3288 comments found.
A few days ago, update for the Element Pack Pro was stopped. Requires a licence. Will it no longer work, or is this a new plugin thing? Thank you so much!
Hi dear, May I ask you to submit a ticket on our help center, since we need more details about your issue, this way we can help you better
Hi, presale question. Does this thema have a template created for EDD? Thanks!
Hi, Iam afraid not and you need to make it by your own, we only have dokan ready template
Как? Пожалуйста, скажите мне, как русифицировать эту тему???!!!
Hi. Please use English for communication. We appreciate that very much. Thank you.
Hi, this is are 2 presale questions: Can I install different demos of the theme in different subdomains from the same domain with just one licence?, example: shop.domain.com – Demo of shop blog.domain.com – Demo of blog
2. Is it possible to import the demos Websites page. It’s because i want to create my own Library Of Starter Templates For Clients. Just like this: https://wpastra.com/create-custom-library-of-starter-sites/
Hi, May I ask you to describe what you mean by question 2? It seems you are going to resell Phlox theme, am I right?!
Hello,
On my site https://cesar.team, I installed your theme on July 8, 2021 and activated the license key.
Today, I go back to the site and it asks me to activate the license key again even though I had already done so. I entered the license key and I get the message “You already have activated this license key on another domain, please deactivate it and try again. Learn more [VA304]”. I did not enter the license key on another site so I don’t understand. Can you please help me?
Hi, ticket opened. Please check. Thanks !
Hello, I have a problem with your theme. I can’t install and activate your plugin ” Phlox Core Elements ”. I was trying to update my plugins, but i had a error message when i opened the plugin page. So I desactivated all my plugin, and since that, i can’t activate Phlox Core Elements anymore.
How can I do ?
Thank you
Hi. Chances are that there was an unexpected problem and the axuin-elements directory on your host is corrupted. You need to manually remove that and install it again. You can contact us at our help center and our support agents will assist you.
Pre sale question- Can i use this theme for my multiple websites?
Hi, I am sorry but you need to buy different license per each domain
Hi, is this theme WCAG compliant?
hello, how can i get the mobile menu to be as far right as possible?
See screenshot for reference. https://www.dropbox.com/s/ycpq50vnjkqp9gl/IMG_6777.jpg?dl=0thanks in advance
Hi. That would be an easy thing via Elementor or a small CSS snippet. Please submit a ticket at our help center and our support agents will assist you.
Hi, do you provide free lifetime one click theme updates through wordpress?
Editing phone & email on the electronic shop theme was hideous. We have to guess where the phone and email could be written and then it shows the editing box in elementor. Because the Elementor editor shows just blank in the place of email and phone. Please fix it . I wasted huge amount of time figuring out what I am doing wrong.
We pay for themes to take a shortcut, please keep it simple and visible for edits.
Hi. Sorry to hear that. You are right. We have identified the problem and the culprit was the Entrance Animation of the parent column that contains those widgets. That should have not happened, but we are investigating this issue and also appling necessary changes. this will be fixed in future updates.
Thank you.
Hello,
I’m having a nightmare trying to create an account for your support site, all I’m trying to do is change the license over to an updated domain. If I try and login by Envato your site gives me a 500 Internal Server error, If I try by google I’m getting a 400 auth error. I’ve also tried to create an account with 2 seperate emails, I’ve had multiple confirm your account emails but every time I click the link I get an error saying the link is invalid or expired.
How can I register please this is a bit of a pain
Hi. Sorry to hear that. I can see that you have created an account before and we have actually been in contact. I`m not sure about the current situation and also we have sent an email for this. Please check and follow-up. P.S: We can confirm that there are no other reports regarding registration problem at our support center.
Hello, I’ve replied to the email but still haven’t heard anything. I couldn’t recover an account either because every time I tried to hit recover password, I was getting an error saying it couldn’t send a password reset email so I’m still unable to sort this out
Hello, any update on this please? I’ve not received a comment back on here or via the email I sent, I really need some help here I physically can’t access the support centre
.
Hi. We have investigated your situation and chances are that the source of the problem is that you are using an email different from the original email you bought the license with. ?Anyway, please follow up on your ticket and we will resolve your situation as soon as possible.
We are sorry it happened to you.
Hello, I wrote to you right after I bought the theme. that I want my money back, because I am not happy with the Theme and the support. You said that you will come back to me. Nothing happened. My support has meanwhile expired and I have never used the theme. Will I get any respond? Best regards
Dear Karibuni, I have checked your ticket and you just have 1 ticket, and the issue was for block ip from your server which we explained to you and you did not follow that and said you are not happy with theme. In this case we just follow envato rules which described here on refund policy. https://themeforest.net/page/customer_refund_policy.
and we asked you to please read this and if you meet this rules please submit a refund request, which you did not submit the refund policy.
If I am missing something, please let me know. and do not worry I am here to help you
Hello, I am working on one of my client’s website
I would like ask you that how to show ratings on this demo https://demo.phlox.pro/shop-digital-2rating stars*
Hi. Please submit a ticket to our support center. There is an option that you need to enable but also for this demo there is a small style adjustment as well. Our support agents will do it for you.
I haven’t received any answer
Hi, sorry for the dealy .
Maybe not specifically like that but it`s a very simple banner that can be created with a few click on your header template.
Please check our documentation here: https://docs.phlox.pro/article/215-creating-header-and-footerHi! I was trying to do a pre-sale test with your free demo “Creative Corporate” and the demo doesn’t work well after import. There’s no images displayed on any page or in the library despite media import doesn’t show any error and the pages especially “Home” are broken and doesn’t show the styles and layout properly. How can I solve this? I really liked the template and was interested in trying it before buying.
Hi. Most probably it`s something related to your server configuration. Our support agents have responded to your ticket. Please follow up there.
All those bugs and issues just happened after the theme update…
I contacted supporyt with a ticket. Not even ONE issue has been addressed or solved by you.
You did not even bother to login to the website.
This is really outrageous, worst service ever.
Please login and help FIXING the errors and bugs that happened after your theme update.
You think offering me a refund will make me happy ? it’s clear you just want the bad review to disappear, very poor client service and tricks here.
I put countless hours in that website, why would I want a refund… Just help me fixing this by ACTUALLY giving support, and diving in the code.
The vague responses here are just frustrating and show that you are unwilling to help.
hi,
I fixed it myself mostly. However there are still bugs.
Out of respect ( I do not want to put bad advertizements for your theme ) I have changed my review from 1 star to 4 stars on Themeforest.
To be honest, for support I would still give one star. No solutions were offered.
For example : you have blocks, in which there are “modern headings”. Just try yourself to change the “hover” effects of the text/title with Elementor: it just does NOT work ( as many other things, which need to be custom corrected by css as Elementor Pro does not work well with the theme ). You should really check this out…
best regards
Hi. Thanks for making it more clear. and be sure we try our best to make our customers happy and our product better.
Thank you
Hi, I hope you are well. I bought the theme from hers and loved it so much. How can I cancel my license on one site and register it on another site?
Hello,
I want to translate the term “Read more” on the result pages. I have translated the string read more in the file phlox-pro-fr_FR and also in auxin-elements-fr_FR but the change does not apply. Why?
Hi. Please submit a support request for this. Our support agents will investigate and get back to you as soon as possible.
Hi, ticket opened. Please check. Thanks.
Hi again, as you know, your ticket resolved, keep up good working
Hello,
On my demo request page: http://rsmz2743.odns.fr/demande-demo/, I can’t resize the form button on mobile. It overflows and you can’t see it all.
How can I do it ?
Hi. Please submit a support request for this. Our support agents will investigate and get back to you as soon as possible.
Hi, ticket opened. Please check. Thanks.
Hi again, as you know, your ticket resolved, keep up your good work 
