12678 comments found.
Can you please check my issue on the forum. I was told to give my site login details 1 day ago and my thread is being ignored. The support is replying to other threads except mine.
https://xtemos.com/forums/topic/variation-images-issue/Thank you.
Hello,
Your topic requires our developer’s attention. It will be replied to very soon.
Kind Regards
Good Morning. Multivendor?
Hello,
Thank you for contacting us.
Yes, our theme works with the most popular multi vendors plugins. You can check an example on our demo here https://woodmart.xtemos.com/handmade/
Kind Regards
Hello there, my website is not showing all the products in each product category and in Shop. I have a total of 93 products in Shop but it’s showing only 18 on the frontend. I have checked all of them (via quick edit) and they are not hidden.
I deactivated all plugins (except Woocommerce) and it didn’t solve the problem. But when I deactivated WoodMart theme and activated WordPress default theme the issue was fixed. All products started showing.
I activated WoodMart theme again (tried Child and Parent) and issue returned. Please kindly help me look into this as the website is already live.
i have sent you a link of the video recording of the issue via your Contact form. I also included my login details so you can troubleshoot and see what the issue is.
PS: My support already expired.
Thank you for your help.
Hello,
Sorry for the inconvenience. It is a bug in our theme and I have confirmed from the development department that it will be fixed in our next update.
In order to fix it now, go to your progress-bar.php file in woodmart/inc/integrations/woocommerce/modules/progress-bar.php
Find this line:
$current_stock = round( get_post_meta( $product_id, ‘_stock’, true ) );
And replace it with this:
$current_stock = round( (int) get_post_meta( $product_id, ‘_stock’, true ) );
Kind Regards
Thank you for your response. Unfortunately that didn’t solve the issue. I have sent my CPanel details to you through the contact form. Please kindly check and see why it’s not working after replacing the line.
I look forward to a swift response from you as usual. Thank you.
Hello,
Try entering this code instead:
$current_stock = round( (int) get_post_meta( $product_id, '_stock', true ) );
Kind Regards
The issue has been fixed. Thank you so much.
How can I write you a review? I can’t seem to see where to write it in the Reviews section.
Hello, I’m having a bit of a challenge with the WoodMart core plugin on another site. It’s refusing to install. Here’s a screenshot of what it’s saying: https://ibb.co/RTGhTFz
Hello, there is still no response to my last message. Kindly help look into it. Thank you.
Hello,
Sorry for the delay.
You can rate our theme in your account under the “Downloads” section https://themeforest.net/downloads
Please, send us your admin access so we can check the plugin issue. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
I have sent it. Thank you.
It looks like some permissions problems on your server. Or the plugin folder already exists. Try to take the plugin from the package downloaded from ThemeForest and install it manually.
I can’t see the WoodMart Core plugin in the folder. Only revolution slider and WPBakery are in the folder. Kindly help out. Thank you.
You can find it in the theme folder woodmart/inc/plugins/
I found it, but when I tried uploading it via wordpress it failed. I tried using File Manager, and during extraction it said “checkdir error” “Permission denied” “Unable to process woodmart-core”
See screenshot: https://ibb.co/CmLPh5f
What could be wrong? I had earlier sent the login details so you can check. Please kindly help look into it. Thank you.
Permission denied error says that you have some problem with server permissions on your server. You need to contact your hosting provider for help on this matter.
Hello, When I translate using WPML, the settings such as disable page title or disable sidebar on specific pages dont copy over onto the translated pages. How can this be fixed as my site is huge?
Hello,
Please, send us your admin access using the contact form on our profile page so we can check why it doesn’t work.
Kind Regards
Hello,
Could you please try to check how it looks with some other browsers? Also, try to clear your browser cache and cookies.
Kind Regards
¡Hola! Cuando pincho en “Theme Settings” para cambiar el color me aparece esto: ¿como puedo poner un color asociado a mi logo?
https://www.loom.com/share/1e6243f71e51487cb2feaad7aa9c19fbHello,
Try to disable `mod_security` on your server. It seems to block Theme Settings “save” requests. Contact your hosting provider for help.
Kind Regards
Hi! I know my support got just expired but I was just wondering if you can help. I just realized that you had an option to display as one column fixed woocommerce gally on this page below.
https://woodmart.xtemos.com/shop/furniture/grand-comfort-chair/?opt=images_col1And on mobile view, it still display as carousel. Is it possible to display in one column in mobile too? if so, can please provide a short snippet. to add to the theme? Thank you so much
If it is possible to display on mobile just like desktop and you can provide me with code snippet, I will either extend my support or purchase another license right away.
Hello,
In order to make 1 column on mobile devices for product images on the single product page, you can try to add this custom CSS in Theme Settings -> Custom CSS -> enter the code in the “Global Custom CSS” field
.thumbs-position-bottom_column .owl-stage {
width: auto !important;
transform: none !important;
}
.thumbs-position-bottom_column .owl-prev,
.thumbs-position-bottom_column .owl-next {
display: none;
}
Kind Regards
Hi I have some questions 1. How do I change the footer link colour at the moment I’m getting a a semi transparent colour which turns white on hover over, I can seem to find anything in the colours.
2. I’m tried to customise the nav menu I’ve tried this but the hover over does not work I only get the dotted line on the selected item not on hover over and the text stays a solid colour.
.wd-nav[class=”wd-style-”] > li.current-menu-item > a .nav-link-text, .wd-nav[class=”wd-style-”] > li.wd-active > a .nav-link-text { text-decoration: underline; text-underline-offset: 4px; text-decoration-style: dotted !important; }
3. I’m trying to add menu items with a hover over and image like furniture and fashion https://woodmart.xtemos.com/ but I cant see how to do it without adding each item manually am I missing something.
4. I’m trying to Uniform category & Product Images ive managed it with code but does the theme have a built in feature ?
5. Can I change the WD-tools area colour without CSS ?
6. Can you update the doc to show elementor options also
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, Im not really sure why you need me open a support ticket, I don’t think the questions are complicated and I don’t need anything done, IMO you could have answered some of them but no issue.
Hello,
Even if the support is expired we still check all the requests for any bugs reports and feature requests and provide all the necessary assistance. But your request requires technical support so you need to extend your support period first. Thank you for understanding
Hola! he comprado el tema y no me deja subir el tema poque el tema no tiene hoja de estilos style.css ¿como puedo arreglarlo?
Hello,
Thank you very much for purchasing our theme.
It looks like you are trying to upload the wrong file. Please, read this article https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Kind Regards
Gracias! ¿se podría importar todo el tema de ejemplo a mi wordpress? para tener una guía a la hora de trabajar.
ya lo he conseguido, perdón por las molestias!!
We are glad that you sorted it out! Feel free to contact us if you have any questions.
Hi there,
Is there an Elementor widget to show a grid of Pages? Each page should show Featured image + Title + excerpt.
Hello,
Sorry, but our theme doesn’t include such a widget for Elementor by default.
Kind Regards
I am facing so many issues in website using your theme please help me out https://buyoriginal.pk
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I am not able to login or even sign up, when i am going to create the new account it says purcahse code is already in used
It means that you already have an account on our website. If you can’t rememeber the password, please, send us a message using the contact form on our profile page so we can help you to restore the access.
please send me the link of your contact form
Sure, here it is https://themeforest.net/user/xtemos
When we use a html_block shortcode in the category description the ajax category display means it breaks the functionality when you load a new category.
For example, I have this template in my category description – https://i.snipboard.io/slX25m.jpg
On the template, we have an VC accordion which works good 1st time we visit the category page but then if you use the sidebar navigation to change category and back (which loads with ajax) it then doesn’t load the accordion JS and the page breaks.
What can we do?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Sure, please visit the staging site here https://staging.clickintelligence.co.uk/app/
Browse to a category page then browse to link building > Blogger Outreach
you will see the accordion not working because js assets don’t get loaded over ajax
Here is a video example showing it not loading and js assets for VC accordion (or animations etc from visual composer) https://www.loom.com/share/241879694b374aaf98cdce741b5fef7f
Here is the HTML block showing accordion https://i.snipboard.io/FmZoNQ.jpghere is how it is loaded in == https://i.snipboard.io/slX25m.jpg
Try to add the following code snippet to the custom JS section in Theem Settings
jQuery(document).on('pjax:complete', function (xhr, textStatus, options) {
if (jQuery.isFunction(window.vc_toggleBehaviour)) {
vc_toggleBehaviour();
}
});
Unfortunately no, did not work 
if it helps here is the toggle js that Visual composer adds
Try to add the following code to the functions.php file in the child theme as well
add_action(
'wp_enqueue_scripts',
function() {
wp_enqueue_script( 'vc_accordion_script', vc_asset_url( 'lib/vc_accordion/vc-accordion.min.js' ), array( 'jquery-core' ), WPB_VC_VERSION, true );
wp_enqueue_style( 'vc_tta_style', vc_asset_url( 'css/js_composer_tta.min.css' ), false, WPB_VC_VERSION );
}
);
Thank you that works. I changed it to only queue script on to category page instead but all ok now thanks.
We are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day!
Hi,
On a Category page, the text at the top can be set under Product -> Categories -> Description. This works fine on the first Category page but, if I use Pagination, the Description text doesn’t appear on pages 2, 3 etc.
is it possible to show the Description at the top of all Category pages?
Thanks.
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hi, It’s the same with default WordPress theme. Must be a Woocommerce issue. Thanks anyway.
It must be correct behaviour. For SEO, this text shouldn’t be duplicated on pagination Nth pages.
Hi, if I buy this template can I get HTML files not php? also RTL
Hello,
Our theme is built for WordPress and it doesn’t include a standalone HTML version. Yes, it is fully compatible with RTL.
Kind Regards
thank you for your reply, may I ask if it is possible to have same template but HTML files? thank you
Sorry, we don’t have a standalone HTML version.
Hi there, is this theme still supported? Just asking as there aren’t any updates since month. Thanks
Hello,
Of course, we will never stop supporting our theme 
Currently, we are working on our new update that will be released later this month.
Kind Regards
Hello guys, I am giving up on Page builders and will stick with Gutenberg. All is good but when I create a landing page for specific product like this one: bgm.bg/viosal
The woocommerce blocks which add products have different styles. Can I make the product boxes same style like the rest of my shop?
Hello,
Sorry, but we don’t have custom elements with our products for Gutenberg. We will work on this in the future but currently, our custom elements are available for WPBakery and Elementor only.
Kind Regards
Okay thanks – so Only the landing pages will look like this. I will stil stay with Gutenberg. Lowered the DOM from 2500 to 1300, which is still high but way lower.
We are glad that you found it useful. We hope to release a full Gutenberg integration with all the elements update one day
You have activated your purchase code more than 3 times. You are allowed to do this for two domain only. Check all your activations on our website in your account section. You are able to deactivate some domains there.
I am unable to login to your website https://xtemos.com. When i go to register it says purchase code already in use. Please assist me. I did not activate this theme only on 1 site, and i am unable to register it on my other site. But it says you used it on more than 3 domains. It is currently on only 1 site.
Hello,
Please, send us your purchase code using the contact form on our profile page so we can check your activations.
Kind Regards
Hi
On your themeforest main page, you stated “We have detailed instructions about how to optimize your website performance with a real example”. May I know where is the “instructions”?
I tried but couldn’t find it here—> https://xtemos.com/documentation/woodmart/
Thank you
YP
Hello,
Sure, here is a link to this article https://space.xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021
Kind Regards
Thank you very much!
You are welcome!
The “Color: name” field doesn’t work on iPad or when I turn my iPhone to landscape mode. Not only does it disappear on iPad but on iPhone landscape mode it doesn’t change name when you change colors. Help please
I need to have it enabled on mobile, iPad and desktop above the colors.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I make new fresh installation and all icons are squared
https://prnt.sc/1uwqdb2
https://prnt.sc/1uwqmb6
Thanks
Hello,
Check if you have a correct URL set in Dashboard -> Settings -> General. It should start with HTTPS if you are using an SSL certificate on your website. Then go to Theme Settings and resave them. If it doesn’t help, please, provide us your admin access so we can check.
Kind Regards XTemos Studio
Fixed, Thank you very much.
Great, you are welcome!
