36 comments found.
Hi,
I really like your theme — it seems perfect since it works both for events and for selling products.
I just have a question: is it possible to sell tickets for each event? On this page, for example, I don’t see a ticket option: https://emojination.themerex.net/event/finally-here-wolf-people/
Ideally, we’d like to sell tickets for every event, with the option of different prices depending on the event, or even multiple ticket types (e.g., entry only, entry + a beer).
Also, does your WooCommerce integration work with Moneris?
Hello,
Thank you for your kind words! You are right that the default event pages don’t have a ticket option built-in. This is because selling tickets is a specialized e-commerce feature that is typically handled by a separate plugin that integrates with WooCommerce.
To sell tickets for your events with different prices and types (like “entry only” or “entry + beer”), you would need to use an extension like WooCommerce Tickets or a similar plugin.
The ability to process payments through a specific gateway like Moneris is also handled by a separate plugin, not the theme itself.
To accept payments via Moneris, you would need to find and install a Moneris payment gateway plugin for WooCommerce.
Regards
Oh ok I see but if the company is only a small one and they want to sell ticket via woocommerce already in this package is it possible. It would be a downloadable product or a virtual product.
Hello,
The key is to use WooCommerce’s built-in functionality creatively. Here’s how you can make it work:
1. Create a Product: In WooCommerce, you would create a new product for your event.
2. Product Type: You would set the product as Virtual and Downloadable.
3. Pricing: You can set the price for a single ticket here.
4. Ticket Types: For different ticket types (e.g., “Entry Only” or “Entry + Beer”), you can create separate products for each one.
5. Ticket File: For the downloadable file, you can create a simple PDF or a text file that acts as the “ticket.” This file can include details like the event date, time, and a unique QR code or number (which you would generate and add to the file). The company would then check this code at the door.
Regards
Hello, Awesome theme. Do you have a version built on Elementor? WPBakery is really a problem. Basic fixes like the main logo don’t even save after uploading. The structuring of tables doesn’t save. Some tables don’t even show up when I go into edit mode. Please, if you have a version on Elementor I would greatly appreciate it. Thanks
Hello,
Thank you for contacting us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Unfortunately, there is no Elementor version of the theme. If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support
Regards.
I have downloaded it from Elements, so I don’t have a transaction id, so I cannot log a ticket in support. The demo data file is missing from your server, so no demo sites can be installed. HELP! I do not want to rebuild this from scratch!
Hello,
Thank you for contacting us!
The problem is related to the 3rd party plugin “One click demo import”, you should deactivate it to avoid any issues with the built-in import tool. Our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo – https://emojination.themerex.net/doc/#installation_demo_content
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to obtain support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Hi, do this theme works with elementor ? Regards
Hello,
Thank you for your interest in our themes!
This theme is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builde.
If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support
You can also consider these themes created with Elementor:
1 – https://themeforest.net/item/festy-theme-park-circus-festival-wordpress-theme/36252787?s_rank=5
2 – https://themeforest.net/item/the-gig-standup-club-night-bar-wordpress-theme/35759592?s_rank=4
3 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687?s_rank=22
Regards.
Thank you i have been assisted
You are always welcome! Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/. Thank you!
Have a nice day!
I downloaded it from envato elements. Where can I see the license code? I can send you my elements username and password if needed.
Please use “Presales Question” option at https://themerex.net/support It does not require purchase code verification.
Regards.
I am struggling to activate demo data, when i click demo data it doesn’t want to take me in to the demo data so i can activate the theme and start designing.
Please attend TICKET #53608
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements – http://emojination.themerex.net/doc/#installation_theme_requirements
In case demo data installation is stuck and you see “Error load data from the file” error message, you can manually install it by downloading the demo.zip archive from our server – demo.zip and extract it in your Theme’s folder root directory – https://prnt.sc/1wqwevz
If the issue persists, please provide your website details in your support ticket.
Regards.
There’s no error showing as the system shows that we have the right system and everything, the problem is when clicking ” Demo” to activate it but it’s not taking me there. I opened a ticket and sent log in details for you guys to see that. Please kindly assist, we want to start working on this website, it’s a big client, we already late.
Сould you please provide your ftp details in the support ticket at https://support.themerex.net/ticket/53608 ? The Support Operator will have a closer look at the issue.
Thank you!
I have replied with the ftp details
Thank you! We are investigating the issue. Will keep you updated.
Regards.
I bought the theme, tried to upload it, when i try to activate it via demo (theme panel) it doesn’t show it keeps showing start (green) but i have installed everything, it just won’t let me select theme i want to use.
please attend TICKET #53608
Hello,
Thank you for submitting a support ticket! Please expect a reply shortly.
Regards.
Hello there. I bought your theme from elements but I’m having problems. I know premium purchase required for help. But I need urgent help. Some areas on the homepage are not visible on mobile. Could you please help me?
Hello,
Please check the Row settings using WPbakery Visual page builder (Backend editor). As you can see some rows are hidden on mobiles and tablets: http://prntscr.com/1wld7dc You may change that in “Custom layouts” tab as shown on the screenshot.
Regards
Could you please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body? It doesn’t require support renewal. Our Team will help you as soon as possible.
Regards.
If you download the theme from Envato Elements just provide the name of the theme in the message body using “Presales Question” option at https://themerex.net/support
Regards.
I downloaded it from envato elements. Where can I see the license code? I can send you my elements username and password if needed.
Please use “Presales Question” option at https://themerex.net/support It does not require purchase code verification.
Regards.
Hello,
Thank you for choosing our theme!
Sure. Please feel free to use this background image for your website.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I have a multilingual website, how can I change the logo url in the header to link to the correct homepage?
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Could you please submit a support ticket at https://themerex.net/support/ ?
Thank you!
Hello, is there a way to translate or edit the “view all” button under the Events preview in the home page? Thank you
Hello,
Thank you for contacting us!
Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
Support
Themerex Portfolio
Website
Hola, he descargado el tema a través de Envato Elements y tambien tengo un problema con WP BAKERY BUILDER, como puedo solucionarlo ?
Hello,
Thank you for contacting us!
To avoid any issues, bundled plugins should be updated to the latest version. If you download the theme from Envato Elements, Our Tech support team can send you the latest version of WPbakery Page Builder and the rest of the plugins whenever you need the update. Just submit a support ticket at https://themerex.net/support/ using option “Presales Question” and provide the name of the theme in the message body. Our Tech support team will help you as soon as possible.
Regards.
Support
Themerex Portfolio
Website
Hello, I know you don’t give support for themes downloaded from envato element, but i would like to know if you could help me? I have some problems with your theme. a problem with WP BAKERY BUILDER, and a problem with colors, with 2 of your themes I have the same problem
this fixed, but just 1 question, where are the side menu settings please ?
colors, suscribe button..etc
Hello,
Thank you for contacting us!
We highly recommend getting familiar with the documentation file for the theme. You can find it following the link – http://emojination.themerex.net/doc/
To get more details on how to purchase support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Support
Themerex Portfolio
Website
hello, thanks for your reply, but I really can not find it in the documentation. I have already looked before
Please Help me
Hello,
The side menu info is changed in the Theme Options of the page, “Header” tab. If right menu position is selected, you will see “Info text” and “Info link” fields: https://prnt.sc/10852op
Regards
Good day.
I get an error when trying to edit any block in WPBackery
Cannot read property ‘css’ of undefined at e.<computed>.<computed>._destroy (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-draggable,jquery-ui-controlgroup,jquery-&load[chunk_1]=ui-checkboxradio,jquery-ui-button,jquery-ui-dialog,utils&ver=5.6.1:140)
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Support
Themerex Portfolio
Website
Pre-Sales Question: How often are you planning on releasing theme updates as I’ve notice the change log says the last one was back in November?
Hello,
Thank you for your interest in our template!
The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard when a new version is released. Please review the detailed instructions: http://emojination.themerex.net/doc/#installation_theme_update
Currently, we are planning an update. But the testing process will take some time. Please note that the template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
Support
Themerex Portfolio
Website
Perfect. Thank you very much
You are welcome. Have a great one!
Support
Themerex Portfolio
Website
Hello the wpbackery dont go, and the event calendar dont charge the images, i cant upload the images
Hello,
Thank you for choosing our theme!
Please ensure that WPBakery, Essential Grid and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://emojination.themerex.net/doc/#installation_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Support
Themerex Portfolio
Website
Hi there
I’ve recently purchased Envato Elements and I’ve downloaded your theme to use for a client project. I’m having an issue with the homepage section where the events are supposed to show? I cant seem to get them to appear no matter what I try? Please can you assist me?
I cannot start a support ticket as there is no purchase code with envato elements?
Thanks in advance
Hello,
Please make sure to put a tick next to ‘Show Past Events’ in the shortcode if you do not have any upcoming events http://prntscr.com/s4hs1f
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/.
Best Regards,Hi Melissa
Thanks for your quick reply, unfortunately it still doesn’t work!? I already have events in future dates as well as the past events box ticked and it is still blank from a fresh install of the theme, I will send a pre sales question now, if you could let me know how to fix this on the theme I would really appreciate it.
Regards.
Hello,
In this case the issue needs to be investigated closer on your site specifically, since as you can see, it works with no issues on the default demo. Please submit the Pre-Sales ticket for more info on how to purchase the support service for further assistance.
Best Regards,I’ve already submitted a pre sales enquiry via your support system, to be honest I really don’t want to pay for support right now for a theme that is broken straight out of the box, it was installed on a fresh site and doesn’t work? If you could kindly take a look and reply to my enquiry I’ll consider support if necessary. Thanks
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,problem with installing Contact Form 7 Datepicker it cant find it on the repo
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Can you edit these boxes the background? https://ibb.co/y48gvFv
Hello,
Thank you for your interest in our theme!
Sure, it is possible to change the pink background image. Please contact our support team for help after the purchase.
Best Regards,
