21 comments found.
Hello,
Is the theme compatible with PHP version 8.1? Best regards,
Emmanuel
Hello,
The theme is officially compatible with version 8.0. If you have issues with the version 8.1. you can downgrade to 8.0. version.
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Hi,
Purchased for an urgent project but I’m experiencing issues with the demo pages. Some of the image related widgets do not work. I’ve created a support ticket (#290488). Could you please help?
Thanks.
Hello,
Thank you for choosing our theme.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import which is a lighter demo import method.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Hello again, about half a year ago you assured me that the template would be updated, but it’s been 6 months now and there hasn’t been any update, and it hasn’t been updated for over a year now. I understand that it will no longer be updated and I should rule out the purchase, right? Thanks.
Hi,
The theme is supported and we will continue to update it, however, we don’t have an exact update schedule. The theme is still compatible with the latest version of WordPress.
Bundled plugins (like Slider Revolution) do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with the latest version.
If you have any additional questions, please let us know.
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But why have you not updated it for over a year?
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Yes, that was already clear to me in your previous message, the question is why it takes so long to update it…
Hi,
The themes are usually updated to add compatibilities, and the current version is still compatible with the latest version of WordPress.
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Ok, I understand. Thanks.
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Hello, could you please tell me why the theme is not updated? Is there any problem? I have seen several comments about it. Could you tell me if it will be updated soon? Thank you so much.
Hello,
There were updates to the theme. You can check changelog here. The theme is supported and it will be continued to be updated, however, at the moment we don’t have an ETA when the next update will come out.
Current version of the theme is compatible with the latest version of WordPress and PHP 8.0.
Feel free to reach us if you have any additional questions.
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Ok, so I can rest assured that everything will work correctly and that I will receive theme updates soon?
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA for when the new update will come out but we hope it will be released soon
However, if you have any issues or question, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hi, I’d like to purchase this theme which is great looking. Unfortunately the last update occurred in september 2021… When is the next update expected ?
Hello,
Thank you for taking interest!
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
Anyhow, by purchasing the Regular License you will be able to use our theme for an unlimited period of time, you’ll be able to update your theme every time we release a new theme version, and you’ll also have the option to get all the latest versions of the plugins that come bundled with our theme.
Do let us know if you have any additional questions.
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Hi folks,
I’m a little concerned as I’ve had this theme since Jan 2022 and there have been zero theme updates. On my professional account I receive theme updates all the time but with this Drew theme no updates and not even a changelog?
Will there be an update anytime soon as the Elementor Database Updater causes critical errors?
Judging by the other comments, it’s not just me that would like an update and I’m guessing this will also affect your future sales.
If these issues are not going to be fixed soon then I’d like to kindly ask for a refund please as I’ve purposely not finished working on the site due to the ongoing Elementor bug and I feel a little let down.
Hi there,
Thanks for writing in! There will for sure be an update released. Our team is working hard on updating all our themes and you will be notified once it is out.
When it comes to Elementor Updater, this is a known issue with Elementor itself. You could contact them for further information on it, however, we have found the following as a proposed solution. You can navigate to Elementor -> Tools -> Versions -> and do a rollback to a previous version (maybe try with 3.2.4 version). This should allow the Elementor Data updater to go through quickly then you will be able to update to the later version.
We hope this helped!
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Thank you for the reply. Although this is a known issue with Elementor, every Elementor theme I have has managed to now fix this and it is only this one theme I am having this issue with.
I’ve seen you guys have authorised my refund today. Thank you very much and good luck on the future development and sales of this theme.
Hi there,
Thank you for your time and feedback.
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Hi, I would like to buy it, but now wordpress is at version 6.0. Is there a theme update for this theme version? Thanks Elena
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon. You can always contact our support at Help Center in case you are having any issues with our theme.
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Will you still be supporting this theme even though there hasn’t been an update for a while? TIA
Hi there,
Thanks for taking an interest!
Yes, we will be supporting Drew theme among our other themes. We can’t tell exactly when new theme update is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one.
Changes that are included in each update can be followed in the changelog on the Drew Theme Forest page.
Do let us know if you have some more questions for us.
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Hi we are considering the purchase of a theme. Since several things are not only found in your presentation, if after the purchase, in a reasonable time of a few days, we encounter some critical issues and we would no longer want to use your Template, do you expect a refund as different authors do? Thank you
Hi there,
Thanks for writing in! Please for more information on refund policy you can check this link.
We hope this helped and if you have any additional questions you are more than welcome to send us a mail and our team will answer all your questions.
Thank you.
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This is a presale question:
will there be an update to the newest WordPress version?
Hi there,
Thank you for taking interest in our theme!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
Since WP 5.8 introduced block based widgets feature, we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Do let us know if you have any additional questions.
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Pre-Sales Question: Happy New Year folks. Could you please tell me if the pages are built with Elementor or if the site is just Elementor compatible.
Thanks in advance
Hi there,
Happy New Year to you as well, and thank you for taking an interest in our theme! 
All pages on the live demo are built using Elementor page builder and the native import method comes with Elementor, so when you run import tool you will get Elementor content.
If you have additional questions, let us know!
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Widget called Drew social Icons group not working, icons not showing even if specify their size and fill all fields!!! Please fix this.
Hi there,
Please submit a request on our helpcenter and one of our agents will take a look. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Can a buyer modify an order means Extra topping of cheese, Extra topping of Chicken in Pizza & these will have extra charges displayed real time & in Cart?
Can I receive the order notification at WhatsApp?
Hi there,
There is no option to order food with our theme, it is designed mainly for blogging and displaying recipes. You can create WooCommerce products and sell them on your site, but you should take a look at WooCommerce documentation to see if you can achieve these things: https://docs.woocommerce.com/
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Congratulations! Nice Work, GLWS 
Hi there,
Thanks a lot we are glad you like it!
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looks EXCELENT!
Hi there,
Thanks a lot! We are glad you like it!
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Congratulation, best of luck 
Hi there,
Thank you very much!
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Congratulation! best of luck with sales
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Beautiful looking theme and demos!
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Congratulation! best of luck with sales 
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I wish you good luck for sales and a nice day 
have a great day!
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