330 comments found.
I Want buy your template but i have an error in menu exact wen i click in icôn account javascript:void(0) in mobile
Hi,
We have tested on Android and iOS devices, both using the account icon normally.
Can you tell us what device you are using?
Hello, Android
Hi,
We tested on latest Android 10 and account icon is still working fine https://youtu.be/eJb7mgjCJ_A.
Can you tell more clearly the name of the device you are using, the android version and the browser name?
Thank you!
Hi, Android 11 firefox https://youtu.be/qX9A8ygMBIM
We have forwarded this bug to the dedicated team. They will be fixed soon and notified to you here.
Thank you!
Hi, how to open library with 500+ demo? I can’t find it
Hi, you can see this video guide https://www.awesomescreenshot.com/video/4468126?key=914439d26a233a4c0c4ab35a2bd51c2b
Thank you!
Found, Thanks! What’s ‘Style on theme’ in theme customizer? I don’t find anything about it on documentation.
Hi,
You need knowledge of CSS to be able to use them. This section is often used by Freelance developers.
Thank you!
I bought your template but can not use them, you did not provide a license number! How many days I have to wait the answer from you. Please provide a license number now.
Hi webworkeuropa,
Please use the purchase code to activate the Akira theme.
Ticket response time is from 24h to 48h. Due to the pandemic situation and the high number of tickets, the response time may increase, we will notify all customers in advance.
Thank you!
Hi, Please submit new ticket in our support service https://lightatendthemes.ticksy.com/ We will check and help you ASAP. Thank you!
TICKET #2916940
Hi ?
Hi, Please follow your ticket. Thanks!
please answer to my ticket #2914145
Hi, Please follow your ticket.
when i get a reply on https://lightatendthemes.ticksy.com/ticket/2911805 ?
You need to create your own ticket.
Thank you!
I’m unable to configure menu, errors when adding category
Hi, you can check this post https://lightatendthemes.ticksy.com/ticket/2899884/
Solved! Thanks
How to update the theme? Should I install the theme the same way as the firest time? There are no information about that in documentation.
Hi, You can see this guide here: https://lightatendthemes.ticksy.com/article/17119/ Thank you!
This guide refers to the update of the theme in versions: 2.2.0 and later. I want to update from 2.1.5. If I want to use the 1 click update module it says that I don’t have: Installed and Enabled the AxonCreator module
We’ve noticed your support has expired.
Please renew your support package and create a new ticket on our support page. Technical staff will help you as soon as possible.
Thank you!
hi, adding a category in the mega menu is giving an rror, please advise.
Hi, you can check this post https://lightatendthemes.ticksy.com/ticket/2899884/
Do you have installation services ?
Hi,
After purchasing Akira item, you can request installation service on our support page https://lightatendthemes.ticksy.com/
Thank you!
Bro do you have Customized services ?
Hi,
Please submit your custom request along with your budget in a new ticket, along with BO access information, FTP technical staff will help you as soon as possible. https://lightatendthemes.ticksy.com/Thank you!
Hi, can I use 1 column layout for mobile devices?
Thank you for contacting us!
Editing the column layout for each page is a default Prestashop function and there is currently no mobile-specific option.
No response to when the theme will be updated and compatible with the current version of Prestashop and PHP? So I know if I wait, or get another theme that works?
We have clearly described Akira that it is compatible with Prestashop 1.7.7.x
Once the 1.7.8.x update is available we will notify you by email. It is expected that the update will be made public in the next 3 days.
Thank you!
Hi. This theme is multistore compatible?
Of course. Akira is fully compatible with multistore of Prestashop.
Error message on installation with the new release “Cannot install module sekeywords. The module sekeywords could not be found on Addons.”
Akira update for Prestashop version 1.7.8.x is in the process of being completed.
Once the update is made public, PHP 7.4 will be fully compatible.
We will notify you by email as soon as the latest update is available.
Thank you!
How soon will that be, because I was expecting to get up and running after buying the theme, but now I can not use the theme and everything is just standstill
Hi. New version of Prestashop 1.7.8.0 released with php 7.4 support Does the template support the new version of Prestashop?
Akira update for Prestashop version 1.7.8.x is in the process of being completed.
Once the update is made public, PHP 7.4 will be fully compatible.
We will notify you by email as soon as the latest update is available.
Thank you!
Excellent thank you!
Please where is the ” 500+ Premade demos Included in our constantly growing library”?
I need to get access to the demo, as the documentation provided is old and not the same as what you have now on the theme.
Waiting for your response
Hi,
Thank you for contact us!
After activating the theme with a purchase code, you can use Axon – Library to download 500+ demos content like this video tutorial https://www.awesomescreenshot.com/video/4468126?key=914439d26a233a4c0c4ab35a2bd51c2b
Second licence I have bought for another shop. Always happy with the theme, with Axon Creator, with the endless possibilities this theme offers. ... and above all with the great support, spectacular. Thank you.
Thank you so much for your feedback!
Problem solved
We are glad to hear this is resolved.
Please do not hesitate to contact us if you have any other needs.
Please tell me where I can modify the side bar on the product page for Akira . Regards
Thank you for contacting us!
Please create your ticket on support channel https://lightatendthemes.ticksy.com/
We will help you as soon as possible.
On the product page, can I insert images and videos at the same time in the product images section? In each of the possible product pages?
Hi,
You can see our demo product. Product photos and product videos can be added at the same time for each product. https://akira-elementor.axonvip.com/en/art/4-44-ut-male-eleifend.html
Thank you for your attention!
