91 comments found.
I installed the theme but i didnt find the audio player, let me know if I need to get a special plugin for it.
Hello,
Please use Widget Audio Player – this Elementor widget inserts an Audio Player block. You can use a locally uploaded audio file (from your Media library) or an external one (through embed html code). The system ignores the “Audio caption” and “Author name” options, if the embed code is used.
Also the default WordPress playlist shortcode is used. The audio files can be found in Media (WP Dashboard) > Library.
Regards
Thanks I will do.
Warm welcome!
The author team has been promising a sticky audio player on the next updates of this theme since 5 years ago. Is it ever arriving? It is the first and most important thing when it comes to a theme designed for a radio website.
Hello,
Thank you for getting in touch with us!
Unfortunately, this feature has not been implemented in the theme so far, and we sincerely apologize for the inconvenience. However, our Custom Studio team would be happy to assist you in implementing a sticky audio player tailored to your needs. You’re also welcome to try any third-party plugin with the theme — and if additional styling or integration is required to ensure full compatibility, our team can create the necessary stylesheets for you. Just submit a request under the “Get a free quote” category at https://themerex.net/support/
Regards.
Is it RTL ready? I intend to use it in arabic/french languages
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
You may also consider these WP templates with RTL support:
1 – https://themeforest.net/item/dub-music-wordpress-theme/54916888
2 – https://themeforest.net/item/midi-sound-music-production-wordpress-theme/44897001
3 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
4 – https://themeforest.net/item/mediaflex-tv-channel-streaming-wordpress-theme/48691149
6 – https://themeforest.net/item/verse-music-radio-concert-wordpress-theme/44322390
Regards.
hello after installing and importing demo, the site is crashed, send a ticket yesterday and still not resolved . Ticket #118071
shoutcast : can u check if this link can play on yours radio wp theme …. https://mercury.reliastream.com/proxy/radiotec?mp=/stream and can you tell me cab be showing curent song?
Hello,
Thank you for contacting us!
While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
To be more specific, the stream https://prnt.sc/TKByJBnwhxFd plays properly, but for adding the name of the current song extra customization will be necessary. Should you require any development work related to the theme, our custom studio is available to assist you. Simply visit our website https://themerex.net/support/ and choose the “Get a free quote” category.
Regards.
Hello,
Thank you for your interest in our theme!
Sure. The radio player is facilitated with ThemeREX Audio Player managed with Elementor builder. It allows you to use Embed code for radio channel/podcasts from other sources. If your radio stream has embed code, it can be added in Audio widget to display on your website. You may also paste direct URL to your stream in Audio settings: https://prnt.sc/s80kyq
Regards.
hello, I am about to purchase your audio player on envato, we have an icecast 2.0 streaming link could you try it and tell us if it works on your player before purchasing? we bought another before and we had a problem with the link compatibility…
http://eco.onestreaming.com:8922/streamThank you in advance.
Hey guys
On these pages – https://corby-radio.stackstaging.com/timetable/event/the-big-breakfast/
If you view on a wide screen, the main banner/header image gets cut off…
Also, the 3 images at the very bottom of the page in the “You May Also Like” section, these images are really zoomed in…is their a way to change this so that the whole image is visible not just a section of the image?
Many thanks
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
Hi, I would like to buy this template for a client of mine but I need some information: – is the slider revolution plugin included (in bundle)? – is the Elementor plugin included (in bundle)? Is Elementor the standard website editing plugin? I would need it above all because my client is only able to use this and not others (example: WP Bakery) – is WordPress 6.2. compatible with the wordpress version released on May 6, 2023? – is it compatible with a php 8.0 (or later) server version? – is it compatible with a database version 5.7 (or later / mysql or maria db)? this information is necessary and important for us as our server hosting is configured in this way and if your template is not updated to be usable with these requirements it is not good. Thanks, Best Regards
Hello,
Thank you for your interest in Rare Radio!
Absolutely! Our theme meets all your requirements. Slider Revolution and Elementor are included and bundled with the theme. The template is built with Elementor. Feel free to use it. The theme is fully compatible with Wordpress 6.2, php 8.0 and database version 5.7.
Regards.
Hey guys
How do we turn off the image that appears where loading pages? It’s like a loading screen…just want to turn it off
many thanks
Hello,
Thank you for contacting us!
The page preloader can be disabled just in 1 click under Theme Panel > ThemeREX Addons > General – https://prnt.sc/pG_xf_f8NaBJ
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello. Is it normal for the line on the audio player to disappear? I know its a strange question, but recently the line (I guess you can call it a timer line) that’s in the player disappeared. I am thinking that’s the problem may be from another audio plugin. Wondering on your thoughts? Thanks.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hi!
pre-sales question here.
Is the theme’s player compatible with icecast stream? And if so, is there any documentation about it? Also, I was wondering if there’s the possibility of having a “Now on air” widget which will show the current radio show playing. Of course it has to be scheduled to change accordingly to the daily program.
Thank you in advance!
Hello,
Thank you for your interest in our theme!
The radio player is facilitated with ThemeREX Audio Player managed with Elementor builder. It allows you to use Embed code for radio channel/podcasts from other sources. If your radio stream has embed code, it can be added in Audio widget to display on your website. You may also paste direct URL to your stream in Audio settings: https://prnt.sc/s80kyq
You may try using the the icecast stream with the template. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. “Now on air” widget is a great idea for future development. To integrate it an extra plugin is required. Please contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to address your request.
Regards.
Good day. I’d like to buy your theme. But first, I’d like to find out if I can allow users to pay for membership in order to host their own sound on my site (like they do on soundcloud, spotify, etc.). Please advise.
Hello,
Thank you for contacting us!
While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
When I use the social icons widget from theme rex addons, my last two social media icons always stick together and I can’t for the life of me figure out why!
Look : https://ibb.co/nsS6FHx https://ibb.co/NLQXcp1Hello,
Thanks for reaching out to us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Apparently my support has expired.
You may renew the support service in your Themeforest account. Please use the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you!
Hi – Header and Footer totally disappeared from the theme just like over night with the wp 6.0 update ??? And my Support is over, so i cannot submit a ticket … ? any ideas ? THX
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
great thx 
For artist theme, how do I change the background color? Its green but I have a new background picture I want blue. The original background is green with artist playing guitar against the wall. How do you change the color for a new pic?
Hello,
Thank you for reaching out to us!
Please provide the link the page you mentioned in the support ticket at https://themerex.net/support/. Our Tech support team will be glad to assist you!
Regards
How do I remove the Rareradio loader? Every page I load shows the logo. I have an envato elements license and I got the the theme from there.
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to obtain support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Hey Guys,
Would you mind checking my CC fields at checkout – they are massive and only clickable in the top half of them, which means at checkout on mobile customers are having serious issues putting in their card details.
Thanks so much! https://melbournesocialtango.com/product/concession-membership/ pop this in the cart and head to check out. Youll see the issues right away!
Hello,
Thank you for getting in touch with us!
I would love to help you, but we are not able to provide detailed support in the Themeforest comments section. Please address your questions to our support team at https://themerex.net/support/ to get qualified assistance.
Thank you!
Id love to, but it keeps telling my support has expired even though I have renewed to get an answer / help with this!
Would it be possible for you to submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body – https://prnt.sc/20i4uft ? It does not require purchase code verification. Our Tech support team will help you as soon as possible.
Thank you!
Heya! The Single Organizers / Venues pages seem to be a bit borked / broken. Is this an issue with latest Events Cal? Also, on events the featured images for venues / organizers is not showing. Can you please advise?
Hello,
Thanks for reaching out to us!
We are not able to replicate your issue. Could you please submit a ticket at https://support.themerex.net and provide the link so we could take a look? Thank you.
Regards.
Will do thanks!
You are always welcome. Our Tech support team will be glad to assist you with any questions you have at https://themerex.net/support/
Regards.
Heya! Im using the latest theme and theme rex plugins. I am using Square For WooCommerce. When ThemeREX plugin is installed, the credit card fields are not editable at checkout. When I disable this plugin, it works fine. In console its saying
Uncaught ReferenceError: WC_Square_Payment_Form_Handler is not defined at HTMLDocument.<anonymous> ((index):1342) at e (jquery.min.js?ver=3.6.0:2) at t (jquery.min.js?ver=3.6.0:2)
only an issue with themerex plugin installed! Ideas?
Hello,
Thank you for contacting us!
We cannot guarantee the theme full compatibility with all third-party plugins. Please submit a support ticket at https://themerex.net/support/ Our Tech support team will check if the issue can be solved.
Regards.
Ok thanks will do
Fixed by turning off Async loading for JS Thanks!
