; how can this be disabled/control where the language bar appear?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hi,
I checked and seemed it’s working fine for me, could you specific the issue on your side so we can check it again?
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Hi,
It’s working fine on my device: https://1drv.ms/v/s!ArWBbugpWOPIg7Ng3lITjERCLOVkWw?e=nRLKvn .
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Please try the Arabic version.
Hi,
I’ve assigned your issue to the developer, and they will get back to you soon, sorry for the inconvenience.
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Thank you, appreciate it.
Hi,
Could you update the css/mmenu.css file and css/style-core.css file with this new one, clear the browser cache once and see if this helps.
https://drive.google.com/file/d/1enKy4ZcwqO16hG60WxVa7u79tI7AlvzM/view?usp=sharingThanks a lot, it’s working well. Appreciate your efforts and support.
Hi,
Glad your website working again now.
I would appreciate it if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your ThemeForest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
Best Regard!
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I consider infinite one of the best themes. I just leave as a suggestion greater possibilities for configuring the width of the sidebar – currently we have the option of 25%, 33%, etc. Other themes have an infinite range of wide possibilities. Another point is spacing. The spacing of for example 20 for the desktop, in the case of the smartphone, is very spaced. Improving these two aspects in new updates, out of all the themes I’ve used, this one is the best.
Hi,
Thank you so much for your suggestion. Have a great day!
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Hello! in our portfolio the lightbox does not work when you click on a gallery image and neither does the pagination inside the portfolio. We see that it is updated to the latest versions. There must be a problem. Thanks for your help!
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not?
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Hello! We have tried everything you said and it is still the same, it is not normal that the gallery of a portfolio does not work when everything is updated. We have done all the steps, there must be something wrong. Example: https://www.sur89.com/portfolio/ronda-de-la-alberca/
Thanks and I’m waiting for your answer!
Hi,
Sorry for the inconvenience.
Please send an email to: support.loc@goodlayers.com with your purchase code and your issue again and we will take a look together.
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Hi Great theme and the site is working excellently, however getting this error when woocommerce is enabled recently – turning woocommerce off removes it -
Service Unavailable PHP did not respond properly to the request. As a result, Apache considers the PHP-FPM service to be unavailable.
Detailed information about this error is available in the app’s Apache error log at:
/srv/users/SYSUSER/log/APPNAME/APPNAME_apache.error.log The root cause of this error is often slow PHP code. You should disable any plugins the app is using and check the app’s PHP error log and PHP slow request log located at:
/srv/users/SYSUSER/log/APPNAME/APPNAME_phpX.Y.error.log /srv/users/SYSUSER/log/APPNAME/APPNAME_phpX.Y.slow.log
(I’m running on serverpilot through linode.)
Thanks in advance.
Hi,
Is the PHP version 7.4 or 8.0.x?
1. Can you try to disable all other plugins first and see if it’s fixed or not?
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Php 8.0 Disabled all plugins except woocommerce and goodlayers core – and its still giving the error when they are both on.
did points 1-3 but not fixed.
Any help appreciated as I really need woocommerce on the site.
Hi,
The PHP 8.0 working fine with our theme so I’m not sure what’s wrong.
Please send an email to: support.loc@goodlayers.com with your purchase/your issue/wp-login credentials and website address so we can take a look at it.
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Hi I have a site with coporlio theme. I have more than 1000 portfolio items. I have seen that they are coded via functions.php Now I would like to switch the site to infinite theme. I would like to know if it possible to transfert all portfolio items in this new theme. Thanks
Hi,
Maybe copying the old code for the portfolio items and adding it to the Infinite theme will help you transfer all portfolio items. I’m not sure about it, it’s just my theory.
Thank you for your interest by the way.
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Dear Infinite, I am using your theme for 7 years now in my portfolio and for other clients. It´s an amazing theme. I always recommend it.
I know that my support is finished but suddenly today I entered my site and logo disappeared and the infinite one is appearing, footer is white, header conversion button dissapeared and search bar appeared… lots of things changed without even getting into de panel, updating anything or so. So I would like you please to help me as it´s something happening on your theme. Looking forward to hearing from you.
Thanks a lot. Regards
https://www.juancortazar.es/Hi,
Hmm, it’s quite hard to understanding what’s going on. If I can give you some advice, please restore your website with the backup, it’s everything I can do with your information.
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