391 comments found.
Hi, I have the same question than Muzedon :
When WPBakery will be updated?
The Plugin “WPBakery Page Builder” needs an upgrade
Yes soon, as we making some changes…..
Will you include elementor at some stage ?
Yes we’re planning for it. We have many other themes with elementor and latest trends. Hope it might fit for your business. Thanks
When WPBakery will be updated?
The Plugin “WPBakery Page Builder” needs an upgrade (7.3 -> 7.7.2).
Update includes security-related fixes. Vulnerability Severity: 6.4/10.0 (Medium)
Please send me your email address to my email id info@zozothemes.com
Unable to update Zozothemes Core.
The website has a lot of errors when updating the main plugin. I sent you an email requesting help. I hope you can help me fix it. Best
Problem resolved. Thanks.
Thank you for you excellent support! Really 5 starts team!
Hi,
Positive reviews from awesome customers like you help others just like you to feel confident about choosing our product. Could you take 60 seconds to go to https://themeforest.net/downloads and share your happy experience?
A few sentences and 5 stars rating are all it takes!
We will be forever grateful. Thank you in advance for helping us out!
Hello,
How can Tik Tok be added to the theme options’ social icons?
Or if adding manually could you send the instructions? I need to add it to the header.
Thank you
Hi please use latest version of the theme. Tik tok icon already added in the latest version. Thanks
I updated the theme but still do not see it.
No sure why I have 2 Themes “Mist” plus the Child theme which is active.
Child theme V 1.01.
Mist: 1.4.9
Mist: 1.2.3
How do I know if the Child theme is linked to the latest theme version?
I am afraid of deleting anything, your theme made some minor paid changes to the site header and I dont want to mess it up.
Thanks
Yes I understand but we used tik tok on latest version. Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thanks
Can I email you the info?
Your system does not allow me to create a ticket.
Don’t update child theme just update parent theme and chck it out else post ticket in our support center. I think your support is expired. So please can you renew and post ticket in our support center.
Should I delete the duplicate? Mist: 1.2.3
Yes before update the version please can you take backup of complete website. Thanks
support renewed and ticket placed.
Does support work over the weekend?
Limited weekend support but sure you can get resolution asap. Thanks
after update 1.4.7 child theme not find the mist theme
oops what happened? As we have updated the plugins only….
The latest update to Mist broke the background color of Timeline boxes. I tried to change other values and the components reacts properly, only this one went wrong, and became a slightly transparent black. Can you check if it’s on your side or notify the vendor of the issue?
Ok sure. Thanks for the notifications.
When will you be updating WPbakery Page builder to latest version?
very soon….
when will next update come out?
Sorry will do within next week, do you need any plugin update?
Yes. Ultimate Addons for WPBakery Page Builder + WPBakery Page Builder
Updated theme and plugins too…
Hi zozothemes, I no longer have 6 months of support.
I’m hoping you have a tip solution for an issue I am having with the theme > Unable to uninstall Plugins and Themes. I updated to the latest version of WP + Mist theme, but I am no longer able to delete or install plugins and other themes. I tested using twenty-twenty theme and it worked fine. Please let me know if you have any advice. best,
Please check your php version and upgrade to the latest. Hope it will fix else please post the ticket in our support center with your website login details on zozothemes.ticksy.com. Thank you
Demo not working i want to see before to buy
What is the latest version number? It is not stated on the overview page.
Version 1.4.4 – 2022/06/21. Thanks
Hi there,
Pls what class do I target if I was to apply css to the mobile logo (i.e., logo on mobile devices).
I do not have active support and presently can’t pay support fee for just this issue. That’s why I brought it here.
Hope to hear from you soonest.
Thanks and Regards.
Is this issue? or additional request?
Its a request, which I have to make cos I seem to be finding it difficult to locate the appropriate class to target.
Suggestion: Kindly make your code more developer friendly, especially for newbies and not to experienced.
Please submit ticket here https://zozothemes.ticksy.com/ with admin login details will provide the CSS class….
I can’t seem to log in to your site with my envato/themeforest details. Check it out pls or you can give me an email address as an alternative.
Our email id is info@zozothemes.com
I have just sent an email with the subject ‘Enquiry: Mobile Logo – Mist Theme’. I await your response. Thank you.
Replied, pls send admin logins and screenshot of the issue…
I buyed this item in 2016, and never used it. But how to increase performance? Because I’ve tested it on gtmetrix and google page insights and its very bad report about performance in both. how to fix it?
Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thank you 
I just want to report an error quickly after the update. There is an error in the overview of customers:
"message": "Invalid part 1 unlimited in definition 1 unlimited (View: /var/www/htdocs/resources/views/admin/customers/_list.blade.php)",
"exception": "Facade\\Ignition\\Exceptions\\ViewException",
"file": "/var/www/htdocs/vendor/nesbot/carbon/src/Carbon/CarbonInterval.php",
"line": 831,
"trace": [
Please submit ticket with admin login details will check it quickly…
Presales Question: Why is this template so slow? It fails nearly every website speed and optimization test website I used. It’s a beautiful theme but the performance is terrible. Why didn’t you make any speed improvements in this last update?
Sure will improve in future…
Hello, I am looking at all the demos on my android and the text and people animations in the revolutiin sliders are super small. Can you fix it? I would like to purchase when I can see the animations right sized.
Hi yesh please buy and let me know. We will update you.Thanks 
Hello, after update i take an error after login to wp-admin:
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 126976 bytes) in /homepages/7/d377934527/htdocs/kunstrasen/wp-includes/functions.php on line 4979
i tried to set php 7.2 / 7.3 / 7.4 but it still not working. do you have an short fix? thank you very much!!
Hi Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thanks
I have problems with the last update of WP and zozothemes.core, it creates a conflict between the plugin and wordpress and I can’t activate the plugin
Please can you post the ticket in our support center with your website login details to check it out https://zozothemes.ticksy.com/. Thanks
Hi, i have purchased this theme for a client, the backend editor for WP page builder is not working. My support is expired. how do i raise a request??
Please submit ticket with license code, if else please buy new license
I am not able to submit ticket, its saying support expired in the support portal!! Let me know how can i get the issue resolved?!! I can mail you the license code and other details if needed
Please submit ticket in General questions with license code, we will cehck it out… also we can reply from there…
Where do i do that? Can you share the link?
I tried creating a ticket in the above link itself, however i am not able to. Its saying support expired!!
And yes we’d purchased it for a client. Unfortunately the email’s domain associated with the account has expired!! So we only have the license code
ok fine, but please we will support one domain only for one license. If you going for support another domain means please buy new license… else go with same domain.
Thanks,
zozothemes
its only on one domain! I told the themeforest account’s email domain has expired so i cant retrieve the account!!
Please contact Envato support for this issue. Thanks
Hi,
after Update Wordpress 5.7.1 the Backend- & Fronted Editor of WPBakery Page Builder doesn’t work.
Mist-Theme and all Plugins are Up to Date.
Have u any idea or is a Update on the way?
Hi we tests with latest version and it’s working fine. Still having issues please can you post the ticket in our support center with your website login https://zozothemes.ticksy.com/. Thank you