Hello,

Thank you for contacting us.

Yes, our theme is built for WordPress and you can host it Siteground. Let me know if you have other questions that I could help you with.

Kind Regards

is the site speed VERY fast? in comparison with Flatsome?

Yes, our theme is very well optimized but your website depends on a lot of different factors inluding your server, image optimizations, cache plugin, CDN etc.

Hello,

We are terribly sorry for the inconvenience! We will do our best to avoid such situations in the future and provide you with a professional support service.

Kind Regards

Please see this topic https://xtemos.com/forums/topic/3-problems/ post October 20, 2021 at 4:00 am.

I made a video on how to enter the site. The technical support specialist could not repeat the actions on the video. I don’t even know what to say to that. I had to ask to change the specialist because it was impossible to continue the conversation further. And the other specialist had no problems !! He very quickly fixed the problem and said that everything is clear and everything will be fixed. You have this kind of technical support when a specialist spends little time on the user’s response and does not want to understand the message that was written to him.

Yes, this is a flaw on our part and we will do our best to avoid such misunderstandings in the future

It should be “Font Awesome 5 Free” and not “FontAwesome 5 Free”.

Heeey! Has worked!!! OMG! Thanks a lot for your support. The best theme forever!

We are glad that you sorted it out. Let me know if you need any further assistance.

Have a nice day!

Hello,

Thank you for contacting us!

Yes, you can create similar filters with our theme. You can see an example here https://woodmart.xtemos.com/product-filters/

Kind Regards

I checked it but it seems like there are only 4 variations of the search filter, Is it possible to have 10 variations like that, http://www.mrken-fan.com/search/??

Yes, you can display as many filters as you need.

Hello,

Thank you for your comment!

Please, send us an example link to you your blog post and specify what kind of links do you want to highlight.

Kind Regards

Hello,

The problem is caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly, after that, re-save your header.

Kind Regards

Solved, thank you!

Hello,

Let us know if there’s anything else we can do for you! You can always reach us at any time.

Wish you a wonderful day!

Kind regards

Yes I was careful to use the tutorial list, even so when I click on the mobile menu a # appears on the link and it takes a while to open the mobile menu. disabling JavaScript delay wp rocket everything goes back to normal.

Ckeck list

jquery.min helpers.min.js clickOnScrollButton searchFullScreen menuOffsets menuDropdowns cartWidget mobileNavigation loginSidebar menuSetUp cart-fragments slick productImages cookie.min owl.carousel owlCarousel imagesLoaded

Hi,

Could you please send us a link to your website where we can see this issue?

Kind Regards

I deleted the language files in Italian and the problem was solved

Hello,

We are glad that your issue has been resolved.

If you have any questions please feel free to contact us.

Wish you a wonderful day!

Kind Regards

Hello,

In order to create the anchor with smooth scrolling, first of all you need to add the ID to your section in the “Row” settings, after that go to Appearance -> Menus -> select your menu -> create a link using the “Custom Links” element and open it, there find the “One page anchor” field and enable it.

Kind Regards

Hi

Thanks for the reply. I tested on the main menu, it works. Thank you.

However, I tested by putting the menu on the sidebar, it doesn’t work.

1) Enable “Off canvas sidebar for mobile” 2) Create Sidebar A 3) Create a page with 3 sections (with section ID), enable sidebar A on this page. 4) Create a menu with menu items linking to the sections above, enable ““One page anchor” for each menu item. 5) Add the menu to Sidebar A widget.

If I do it this way, it can link to the sectionx without problem, but have these problemx: 1) No smooth scroll, it jumps to the section straight away. Is not a problem here as I just found out that I can use CSS to enable smooth scroll. html { scroll-behavior: smooth; }

2) The mobile sidebar menu doesn’t close if I click on the anchor link. Seems like this is a fairly common problem where menu is not close when clicking on anchor links on menu, it happens to a lot of other themes too from my Google search.

Hope this can be resolved in future releases.

Thank you.

Hello,

We will consider your feedback.

If you have any questions please feel free to contact us.

Have a wonderful day.

Kind Regards

Hello,

Unfortunately, the “Size Guide” table is only for the familiarization with product sizes, so we can’t add a Hyperlink to one of the numbers on the “Size Guide” table.

Kind Regards

Can you let me know which files to edit so I can make these fields work with hTML entry so we can add hyperlink to the text?

Hello,

Please, send us a screenshot of the element you want to customize and we will give you the file path.

Kind Regards

it doesn’t matter it started working again

Hello,

We are glad that you sorted it out. Let me know if you need any further assistance.

Have a nice day!

Hi Xtemos, could you let me know please

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos Also, provide us with some screenshots about the issue so we can better understand what is wrong.

Thank you in advance

In this case, you need to purchase our theme on ThemeForest firstly. Then you will get a purchase code and will be able to create a topic on our support forum.

can I buy only support? is there any possibilities?

Sorry, but there is no way to purchase support only if you don’t have a valid license for the theme itself.

Hi,

Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.

Regards

Hi,

Thank you very much for your comment.

Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/

Regards

Hello,

The best way to translate the “Countdown timer” element is to use the “Loco Translate” plugin, go to Loco Translate -> Themes -> select your active theme -> select language -> there click on the “Sync” button to synchronize all strings from the theme, and in the search field write “HR”, “MIN” etc. and select it from below, create your translation and click “Save”

Kind Regards

Hello,

Thank you for purchasing our theme and contacting us.

Yes, our theme should work without any issues with this plugin.

Kind Regards

Great ! thanks

I like your theme and your support. Best regards. Joffrey

You are welcome! Feel free to contact us if you have any further questions.

Hello,

In order to replace the mobile menu only for the 1 page, please, try to add this code to the functions.php file in your child theme.

if ( ! function_exists( 'wd_change_nav_menu_args' ) ) {
    function wd_change_nav_menu_args( $args ) {

        if ( 'mobile-menu' === $args['theme_location'] && in_array( get_the_ID(), array( 576 ) ) ) {
            $args['menu'] = 95;
            unset( $args['theme_location'] );
        }

        return $args;
    }

    add_filter( 'wp_nav_menu_args', 'wd_change_nav_menu_args' );
}

In the “$args[‘menu’]” field you need to add the ID of your mobile menu from Appearance -> Menus.

In the “array( 576 )” field you need to add the ID of your page where the menu will work.

Kind Regards

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos

Thank you in advance

Hello,

Try to use the “Duplicate Page and Post” plugin to copy your HTML block.

Here is a documentation about this plugin:

Kind Regards

Excelent plugin, Thank you for your help. You are the best.

Hello,

We are glad that your issue has been resolved.

Let us know if there’s anything else we can do for you! You can always reach us at any time.

Have a wonderful day.

Kind Regards