16313 comments found.
I am testing the beta theme on my new SEO Books website https://seobooks.net/ .
The speed upgrade is reticules good 
I have found a few problems, once I edit a product and i go to my website i get server error 500, this is usually fixed after few seconds. And another problem i have found, when i enable php 8 i cant upload product images nothing happens when i click change image.
Hi, please send all beta enquiries to the dedicated email: beta-v32@journal-theme.com
Best Regards.
Hello… I’m reading your excellent documentation and in “Product Assignment & Product Rules” you say…: “NOTE Since version 3.0.32 new options for Min Stock and Max Stock have been added. You can now fine tune…” There is no such option in your demos with version 3.1.8. Only Min & Max Quantity. I was hoping that there is an option that don’t allow the customer to put more products in the basket that I have available in stock… Is there such an option elsewhere ? Thank you…
Hi,
Min/Max Stock options are present in the product rules, but these only dictate what products to show in that Products Module. The option has nothing to do with products added to the shopping cart.
But Opencart should have option to disable checkout for out of stock products in Opencart > System > Settings > Options > Stock Checkout…
Best Regards.
I was hoping for a stopping mechanism in the product page… A mechanism to prevent the customer to add the 6th item if I have 5 items in stock…
That isn’t available natively unfortunately.
Hi,. I am currently running the beta on a clone site. I’m going to have to set up a fresh install for 1 developer, could you tell me the procedure to unlicense the Journal install on my clone site so that I can license the fresh install site? Thanks
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
hi there, I’ve been waiting for the new version for the last few months. Do you know by when the skins will be adapted to work with the new version? Also: I have 2 licences for journal, but with expired support. I want to update 1 site with the new version. The developer would first install it on his pc and server so it is adapted for my shop, and tested, before switching it to the main domain. would it work ok? and can I just extend the support once you’ve got the skins working with the new system, or is it better to pay extra and get the new licence?
Hi, you can use the beta as it won’t be different, but we are close to launch anyway. Demos may take a while to convert but 3.2 works with existing demos – this was the main reason behind this huge update, to keep it backwards compatible with existing Journal designs.
You can buy a new license and can use the support for all, this way you have a new domain to develop in the future as the price difference between support renewal and a full license (which comes with the same 6 months of support) )is not that big.
Best Regards.
Hi there, can you please upload a preview of the new demos? After around 8 months of waiting for them, it would be good to know if it’s worth waiting another months, or to try using one of the existing ones. Surely you must have something available, even some screnshots. Thanks
Hi, that’s not possible unfortunately, we recommend you start with an existing demo and/or work on other areas of your store like populate it with catalog data (categories, products, etc), you can always switch demos just for the design part later while preserving your catalog in place.
Best Regards.
But I would need to have it customised, like I currently have my old version of journal. It wouldn’t make sense to do the job twice and pay the developer twice for the same thing. Surely, you must have made some progress on the new demos in the last 8 months??
It would only make sense if your new demos were not available for the next 6 months or so, as redesigning a website so often would not be good for an online shop, in our opinion
We understand but we cannot share unfinished designs. Most probably we will release 3.2 with a single master demo, perhaps 2 new ones and also list the older demos since they are compatible. There won’t be 10 or more new demos at launch, more will come in the future until we redo all 10 (or more) but not at first.
Currently we’re engaged at capacity on 3 fronts: the new 3.2 core, new demo design, and daily high demand support.
It looks like you need more developers.. Have you tried to take on some extra workforce as you’ve been delaying the release of a new demo for months now and clearly need help, if you can’t deal with the workload. As I presume you still don’t have any idea as to when even one new demo will be released?
We are looking into that as well… We cannot comment on an exact ETA and we cannot rush something so huge with such ramifications. I realize people want stuff when they need it but we have to balance lots of criteria. Could still be a month at most, maybe couple of weeks. Thank you for your patience!
A month at last, so now less than 3 weeks? I really hope that this time it will happen. Fingers crossed.
Please don’t count down to any specific date. We want to be absolutely clear there is no specific dates for any demo release, just rough estimates which can shift.
If something can be released earlier the better, if not it will happen when possible.
Thank you.
As you said 8 days ago “a month at most”, which means ‘not more than a month’, hence it was rather specific. Not really believable based on how long it’s been taking you, but I hoped that this time you would keep it, since you were rather specific with the time by which it would be ready
I know but it’s not just up to me, there’s much more work behind the scenes and too many factors the relesease depends on. So estimates are estimated, can be earlier or later, but do check back, we will update periodically.
i had downloaded Fluxstore Pro then i install there extension in my website, after that i don’t want to use this extension, i had deleted it , but after deleted i see my website arabic version have problems 1- in language menu the flag had changed and the arabic text is double 2- i see in arabic version the website is not change to RTL 3- beside the price is write this text (110decimal_point00) 4- in arabic version some texts are hidden or show in english
please how to restore my website again or you can check it if still have some files of Fluxstore extension
Hi, unfortunately we can only provide support for default Opencart implementations, we do not cover other 3rd party extensions compatibility. You should consult with the extension developer or use Journal on a clean Opencart setup as it fully supports RTL in the storefront.
Best Regards.
how i change email field to non-request ?
Hi, we don’t understand your question but if you’re asking how to make the e-mail field not required on the register page that’s not possible, email is the one used to create accounts and log in.
Best Regards.
I want the email field on the order page not to be non required . On the chekout pag Not all my clients have an email address
There is no such option in Journal nor Opencart, removing email field may break the checkout mechanism, please consult with an Opencart developer for more information about this.
Best Regards.
Hi, I am trying to find where the translation for the countdown of the discounted price is. I found on journal where it says “the offer expires in” in the product card but i am looking to change the “day” “hour” “min” “sec” to another language and i cannot find where those are.. can you help me? thank you
Hi, please look in Journal > Skins > Edit > Countdown…
Best Regards.
Excellent! You are the best, thank you
Hello Team,
I am using cloudways server with 32 GB Ram and 7 TB bandwidth still site is taking lot of CPU usage.
I had installed opencart lightning trial plugin but seems that is also not happening.
Currently there are more than 2Lacs products and many categories as well.
Please suggest if opencart lightning is useful or default opencart minifiers can help.
Also how can i reduce the CPU utilization.
Hi, there are a lot of factors that may affect store performance, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
While uploading beta 3.2 getting error – https://prnt.sc/1tgvbht
Hi, please send v.3.2-beta feedback via email to beta-v32@journal-theme.com
Best Regards.
waiting for v 3.2, when it will be publishing? Actually Im planning to re-publish my site with uplcoming new version.
It will definitely come this month, but again you can use the beta as it will be a continuation of that. The only reason for the delay is the recreation of all demos on the new version – that is not quite easy to do but the underlying theme engine is the same.
Best Regards.
Hello, when demos will be upgraded for version 3.2 ?
Hi, we plan to phase all demos to 3.2 after it’s released, working hard on this, will come soon but we still don’t have an exact date unfortunately.
Best Regards.
Hello, again… I observe In all of your demos, in the product page, that all have the new “up-down” button in the quantity… Is there the option to have the old ”- +” left and right in the mobile ? Thank you very much…
Hi, that will only be available in our new Journal 3.2 version, currently in beta. We still don’t have a release date but it’s coming very soon.
If you’re considering buying Journal you can do that at any time as future updates are available as free updates.
Best Regards.
Hi, I have removed “add to cart”, “wishlist”, “compare” buttons from the thumnail grid but I can still see them in the source code. How can I remove them from the admin login? If it can’t be removed from backend, which file do I edit to remove them from source code? Here is my website just in case https://www.sendflowerssydney.com.au/
Hi, those are only hidden from view and we cannot provide custom code modifications, but the core file for the product listing is in: catalog/view/theme/journal3/template/journal3/products.twig
Best Regards.
Hello… when a client uses the “ask question” button in a product, the admin will receive “you have a request” or “you have a request about that product” Thanks
Hi, yes you get an email with the message. The product from which it was sent is included in the message.
Best Regards.
Hello, I write a comment, as a continuation of the conversation with user stelian_ivanov. So could we fix the issue now? Thanks.
Hi, based on the reported issue we can’t say what it is without looking at the store, you need to provide a link to the page in question.
But most likely there is some interference from other extensions or caching. We would have to troubleshoot all these possible interferences because there is nothing wrong with the slider, this issue is isolated on your end so 99.99% is caused by other factors.
For a comprehensive investigation of your setup if you send temporary access to your store on our support page.
Best Regards.
Hi, when would you have 3.2 released ET ? Thank you for your info.
We still don’t have a definitive date but you can use the beta as it’s constantly being worked on, it should not be long though, we’re actively working on it.
Best Regards.
I have a question.
On the product page. is it possible to add another product as an option? And both products appear on the cart page?
Thanks!
Hi, entire products as options for other products are not possible unfortunately. You can add any type of products on other product pages but as related products based various relationships to the main product.
Best Regards.
Do you consider such a development?
At this time we do not unfortunately.
Can you recommend an extension that can do this?
We don’t know any compatible extensions unfortunately, but you can look through Opencart extensions page: http://www.opencart.com/index.php?route=extension/extension
However, you should ask the extension developer if they support Journal as we cannot provide support for other 3rd party extensions.
Best Regards.
Yeah update seems to be improvement, but next generation thing are with SVG, include support to add inline code to add for icons or banners, I know there is RAW HTML thing but specially add for icons.
Also there should be DEMO 12 which include are new changes and it should be so much perfect e.g. you can make demo of AMAZON.
Hi, direct svg support will not be part of the update as we will continue to use the same icon system we have in place and Opencart does not have native support for svg. We hope to have more demos soon.
Best Regards.
How can we get support on our forrest theme when we do not have our purchange code… Third party has made the extension on our site and not given the code to us.
Hi, you would need the purchase code and user name in order to file tickets, there’s not other way to provide support except to verified buyers.
Best Regards.
When ‘add to cart’ or ‘buy now’ button is clicked, the button is stuck with perpetual ‘loading’. I know it’s not a standard problem but here is what I captured from Chrome that I believe is the cause:
Uncaught ReferenceError: gkdEctTrack is not defined at eval (eval at globalEval (jquery-2.1.1.min.js:2), <anonymous>:1:1) at eval (<anonymous>) at Function.globalEval (jquery-2.1.1.min.js:2) at n.fn.init.domManip (jquery-2.1.1.min.js:3) at n.fn.init.before (jquery-2.1.1.min.js:3) at Object.success (common.js:188) at j (jquery-2.1.1.min.js:2) at Object.fireWith [as resolveWith] (jquery-2.1.1.min.js:2) at x (jquery-2.1.1.min.js:4) at XMLHttpRequest.<anonymous> (jquery-2.1.1.min.js:4) eval @ VM2873:1 globalEval @ jquery-2.1.1.min.js:2 domManip @ jquery-2.1.1.min.js:3 before @ jquery-2.1.1.min.js:3 success @ common.js:188 j @ jquery-2.1.1.min.js:2 fireWith @ jquery-2.1.1.min.js:2 x @ jquery-2.1.1.min.js:4 (anonymous) @ jquery-2.1.1.min.js:4 load (async) send @ jquery-2.1.1.min.js:4 ajax @ jquery-2.1.1.min.js:4 add @ common.js:171 onclick @ index.php?route=common/home:3421
I have disabled all installed extensions and when I search for gkdEctTrack it appears that Journal 3 is what this gkdEctTrack refers to. Any ideas?
Solved. gkdEctTrack is Complete SEO Pack. When Google Analytics is opened on the extension this error would occur
is it compatible with OC 3.0.3.8 ?
Hi, yes it is. Best Regards.
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