12891 comments found.
Hi I hope you can help me with this little question without making me jump hoops,
Most of my product images are landscape and you use portrait or even 1:1 images How can I change it so the theme works better with landscape images ?
Also how do I add elementor widgets into the footer ?
Hello,
Our theme works with any product images size. Its proportion depends on the WooCommerce settings. You can find and customize them via Appearance -> Customize -> WooCommerce -> Product images. As for the footer widgets, you can find instruction in our documentation https://xtemos.com/docs/woodmart/set-up-footer/
Kind Regards
Hi, for toys demo i want to replace the background images on the main page. In what area or setting can I do that?
Hello,
Of course, you can do this with your page builder WPbakery or Elementor. Go to dashboard -> Pages -> edit your home page, find the row/section with this image, click on the edit button and upload your own background image.
Kind Regards
How do add these attributes to products on the product categories?
https://www.awesomescreenshot.com/image/14984728?key=dd3424a8b682c7ff0c479a6666a82af6I figured it out. I had excerpt clicked instead of additional information.
https://www.awesomescreenshot.com/image/14988876?key=49856eef0dcfdef9af8f4479f9550065Hello,
We are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day! Kind Regards
hi, i see that you update theme. Is it just 2 fixes after 3 months of wait?
Hello,
These fixes are urgent and this update was released out of turn. It is not what we have been working for 2 months already 
Kind Regards
When will be update
Hello,
We are working on our new update and hope to release it later this month.
Kind Regards
Hola! Quiero dejar mi footer en 4 columnas, ¿como puedo eliminar el footer column 2?
Hello,
You can change your footer layout configuration in Theme Settings -> Footer.
Kind Regards
Hello,
in product navigation, i can see draft products on previous link (not in next link). example : https://www.atech-sas.com/produit/bacs-floraux-coniques-extrabac/, previous product “Jardin urbain – Mosaïque” is not published in my backoffice; and in https://www.atech-sas.com/produit/bac-de-fleurissement-mosaique/ the next one is good, it’s “bacs-floraux-coniques-extrabac” and not “Jardin urbain – Mosaïque”
Can you fix this bug ? Thanks
Hello,
Sorry for the inconvenience.
This bug will be fixed in the next update.
In order to fix it now, open the file woodmart/inc/integrations/woocommerce/modules/class-adjacent-products.php
Find the private “query_wc” function and try to add the value I added below to the array “$args”.
'status' => 'publish',https://monosnap.com/file/62qDkijCR9f0lZVKHjpVhFoqKUUN6f
Kind Regards
Thanks!
Hi, great theme, 1. is possible to enable catalog mode in your theme? there is such an option by default? So it remove add to cart and and send inquiry?
2. Is your theme WPML compatible?
Thanks
Hello,
Thank you for contacting us!
1. Yes, our theme has a catalog mode option built-in by default. You can create an inquiry form and put it instead of add to cart button using the Contact form 7 plugin.
2. Yes, our theme is fully compatible with WPML.
Kind Regards
Hi, just simply question. Any news/plan for soon new update with something new ?
Hello,
Of course, we are working on our new update that will be released later this month.
Kind Regards
Good to hear, so I am waiting patiently. Good job 
Thank you
Hello, at the end of the purchase, the page is thinking good time. Any recommendation
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Thanks, there was a conflict with an SMTP plugin. Solved
We are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day!
Hi, your ‘Information box’ Visual composer element, in the Content box field it is stripping out basic HTML formatting and only using plain text. How can we make this field accept an icon like this?
< span class=”fas fa-calendar-check”> < /span>
Hello,
In order to create an information box with a font awesome icon in the content area, after creating the “Information box” element, go to the “Content” tab -> in the “Text” tab enter your text and after text enter the font awesome icon with “i” HTML tag.
<i class="fas fa-calendar-check"> </i>https://monosnap.com/file/pEp5YFCqaehBB0mJipxTy62LpQKTPS https://gyazo.com/f02fa7896c2b330bcd32a6d7b2b9faca
Kind Regards
I see that v6 has lots of new features and improvement. I only used it for an old project and it didn’t have template builder to create custom template e.g. for single products, blog posts, etc. so I switched to other themes for my project. Have you added this feature in your recent versions? Specially that you have added Elemntor support, and AFIK the Elementor has such great feature to create custom template for posts. Thanks
Hello,
Currently, our theme doesn’t have such a kind of template builder. It is available in Elementor PRO only. But we will be working on this and hope to release it in the future.
Kind Regards
Thanks for your reply. Wish you develop it in the near future. Just two more questions: - if I purchase Elementor pro, will all your theme’s elements be supported in its theme builder? - is there any development documents on your theme if I want to develop custom products and post template using code?
Our theme doesn’t add any elements to Elementor PRO but supports all the standard elements. Sorry, but we don’t have a development documentation about how to add elements to Elementor. You can refer to the plugin’s documentation instead.
Hi
What happen with the pictures in Bog, Portfolio an Shop? The are all very long also on your preview shop.
Hello,
Could you please clarify your question? Do you see this problem on our demo or on your own website? Please, send us a screenshot for a better understanding.
Kind Regards
Hi Sorry it was Edge Canary fault with normal browsers it worked. But something other.. my support did end and I also can’t post a feature request.. So it do it here: There is no possibility to chaynce the color of the search bar in the header and also most of the features only have the possibility to chance from darkt to light.. check www.7evens.ch the grey seach bar with the slider revolution with overlap header.. the grey main color don’t fit with the color fromt the slider is not good visble.
Hello,
In order to make your search bar more visible, you can try to use this custom CSS code in Theme Settings -> Custom CSS -> put this code in the field “Global Custom CSS”
.whb-header .searchform .s {
background-color: #dbd6d6;
}
.whb-sticked .searchform .s {
background-color: #fff;
}
Kind Regards
Thank you but this dont work.. 
Hello,
Please provide login access for your site’s WordPress admin panel via the contact form on our profile page. I will do my best to help you.
Kind Regards
Hello,
Custom code doesn’t work because above in another code you didn’t close the bracket so you must close the bracket on line 97, clear cache, and check the issue.
https://monosnap.com/file/bhAafDr7N2iRaV5uWQvZ3RSddFGkg4Kind Regards
Can you please check my issue on the forum. I was told to give my site login details 1 day ago and my thread is being ignored. The support is replying to other threads except mine.
https://xtemos.com/forums/topic/variation-images-issue/Thank you.
Hello,
Your topic requires our developer’s attention. It will be replied to very soon.
Kind Regards
Good Morning. Multivendor?
Hello,
Thank you for contacting us.
Yes, our theme works with the most popular multi vendors plugins. You can check an example on our demo here https://woodmart.xtemos.com/handmade/
Kind Regards
Hello there, my website is not showing all the products in each product category and in Shop. I have a total of 93 products in Shop but it’s showing only 18 on the frontend. I have checked all of them (via quick edit) and they are not hidden.
I deactivated all plugins (except Woocommerce) and it didn’t solve the problem. But when I deactivated WoodMart theme and activated WordPress default theme the issue was fixed. All products started showing.
I activated WoodMart theme again (tried Child and Parent) and issue returned. Please kindly help me look into this as the website is already live.
i have sent you a link of the video recording of the issue via your Contact form. I also included my login details so you can troubleshoot and see what the issue is.
PS: My support already expired.
Thank you for your help.
Hello,
Sorry for the inconvenience. It is a bug in our theme and I have confirmed from the development department that it will be fixed in our next update.
In order to fix it now, go to your progress-bar.php file in woodmart/inc/integrations/woocommerce/modules/progress-bar.php
Find this line:
$current_stock = round( get_post_meta( $product_id, ‘_stock’, true ) );
And replace it with this:
$current_stock = round( (int) get_post_meta( $product_id, ‘_stock’, true ) );
Kind Regards
Thank you for your response. Unfortunately that didn’t solve the issue. I have sent my CPanel details to you through the contact form. Please kindly check and see why it’s not working after replacing the line.
I look forward to a swift response from you as usual. Thank you.
Hello,
Try entering this code instead:
$current_stock = round( (int) get_post_meta( $product_id, '_stock', true ) );
Kind Regards
The issue has been fixed. Thank you so much.
How can I write you a review? I can’t seem to see where to write it in the Reviews section.
Hello, I’m having a bit of a challenge with the WoodMart core plugin on another site. It’s refusing to install. Here’s a screenshot of what it’s saying: https://ibb.co/RTGhTFz
Hello, there is still no response to my last message. Kindly help look into it. Thank you.
Hello,
Sorry for the delay.
You can rate our theme in your account under the “Downloads” section https://themeforest.net/downloads
Please, send us your admin access so we can check the plugin issue. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
I have sent it. Thank you.
It looks like some permissions problems on your server. Or the plugin folder already exists. Try to take the plugin from the package downloaded from ThemeForest and install it manually.
I can’t see the WoodMart Core plugin in the folder. Only revolution slider and WPBakery are in the folder. Kindly help out. Thank you.
You can find it in the theme folder woodmart/inc/plugins/
I found it, but when I tried uploading it via wordpress it failed. I tried using File Manager, and during extraction it said “checkdir error” “Permission denied” “Unable to process woodmart-core”
See screenshot: https://ibb.co/CmLPh5f
What could be wrong? I had earlier sent the login details so you can check. Please kindly help look into it. Thank you.
Permission denied error says that you have some problem with server permissions on your server. You need to contact your hosting provider for help on this matter.
Hello, When I translate using WPML, the settings such as disable page title or disable sidebar on specific pages dont copy over onto the translated pages. How can this be fixed as my site is huge?
Hello,
Please, send us your admin access using the contact form on our profile page so we can check why it doesn’t work.
Kind Regards
Hello,
Could you please try to check how it looks with some other browsers? Also, try to clear your browser cache and cookies.
Kind Regards
¡Hola! Cuando pincho en “Theme Settings” para cambiar el color me aparece esto: ¿como puedo poner un color asociado a mi logo?
https://www.loom.com/share/1e6243f71e51487cb2feaad7aa9c19fbHello,
Try to disable `mod_security` on your server. It seems to block Theme Settings “save” requests. Contact your hosting provider for help.
Kind Regards
Hi! I know my support got just expired but I was just wondering if you can help. I just realized that you had an option to display as one column fixed woocommerce gally on this page below.
https://woodmart.xtemos.com/shop/furniture/grand-comfort-chair/?opt=images_col1And on mobile view, it still display as carousel. Is it possible to display in one column in mobile too? if so, can please provide a short snippet. to add to the theme? Thank you so much
If it is possible to display on mobile just like desktop and you can provide me with code snippet, I will either extend my support or purchase another license right away.
Hello,
In order to make 1 column on mobile devices for product images on the single product page, you can try to add this custom CSS in Theme Settings -> Custom CSS -> enter the code in the “Global Custom CSS” field
.thumbs-position-bottom_column .owl-stage {
width: auto !important;
transform: none !important;
}
.thumbs-position-bottom_column .owl-prev,
.thumbs-position-bottom_column .owl-next {
display: none;
}
Kind Regards
