32 comments found.
Hello, I can’t import demo content. I have set max_execution_time to 300. It does not finish after half an hour after the import starts. Thank you for the advice
Hi, Please send us a support ticket. Our team will help you. Thanks.
I’d love to, but my license support has expired. That’s why I tried to add a comment. Did anyone solve the same problem.
I see that this template is updates on 10 January 22 but on the log there is no list on what is updated. please let me know so i know if i need to update it
Hi, Please send us a support ticket. Our team will help you. Thanks.
Hello. I noticed an alt text when I place the cursor over the logo image that it shows “Benxi”. I couldn’t find a way to change that, just found that code in the functions.php. Is there an easy place I can edit that? I think this should be a simple thing to change.
Please send us a support ticket, our team will help you.
Hello. After updating Wordpress version i started to encounter js errors which reflected in website builder crushing, no info is being saved after clicking on Update button. I get an error saying “vp.init_ace_editor is not a function at Object.vp.init_controls (shared.min.js?ver=1.1:3256)” , “this[binder] is not a function at s.fn.init.$.fn.tipsy (jquery.tipsy.js?ver=1.0.0a:538)”. Any idea how we can fix the errors? Thanks in advance
Hi, Please send us a support ticket. Our team will help you.
Hey! There lot of bugs in theme, Please let me know where I can find support??
Hi, Please check the documentation or go to this link https://templatepath.ticksy.com/
regarding submenu not working, please lookinto this urgent. My support TICKET #2719646
is there any time bound for reply, I am not getting reply, I shared my wp-admin details. Please reply.
You will get the reply.
Thanks, My issue is resolved today, Appreciated this time fast reply… Thank You.
Hello, Hope all is well there, just checking you have received our support ticket number #2687785? Many thanks.
You will get the reply from our team.
Regarding Submenus not working in v1.4, a quick fix is to edit the benxi/js/script.js “hover” declaration for var navcollapse = $(’.main-menu .navigation li’); navcollapse.hover(function() { $(this).children(’.submenu’).stop(true, false, true).slideToggle(300); });
Aside from that, the theme looks great. Hope to see more updates soon!
Hi, we will check and fix this. For getting faster update, please send us a support ticket.
does this support RTL ?
No, but we have plan to implement it.
Hi there, I’m customizing this theme for a client and it appears submenus in the main navigation are not supported? Is there a quick fix for this issue?
Please send us a support ticket with details. Our team will help you.
Hi i have go a problem because of an update some widgets disappear. widget benxi about us and benxi latest updates how can i fix this ?
And i have another problem but not so important since wordpress update there is a js error fixed by the plugin jQuery Migrate Helper but there is still notification : wp-content/plugins/theme_support_benxi/includes/vafpress/public/js/vendor/jquery.tipsy.js: jQuery.fn.live() is deprecated
I can’t because my license has expired and i won’t pay for an update error.
Hi, Please select “any html ” tab and send the ticket.
Hellooooo,, anybody is there, I’m asking for a refund since last 3 weeks…. and you people telling me that you are checking checking and bla bla bla… Worst experience ever… Plz REFUND my money….
Hi, Please send us a support ticket with details. Why you want the refund. If we cant fix the issue, you will get the refund.
Hey, template_path,
This is the most disaster Template, Worst Support.
I’ve asked for a refund around 1 week ago.
But there is not reply from support not received Refund… 
Hi, Please give details about the issues. Also, give the support ticket ID.
Support ticket ID #2425535. issue is – the theme is not working properly as I’ve tried to import demo content > it crashed my website. Tried a few more times > some images not visible > Your Composer > KC pro is difficult to learn. Your theme is not supported with elementor. It wasted my time in doing Trial & Error > Finally decided to opt out. Plz refund and don’t try to convince. Thanks.
Hi, We will check the ticket.
Hellooooo,, anybody is there, I’m asking for a refund since last 3 weeks…. and you people telling me that you are checking checking and bla bla bla… Worst experience ever… Plz REFUND my money….
Hi, Please send us a support ticket with details. Why you want the refund. If we cant fix the issue, you will get the refund.
Hola, su documentación es muy general, superficial (no veo por ninguna parte su documentación detallada y guías de vídeo). Por ejemplo, no he podido encontrar información sobre cómo configurar o construir la página de inicio. El tema es muy complicado de administrar, a mi juicio. Necesito soporte sobre este tema.
Hello, your documentation is very general, superficial (I do not see anywhere your detailed documentation and video guides). For example, I could not find information on how to set up or build the home page. The issue is very complicated to administer, in my opinion. I need support on this topic
Mentiras, no han revisado nada, y no han arreglado nada. El tema no funciona y necesito que me regresen mi dinero o denunciaré esto como un fraude (mejor una estafa)
Lies, they have not reviewed anything, and they have not fixed anything. The issue does not work and I need my money back or I will denounce this as a fraud (better a scam)
Por imagen de marca y responsabilidad con su clientela, ustedes deben sacar este tema de su catálogo para no seguir engañando a más gente
Me estoy refiriendo al tema Multinews de Momizat, que es muy malo, no funciona, el sistema de subir imagénes a la biblioteca está dañado no funciona y nadie responde.
Please write in English.
Where are the documentation and video that you promise on the sale description:
PSD files included ($12 value) : Now you can make your customizations in Photoshop first, because we have included PSD files in this package. Detailed documentation : Extensive documentation plus great video guides on how to setup and customize Benxi will make your customisations super easy and fast!
Hi, We have a support center and you can ask anything you need. The PSD is big file and for this you need to send us a support ticket. We will give you the file with reply. For doc, not sure if you download the full pack. We have included documentation within the full pack.
Sorry the Element/Function “our_services 2” can’t display a photo
Please send us a support ticket. We will check the issue.
i email to your in send email box on your profile
Hi, You need to use our support center for support. Here is the url https://templatepath.ticksy.com/
read more is not working in these theme …. !!!
Please send us a support ticket, we will check the issue.
Hi… can a Mega Menu be added to this theme?
Hi, You can use mega menu plugin.
ok thank you.
Hi how can I import the demo?
Please send us a support ticket, we will help you.
Nice work,
Congratulations! Good Luck With Sale 
Nice work, Congratulations! GLWS