12677 comments found.
Website Styles Get Reset When I Edit Footer or Header
I have purchased the theme and while I’m editing the footer or header, the whole theme’s demo styling gets reset. This includes all the icons (menu drop down icon, pop up close icon, etc) fonts and colours. Please help me to fix this and I really don’t wanna have this messing up my working once I actually start developing the website!
I’m still at the initial website setup process and tried editing the footer and header for starters. Then this whole thing went to shit by resetting. I tried reinstalling WordPress + theme couple of times and its still the same.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I did. Got a reply too, saying that it’ll be fixed in 15min. Still I didn’t get a reply after almost 10 hours whether its been fixed or not.
Sorry for the delay. Your topic has been already replied so you can continue the conversation there.
the solution provided helped. thank you very much.
We are glad that you sorted it out. Let me know if you need any further assistance.
Have a nice day!
I have a question: What do I have to do so that the main menu item gets the active menu colour when I am in a submenu below the main menu item. I want the users to see which submenu they are in.
Some of my parent items have sub-menu children. When I click on a child, its page loads and the sub-menu child item is highlighted. I would like its parent on the main menu bar to be highlighted also. How might that be done? Thanks.
I need the CSS to do that. Could you please help me?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello I have a problem with your theme. I am trying to use the WAVE accessibility tool and there is one error that I don t know where is coming from. The error shows a div with the class super_links, super_links_msg etc that they contain an image without alt text. So, I run the tool on your demo website , and the error is still there .
Could you please tell me if you know, which element is the super_links_msg etc?
Thanks in advance.
Hello,
Errors related to undefined alternate image text shows because you didn’t define it in the Dashboard -> Media -> select some image -> in the “Alternative Text” field enter some text.
https://monosnap.com/file/d7WW13iMpVwxSlXy0GtQaPpEHECX7tPlease, send us the URL of your site with the accessibility tool that shows errors with the “super_links” classes via the contact form on our profile page because I didn’t find errors with the “super_links” class on our demo page.
Kind Regards
That image is from your demo. And we are using the WAVE Accessibility tool. I have seen the same error in all from our woodmart installations. EG dantesjewels.gr .
Hello,
I checked your site and I didn’t see any errors or images with the “super_links” class. Our demo site doesn’t have it either.
https://monosnap.com/file/aQ5v563vnhfIntQ0H7dI38JWceRYKdIn the screenshot you added the image source is different.
https://monosnap.com/file/dc1hO9s7YSkMwcbUyG20D3jrwi3UUAOur images or images that you uploaded to the media have sources like that.
https://monosnap.com/file/Frpprpq8qLLXKQLxYL6gP0XSmlJ89pTry to check your plugins on your browsers, maybe some of them make this error or these links are added by some browser extension.
Kind Regards
Well I am really thankful for your support. Thanks.
Hello,
Let us know if there’s anything else we can do for you! You can always reach us at any time.
Have a wonderful day.
Kind Regards
Hi,
Blog items images Alt Tags don’t show… why? (I would imagine should show at least post title as alt)
In pages like this: https://woodmart.xtemos.com/blog/
Thanks
Hello,
The “alt” text doesn’t show because it’s not defined. You can define the alternative text in the Dashboard -> Media -> select some image -> enter some text in the “Alternative Text” field.
https://monosnap.com/file/d7WW13iMpVwxSlXy0GtQaPpEHECX7tKind Regards
the color for links on pages, posts it does not work in Dark theme. I put it red in WEBSITE LINKS COLOR, and it always looks white, just like any text. Thanks.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
The child theme has been updated by itself. How do I turn off theme auto-updates?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Why is disabling updates a big problem? Can you give instructions on how to disable this function?
We don’t see the “Purchased” label on your account. If you need to get support from us, you need to purchase our theme first. If you purchased it from a different account, use it to write your comments and messages.
delete comment
can you guys give your mail id for support?
Hello,
We don’t provide support via email. If you need help, please, use our customer support forum here https://xtemos.com/forums/forum/woodmart-premium-template/
Kind Regards
is it compatible with php 8 ?
Hello,
Yes, our theme is fully compatible with PHP 8. If you notice any issues, please, feel free to contact us and we will do our best to help you.
Kind Regards
Hello, How can I increase the number of thumbnail images to display on the product page?
At the moment there are only 3 to visualize, I want them to be smaller and show more for example 6.
Thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
hey will you help me?
helloooo
Hello,
Please, extend your support period if you still need help regarding our theme configuration and customization. Currently, your support period has been expired and we can accept only bug reports and feature requests. Thank you for understanding.
Kind Regards
will you do this if I extend it?
how much does it cost for 1 months, tell me?
It can be purchased for 6 months only. Find the price on our theme intro page. We will do our best to provide with the help regarding this request.
the price is really expensive for it, I just want 1 month
Hello,
Sorry, but the price is set by Envato and we can’t reduce it.
Kind Regards
I bought it. I renew support but it doesnt work help me. I can not update it
okay I did , I sent you new topic on support forum.
Thank you for extending your support period. Now, please, update your purchase code on our support forum and create a topic https://xtemos.com/forums/forum/woodmart-premium-template/
I sent it, Can you help number is #327589
hey will you help me?
Hello,
Sorry, but there is no such option in WooCommerce by default. You might need to find some extra plugins for this.
Please, extend your support period if you still need help regarding our theme configuration and customization. Currently, your support period has been expired and we can accept only bug reports and feature requests. Thank you for understanding.
Kind Regards
Hi, may i know how to make the section show in full width i dont want to show any spacing http://imgur.com/c5fNqin
For the variable price, after customer choose the option the price will replace the old price how to do the setting? http://imgur.com/p3yHqMqHi,
Could you please send us a link to your website where we can see this issue?
You can use the option from our Theme Settings as per screenshot https://monosnap.com/file/BvG0kvdZPOlEULp5lzEbTOSJ7lse4W
Kind Regards
Hello, what requirements does this theme have for server configuration? My server is CPU: 2 cores, memory: 4G, website access is still very slow;
Is there any way to optimize;
Hello,
Our theme shouldn’t cause any performance issues if your server is compatible with WordPress. Please, check how it works with the default theme to see if it is our theme problem or not. Also, read our detailed instructions about how to optimize your website built with WoodMart https://space.xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021
Kind Regards
I bought this theme about 8 months ago and left it despite the overwhelming functions of this theme. It is awesome, clean and nice. Easy to use as well. I am waiting for the buy now button feature I was told it will be reviewed when i bought the theme. I tested the theme today and realized it is still not available. Also, What I see when building a page is different from what I get when previewed especially with font size and button positions. Cheers for this awesome theme
Hi,
Thank you for using our theme and contacting us!
If you have any problems with our theme and you think that there are some bugs, please, send us your admin access and provide us some screenshots so we can check what is wrong with the theme on your website. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
hello again which elements do you use for it? it on your homepage https://www.hizliresim.com/7b8ti8n
Hello,
This element is created using our WoodMart slider that contains a few slides. As for the slides, they are made of section title, row with info boxes, texts, and buttons.
Kind Regards
There’s a bug in Product tab WPBakery element. I use the tab to show particaulr products (Data source -> List of IDs), 16 products total, 8 products are shown per page, pagination via arrows. On second page some prodcuts are the same as on first one although there are eough products in the list for 2 pages. Also 1 of the products is never shown.
Hi,
Please, send us a link to the page with the problem as well as y our admin access. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
For those who have the same issue – it is related to sort order “random” which is implemented by Wordpress function.
Thank you for sharing your solution.
Hello
Does WoodMart Theme support RTL (Right to Left)?
Does WoodMart Theme support WPML (Multilingual)?
Hello,
Thank you for being interested in our theme.
Yes, our theme supports both RTL direction and the WPML plugin.
Kind Regards
Hello,
I have a problem with WPML, specifically with WooCommerce.
In the pages of my account, when you change from section, type of orders, addresses etc … to the change of language often 404 error.
Saving the permalinks resolves momentarily and then reappears some time later.
I asked WPML for support and they told me that the theme seems to interfere.
In fact, if I activate the default theme, the error disappears.
What can I do?
Thanks
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hi Team,
Hope you are doing great and sorry for disturbing you again..
I was wanted to know if there is ‘Buy Now!’ Option / Button you are planning to add in future next to add to cart? That button directly take person to checkout page and if you are planning to add feature of edit / delete checkout fields integrate in your theme itself instead of I use custom code or another plugin to remove the fields which I don’t need like I just need name, email, address and phone.
Thanks
Hello,
There are currently no such plans, but we will review your feedback in our future updates.
Wish you a wonderful day!
Kind Regards
