544 comments found.
I want to get my money back
Hello,
Please send a refund request.
Thank you 
I have already done this please accept the request
I have already done this please accept the request
When I deleted the category, there are no more pages in the site, it became empty. This is a very bad theme
When I deleted the category, there are no more pages in the site, it became empty. This is a very bad theme
I have two questions:
1. Can the audio player truncate/shorten audio files or allow a watermark to be used with audio files?
2. I have been unable to add categories and products listings to the dropdown search boxes.
Can I get some directions on this
Greetings,
I’m having some problems setting up the “Select Category & Select Product” dropdown boxes that appear on the category pages.
How do I add categories and products listings to these two areas?
Hello dear,
We’ve already replied on ticket no #81 about this topic. Here is the screenshot https://prnt.sc/1y66g4t
Please check your ticket.
Thank you
I cannot find your reply. I saw the screenshot, but its only a screenshot. I do not see any explanation attached or guidance regarding the issue. I also logged into my profile dashboard and I did not see any response to the ticket.
Hello,
You told didn’t get any response but we saw you didn’t open the message.
However, we’ve replied with your new ticket which title is “Audio Player”. Please check this.
Thank you
Ok, I found your response and I replied.
Thanks
Is it work with woocommerce to ?
It’s just WooCommerce supported but all functionality comes from the Easy Digital Downloads ( EDD ) plugin.
Hi I have some problems with the Edimart theme after installation. Whenever I open a new ticket your support tells me not to open a new ticket but rather reply to old ticket messages. I tried to do that and I am getting SEND error messages. Can you help me please?
This is the mail system at host gateway22.websitewelcome.com.
I’m sorry to have to inform you that your message could not be delivered to one or more recipients. It’s attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system<support@wpninjadevs.com>: host eforward1.registrar-servers.com[162.255.118.51] said: 554 5.7.1 <support@wpninjadevs.com>: Relay access denied (in reply to RCPT TO command)
Hello,
We’ve replied you all your questions. Unfortunately, you are not checking your ticket but creating new ticket. Please login here https://doc.wpninjadevs.com/support/ and check your #92 ticket. Screenshot https://prnt.sc/1y29ht8
Note: Please don’t create any new tickets. Kindly check #92 ticket.
Thank you
No no no … that’s an old ticket. I have a new problem. I wanted to open a new ticket for it but I was told by your support not to open a new ticket but rather reply to an old ticket email chain. When I reply to the old ticket in my email, I get error message that my email was not sent. I also tried to send a unique email to support@wpninjadevs.com, the email did not go through. I still got an error message. * I highly recommend you test and check the configuration of your email with your host provider to make sure you are receiving all emails. * To get my ticket through, I am going to go ahead and open a new ticket again. Please check that area.
Yes, kindly reply to your old ticket. We accept only one ticket. Please don’t create any new tickets. Kindly check #92 ticket.
When you say check ticket #92 do you mean check the email with ticket #92? I have checked it and still haven’t seen the solution to my recent problem. I have an issue with the way the Purchase Now button and the Google Pay button is displaying all the way at the bottom of my website whenever an item is added to cart. You can email me at support@sleeplessbots.com if that can help .
Hello,
You no need to check your email just check your ticket. Your account has already been activated. Here is the screenshot https://prnt.sc/1y692q8
Go to this link https://doc.wpninjadevs.com/support/ and log in then open your ticket. I hope you get it.
Unfortunately, we do not provide email support.
Thank you
Hi Codeldem team, I have pre-sales questions.
1 Is Eidmart suitable for use by a single freelancer for sell services? 2 I would like to use Eidmart to sell digital services (single seller and not multi-vendor) such as graphic services, video intros, logos etc. 3 After purchasing the service, the customer accesses an area reserved for him, when the service is ready he can receive the link to download the service. 4 I also want to sell monthly subscriptions with the ability to receive recurring payments.
5 I understood that for point 2 I would need the plugin: https://wbcomdesigns.com/downloads/edd-sell-services/ This plugin is however designed for multi-vendor or is it possible to set it for a single seller? If I use this plugin I can keep the Eidmart graphics unchanged or for the customer frontend and on the products page the graphical layout of the plugin will be shown which I don’t like because it has a not very modern design.
Do you have other alternatives for the EDD sell services plugin?
6 Is it possible to add in the product description page but also in the product list a button to open a video (each product with a video) in lighbox? 7 Can I customize the content of the product description page by also adding other photos in addition to the text described for the product (I do not mean the photos of the product at the top but add photos in the part where there is the text)
Thanks and sorry for so many questions.
Hello,
You can use this plugin ( https://easydigitaldownloads.com/downloads/downloads-as-services/ ) to sell services.
Yes, it’s suitable for single vendor.
Yes, you can sell service as a subscription base just need edd recurring plugin https://easydigitaldownloads.com/downloads/recurring-payments/
Yes, you can use video, images and others on the product description page but not lightbox.
Thank you
Hi thanks for reply. One more question … can I also add photos in the descrption body? see screenshot link…
https://ibb.co/4YBqwL4Yes, you can add photo in the product description section.
can we get refund on this theme i purchased
Hello,
Yes, you can get refund just by sending a valid reason. Please check your ticket we’ve just sent you the process to get refund.
Thank you
i have send the refund request , at least reply or mail me back will i get refund or not.
You need some patience, please.
I sent a message to you for the past almost a week now, you are yet to respond. Is this how poor your Support or Response is? Or is it because I am yet to purchase the theme. Note that pre-sales support is as important as sales support. Meanwhile, I could also see complaints by some users who have bought your theme that you are not responding to on time.
Meanwhile, I want to advise you to build an eBook Demo which should include features such as Publisher, Author, Publication Date, File Size, File Format, Language, Read Online, PDF Preview, etc
It will be good if the eBoom Demo also has features and details for Book Production services, such as Book Editing, Book, Formatting, Graphics Design, etc.
Hello,
We are so sorry! I’ve verified your questions. Your all answers were available in the theme description. Kindly check the theme description. However, thank you for your suggestions.
Thank you
Thanks for your response. But there is a question the theme description does not answer yet.
Does it have a feature to compel Vendors to subscribe to a Listing Plan before they are able to upload their products?
Out of the 14 Home Demos, there are 6 for Software alone. This makes it appear that the theme is for Software, which means that it has more features for software sales than other things like ebooks, audio/music, etc.
Please, as a matter of urgency, GIVE US A DEMO FOR EBOOKS. I would like to test the Eitmart theme on www.myebookhub.com. But an eBook Demo of the Theme would be better.
Thanks.
Hello,
Again, please check the theme description for 14 demos. Screenshot https://prnt.sc/1y2a1qu Sorry, we have no Ebook demo right now.
Thank you
You have not answered the question below yet:
Does it have a feature to compel Vendors to subscribe to a Listing Plan before they are able to upload their products?
Does it have Supported Subscription Registration – Meaning does it have a feature to compel Vendors to subscribe to a Listing Plan before they are able to upload their products? Does it mean that I don’t need to upload the Stripe plugin? What does Sticky Price mean? Does it have a feature for Discounted Prices? Is it only EDD Front End Submission (FES) plugin needed to build a multi-vendor website with EidMart theme? Meaning, does it have inbuilt Stripe, Recurring Payment, Commission, Download As Service, Favourites, Featured Downloads, and Mailchimp, etc?
Hello dear, I purchased EidMart Theme And install this theme, But Vendor Deshboard Not Working, Profile, Uploads , download etc . it’s not work. please let me know whats the problems. please solve this problems . waiting for your repose, please it’s argent for me and my developer…
Sanjila Hasan
Item Purchase Code:
Hello Sanjila,
To work vendor dashboard and other related vendors you need the EDD Front end submission plugin.
Here is our documentation https://doc.wpninjadevs.com/docs/eidmart/vendor/how-to-settings-edd-vendor-profile-upload-product-page/
From our theme description please check screenshot- https://prnt.sc/1x19j87
Thank you
Hello dear, I purchased EidMart Theme And install this theme, But Vendor Deshboard Not Working, Profile, Uploads , download etc . it’s not work. please let me know whats the problems. please solve this problems . waiting for your repose, please it’s argent for me and my developer…
Sanjila Hasan
Item Purchase Code:
if i buy this theme, will i get any premium plugins with this theme, can you tell please tell me all the plugins i will get asap.
Hello,
Without any premium plugin you can run your digital marketplace. But when you need multi-vendor you need EDD front end submission premium plugin.
Please check our theme description question and answer sections https://prnt.sc/1x1a17j
Thank you
does this theme gives us payment gateways feature or plugins inbuilt, i.e after buying the theme i dont need to buy another plugin for payment gateway
is there any tutorial video or demo video of this theme
does this theme payment gateway support indian currency INR
Hello,
Here is our documentation https://doc.wpninjadevs.com/docs/eidmart/ Easy Digital Download plugin support Paypal & Stripe as default.
Please check the theme description.
Thank you
does this theme support the use of bbPress? Will bbPress registration and and this theme user registration create any problem?
Some links are broken such as https://eidmart.wpninjadevs.com/wp/faq/ so the importing didnt work perfectly please help. there are many more link broken please fix them so i can make perfect import
Hello,
You can import images easily if not imported. Here is the screenshot https://prnt.sc/1xccv04
Feel any trouble submit a ticket here https://doc.wpninjadevs.com/support/
Thank you
i needed this main demo content https://eidmart.wpninjadevs.com/wp/ but im not able to import this main demo content.
Please read documentation https://doc.wpninjadevs.com/docs/eidmart/installation/import-demo-content/
whatever progress i have done with the theme will it be reset to default on new update? so will i need child theme for my progress not to get erased?
Hello,
If you use CSS code in the main style.css file and will update the theme then customized code will be erased. So you should backup before updating.
You can also use your CSS code in the WordPress customizer “Additional CSS” field. To get this field you should go Dashboard -> Customize -> Additional CSS.
On the other hand, you can use child theme.
Any problem submit a ticket here - https://doc.wpninjadevs.com/support/
Thank you
can i make the product notdowndable or you can say disable cart, but the product should show in the list? How can i do this?
Please submit a ticket here https://doc.wpninjadevs.com/support/
Note: Our support is ticket base not comment base.
im unable to join the support ticket through the email i purchased this theme.
if you can add chat system buyer and seller inbox chat system your theme is great
Hello how to change the single product default theme from general to audio. for all products ?
Please check the screenshot https://prnt.sc/1wtddl9
Hello. I send a ticket but no reply yet. I am using this theme to create and upload mp3 files. when I upload products and upload music (.mp3) files both in the preview section and upload files section. I cannot play this mp3 preview sound in the homepage or single product page. The audio file is not even there just like the demo files. I even noticed that How can I solve this problem? Thanks
(In summary. How to upload mp3 files using edd fes)
Hello,
We’ve got 3 tickets from the same licence. But we are replying to ticket no #66 https://prnt.sc/1wtbizg
So please check this ticket we’ve already replied to there. and other tickets will be deleted. Kindly, don’t create any new ticket any problem reply from #66 number ticket. I hope you get it.
Thank you
Hi questions buyer and seller has dashboard ? if yes then how can i check what style dashboard seller and buyer has also how site owner will earn ? can i use this as a isngle author sell videos acutly my service is create videos and sell them can i do without seller
Hello,
Sorry to late!
Please verify this link to get dashboard screenshot https://eidmart.wpninjadevs.com/demo/
Yes, you can use this as a single author and can earn money selling video.
As well as please read the theme description properly then it’ll be easy to understand for you.
Thank you
sounds good you will update every month ?
you need to update some dashboard things on admin side and client side
bro can you add section sell video i mean user come to my site and he or she can sell video to me by submit document and video clip proof his her video YouTube link
Hey, I’m not able to import the demo. I’ve contacted before and changed PHP configuration settings etc but nothing is working. Can you please help asap?
Please check your ticket any problem reply there. We’ve already replied.
I have not received anything.
Sorry, Maybe we messed up you with someone. Anyway, Did you submit any tickets here? https://doc.wpninjadevs.com/support/
If not please submit a ticket now.
Thank you
I’ve already submitted but no reply
You need some patience. Please check your ticket.
Hello I purchased and installed the theme and now I’m looking for the Sound filter page ? Is there a way to set up this page separately? Thanks
