65 comments found.
Hello. For some reason the MobileMenu is not displaying properly and the whole mobile view is broken. This has been going on for a few weeks now, and I still cannot figure out what is causing it.
It’s not being responsive even though the parameter is set.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will take a look.
Support
Mikado Portfolio part of
Qode Interactive
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I know you can add videos in the blog section. However, in the portfolio section, can I add videos there too or is it photos only? I ask because I do 2D digital animation and I want be able to have a video portfolio. Also, can social media icons be added to the header section (specifically the “Nilssen” and “Thorian” thome pages? Thanks.
Hello,
Thank you for reaching us.
You can add both images and videos to the portfolio singles.
The social icons can be added to some standard header layouts, like the main home page (Magnus).
Support
Mikado Portfolio part of
Qode Interactive
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For the “clients” element, is it text only or can I use company logos?
Hello,
You can select to use text or images in the clients item.
Support
Mikado Portfolio part of
Qode Interactive
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Dear all,
At this moment I use Kalos theme version 1.0. Right now it’s working with PHP 7.4. After one month it will expire and I have to update to PHP 8 at least. Please do you have a solution for this problem? Because we tried alot of options but unfortunately nothing works at this moment. We have only 4v week to solve this problem.
I hope to hear from you soon. Kind regards Janet
Hello,
Compatibility with PHP 8 will be added in the next update. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, We are having an issue with Firefox where the images are not loading in the correct size/grid style when first landing on the pages. If I refresh the page, the correct style is then applied. This is only happening with Firefox. Tested with Chrome and Safari, and it seems all OK. I’m using the Justified Gallery template What can we do about this? Thanks!
Hi there,
It is hard to determine what is causing an issue without checking your site. Could you please send us the URL? If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, thanks! The URL is https://www.isimages.com.au
I tried submitting a ticket but it wouldn’t go through. Hope we can fix this.
Hi there,
We inspected your URL and it seems like you’re using an outdated version of the theme and Core plugin (mkd-core-1.1 kalos-ver-1.3).
The latest version is 1.4, Mikado Core 1.2.1 https://prnt.sc/20vcnww
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
If the issue persists after the update, we would kindly ask you to send us a mail providing your purchase code and your website URL in it and our team will investigate further.
Support
Mikado Portfolio part of
Qode Interactive
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I bought the Kalos theme. Is there a way to show the caption or description of an image in the portfolio when it opens in a Lightbox?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Problem1. After latest woocommerce 4.4.1 mandatory update, site layout has been partially messed up. Requires update? but >>
Problem2. Site crashes after trying to update from v.1.1 to v.1.3 using ftp method. Message errore says something about meta-box.
Not sure what do next.
Hi there,
It sounds like you have not updated the theme and its plugins correctly. Please make sure that you are running PHP version 7 or higher.
Try reinstalling Mikado Core plugin by following these steps:
- Connect to your server using your FTP credentials,
- Navigate to wp-content/plugins and delete the mikado-core folder with its content
- Go to WP admin -> Appearance -> Install Plugins, find MikadoCore plugin there, install & activate it.
You can follow the procedure from here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you so much!,will give this procedure a try. Actually I didn’t delete the mikado-core folder, but I did create a new theme folder copying the fresh files, and then renamed it.
Hi there,
We hope it helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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hi, was looking using your theme for a talent management/model agency. Their website must feature models portfolios in portrait mode. Which portfolio style I can use that would suit for this model agency?
Hi there,
Thank you for taking interest in our theme!
If you upload images that are in a portrait mode, they will be displayed as portrait.
If there’s anything else, feel free to ask!
Support
Mikado Portfolio part of
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Hi, I updated wordpress, I went from version 5.0.4 to 5.2.4. I wanted to update my V.1.1 theme to version 1.2, unfortunately, following your instructions below, it does not work. the site is no longer displayed. Instructions followed: Updating Kalos
You can update your theme by performing the following steps:
Download the latest theme .zip file from ThemeForest
Extract it and locate kalos.zip
Extract kalos.zip and locate the kalos folder
Copy / Replace the contents of the kalos folder to the / wp-content / themes / kalos folder of your web site.What should I do for the update to work please? (I can not post a ticket, my support has expired, and I followed your instructions to the letter.)
Thank you.
Hello,
Thanks for writing in.
It is possible that something was uploaded wrong or something is corrupt with your WP install.
Download a fresh copy of the theme and upload it via FTP by following the instructions from this article > https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Wordpress is up to date. My plugins are up to date. But when I want to update your theme in its latest version, passing through the FTP, my site does not work anymore. I have this error message: “This site has technical difficulties.” What can I do please ?
Hi there,
Please try these steps:
Download the latest theme .zip file from ThemeForest
Extract it and locate kalos.zip
Extract kalos.zip and locate the kalos folder
Copy/Replace the contents of the kalos folder to the /wp-content/themes/kalos folder of your web site.
You need to delete the core plugin before updating the theme. If it still breaks, you need to delete the core plugin manually from your server. If the site remains broken, you then start deleting all theme plugins one by one until your site comes back up, then install the new versions of the deleted plugins.
If you still have difficulties, please reach us at support@mikado-themes with your wp admin and ftp credentials, your purchase code and a screenshot of this thread and we will investigate further.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
I deleted the core plugin.
I Copy/Replace the contents of the kalos folder to the /wp-content/themes/kalos folder of my web site.
-> ok, The site was working with the new version of your theme, but without the Core plugin.
So I then install the old version of “mkd-core”, but the site still did not work.
How should I do with this Core plugin, once Kalos copy and replaced ?
Thanks
Hi again,
When you install the new theme version, you need to install the new plugin version also, not the old one.
When you install and activate the latest theme version, you can navigate to Appearance >> Install Plugins and there you will be able to install the latest versions of all plugins.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Can you please tell me where I could buy the image of the deer that is on the Magnus slider please ?
Hi,
That image is from Shutter Stock and you can find it on this link:
https://www.shutterstock.com/image-vector/one-line-deer-design-silhouette-hand-482756479
Support
Mikado Portfolio part of
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Thanks
You’re welcome.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I’ve a question, in the blog demo page there is photo and name of the autor, so, in mine blog the photo and the name does not appear. Is all the day that I try to fix it in the mikado option and in the mikado article too, but i’m not able to solve this problem…can you help me?
Hi,
If you’re using Mikado Blog list element on your blog page you need to check whether these options are enabled in element settings: https://www.screencast.com/t/gpILsxu99rk4After that if you still have the issue you can submit a ticket on our support forum at https://mikado.ticksy.com/ and include your site URL with wp-admin access and our agents will help you.
Support
Mikado Portfolio part of
Qode Interactive
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Tks for the reply, your suggestion is not enough, so I submit a ticket…
....my support is expired…:-(
Hello,
Thanks for writing in.
Please note that we provided support only over ticket system. Author’s dashboard is meant for general inquiries and pre-sale questions.
Anyhow, if you want to have author info like we did here → http://postimg.cc/94m0d5gm you can achieve it by adding two widgets (image and text) within desired widget area → http://postimg.cc/ph7KcX3Y
But if you are referring to something else, please be more specific about it. Some screenshot can be helpful as well.
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Mikado Portfolio part of
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Hi there,
We are looking at purchasing this and wanted to know if it’s possible to add Ajax filtering to the homepage templates. From what I saw in the demos, the Ajax filtering just shows up on the portfolio pages.
Can you please let us know?
Thanks!
Hello,
Thanks for taking interest in Kalos. You can set filter on portfolio list element and that element is added on portfolio pages but also on homepages, like for example here: https://kalos.mikado-themes.com/ https://www.screencast.com/t/KwjiziDzjVWx
Regards, Mikado
Hi,
Not sure you understood what we’re trying to achieve. The links you sent do not have the Ajax filters on the page.
What we want to do is have this Ajax filter/sorting functionality: https://kalos.mikado-themes.com/portfolio/four-columns/ – placed on a homepage style like this: https://kalos.mikado-themes.com/thorian/
Is that possible? Or are the Ajax filters exclusive to the ‘Portfolio’ templates?
Cheers!
Hello,
Yes, you can set category filter on element that is set on Thorian homepage https://www.screencast.com/t/GUM8C9gmz and as you can see currently is set to No, but if you set it to Yes, it will look like this: https://www.screencast.com/t/IIIcRXNX Just note that, it has to many categories and it looks like this because we set a lot of categories for the portfolio items.
Regards, Mikado
Hi,
I’m trying to edit some things on the Kalos theme and can’t find where to do it. Could you please let me know how:
1 Edit Footer – Can’t find where to change the Kalos logo and the contents of the footer.
2 Header Logo – How can I make the logo bigger?
3 Header Logo Position – As I was trying to make the logo bigger, i was playing with the options on the Header section. I had it centered before (Default) and after changing to something else and back again to default now the header size is all different (too deep). I changed it to something where the depth is what it was, but the logo is now left aligned.
You can see the site here: http://avcatech.com.s154244.gridserver.comThanks.
Hello,
Please, for any question like this one, open a ticket at https://mikado.ticksy.com/ and include your website URL with wp-admin access and our agent will help you.
Best, Mikado
Hi, the portfolio edit page is no longer displaying the backend editor. How to fix so it doesn’t just show code?
Hello,
IN WPbakery page builder settings > Role manager you could enable it for WPbakery page builder https://www.screencast.com/t/4Xknao4Mmovh
Best, Mikado
Hi, I’ve update at 1.2 version, after that I found error 500, so I deactivated all plugins and rectivated one by one, so now I can’t reactivate WooCommerce Plug-in becouse he make a fatal error, so now I can’t read every articol of my portfolio. How can I do? my site is http://www.farinattidesign.it/ thanks for your reply
Dear Mikado Themes, I’ve upgraded to the last version of WP and now I can read the portfolio’s articles, but still impossible activate the woo commerce plugin…
Hello,
Can you please let us know what is happening when you try to update WooCommerce plugin? Thank you.
Mikado
I can’t activate it, th relise is 3.6.1, when I try to activate it wp say that ther could be a fatal error so wp didn’t leave me activate the plugin
Hi,
WooCommerce is a 3rd party asset and we don’t know why is this happening. Please switch to default WordPress theme and try to activate WooCommerce again. Thank you.
Mikado
ok tks
anyway when I try to activate it the answer is this: Warning: include_once(/home1/farinatt/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php): failed to open stream: No such file or directory in /home1/farinatt/public_html/wp-content/plugins/woocommerce/woocommerce.php on line 24
Warning: include_once(): Failed opening ’/home1/farinatt/public_html/wp-content/plugins/woocommerce/includes/class-woocommerce.php’ for inclusion (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home1/farinatt/public_html/wp-content/plugins/woocommerce/woocommerce.php on line 24
Fatal error: Uncaught Error: Class ‘WooCommerce’ not found in /home1/farinatt/public_html/wp-content/plugins/woocommerce/woocommerce.php:34 Stack trace: #0 /home1/farinatt/public_html/wp-content/plugins/woocommerce/woocommerce.php(38): WC() #1 /home1/farinatt/public_html/wp-admin/includes/plugin.php(2050): include(’/home1/farinatt…’) #2 /home1/farinatt/public_html/wp-admin/plugins.php(175): plugin_sandbox_scrape(‘woocommerce/woo…’) #3 {main} thrown in /home1/farinatt/public_html/wp-content/plugins/woocommerce/woocommerce.php on line 34
Hi,
Could you please try to deactivate and delete WooCommerce and install it again from Plugins > Add New?
If that doesn’t solve the issue, please switch to some default WordPress theme to see if the problem will persist. Thank you.
Mikado
I do it, so it seems that now is activated, I hope that that plugin didn’t make any conflict as in the past, thanks for you answer, kind as usual
Hi,
You’re welcome, all the best.
Mikado
When is this theme getting a update??! My WP Bakery is asking to activate a copy. This is the second time it has taken so long for your update…
Hello,
We are working on new theme updates that should be released soon. Anyhow, we have tested our themes, and there shouldn’t be any compatibility issues with Wordpress 5.0. Gutenberg became the official WordPress editor from WordPress version 5.0. In case you still want to use Classic Editor, you can add it manually, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcS Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ In next theme update we will add latest version of WPbakery 5.6 and until then, feel free to reach our support team at support@mikado-themes.com and we will gladly provide you with latest version so you could continue working on a way you used to. We hope you’ll be satisfied.
Best, Mikado
When will the update be available for Kalós? My WP Bakery plugin needs renewal…
Hello,
We have tested our themes, and there shouldn’t be any compatibility issues with Wordpress 5.0. Gutenberg became the official WordPress editor from WordPress version 5.0. In case you still want to use Classic Editor, you can add it manually, and your page backend will look the same as before. https://www.screencast.com/t/QoCo8YcS Here you could find more about it https://wpklik.com/wordpress-tutorials/how-to-keep-wordpress-classic-editor/ Please let us know if you have any further questions. So, until we release new WPbakery 5.6 in our next theme update, just install Classic Editor.
Best, Mikado
Hello. I bought this template with a high expectation and I passed on that expectation to the client, who approved it. After purchased we have tried the installation and this has been a total disappointment. I have already invested 15% of the work schedule in processes and installation attempts. The required plugins arrived outdated, the WPBakery asks for a license and it is not clear what needs to be done. We assume that it is not necessary but we do not find the necessary options to work it, and less to update it. The demo content we have never been able to download. The process is always frozen in 70% or 90%. The truth is that the feeling of disappointment and impotence in this process is immense. There is not a package of demo content that can be downloaded to the PC and from there upload it to the web instance? It has always worked like this! Currently we try to install it on a test server to carry out the design and content phases and then it will be transposed to the client’s web server. I can not imagine how many problems I will have with that. Please, I need to unlock this installation process. My client wants to see results! And I also!
Hello,
We are very sorry to hear you are experiencing this issue and some of our support agents would gladly help you with this, but, unfortunately, we weren’t able to locate your ticket on ticksy.
You should be able to import the demo normally following this article and please be sure to https://mikado.ticksy.com/article/12620/ but please make sure to set recommended php values, because this is probably the most important part.
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that.You can read more about this here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsPlugins bundled within the theme are the latest version of the plugins in the moment of latest theme update.
In case you experience any further problems with this, could you please submit your ticket to out support agents on https://mikado.ticksy.com/ along with your credentials ?
Best, Mikado
good day
Unfortunately it was not possible to implement this template. The process failed repeatedly when importing the sample data. Several server configurations were carried out assisted in support sessions with Dreamhost staff, modifying and adapting to the parameters suggested in the documentation that you provide. It was always interrupted at 90%.
(Among other things, there is double information about it, in the documentation that comes with the topic, a configuration is discussed and another web page specifies a different one.)
The plugins were disabled progressively looking for which could generate the failure. In the end it was only the Mikado Core and it did not help either.
Looking to optimize and facilitate the import, instead of bringing all the data in one load, it was done in parts: First, “Options” was loaded. Then the “Widgets” and then tried the “Content”. Even without the attachments of the media files.
And the data was not loaded either.
The process control was done (Chrome>Inspector mode) and effectively at 90% of the content load, it fails.
There are no more plugins to disable or elements that are saturating or demanding memory.
Today the client is not willing to accept that template and on our part the expectations were not met and the lost time is valuable. I request to you the refund of the value paid for this product since nisiquira managed to be implemented in the full demo version.
Stay tuned.
Hello,
We are sorry to hear this. Please, reach our support team at https://mikado.ticksy.com/ and include your site URL with wp-admin access. Our support team will gladly help you to finish demo import. Really hope, once all is sorted out you’ll be satisfied using our theme.
Best, Mikado
Hi, something wrong it’s happen, today I’ve update the plugin, but something works in a wrong way and happen the error 500, so I deactivated all the pugin and after I reactivated they one by one, so at the and my site farinattidesign.it didn’t work. When I try to go to a portfolio page I see that the page didn’t exist…so can you help me? more over I can’t up date the woocommerce plugin becouse he get fatal error
Hello,
Please, check this article where this common issue is explained https://mikado.ticksy.com/article/10611 If the issue persist, open a ticket at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will check this closer and help you there.
Best, Mikado
Tks Mikado for the answer, I solved the problem, it was the woocommerce plugin, after the upgrade, so I’ve delete and reinstalled it and now everithing goes well, only some problem with text that is a bit changed with some strange symbols…
You are welcome. Thank you for the update. If you need further help with that part, please, reach us here https://mikado.ticksy.com and include your site URL with wp-admin access. Our agent will investigate and help you there.
Mikado
You are very kind, thanks and I love your template, my site is http://www.farinattidesign.it/
Thank you for sharing link. We have just checked and everything looks fine on our side Please, check this screenshot https://www.screencast.com/t/NCmZGmeExNr So, it will be helpful if you could explain a bit more about the strange symbols you are seeing? Thanks
Mikado
Hi, I sent you an email on support@mikado-themes.com, but unfortunately I did not get an answer. Did you receive my email signed LSLi on 12 novembre 2018 at 18:37 ? If not, how to contact customer support please ? Thanks
Hello,
We are answering on all received emails. I’ll check with my colleague. Anyhow, if you need any technical support, you could reach our support team at https://mikado.ticksy.com/ Just open a ticket and include your site URL with wp-admin access and our agent will assist you there.
best, Mikado
ok, I open a ticket. Thanks
Thank you. We assigned it to our agent who is working on it so you could check response on ticksy soon.
Hi, I still have not got the answer to my problem … ticket 1784549…. ?
Hi,
Our agent answered. Please, check response on ticksy.
Mikado
Hi, I have question about Mikado / Kalόs template purchase. When I installed the template, the slider revolution was automatically installed as well, I believe it came with the package. It asked me to activate it by adding the license code. But I couldn’t be able to find the code to upgrade it (the licensing file from the template package has the license details except the code).
How can I solve this issue? Do I need to purchase the slider revolution in order to get the license code?
Thank you.
Hi there,
No, there is no need to purchase Slider Revolution, since it came bundled within our theme. Please, check this article https://mikado.ticksy.com/article/10807 If you need any further help, our support team is on your service at https://mikado.ticksy.com/Best, Mikado
Hello, I have installed Kalos but have a few problems:
1) as I must delete “Envato-Market” plugin, how do I disable the “required” check?
2) on importing demo there was no loader icon, therefore I pressed the “import” button twice and imported 2 instances of the content. How do I revert to original condition, i.e. without the demo content?
3) Wp-bakery plugin is outdated. Please give link to latest version.
Hello,
Please, submit a ticket on our support forum at https://mikado.ticksy.com and include your site URL with wp-admin access and our agent will gladly help you there.
Best, Mikado
dear Mikado, I have been testing Kalos but I think I’m not satisfied with the product. I was also fooled into believing that I could use my own animated text in a page like this one but that is not possible. I would like to know if it is possible to “return” the product and ask for a refund. I understand that I might not be entitled to a refund but please consider my request as I cannot afford to spend money for items I will not use. Thank you
I also believe there are many issues. The theme is quite unstable and pages/images/scripts are not always loading. Please consider my refund request, I have previously purchased Mikado products but I really think I cannot use this Kalos.
Hi,
Since our theme passed strong tests on Envato Market before releasing, we need to check this closer. Please, open a ticket and include your site URL with wp-admin credentials so member of our theme could investigate. Thank you
Mikado
