256 comments found.
When downloading demo version it is showing this error message: https://snipboard.io/wHDpBK.jpg can you please help us ?
Hello,
It is your server execution time related issue. Please increase server execution time then try.
If still issue please create ticket here https://www.radiustheme.com/ticket-support/
Thanks
Is there a way to enable the top bar in mobile view? The top ar is visible on PC but not on phone even after switching it on on Appearance > Theme Options > Header and mobile header > Enable Everything.
Hello,
For mobile we have different header you can each element of top header.
Thanks
I have done it here and still not showing up: https://prnt.sc/1x3y9s6
Please create ticket here we will check https://www.radiustheme.com/ticket-support/
Done.
we replied please check mail.
Please create ticket here https://www.radiustheme.com/ticket-support/
already created . but not reply yet.
Please create ticket here https://www.radiustheme.com/ticket-support/
already created . but not reply yet.
Hello, we have a question, regarding mobile/ responsive. We really liked your theme but when we tested on mobile, the area of slider right after the top menu, the image is covered by the box. Is that possible to delete this box only for mobile? So it won’t cover the image? Or what would be the best solution ? Thanks!
Hi,
Thanks for your interest. Can you please send me a screenshot?
Here it goes: https://snipboard.io/6EXfPj.jpg
Yes this is coming from Slider you can hide it for mobile.
But we will have to hide the slider or it is possible to hide only the box over the image and keep the image on mobile ?
It is Slider you can hide each layer.
Perfect, thanks
I want to change favicon please help
thanks
Thanks too !!
Hello! I am having an issue in this theme. As soon as the plugin are installed and I start importing demo, too_many_redirection errors occurs and the whole domain and website stops working. On refreshing the page or opening link in new tab, the same error is occurring again and again.
Hi,
It is not theme related issue. Please check your WordPress installation. check .htaccess file and option table where save site & home url.
Pre Sales: Is the entire website made with Elementor? I see some themes have only one homepage that is Elementor and not the entire website. Also, is your theme compatible with Elementor Pro Theme Builder for Footer? So basically can I create a global footer and your theme will accept it
Hello,
Without archive page others page can add/ edit by Elementor. Yes by Eleemntor Pro can create footer. If face issue mail us we will help.
Thanks
Hello Dear RadiusTheme,
Prepurchase question:
can we use headers and footers elementor plugin? and what is your next update plans?
Hi,
Yes can add header & footer by Elementor if face issue mail us we will help.
Next update we will add new home page.
Thanks
hello, I’ve been waiting for your help since monday and I’m having lot of problems after the update, can u please help me?
Hi,
Already reminder my support team to check your issue as priority basic.
Thanks
Hi again, I’m waiting for your Answer in a lot of errors that I’m having, can u please help me?
Hello,
Can you please check is debug true from config file? I see PHP notice.
Going on a 1 1/2 weeks now and still no fix for the doctors page. The style 4 (Filter) no longer works, even with the theme updates.
Hello,
We already fixed it see https://radiustheme.com/demo/wordpress/themes/medilink/doctors-filter/
Can you please send me a screenshot?
I have sent you a screenshot on multiple occasions. Still waiting for someone to fix it. It does not work on my site anymore…
You need to select departments I just tested it is working http://pnh.wqd.mybluehost.me/test-doctor-filter/
hi. there is serious bug after updated theme to latest version. i submitted ticket but it’s 24 hours and no body responds ! ticket id is: 28225 please help me . thanks.
Hello,
I just received please check it works but icon area click event little issue we will fix it.
Thanks
hello again. i sent you video of this issue in email. you said you will fix this issue today.. but didn’t until now.. please fix this for me .. this is serious bug . thanks
Please update latest version.
I am having trouble with the Doctors layout, which I have named “Providers.” I had it completely set up, and now nothing is working. The style 4 (Filter) is no longer working, and I can no longer edit the page, which I used to be able to do. Please help.
Please create ticket here https://www.radiustheme.com/ticket-support/
How do I increase the height of the logo? What is the css to customize?
Please send me your site url or create ticket with url we will give you CSS.
Thanks
hello, how can you change the background overlay for the banner where the title is, ie entry-banner or inner-page-banner? cant seem to find it in css
Hi,
Your support expire please renew send me which color you want mail support@radiustheme.com
Hello, if you remember correctly, I was in contact to you multiple times as the theme had many bugs when I bought it, which made it unusable. I tried it again with the recent updates and it is a lot better, so I wanted to test if it is better or at least usable. I am only asking how to change something basic which should be in the control panel, can you not help?
This color coming from primary color but you can write custom CSS in Appearance => Customize => Additional CSS
Need RGB code of the color
.entry-banner .inner-page-banner::before { background-color: rgba(57, 108, 240, 0.9); }
Hi, may i know can this theme got the find doctors filter function and the appointment function?
Sorry don’t have appointment functionality.
Hello! Can you help me? I am using your theme, but, I have this error when activate redux framework plugin: Parse error: syntax error, unexpected ‘string’ (T_STRING), expecting function (T_FUNCTION) or const (T_CONST) in /home/homologacao/www/amedpel/wp-content/plugins/redux-framework.old/redux-core/inc/themecheck/class-redux-themecheck.php on line 26
Há um erro crítico no seu site. Verifique seu e-mail para instruções.
Hi,
Please check your server PHP version make sure PHP 7.4 if still issue create ticket we will check https://www.radiustheme.com/docs/listing-management-admin/custom-fields/
Thanks
when i upgrade my style to v 1.5.7 the main menu crashed https://ibb.co/DPXrQdc
Please create ticket here https://www.radiustheme.com/ticket-support/
hi ive accidently deleted the appointment page how can i get it back, ive tried recreating it but the form is not having the same style and format as in the demo.
hi how can i edit the appointment form to remove a filed on it?
Hi,
We use Contact form 7 plugin you can change the fields as you want.
Thanks
