344 comments found.
Good day, I am finding it difficult to import content to my site. i have tried using all the methods stated but nothing seems to be working. Can the team kindly help me with this?
Hello,
Thanks for your purchase.
You can create a ticket on our forum for assistance. https://arrowhitech.ticksy.com/
Best Regards!
I can’t open support ticket as it says “Invalid purchase code”. I am having issues with our site categories. Our website categories have products filled in but still they don’t appear. Our website is https://holago.com.bd please checkout our category section from menu for better understanding.
Hello,
You can go to Edit Header with Elementor -> Click icon for mobile and choose meu for mobile like desktop https://prnt.sc/1rdb2ac
Best Regards!
You actually didn’t understand my query. For example this category here https://prnt.sc/1rdcabj we have products included. But when we load this category, none of our products appear there. Look at this https://prnt.sc/1rdcgcp
Hello,
Can you provide an account admin via email so we can check that problem for you?
Best Regards!
Kindly share your support email address. Thanks.
Hello,
I have checked and found that you are selecting display type as subcategories so the product is not displayed. You go to the edit category and need to select option Default or Product.
https://prnt.sc/1rg6hydBest Regards!
Hi,
Could you help me to how I will manage without Elementor PRO, by the way I cannot find the “Arrowpress Core” plugin that’s why I cannot customize as I want.
Best
I request to refund, could you help me during the process. I will be waiting to get back my payment.
Thanks.
Hello,
Arrowpress Core has been included in Package when you download from ThemeForest. Or in the required plugin installation needed from the theme.
We have additional installation instructions and setup you can see the instructions here: http://hn.arrowpress.net/lusion-gui/
Best Regards!
Hi,
Thank you for your suggestion, but I decided that I cannot manage WP, so I kindly ask you again that I want to refund the payment. Could you help me?
Best,
Hello,
We are sorry because I can’t refund your case. Your request is not in the ThemeForest policy.
Best Regards!
Guys,
I am not a new member in the ThemeForest, I know procedures that I cannot use your theme that you describe. I cannot use Elementor PRO that plugin does not support. I do not have give you my purchase key and admin account that you send me an email which is archived.
I will contact themeforest and I will inform them.
I again request refund guys.Hello,
Lusion Theme works with Elementor Pro. Many of our customers have installed and used Elementor Pro and other plugins.
I think you may be having an installation problem. We can assist you to solve that problem.
Best Regards!
Hello, when you click on the color as in the link below, the relevant picture does not appear. https://woomatrix.com/wooswatches/shop/woocommerce-variations-swatches-demo/
Hello,
You can go to Appearance -> Customize -> Shop -> Shop Single -> You can choose layout Single Default and Single 2.
With Single 1 and Single 3 we have a custom layout as a slider so the image will not change.
Best Regards!
is it possible for me to implement this feature for single 1
Hello,
Currently the theme has not supported with single 1. We try to update as soon as possible
Best Regards!
Thanks I will be waiting.
How can I change the stock availability status despite I have close it on woo commerce, its still showing on my website? Thank you
Hello,
You can go to Appearance -> Customize -> Shop -> Shop Single -> In option Product Meta -> You can turn off option availability
Best Regards!
Product is not showing “add to cart” and cannot click to single product page. Need to figure this out. https://thevelvettraycollection.com/
Hello,
Thanks for your purchase.
You need an active license key for the domain: http://hn.arrowpress.net/lusion-gui/#2.3Activatetheme
Best Regards!
Purchase code is not working. I tried to Enter Several time.
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- using this instruction.Hello,
You can create a ticket on our forum for assistance. https://arrowhitech.ticksy.com/
Best Regards!
Hi when i add a simple product, The free shipping information does not show. It only shows when i add a variable product. Any idea why this is?
Hello,
Can you take screenshort so I can check that problem foe you?
Best Regards!
Hi How do i remove on the product page the text: Availability:5 In Stock
I removed from woocommerce > products>inventory and it still shows
Hello,
Thanks for your purchase
You can go to Appearance -> Customize -> Shop -> Shop Single -> You can turn off Availability in the Product meta option
https://prnt.sc/1quopr7Best Regards!
Hi Team
I am not able to create ticket and theme is not working i am getting too many issues. Please let me know how to create ticket is showing that the purchase code is not correct but i am using the same code provided by you. Please let me know how to connect with you for theme issues.
Hello,
You can check our support ticket has answered your ticket.
Best Regards!
can we change the font size according to the device? for example I want my entire website to have font 14pt on the mobile (product names, price, details, add to cart button, cart and checkout form) and 16pt on the desktop. Is that possible in lusion?
Hello,
With Lusion Theme we are set up font size according to our default design and it is being fixed hard font size. If you want to change the size font at your will, we need Custom Style CSS and you need to pay.
Best regards,
I recently updated my theme and now my product pages have all gone funny (colour/layout etc), is there any easy fix? It’s never done this before, so I’m not sure what’s happened.
Hello,
You try to update arrowpress core plugin then check again.
Best regards,
Hi!
I’ve already done all of that – I’ve even tried manually putting all the coding in the theme editor, which solved the product Single Page problem – but the ‘APR Products’ on Elementor, doesn’t seem to work with the theme anymore. (This is also up-to-date) it’s the first time this has happened when I’ve updated the theme.
Thanks!
Excellent theme btw!!
Hello
You can create a ticket https://arrowhitech.ticksy.com/. We support that problem for you.
Best regards,
I am not happy with the theme. It’s not working.. Please proceed with the cancellation of my purchase and refund the same.
Hello,
Our theme is working normally, however if you are not happy with our theme, you can create refund request via ThemeForest.
Best regards,
i tried to view the demo but it doest show
Hello, version 1.5.0 is not available. 1.4.9 has some version errors, please check the screenshot.
https://ibb.co/GR0WhnYHello,
You can download and update latest version 1.5.1 and arrowpress core plugin. We updated with latest Woocommerce plugin.
Best Regards!
Already up to date
because when I go to download my theme I still get version 1.4.9 and not 1.5 that I see is the latest version
Hello,
Sorry! Version 1.4.9 and 1.5 When you download from ThemeForest it is the latest version. We have forgotten to change the Version to 1.5 in the theme.
Best Regards!
I see Yith Favorite product is not visible on single product page mobile view? Should be with the cart but it disappears making adding favorites on mobile impossible. I see your demo is the same.
Hello,
Yes. With Mobile device we have turned off that option and it does not work on Mobile.
Best regards,
Well the is terrible news, how can you have an option to load the wishlist on mobile but you cant use it cause you turned it off? This is a bug surely, I see Yith Favorites work on other themes in mobile
Hello,
Thanks for your purchase.
Sorry for that problem. Currently, Lusion Theme is hide wishlist option with mobile equipment. If you want to show in mobile I can send you CSS code to be able to display it in mobile. You can send me your website link so I can check that problem to help you.
Best Regards!
Thanks, what is the CSS I must change or add, I can do that myself and I need to know incase I make further changes and need to restore it.
Hello,
You can go to Appearance -> Customize -> Advanced -> Custom css -> Enter css custom. It will not be lost when you update the theme.
You can send me your website link so I can check that problem to help you.
Best Regards!
I have sent it in a ticket, thanks for your help
Hello,
You can check ticket. Support division has helped you solve that problem.
Best Regards!
Thank you! will update reviews and comments – thanks for fixing this, I can finally move on to another project
Hello,
Thank you so much.
Best Regards!
Theme is good but load time is paining. also in demo import to many unnecessary demo files also imported. in some plugin update UI break and need to restore old backup again n again…
Hello,
You can use some plugin to improve performance such as: autoptimize, cache (wp rocket, or some free plugin such as WP Fastest Cache, ...).
You can import basic content, and only one homepage that you want to use.
Could you let us know what is the UI break and the plugins when you update plugin?
Best regards,
after update YITH Brand Plugin UI is breaking…
after update plugin Header part icons position is change to vertical and home page layout design breaking.
Hello,
You can update latest version theme and arrowpress core latest plugin then you can try check again.
If you previously use HTTP and switch to HTTPS, you need to stop the URL in Settings -> General -> Website URL
If the problem is still an error you can create Ticket on our forum for assistance.
https://arrowhitech.ticksy.comBest regards,
Check this website After update theme and plugins UI is Breaking..
Please reply asap so i will rollback my website backup.
Hello,
I have checked your website and it has been operating normally.
Best regards,
i roll back my website due to not getting reply early. as client ask to fix the issue… thats why you see nothing issue for now….
I purchased this and I’d like to request a refund. My developer said he cannot work with this it has too many js issues within woocommerce. He installed each and every section according to the documentation.
Hello,
Thanks for your purchase.
If you have any problems you can send ticket to our forum for assistance. https://arrowhitech.ticksy.com/
Best Regards! ArrowPres Team.
I have purchased and installed the Lusion theme but after using the both methods, Auto import or manual the layout don’t seems the one look in the Demo.
Hello,
Thank for your purchase.
You need config Elementor plugin and active license key. You can follow
instructions: https://hn.arrowpress.net/lusion-gui/#2.2.2PluginConfiguration
https://hn.arrowpress.net/lusion-gui/#2.3.Activatetheme https://hn.arrowpress.net/lusion-gui/#3.0SetUpPrimaryColor19Best Regards!
