352 comments found.
Good night, I’m writing to you because I have a problem with the mobile menu, when the menu is opened it closes automatically and my users cannot navigate like this
Hi there,
Thank you for reaching us!
Please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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If I already made the request to support, this request number # 146864
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Olá. When i receive a booking email for a tour it does not show all the fields, such as name, phone number, in short how can i configure the booking email because the fields on the form are not the same as the email we received, there are missing fields. Can you help me?
Hi there,
Thank you for reaching us!
Booking email can be edited only through theme files. It is necessary to edit sendAdminConfirmationEmail function in booking-handler.php file located on this path \wp-content\plugins\select-tours\post-types\tours\lib\booking-handler.php
All of the bookings will also be listed in Select Tour > Bookings (please see screenshot).
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Hi, Thanks for your reply But I do not see the logic of this form, should be who made the reservation received a complete email form and the administrator received another email complete with all the information. I also don’t think it should be up to the buyer to make code adjustments. this major bug should have already been detected and rectified in an update. If possible send me all the steps to receive a full email of a reservation made in the form.
In relation to send to a ticktet just tried it now that I returned to work on the theme, so I can no longer send because it expired.
Hi,
We are sorry that you feel this way, however this is not a bug. The mail is configured by sendAdminConfirmationEmail function in booking-handler.php file located on this path \wp-content\plugins\select-tours\post-types\tours\lib\booking-handler.php and it works correctly. In case you wish to edit it to suit your needs more you would need to modify this function. Please understand that non-standard theme modification and custom coding are not included in theme support, but, we will forward this to our dev team to be considered to be added in one of the future updates.
Thank you for understanding.
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Hello,
Great theme! I’m looking for a travel agent site for group bookings with an online app. I’m looking for a theme with the following functionality:
website visitor to book the event or travel package online for a group booking ie hens or bucks holidays, football trips etc etc.
The main person organizing might request a package for 10-30 people. Once the booking has been placed the travel agent can set up an itinerary for the group package and various add ons that a client may request ie mini golf, ocean cruise etc. Upon entering each email address for each person attending and the travel agent has added all extras to the booking each person will be sent an invoice for their amount of the trip with the ability for them to view itenary and pay for their % in the booking. is this possible with your theme?
Thank you
if this isnt available out of the box will your theme intergrate with https://woocommerce.com/products/woocommerce-deposits/
Setting it up a tour in the backend is fine for the travel agent as not every holiday is the same and can be quite custom depending on what the client wants booked. I need something that will give the option or ability for travelers to split payments with their fellow travelers? Even if website admin sets this package up in the backend after adding relevant info to the tour booking? Is this achievable?
Hi there,
Thank you for taking interest in our theme.
You can check single tour item in this link. For more detailed overview of theme’s options please check the documentation in this link. Description of the tour item can be edited with WPBakery page builder as shown in screenshot, and you can add more shortcodes to modify tour description to suit your needs.
Booking form has fields for number of tickets and a message field where additional info can be added (like emails of tour participants). Alternatively, if the theme’s booking form doesn’t suit your needs, you can create your custom contact form with Contact Form 7 plugin which is compatible with the theme and add it in tour description using WPBakery page builder. Bookings made with our booking form will be listed in Select Tour > Booking as shown in screenshot. The checkout process is not integrated with WooCommerce. There is a possibility for PayPal payment (please see screenshot), however this needs to be done by the user who made the reservation.
If you have any additional questions please let us know.
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Hello, I am interested in your Getaway Theme and I have a few questions. Is it adapted to the latest version of Wordpress 5.8.x, WooCommerce 5.7.1 plugin and php 8?
Hello,
Thank you for taking an interest!
We didn’t include the compatibility with WordPress 5.8 and WooCommerce 5.7.1 just yet and we are working on adding compatibility for those versions as well. It would be best to wait until we release an official update, but you can also try using Classic Widgets plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Theme is compatible with PHP 8.
Do let us know if you have additional questions
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Hi guys, I have a problem with the menu display in the mobile version. Once touched, the menu appears and disappears quickly. Help me, please. this is the link https://dreamyislandtourslanka.com/ Thank you
Hello there,
Thank you for reaching us!
This could be caused by some third party plugin. Please deactivate all your third party plugins except bundled plugins ( BSelect Core, Select Tours, Select Membership, WPBakery Page Builder, Slider Revolution…) clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue.
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Thank you for replying already i checked plugins but still have that issue. after i tried fresh install theme also occure that issue. i sumit support ticket for that (#139742)
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
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Hi, I have 11 tour lists and only appearing 8. Is there a how to on it? Thanks
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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- 133906 – Submitted Ticket, Tour Booking Form is not there after import. Kindly do the needful.
Hi, Pls do the needful…. #133906
Hi there,
Please note that we don’t work on weekends. Agent has been informed, your ticket will be answered as soon as possible.
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Okay…. WAITING!!
Hi again,
Your ticket has been answered, please have a look.
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Thanks for your reply
You’re welcome.
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hi, i am unable to upload demo data
Hello,
Thank you for reaching us!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
Feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you with demo import.
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If i will need customize support , will be provide?
hi there,
Our support team will assist you with already existing elements and answer any question you might have, but we don’t offer custom work services. In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - https://studio.envato.com/
Let us know if you have any additional questions.
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this theme is compatible with elementor?
Hi there,
No, WPBakery is the only page builder tested with Getaway.
Let us know if you have any additional questions.
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I feel that I lost my money with this purchase, I could never use it, many errors and much delay in the responses from the support, compatibility with add-ons that are not true, and there was no refund of money or product change, too dissatisfied
Hi there,
We are sorry that you feel this way, however all our themes has been developed to meet the latest standards and go through strict tests before it even can be released.
Please understand that our average response time is around 24 hours as our support team is trying their best to answer all of our users. Also, our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
In case you need further assistance please submit a ticket at our Help Center or you can contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Since our themes are sold on ThemeForest same refund policy by Envato Market is also applied to them.
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Hi guys, I have a problem with the menu display in the mobile version. Once touched, the menu appears and disappears quickly. Help me, please. this is the link https://www.what2doincr.com
I already sent an email but your response was to disable the third part plugins. However I have the original version of your demo with no third part plugins. Thank you!
Hi there,
Please continue the conversation with our support agents at our Help Center and they will investigate it further and gladly help you.
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Hi there,
Please send us a mail and include your purchase code and one of our agents will take a look.
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Hello, could you suggest me an event management plugin that works well with the theme? Thanks, regards
Hi there,
We haven’t tested any event plugins with our theme, so we can’t really suggest any. If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hello, I am having a issue with the mobile navigation. I have more than 18 items on 3rd level menu, but I cant scroll down the navigation in mobile version. Your demo site has the same issue I found. Please help me fix the issue.
My site is https://premiereventsandtours.com/
Hi there,
Thank you for reaching us!
Please read this article here. If the menu is not working after the installation of the plugin, go to Tools and select jQuery Migrate in your left-side WordPress dashboard menu. It will open the jQuery Migrate settings. Here in jQuery Version option just change to Legacy jQuery version and click save settings button.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Please check the screen recording. You will have the idea exactly what I meant. Thanks. https://vimeo.com/561243301
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thank you.
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Hi Supporter I did buy theme and set up all ok on Desktop but on Mobile device, Menu at Mobile Device: Drop down and disappear
This is my website: https://vietfoottravel.com Pls check on Mobile Device and help
Thanks so much
Hello there,
Thank you for reaching us!
Please try the suggestion from this article here. If the menu is not working after the installation of the plugin, go to Tools and select jQuery Migrate in your left-side WordPress dashboard menu. It will open the jQuery Migrate settings. Here in jQuery Version option just change to Legacy jQuery version and click save settings button.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hello Again I did installed of plugin as your suggested but still not working, stay the same, pls double check and help.
I will provide you administrator account if needed
Thanks
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will check this and assist you further. Thank you.
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Hello, I contact you to know if ¿Do you have the psd of the Getaway theme? Thank you
Hi there,
Yes, we do.
Please send us a mail and include your purchase code and one of our agents will provide you with the PSD files.
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Hi I signed up Qode help center. I haven’t received any email from you to verify email account. Can you check you system?
Hi there,
Thanks for writing in! Sometimes it might happen that the verification email ends up in the spam folder, however, luckily we have now manually verified your account and you will be able to submit a request now without any issue.
Keep us updated on this please.
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In the tour’s price option could it be possible to add the price for adult and children?
Hi there,
There is no option to set two different prices for a tour.
Let us know if you have any additional questions.
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Hello. There’s problem with Select Core plugin. While activated, I get The REST API request failed due to an error. Error: cURL error 6: Could not resolve host and The loopback request to your site failed, this means features relying on them are not currently working as expected. Error: cURL error 6: Could not resolve host
When Select Core is deactivated these problems go away
Hello there,
Thank you for reaching us!
Please check if you are running the latest theme 1.4 version and if Select Core plugin is updated to latest 1.1.1 version (please see changelog), as well as the rest of the bundled plugins. In case you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. Also, please check the article in this link.
If you still need further assistance with this please contact us through this email, and include your purchase code in the email, so our support agent can check this and help you.
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Everything is updated and I updated Wordpress to 5.5 cause your changelog list support for Wordpress 5.5. Now I don’t have wpbakery when editing, those two errors I listed before are still here but now I also have A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.
Hi again,
Alright, please send us a mail and include your purchase code and one of our agents will investigate.
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