516 comments found.
hi, mega menu is not showing,, it is also saying to connect and active Elementor
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information.
Our team will help you soon.
Thanks!
If I select Home mobile. My web view will not look organised and if I select Home 1 Elementor my web view will look good but my Mobile view will not look good…...what is the cause….?
Hello,
Thank you very much for your comment.
1. Please choose Home 1 Elementor for your website as homepage. 2. You can enable the mobile layout and choose Home mobile for the layout of your site on mobile device in Appearance > Theme Options > Mobile Layout.
We see that you have created a ticket in the system. Our team will follow and support you with the issue there.
Thanks,
It is ok now….but how can I design the mobile layout with Elementor….?
Hello,
You can Edit the Home mobile with Elementor.
Thanks,
Hi there, I have purchase maxshop theme but when i import the dummy content into my side so it is showing me an error ok ( OK:200). Could you please let me know how can i fixed it? Thanks
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you install this theme.
Thanks!
I checked your theme and its mobile layout. One thing I want that is Loading thime for add cart button.
1- In mobile version , add to cart button must be shown with product and no loading required for add to cart. Also product add to cart popup or sidebar shown when clicking.
2- If I hover mouse on a product then add to cart and other buttons are shown , is there any option to make them fix buttons below product and only add to cart button is showing both on mobile and dsktop.
3- If I have products for specific area , then any option to , User select area and only relevent products are shown.
Dear Sir,
For your request, our team will provide you with customization work for it.
Please contact us on our Support System (https://support.wpthemego.com) after purchasing our theme.
Our team will discuss this work with you.
Thanks!
Do you already have a translated .POT file for the Russian language?
Dear Sir,
We provide maxshop.pot file in the language folder. You can use it.
Or you can install and use the Loco Translate Plugin.
Please refer to this guide: https://wpthemego.com/how-to-translate-wordpress-with-loco-translate/
Thanks!
Hi i am using woocommerce Version 4.8.0 it conflict SW Max show this error “(index):2319 Uncaught TypeError: Cannot read property ‘setLocaleData’ of undefined” How can i resolve this.
Dear Sir,
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
you guys need to fix your demos. It takes super long time for the pages to open, on mobile too. I wanted to buy your theme but it seems its bulky and super slow
Thanks for your comment!
Our team is working now to solve this issue.
Thanks!
I bought the theme today and installed in wordpress, but it is not asking about plugins and demo etc,, what to do ?
I am giving order ID again and again 137390666 in your support system but it is asking again and again, wrong order ID while I am giving right ID
Hi arshad_tahir,
We verify your order by purchase code. Please follow this article to get the purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Remember that do not publish your purchase code here. Please give it in your ticket on our support system.
Thanks & regards!
I have created ticket (06381) and still waiting for your reply 
Dear Sir,
Our team has resolved your issues and replied to your ticket.
Please recheck your site.
Thanks!
Thank you for reply, but issues are still there…
Thanks for your comment and sorry for the late reply. Our team has been backed to work after the weekends. I checked and see that the supporter has been checked and replied you in the ticket. Thanks,
again issue with plugins,, i created ticket again, plz reply at your earliest
Thank you. Our team will follow to support you in the ticket. Thanks,
your team did not solve the issue yet, plz follow
Dear Sir,
We released an updated version yesterday, please update your site with the latest package.
If you still get the problem, please contact us via your ticket.
Thanks!
Please how do I remove the page title on the pages
“Home page 2 MaxShop – Multi Purpose Elementor Woocommerce”
Dear Sir,
Please refer to this guide: https://wpthemego.com/document/how-to-edit-the-page-title-in-your-site/
thanks!
I cant add logo to any of the header via elementor . When I save it gives error 404.Please what should I do?
Dear Sir,
For your issue, please submit a ticket on our Support System: https://support.wpthemego.com and provide us more information about your site, our team will check and help you soon.
Thanks!
Hello,
I was watching the online demo that I discovered the one bug and the one gaffe!
The bug:
In main page, when I click on zoom of the products, the product photo is very small, and the other photos didn’t load.
+ See it: https://ibb.co/Qm2sPPz
The gaffe:
In “Live Preview”, url of “Home Page 5” is “https://demo.wpthemego.com/themes/sw_maxshop/home-page-5-elementort”, but is not true address!
The correct url is “https://demo.wpthemego.com/themes/sw_maxshop/home-page-5-elementor”.
The letter “t” at the end of url (elementor) is extra.
Sincerely,
Dear Sir,
Thank you so much for your comment!
We have fixed the wrong link on the intro page.
We also fix the QuickView issue soon.
Thanks!
I have created a ticket and not replying its more than 3 days
Hello,
Thanks for your comment and sorry for the inconvenience.
We checked and see that you have 02 tickets in the system and the team helped you there. We’re sorry that we’ve been back to work after the weekends then we check and support you today.
Thanks,
how to activate Elementor Pro? slider revolution ?
Hello. Website has two breadcrumbs. How can I disable one breadcrumb? // I also have this error
https://computerlk.com/shop/Hello,
Thank you very much for your message.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/
After checking, it will be easier for our technical supporter to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
No footer for privacy and contact location and other
Hello,
Thank you for your comment.
After importing the demo content, you need to configure the footer for the pages.
If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/. After checking, it will be easier for our technical supporters to follow and help you. p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
Hello. Website has two breadcrumbs. How can I disable one breadcrumb?
Hello,
Thank you very much for contacting us.
Now, our support center is down. And we are trying to fix it as soon as possible. While wating, please provide us your site info via email contact@wpthemego.com. We need to check your site before giving you an answer.
Best regards
I wrote you a letter. And he provided all the data. My email: farhadstudio@gmail.com
Thank you!
Website has two breadcrumbs. How can I disable one breadcrumb.
https://computerlk.com/product/wireless-bluetooth-keyboard-alcatroz-xplorer-go-100bt/Hello,
Thank you very much for contacting us.
First, With this problem, please provide us your site info via our help center(https://support.wpthemego.com) including admin account, FTP or Cpanel info. We need to check your site before giving you a solution.
Second, we checked and see that your support time is expried. So, please renew it to get our VIP support serivice.
Best regards
Hi,
After several versions, you still have not solved this problem!
Check with wampserver xdebug: https://ibb.co/KGqcDd1Dear Sir,
Thank you for contacting us!
Please submit a ticket on our Support System: https://support.wpthemego.com, provide us the number of error line in warning message, we could not get it clearly. Then our team will support you soon.
Thanks!
Hi! I work for a client. In the mobile version, the search is not ajax. Can this be improved? Version: 3.4.1
Hello,
Thank you very much for your feedback. We noted your idea and will recommend it to our developer. Hoping that we will have this feature in the next version of this theme.
Best regards
Thank u, sir, for sharing kind of information for an e-commerce website that implement the ideas in this article would not only stand out from the competition but would also see a spike in the traffic to their product listing web pages. babashoppify
Hello,
Thank you very much for your comment.
If you have any questions about our theme, please let us know. We will check and support you.
Best regards
Do you provide updates for premium bundled plugins that come with your themes. Say I want to update the revolution slider or WPBakery page builder plugins. Also, the price filter for my site has a funny appearance for word filter, where the word filter is broken into 2 lines, its displayed as like this: FILTE R
Kindly help.
Hello,
Thank you very much for contacting us. And we are so sorry for not replying to you soon. We miss your comment.
About those questions, our supporter has just replied to you in the ticket. Please check your ticket again to get the latest version of plugins and our answer for your problem.
Best regards
