103 comments found.
Hi there, I neeed support. I have renewed it directly from themerex support but the system does not let me submit a ticket anyway when i put my purchase code., it says tha support is expired… but I have just renewed it!
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the new code.
Regards
Hello, Why was my Slider Revolution license deactivated, when I updated to the latest Version 6.7.36 ?
Hello,
Bundled plug-ins are fully functional without the activation using a registration license key. In case you are willing to receive automatic updates and support from the plug-in team, you will need to purchase the plug-in separately. Only the direct buyers get the plug-in license key.
Navigate to Appearance > ThemeREX Updater and enter your purchase code to get the latest versions of bundled plug-ins and theme updates through the WordPress admin panel. To get the code, please navigate to your ThemeForest “Downloads” page and click on the theme download link.
Regards
is this version compatible with latest WP 6.6.1 ?
Hello,
Thank you for your interest in our theme!
The theme is fully compatible with Wordpress 6.6.1. In case any errors arise, they will be fixed right away. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello,
tried to update theme after a while and because wordpress login was blocked because of failures. Tried to preceed the update routine to solve problemes.
update fails, tried to upload files via ftp, failes. Than tried to update via wordpress backend, WP Bakery, themeRex Updater, revolution slider, essential Grid, booked appointmens fails:
failure message:
Download of the update by http://upgrade.themerex.net/upgrade.php?action=install_plugin&src=%2A&key=78cb47fe-d369-4d38-a8e4-8bd1f3533b09&theme_slug=hypnotherapy&theme_name=HypnoTherapy&plugin=essential-grid%2Fessential-grid.zip&domain=pbcberlin.de&rnd=1016005333 …
Download fails. cURL error 7: Failed to connect to upgrade.themerex.net port 80 after 0 ms: Couldn’t connect to server
.....
Thanks
contact via website failes, does not know the purchase code
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal. Please follow the link – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code to find the purchase code.
Regards.
block my site IP ((( when i try import
Hello,
Thanks for reaching out to us!
To investigate your issue additional information is required. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to assist you.
Regards.
Hi is it compatible with latest wordpress 6.5.2 and PHP 8.0 or PHP 8.1 ?
Hello,
Thank you for contacting us!
The theme is fully compatible with the latest version of Wordpress and PHP 8.1. In case any errors arise, they will be fixed right away.
If you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
This is a beautiful theme and well done. Are you considering converting this to an Elementor platform in the near future?
Hello,
Thank you for your interest in our themes!
We are planning the converting to Elementor next year. For now, our Customization Studio would be glad to help you with theme conversion. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
You can also consider these themes created with Elementor:
1 – https://themeforest.net/item/advice-online-therapy-counseling-wordpress-theme/44352117?s_rank=1
2 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687?s_rank=1 with the skin https://psychologist.qwery.ancorathemes.com/
3 – https://themeforest.net/item/cerebrum-trauma-counseling-psychology-wordpress-theme/43941862?s_rank=1
4 – https://themeforest.net/item/psychology-counseling-medical-wp-theme/16562811?s_rank=3
Regards.
I am circling back to find out if there’s an Elementor version in the works for this Hypnotherapy theme in the coming months? Thanks.
Hello, I received a Wordpress notice: The Booked plugin is no longer available. https://prnt.sc/6MVnTs6oGZgq What happens next? Will I get the update to Quickcal? Best regards Frank
Hello Frank,
Thank you for choosing our theme!
Our theme is compatible with the QuickCal plugin, though it is not provided with the package and should be purchased separately – https://codecanyon.net/item/quickcal-appointment-booking-calendar-for-wordpress/47981746
Also, feel free to use the Booked version 2.4.4 with the with PHP 8 and vulnerability fixes included. Just update the plugin with ThemeRex Updater https://edward-carter.ancorathemes.com/doc/#theme_update_plugin This will allow our customers to continue using the plugin on the site.
Thank you.
! SUPPORT ISN’T WORKING ! (invalid purchase code on themerex support)
Hi there,
I’ve got 3 questions:
1. First I want to change the /services/ & services groups urls and the title in the breadcrumb (now All services).
2. While editing services there is no bakkery plugin only raw code, how can i solve this?
3. The banner (slider rev) on Mac / Safari has no gap in the bottom. On PC, chrome or any other browser there is a gap, how to solve this so it looks the same as on Safari?
Thanks in advance,
Kind regards,
Hello Martijn,
Thanks for contacting us!
I see that you managed to submit a ticket.
Please check our reply: https://support.themerex.net/ticket/93950 Thank you.Hello,
is it possible to have a onepage system? And a sticky menu?
thank you!
Hello,
We appreciate your enthusiasm for our theme!
Definitely! With this theme, you have the convenience of constructing a single-page website and implementing a one-page navigation system. This allows users to scroll to specific sections of the page simply by selecting a menu item. Such anchor sections are created in a user-friendly WPBakery page builder.
Furthermore, you can easily enable the Sticky Header – https://prnt.sc/ImS-AxPr-CSJ
Best regards.
where can i find the favicon in a 512 size/good resolution? the one included is lowres. Even a bit higher would be much better. Thanks!
Hello,
Please check photo stocks like Depositphotos, Shutterstock or https://www.flaticon.com/free-icons/favicon
Thank you.Your website is off no possibility to contact and get support since fix days !!!
How can manually update my theme ?
Hello,
Thanks for reaching out to us!
You have several options to update the theme and all bundled plugins. Please check the theme documentation file – http://edward-carter.ancorathemes.com/doc/#theme_update_plugin
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, I am interested in purchasing this theme but am concerned the theme is only compatible to up to 5.9 and my WP is 6.0. If I purchase this theme at 5.9 would it still work? Thanks much!
Hello,
Thank you for your interest in our theme!
We are still testing Wordpress 6.0 version with our themes. So far, no issues were found. Feel free to upgrade the core. In case you come across any difficulties, our Tech support team will be glad to assist you at https://themerex.net/support
Regards.
Hi! Very good theme. I’ve a question: how can I translate the button text “find out more” in the service in homepage 1? I’ve searched in the single service page but I can’t find it! Thank you
Hello,
Thank you for choosing our theme!
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – http://edward-carter.ancorathemes.com/doc/#translations
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/
Thank you!
Hello, is it possible to have the main search function also search in the keywords of a woocommerce product? Now it doesnt…. Thanks!
Hello,
Thank you for contacting us!
Sure. If you experience issues with the theme search, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ to get more details on how to obtain support.
Regards.
Hi! When i use the themerex Google Maps for contact page (and leave the address empty) and then fill a few markers, then only the first marker is shown as a pin. The rest is ignored. Is this common? Thank you!
when is the new version update coming out (woocommerce 6.1 etc.) thank you
Hello,
Thanks for reaching out to us!
The theme is fully compatible with the latest versions of WooCommerce. Feel free to update it with Themerex Updater plugin – http://edward-carter.ancorathemes.com/doc/#theme_update_plugin It also allows you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date.
Currently, we are planning a new release, but the testing process will take some time. In case you come across any difficulties, our Tech support will be happy to help at https://themerex.net/support/
Regards.
Hi will this them support Wordpress 5.8 ?
Hello,
Thank you for contacting us!
The theme is compatible with WP 5.8. To avoid any issues please install Classic widgets editor plugin recommended by Wordpress team for full compatibility with 5.8 – https://wordpress.org/plugins/classic-widgets/
Also, please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package – http://edward-carter.ancorathemes.com/doc/#theme_update_plugin
Currently, we are working on a new theme version. It is in the Testing stage and will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
is this theme compatible with Elementor pro , or other builders??
Hello,
Thank you for your interest in our themes!
This theme is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder.
If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
You can also consider these themes that support Elementor:
1. https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687?s_rank=4 Please check Psychologist skin – https://psychologist.qwery.ancorathemes.com/
2. https://themeforest.net/item/psychology-counseling-medical-wp-theme/16562811
Regards.
