300 comments found.
Hi, 1. I am linking YouTube video but it is not connecting please resolve
2.Tracking both order I’d and Email I’d it is asking, I want only order I’d how to disable Email id
I updated the theme but I am getting:
Fatal error: Access level to Elementor\ETC_Element_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker in /home/customer/www/puertapuertapanama.com/public_html/wp-content/plugins/elementor-theme-core/inc/elementor/section.php on line 326
Hi, Thanks for your question. It looks like the issue comes from the Elementor page builder. Can you please update the Elementor plugin with the latest version.
Best Regards
Hey sir, My mobil sub menu freezes? Website: Flyttama.se Can you please check it out and tell me whats it about.
Thank you
Hi, Thanks for your question. We check your issue and informed you as soon as possible.
Best Regards
Hey! It has been almost a week now and still no help?
Also I checked your demo theme, its the same problem, You can’t scroll the sub menu. Open the menu on mobile, click on pages and try to scroll. It just freezs.
Hi, Thanks for your reply. We check and provide a solution as soon as possible.
Best Regards
Thanks for no support! It has been a month. Luckly we found a solution and fixed it already back then. @media (max-width:767px){.customizer-logo div nav .geoport-main -menu { max-height: 480px; overflow-y: scroll; }}
Hi, Thanks for your information. we already provide support for this one via our email. We thought it’s you. Maybe we provide support to other users. Really sorry for that.
Best Regards
Whenever I create a page, the sidebar appears, how do i remove that?
Please reply urgently I noticed that you reply after more than 2 DAYS! we have a business to run you know
Hi, Thanks for your question. Select page attribute full width yo avoid the issues.
Best Regards
The whole page looks so big when my computer’s settings is at 90%. For the website to look proportionate, or good to look at, it needs to be at 75%
Is there a way for me to set the “zoom” into 75% to whoever opens the website?
Dear Team,
the theme picture is coming on the header while scrolling, only a single picture is doing like this, how to resolve this.
Hi, Thanks for your question. Can your please provide us a screenshot of your issue. It is better for us to check and assist you quickly.
Best Regards
there is no option to upload the file
You can contact us directly via our support email at johanspond@gmail.com
Best Regards
How do I remove the sidebar from my page?
Hi, Thanks for your question. If you want to remove sidebar simple remove all the widgets or you can manage it via theme option -> blog Settings.
Best Regards
Hi, I meant on the services page and whenever I create a new page, the sidebar kept on appearing. I need the sidebar on the blog page but on the newly created pages, it should not be there. How do I remove it from the newly created pages?
Hi, Thanks for your comment. You can simply remove the service page sidebar widgets via your widgets section. We hope it solves your issue.
Best Regards
I am getting an error that my site is not mobile-friendly, I have checked all the code and the required changes are also done, but the same issue is there, could you please help me out.
Hi, Thanks for your question. Can you please provide us your site URL with a screenshot of your issue? It better for us to check and assist you.
Best Regards
Hi, thanks for your prompt reply. here is a link of site: https://threemenbigmuscles.com/ and below issues are coming
1. Content wider than screen 2. Clickable elements too close together 3. Text too small to read
How do I edit the colors, links, wordings of the blog page sidebar?
Still no reply
How do I edit the colors, links, wordings of the services’ sidebar?
Still no reply
Hi, I just renew the support for another 6 months. How shall i contact for support. I am having issue with footer, is does not aligned in the same row.
Hi, Thanks for your question. You can contact us directly via our support email. we are happy to check and assist you.
Support: johanspond@gmail.com
Best Regards
How do I edit “Track your order” button on the menu ? I need to edit button color, text, and link
Hi, Thanks for your question. Please check your theme options page to change the Track order button text, link, etc
Best Regards
Thank you Johanspond! Was able to see it thru your response
How do I change color of button on this code?
[geoportbtn url=”#” text=”Request Quotes” url2=”https://benworth-8ac304.ingress-earth.easywp.com/about-2/” text2=”Learn More” ]
I can not find where Geoportbtn is
Thank you!
Hi,
I need to activate homepage 1 design. How do I do this?
I already uploaded theme zip file (WP files only)
Please advise thanks!
Hi, Thanks for your question. If you already upload the zip file install the theme then import your theme demo data as flowing the theme documentation file. we hope documentation files help you to setup the theme.
Best Regards
RTL support this theme?
Hi, Thanks for your question. Sorry, the RTL feature is not available right now.
Best Regards
Hi,
Great template. We’re having issues with white space on mobile after “About Us” section on home page. Every time I fix it, it works for 1-2 hours and automatically reverts back to white space. Client is very upset and need urgent help.
The site is https://elmglobal.net/
Once you scroll down to about us on home page, under that section some kind of bug makes a lot of white space. like 2 inches of it.
Can you please help? I can give you admin login if your email me via rk@floridafine.com
Hi, Thanks for your question. can you please share a screenshot with us or you can contact us directly via our support email. Our developer check your issue and informed you as soon as possible.
Support: johanspond@gmail.com.
Best Regards
Hey I’m wondering if a refund is possible I’m not happy with the product and also I no longer need the theme I made a mistake just a few minutes ago buying it. and I would love if you would consider a refund on it. since I plan to buy another theme from you at some point in the near future.
Hello, how can I change the breadcrumb from h2 to h1 there are no h1’s on the page even on the demo: https://share.getcloudapp.com/2NuqvDzQ
Hello, you have helped me before your support rockz so far!.
My question is:
Can I change main menu position? I mean, by default, home, track your order, and all option on top menu are right oiented is there any possibility to center that menu?
Thanks a lot! 
Hi, Thanks for your question. If it’s possible please share your development site URL with us. Our developer check your issue and informed you as soon as possible.
Best Regards
Hi, Thanks for your information. we check your issue and sorry, to say any development issue is not under our theme support. If you need any customization support you can contact us directly via our support email.
Best Regards
Good afternoon,
I have imported Home1, but some sections are missing images.
The web is: https://transportsjsalto.com/
Thank you,
Hi, Thanks for your question. Sometimes it happens for HTTP & HTTPS certifications. Maybe some demo file load over the HTTP. You need to redirect your all links into HTTPS. You can simply solve the issue edit your page and replaced the same image via your dashboard or use the Really Simple SSL WordPress plugin to solves the issue.
Best Regards
