329 comments found.
Hi I download demo Main Home and on righ side in menu I have sied are. How can I off this element – https://ibb.co/xhYXMWt thx for all info
Hi there,
Within Appearance > Widgets > SideArea you can simply remove the side area opener.
If you need any additional assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hey! how to update a theme?
Hi there,
Thanks for writing in! If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
For any additional assistance, you are also more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Thanks!
Hi there,
You’re welcome!
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Hi,
Before buying: Could you please send me a few websites to efexor (at) gmail that using this template? Many thanks.
Hi there,
Thanks for taking an interest! We do not have any references to share as it would require approval from our customers, however you are more than welcome to check our theme demo as well as its documentation.
Of course, we are here if you have any additional questions.
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Hi, i need another purchase code. I put the other purchase code on one domain but i deleted the site and tried to create a new one, now it says the purchase code is already used. Can anyone help me?
Please send me a new purchase code asap
Hi there,
Please note that it is necessary to deregister the theme before uninstalling. You can Deregister Qode Interactive themes via the Help Center and then you will be able to register the theme again. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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I cannot deregister it now because the other website was deleted. I already submitted a ticket to your help center. Please help!
Hi there,
As we can see your ticket is updated with an answer and our agent deregister your purchase code, so please check the ticket status now and continue the conversation at our Help Center.
Support
Elated Portfolio part of
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Hi,
First of all, congratulations for the theme. After the latest updates, however, I’m experiencing a bug that you can see at this link. I have expired support, however it seems to be a theme bug. Is it possible to solve it?
Thanks.
Hi there,
Thank you for reaching us!
Please check if you’ve also updated bundled plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
Please try this and keep us updated.
Support
Elated Portfolio part of
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Hi,
Yes, all of the bundled plugin are updated. If i disable responsivity in theme general options, resolve the problem…but I can’t turn off responsiveness.
What can I do?
Thanks
Hi,
Please contact us through this email, include your purchase code and url of your site in the email, and our support agents will check this and assist you further.
Support
Elated Portfolio part of
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Hello, I bought your theme. We will install the first installation on the demo server. But it asks for a license code to activate the theme. When I activate the theme with the license code, can I move the theme to the real website?
Hello,
Thank you for writing in!
You should keep in mind that in case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation. With the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain. For more info, take a look at this article.
If you have additional questions, feel free to submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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How to remove the searchbar and the cart on the menu? Thank you
Hello,
Thank you for reaching us!
Navigate to Appearance > Widgets > open Search, Cart, Side Area widget area and remove widgets from there.
If you have additional questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
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Hi, I’m having an issue with the Elated Core Plugin. When the theme is updated, the Elated Core plugin (new or old) does not appear to be working. The content displays as mostly a collection of short-codes while the core plugin is activated or deactivated. The update worked fine in a local MAMP environment but has these issues on the production server. Has there been any other reports of this issue? Do you have any recommendations on how to resolve this issue?
Hi there,
We tested this on our local instalation with all the latest version of theme and plugins and everything works fine.
Please check do you have the latest version of our theme and all required plugins. Follow this article in order to update them properly.
Also, please check have you registed the theme under Ambient Dahboard since this is required in order for theme to work.
If you need any further assistance we would appreciate it if you could send us an email to this adress and include your website URL and one of our support agents will assist you.
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I own the agency, my developer with years of experience can’t update the theme for the reasons I stated. We’ve never had this problem before. The mailto link is not working for me. Please send me an email to sunsetmesa24@yahoo.com so I can speak with a support agent. The URL of the website in question is https://www.mascariwarnerdinh.com/
My developer is stating that the new theme version and the new Elated Core plugin are not working together.
Hi there,
Please try to deactivate and delete the Core plugin and then update the theme once again. Then you will be notified that you are mising required Core plugin and by installing and activating it you will have the latest version of plugin.
Also, we tried the link we send you for email and it is working, but here, you can send us an email to the following adress: office@elated-themes.com
Support
Elated Portfolio part of
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Ok, thank you for the prompt reply, I’ll forward this to my developer.
Support
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Still not working correctly. I just emailed you directly.
Hello,
We located your email, and it has been updated with the answer, please continue this conversation there. Thank you.
Support
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Hi there,
Unfortunately, we do not have this information. However we can say that it is not our Aviana theme
Support
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when are you going to do the website version?
Hi there,
Thank you for reaching us!
If you are perhaps referring to the HTML version please note that we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
If you have any additional questions or if you were perhaps referring to something else please let us know.
Support
Elated Portfolio part of
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Okay, Thanks!
Websites are more affordable.
But I love the design and not a wordpress fan.
Good Job!
Support
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Hi there I would you like to buy your theme but I have always problem when I have one theme…I dont know whats going on network system…will you help me if I buy your theme
Hello there,
Thank you for taking an interest in our theme
Support
Elated Portfolio part of
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for examhle, I know you dont giving the image because for licence…but when I import the data… can I import data?
Hello,
Thanks for the additional info
With the demo import, you have an option to import media attachments as well. This means that you import all images from our live demo. Read more about demo import in this article.
You’ll find more info about images here.
Let us know if you have further questions.
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how can i update the theme? my changes on the backend are not reflecting in the live site. Ive updated WP cleared cache, etc so im thinking it could be due to outdated page builder or theme. Thanks.
Hello,
Thank you for reaching us!
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Make sure that the Core plugin is updated as well.
Hope this helps
Support
Elated Portfolio part of
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Hi thanks for our reply. I did that, everything is up to date now. However, now some of the styling has been lost (im using a child theme). I have some settings on the theme options and for some reason they are not reflecting on the live site anymore, eg. headings showing the default font, header not showing the correct bg colour, and some other things. Core plugin is updated too.
Hello,
Navigate to Elated Options > General and click on Save Changes in order to generate a new dynamic CSS file
If this doesn’t help, send us a mail providing your purchase code in it and our team will investigate further.
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Is there a reason why I can’t see the WPBakery front-end editor? When I edit a page, I am taken into the traditional WordPress backend.
Never mind, I resolved it myself by creating a copy of the Visual Composer Config file in the child folder and removing the whole function as detailed in the link https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002330658-How-To-Enable-WPBakery-Frontend-Editor (I removed the whole function, not just the code within the function. Commenting this or removing it didn’t work, it needed to have the function fully removed.
Hi there,
Glad to hear that you managed to resolve this, if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hello
I am interested in buying your template but before that I want to make sure of a few things
- I want to ask about the feature of changing the direction from left to right and from right to left I did not find it available in this template, can I add it easily? (I want it because the site will be in Arabic and English) Does this template accept the Arabic language without any problems?
- Can we return the mold after purchase within a certain period if we encounter some problems or if it does not suit me For the trial version, how can I get it?
- As for the updates that are added to the template, can I always get them after purchasing the template, and are there cases in which I can lose these updates
Please reply as soon as possible, thanks
Hello,
Thank you for taking an interest in the Ambient theme
1. You can read more about RTL in this article.
2. Read more about the refund policy at this link.
3. Yes, you will always have an access to the theme updates after you purchase the theme.
Let us know if you have more questions.
Support
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okay , thanks for the answer .
Hi there,
You’re welcome! Do let us know if you have any additional questions.
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Hello, I see others had problems with woocommerce product gallery not lining up as it is supposed to. It is vertical instead of horizontal like on the demo.
Hi there,
Thanks for writing in! It is possible that those users changed default setups or using some 3rd party plugins that change product single layout. When you import the theme, the product single layout will look the same like on our demo presentation, so you can just change product images and product info to show your products. You can check out how our single product presentation looks like here.
For further suggestions and help, we would appreciate it if you could submit a ticket https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket to our help center and one of our support agents will assist you.
Support
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I can not submit the ticket because the support has expired, and it doesn’t add up to pay more than a half of the theme price to request to check a bug on the theme. When we switch to another theme the issue goes away. Hope you can help with this.
Hi there,
We have noticed that your theme and core plugin is not updated, could you please update your theme And core plugin.
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
We couldn’t replicate the issue in our local theme
We have used WPBakwery page builder which is compatible with the theme for our demo, we have noticed that you are using Elemetnor page builder. take a note that we haven’t tested the Elementor page builder with this theme.
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end?
Thanks
Support
Elated Portfolio part of
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Hi, we have proceeded to purchase the support in order to make sure the issue is being addressed. Everything has been updated. We have also submitted a ticket. Thank you in advance.
Hello there,
Thank you for writing in,
We can see that your request is answered. Please continue the conversation on our Help Center with our support team.
Support
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Hi thanks for update finally but I have same issue as guys above me
Something is wrong with shortcode-loader in /var/www112/p5076/nesia.sk/web/wp-content/plugins/eltdf-core/lib/helpers/shortcode-loader.php on line 101
Fatal error: Uncaught Error: Class 'AmbientElatedNamespace\Modules\Shortcodes\Accordion\Accordion' not foundHi,
Please check if you’ve updated theme to the latest 2.0.1 version and Elated Core plugin to 1.4.1 (see change log).
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
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Hi, Elated Core plugin not activating.
Fatal error: Uncaught Error: Call to undefined function ElatedCore\Lib\ambient_core_is_theme_registered() in /public_html/wp-content/plugins/eltdf-core/lib/shortcode-loader.php:55 Stack trace: #0 /public_html/wp-content/plugins/eltdf-core/lib/shortcode-loader.php(69): ElatedCore\Lib\ShortcodeLoader->addShortcodes() #1 /public_html/wp-content/plugins/eltdf-core/main.php(16): ElatedCore\Lib\ShortcodeLoader->load() #2 /public_html/wp-admin/includes/plugin.php(2300): include(’/pub…’) #3 /public_html/wp-admin/plugins.php(191): plugin_sandbox_scrape(‘eltdf-core/main…’) #4 {main} thrown in /public_html/wp-content/plugins/eltdf-core/lib/shortcode-loader.php on line 55
Hello there,
Thank you for reaching us!
We haven’t experienced this issue on our local installation so we would appreciate if you could please submit a ticket at our Help Center, include url of your site, and one of our support agents will check this and gladly help you.
Support
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Hi again Support Something not right with the update as I get critical errors after updating, nearly lost my last weeks worth of work. Also lucky I didn’t follow the instructions and overwrite the existing theme. Any answers or solutions as to why the Ambient Core crashes after updating?
Hi there,
Thanks for writing in! Sorry to hear this, however the theme works perfectly fine and as you may already know, the regular license covers one theme installation for one purchase code. You can read more about the available license types here . And, if you’ve used out themes before, you’ll be aware that we already had a feature that required theme registration. You can learn more about the differences in this article.
Please update your theme according to our tutorial here as well as check if your purchase code is registered in our Ambient Dashboard as well as if you did update the Core plugin.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
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Hi Support not sure what you’re saying here I have purchased 4 x licences for 4 different clients and have registered them all, I just keep getting crashes after upgrading, either way I’ll try the upgrade again and let you know if I have any more issues
Hi,
When updating theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. It is important that you also update Elated Core plugin when updating theme.
Please understand that theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hi again Support I followed your instructions above…...I can’t begin to explain how frustrating this upgrade has been. You don’t pay attention to the problems and point your users to a document that fails with both upgrade paths!!! After I alerted you to two critical failures that I got when upgrading to ver 2.0, I get the same with 2.01 so I have a website to launch for a client that cant be launched because I cant install seo because the installed version of wordpress doesn’t support the latest ver of SEO and I can’t upgrade to WP 5.7!!! I have bought 4 x ambient themes and they are beautiful themes and they work really well and this is the first real problem I’ve experienced from you. Can I get an honest answer as to when this error might be resolved, I’m on standard cpanel hosting of my own and have control over everything and other websites are all running fine?
Also to make things worse I just tried to log a support call via Qode website and it wont let me because for some reason qode doesn’t know that I purchased Ambient 4 x times????
I’ve just managed to log a call on your support item location
Hi there,
Glad to hear this, be assured that you will get a response as soon as possible.
Thank you for your patience.
Support
Elated Portfolio part of
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Thanks for your reply
Hi there,
You’re welcome.
Support
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Hi I have replied the the support call on the forum but cannot log back in to the qode website for some reason?
Hi there,
We do see that your request has been responded to so please for any further assistance please continue the conversation with our support team. We also see that your account is verified so you should not have an issue logging in to your account, though you can always reply to the email that you get as a notification.
Leek us updated on this please.
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Hello I updated your theme, but I get this error related to the Elated Core plugin “The plugin cannot be activated because it generates a fatal error”: Fatal error: Uncaught Error: Call to undefined function ElatedCore \ Lib \ ambient_core_is_theme_registered () in / web / htdocs / www.
Hi there,
Thanks for writing in!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Also we’re always available to help you if you need further information or assistance. So could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
Support
Elated Portfolio part of
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Hi Support I just like to enquire into whether Ambient Supports Wordpress 5.7x yet?
Hi there,
Thanks for writing in!
Actually we just released the theme update today , version 2.0 which supports WP 5.7x
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
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