198 comments found.
After updating the theme I try to update the included plugins like WPBakery Page Builder. These should be included and could always be updated via Appearance – Install Plugins. Now it says: “Automatically updates for the plugin are available to the clients with a valid support period – you can renew it here. To update manually, visit our customer center to download the latest version.”
Manually updating is not an option, because as a webmaster I manage the updates for my clients and I don’t have access to their customer center accounts.
Why did you block these updates via WordPress?
You must have a valid support package to update theme and all required plugins via your WP dashboard + get support. If you don’t, then you can download the latest theme version in your account here on TF and update it manually.
We don’t need support, only the “future updates” that are included and were always available via WordPress. You chose to block it to make extra money. That’s a change of conditions.
Ans I already explained, that manually updating is not an option, because then my clients have to do that themselves, while they hire me for updates, so they don’t have to worry about it.
We’ve already explained you the terms.
You explained them but don’t answer why you changed them and blocked the updates.
We never changed the terms, they always were the same.
Previously it was always possible to update the included plugins via Appearance – Install plugins after updating the theme (using the Envato Market plugin). Now you require the clients to get a support subscription to perform these updates. So that has changed. If this was unintentional, please fix it. If it was intentional, please explain!
It’s not our plugin “Envato Market plugin”. We never changed the terms, they always were the same. We’ve already explained.
The Envato Market plugin is an official Envato plugin (as you might have guessed from the name) and can be found here: https://www.envato.com/lp/market-plugin/
It’s used to update the themes and plugins that are sold via Envato (like you are doing). It needs an active license where updates are included.
This always worked until you changed the update process by cutting out the possibility to update the included plugins.
Saying you have explained, while you didn’t, doesn’t make you right.
If you have some questions or concerns, please contact Themeforest support team directly.
Don’t blame others! You changed your update mechanism, not Themeforest or Envato!
Here is our final response to your comments “We never changed the terms, they always were the same.” If you purchased our theme, feel free to contact us directly https://themeforest.net/item/creative-portfolio-wordpress-theme-soho-pro/20151221/support And if you think that we do not follow Themeforest terms, feel free to contact Themeforest support team. Have a great day!
Can you please update the changelog when you publish an update of the theme? Latest version is 2.1.6, while the changelog stops at 2.1.4 on https://help.gt3themes.com/soho-pro-photography-portfolio-wordpress-theme/?section=changelog-sohopro
Hi! Please clear your browser cache and check it.
This was not a caching issue on my side. You just added the info for 2.1.6 and should say that you did instead of blaming the browser cache. The info for 2.1.5 is still missing.
It was intermediate update without global changes. All the changes are included in the version 2.1.6
Is this the most recent update – 2.1.3 ? I have encountered several bugs namely vids not playing & header tabs not being able to be clicked OR when clicked, a black overlay screen pops up. My developer has been assisting me on this but I’d like an answer back before I purchase another support/license.
Hello! The latest version is 2.1.4
Does the theme support WP Bakery or not? I am getting upgrade notices for Bakery now and thought it was included in the lic.
Yes, it does. It will be updated with the next theme update. At the end of this week.
Ok, will wait for this.
ok, thanks
The update has been issued.
Ok, thanks. Will update.
It shows an update BUT there is NO UPDATE button. WP Bakery is still failing to update…SMH “the issue is for theme it’s showing that the update is available but no update is showing.”
You have to update the theme first. Please submit a support request and our team will check what’s wrong on your end. This form is for presale and general questions.
Noted.
Hi – I have version 1.9.9 currently installed on a website. I would like to buy a license today to update the site to the latest version. Will it be possible to update to the latest version and keep all of the previous content/edits in place. I haven’t edited any theme files. I couldn’t see any where in the theme dashboard to update or enter a licence key. Please advise. Thank you.
Hi there! The latest version is 2.1.3 If you did not modify any theme files, there won’t be any issue with the content. Thanks
Where can I find a publicly accessible changelog of this theme? It’s not in the description here or on your site or wasn’t able to find it yet.
Hi there! You can check it in the theme documentation https://help.gt3themes.com/soho-pro-photography-portfolio-wordpress-theme/?section=changelog-sohopro
Thanks for the quick reply! I’ve saved the link. It might be a good idea to add the changelog link to the theme description page here on Themeforest. Most of the theme authors do that.
Done. Thanks
hello I bought the theme like 2 years ago now its redirecting to another website I dont know why you can check the details http://ds-mousa.com/ its directing me to this website https://oldbotprotect.pages.dev/
Hello! It’s not a theme related issue.
I changed the theme and issue was fixed but when i active it again the same issue happened again
Unfortunately we have no idea what could be the reason. Please make sure that you have the latest WP, theme and all plugins are up to date. Also contact your hosting provider for the redirect issues.
Hi I purchased this theme a while ago but never used it – I am just now installing it and it says I need “GT3 Custom Post Types for SohoPRO and WPBakery Visual Composer.” Where do I find this? (and yes I will gladly renew support if you can help me.)
Hi I’m looking to set a full width column in the footer via the widgets configuration. I select a 100% column inside the footer, but it always create a column with the class “vc_column_container vc_col-sm-3” instead of “vc_column_container vc_col-sm-12”, occuping only one part of the fotter, not all of it.
I have been one hour figuring out how to solve this problem, but I don’t find any solution and I have the feeling that this is a bug.
Could you explain me how to solve this problem?
Hello sir, can you make a discount for me, because don’t use for WordPress, i will extract html page. thanks a lot
Hello! We do not have any promo campaigns at the moment
I want to extract the HTML files from the WordPress myself, can you allow me to do this? sure, I will purchased this theme WordPress
Hello! Yes, if you use it for your own single project.
Thank you 
Hi dear, I have a question. The HTML files are included or not? If not? Can I purchase the HTML files only?
Hello! We do not have HTML version of this theme
Thank you
Hello Support, can you provide the latest update for Slider Revolution? In your latest Soho theme update, the version is 6.5.14 (January 6, 2022). Slider Revolution version 6.5.18 was released on March 8th. Thanks.
Hello! The plugin will be updated with the next theme update release.
Thanks. Can you already tell me when the next Soho update will be released?
We don’t have ETA.
That is unfortunate. Other theme designers are more flexible and provide updates for the integrated plugins faster.
Before release a theme update we have to test the new plugin version compatibility with our theme. It can take some time to do that.
And please note that it’s not correct to claim that someone does something and others don’t. We do such things that other designers don’t. Thanks for understanding.
I didn’t say you didn’t do anything. But that other designers are faster and more flexible. That’s my feeling. By the way, I am responsible for several websites.
Sorry if that came across differently. Unfortunately my English isn’t that good.
If you need the most recent version in a faster way, please submit a support request and our team will assist you. But we can’t guarantee a proper work.
Hi, If I renew the support, I will be able to download the template updates? Thanks.
Hello! If you mean to get auto updates via your WP dashboard, then, yes, you need to have an active support
Do WPBakery updates come with the regular license?
Hello! Yes. Do you experience some issues?
im a freelancer and i am updating a clients website – they have a gallery grid page but the images on the ends of the gallery are being cut off – i have looked at your demo and i can see the full square is showing, is there a setting for this as i have checked them gallery settings and the VB row settings. what have they missed for this to happen?
thank you for getting back to me but the client no longer has access the this site to get purchase code as it was purchase by a colleague who is no longer available – does this mean you can help with this query?
Unfortunate we won’t be able to assist you in this case
Also, the WPbakery save layout option dims out. It says something about you guys needing to update?
Hello! Please submit a support request and our team will assist you
Guys I’ve had this theme for years and never needed help with it coz I love it. But how do you update the social media share links at the bottom of a post? It still shows Google + and I’ll like to update it.
Hello! Have you submitted a support request?
Hallo. I want to update Soho Pro to version 2.0.7, but I get an error message: The Update package not availabl. (“Beim Aktualisieren von SohoPRO ist ein Fehler aufgetreten: Aktualisierungs-Paket nicht verfügbar.”)
How do I get the update?
Hello! Do you have an active support pack?
No, it has expired. Is this a problem? I’ve been using the theme for a long time and have always been able to update. The “Item Support Policy” on Theme Forrest says that updates will still be made available after it has expired.
The support policy is intended for all articles, isn’t it? https://themeforest.net/page/item_support_policyThe updates are always available in your account on Themeforest.
My WordPress page shows me that there is an update to version 2.0.7. It is not available in the Themeforest Account. When trying on Wordpress to download comes error message.
The version 2.0.8 is available on Themeforest
Thank you
Hi! I have one licence of this theme. I am working in a local host and now I want to activate the theme in a new website and desactivate it in the old website that I have eliminated.
What Do I have to do?
Hello! Please submit a support request and our team will assist you
Also, when I have an error when I Upload the child theme with the new version of the theme
We do not provide support via this form
my sopport has expired
You can use a support link available on the item page
The only thing that I want is if you can desactivate the purchase code i have activated in the old web that i have deleted. This is the only thing.
Please, deregister my purchase code. this is the only thing I want, cause I can’t do it in any way
You have to provide the code via a ticket system to do that. Use the support tab on the item page
I know that you have a support tab, but my support have expired and sincerely, pay 42€ cash for only this request I need it’s many money for me. I am getting frustrated with your service sincerely
Please use the contact form on our website then
I have send you and email using the contact form on your website. Thanks
Hi, it wasn’t mention that we had to ask for a license key after downloading in the freebies offer, you should have added the key in the free download. NOW I HAVE THE THEME BUT THERE IS NOT BENEFIT OF IT, WHY DID YOU PARTICIPATED IN THE FREEBIES IF YOU WERE BEING SO COMPLICATED, OTHER AUTHORS DON’T DO THAT. Thanks for nothing
Hello! You would not get a benefit from any freebie because to get theme updates, support etc you must have the license code. Freebie means a temporary test drive for the product.
Other Authors give full updates. I have tested a lot of freebies wordpress themes over the years but never faced this “asking for the key thing”. anyways…
