212 comments found.
I want to only include videos and not movies or tv shows how do I do this
Hi vonny123,
There are three different custom types of movies, Tv shows and videos. So you can add only videos. If you have more query then kindly drop a mail on Gentechtree@gmail.com
Thanks
Guys,
Your Theme works with woocommerce subscricptions or membership?
I’m in Brazil, I need to use plans with the payment plugins we have here + integration with ERP.
Thanks
Hi rafaelsartoribr, Sorry, For now this theme is not compitable with Woocommerece. Thanks.
Hi , How can i swap video player , for EX wordpress default Player To Video-js , i buy this Theme and i try to change the player but i can’t understand how ??
Hi Farstube,
Switch video player feature is not available in theme right now.
Thanks.
single video not show Video short description and Parse error Pricing Table page
Hi wbwanits1, Our support team has resolved the issue. Please see the mail. Thanks.
Hi.
1.I got a problem in the “Theme Options” Menu. In the “MOVIE” section I can’t change the Movie Page Style….
2. How Can I change the movies in the section “More Like This” Down every single video?
Please guide me!
Hi alessiomariastudio,
Please send wp-admin access to our mail. Our support team will look after this. Our mail address is Gentechtree@gmail.com.
Thanks.
Can I add videos hosted by JETPACK?
Hi, jemairf,
This feature is not available right now.
Thanks.
How is the result on google speed? it is optimized? I am thinking to buy it but I need to know this before
HI desancheztorres,
The normally speed is depending on lots of factors. We are working on it. For now the average speed in desktop is 34% to 40%. You can increase it by using some cache plugins.
Thanks.
please can i use another payment plugin for it in replace of paid-member-subscriptions because it does not support my currency
Hi mrrightgmcfr,
You can use another plugin but you have to do customization. We have added a paid-member-subscriptions only.
Thanks.
please am finding it difficult customizing it with another payment member subscription plugin as it has inbuilt plugin of paid-member-subscriptions and doesnt support my currency nigeria (naira ) please i need assistant or guide on how to go about it using another plugin apart from paid-member-subscriptions which was built with it please
you ask me to send a mail which i did is upto 2days now no response or even solution to my problem is very very on fair and now my client is asking me for a refund since i cant deliver his job and am now regretting why i purchased streamlab theme at the first place
Hi mrrightgmcfr, We have accepted your request. Please check. Thanks.
I don’t like it and ı want refund but they not give my money back
Hi Zarbaras,
We can not proceed your refund as it is against the refund policy of Envato . Please see the link : https://themeforest.net/page/customer_refund_policyHope you understand.
Thanks.
hi do you support wpml? do you have language files?
HI totogui,
We have add a .pot file. Not included any language file. Please tell us which language file you want.
Thanks.
french
Hi totogui,
We will add some language files in future.
Thanks
Hi Gentechtree
may i know more detail on this themes? like support woocommerce and login function as well? can give me a call?
Hi kenkoh92,
This theme is not compatible with Woocommerce. We are using a third-party plugin for login. https://wordpress.org/plugins/paid-member-subscriptions/Thanks.
Hello, do you offer service of customization?
Hi Veasna2020,
We are really sorry about that. Recently we do not offer any customization services.
Thanks.
Hello I am interested in purchasing this theme but would like to know it’s compatibility with the Buddypress plugin? I plan on utilizing the plug-in to the fullest extent but don’t want to be limited by theme. Thanks
Hi marveljlp,
This theme is not compatible with BuddyPress.
Thanks.
When is a pay per video option coming? So within the memberships one can still monetize on exclusive video? Say $5 to watch a video?
Hi shingigerald,
This feature is not our road map.
Thanks.
Hello ky here,
One month passed from the purchase and overall excellent support for after sales. Though I’d like to suggest more features for the upcoming update:
1. Autoplay feature (look at flixtor.video autoplay feature) https://i.ibb.co/GRpcpMX/image.png
2. Login icon on mobile version of navigation bar
3. Implementing lazyload on homepage, so entire homepage won’t be rendered at once when visiting it for the first time.
Also is it possible to remove the footer section (not the widget, but the “copyright xxxx all rights reserved”) because I’m planning to release the project on appstore using webview so having those copyright footer is making it noticeable for certain users that the app itself is not native.
and uh another question, how do I change this wording into another words? it’s stating “no tv shows matching …” then how to change it like “no serial available based on …”
somehow I have problem to fill these https://i.ibb.co/tq7v3N6/image.png
what kind of link do I need to fill in?
Hi sastraky,
please send a mail so our support team will closer look at and send you the files.
Thanks.
Can we have option to upload video directly from device without using Youtube?
HI Veasna2020,
You can upload videos in three ways.
1. Direct link 2. Embedded Content 3. Self Hosted.
Thanks.
Could I see how video self hosted look like? because in your Youtube embedded video, it cannot be zoomed out. And also, your video height is short but the width is so large.
Hi Veasna2020,
Here is the link to self hosted video:
http://streamlab.gentechtree.com/video/sefozie-world/ http://streamlab.gentechtree.com/red-demo/video/sefozie-world/Thanks.
Hello, does it have a light skin ?
Hi Veasna2020, We will release it in next update but we can not commit on timeline. Thanks.
if the video is embedded from Youtube, why do people need to come to visit our site? They will go to watch those video in Youtube.
HI Veasna2020,
You can upload videos in three ways.
1. Direct link 2. Embedded Content 3. Self Hosted.
Thanks.
Hi,
is it possible to embed videos from providers such as Dacast? My understanding is that they have embed code options via JS/Javascript (preferred) and iframe.
Hi SimplyJustified,
For now, this theme doesn’t support Dacast.
Thanks.
Hello,
from the description I see that is possible to create memberships and sell memberships of different type. Is there a limit of a specific number of membership I can create?
And is possible to sell single video or groups of videos without using a membership?
Is possible to change the logo and customize colors? for example change the red, background, etc..?
thanks!
Matt
Hi Mattexp,
Thank you for showing interest to purchase. Unfortunately the feature you wanted is not available in theme right now.
It is possible to change the logo. For customize color you need to make some changes in CSS code.
Thanks.
Is there support for subtitles, closed captions and different audio languages?
Hi Dneail,
Well this features are not available.
Thanks.