12889 comments found.
¡Hola! desde donde puedo configurar mega menú para dispositivos móviles?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
When I try to save theme setting, I always got this error : === Forbidden, You don’t have permission to access this resource ===. Should I have to activate my theme license to be able to save the theme setting?
Hello,
Try to disable `mod_security` on your server. It seems to block Header Builder’s “save” requests. Contact your hosting provider for help.
Kind Regards
I have added a new subdomain, install the theme there, checked all folder permissions, but still not working….
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I just did
Hi. How can I translate this text on MY ACCOUNT page (not login)
Registering for this site allows you to access your order status and history. Just fill in the fields below, and we’ll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.
Thanks
Hello,
Thank you for contacting us!
You can change this text via Theme Settings -> Login / Register.
Kind Regards
So good!!!
Thanks 
You are welcome!
Hi, I am using woodmart theme but I didn’t know that my developer used a nulled theme. I want to purchase it and make it genuine. Is there a way to do it? Or I have to get everything done from scratch?
Hi,
Thank you for being interested in our theme and contacting us!
Yes, you can purchase a legal version and reinstall your nulled one. Then, you will be able to activate it with your purchase code and receive auto-updates.
Kind Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
What to enter besides “Watsapp” field under Theme Settings > Links to Social Profiles section, so as to make it work. That is, when the visitor clicks on it, it will redirect for a Chat with owner on Watsapp
https://i2.paste.pics/F3HMR.png
Regards.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello,
Should not it is supposed to work, as intended. (for Whatsapp)
Please check above screenshot. Expecting you to atleast look into my query and suggest on this
Regards
Here is an article that will help you create your own link https://faq.whatsapp.com/general/chats/how-to-use-click-to-chat/?lang=kk
Upon clicking Video icon displaying on Main image of the product page, it is Not showing the Video Preview
https://pasteboard.co/9VCsiw7zVU7G.png
As well as, upon further clicking the Youtube icon (from Video box), it shows below error message –
https://pasteboard.co/sic7DpoFTlhW.png
Below is the Actual Video URL, that we added on this product while editing it.
https://bit.ly/3FM3O00
What could be causing this issue.
Please resolve
Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello,
It is only about Youtube link that is not working or not opening. It can be checked from frontend also.
PS: I think due to some sort of scripting issue, your system might not be accepting video in the format of Youtube “Shorts”
Can you please look into this and suggest further
Regards
Hi,
On Dashbord – Pages – Page Template there was a problem. Select input has a very high height.
https://monosnap.com/file/PcBTCHSN8ggulp2RjGR2ubzPQGf2RIHi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
There is a Pagination behaviour issue, due to which clicking on the page number (from Shop page) takes the user to the very top of the page instead of just the Start of the product grid display.
After clicking page number, the Auto-scroll-up, should Stop at the beginning where products begin to display, and not Scroll-up until the very beginning of that whole page.
Due to this (after clicking the page number), one has to unnecessarily scroll down again, to keep viewing further products.
This is really frustrating.
Please see below:
https://bit.ly/3cMwhqc
Please resolve this.
Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello @LukeNielson ,
If you could please read my above message and help to resolve this. Currently, this seems, the default behaviour within the Theme itself, and should not require Admin access. As the same can be replicated in your demos also.
Expecting you to please atleast look into them and help to fix this issue
Regards
It actually brings to the shop page beginning including the page title. If you want to change this, please, contact our technical support team and they will do their best to help you.
Thanks for your response. Much appreciable
OK, I will create a topic for this.
Can you please check this message and help to resolve this one, or suggest –
https://themeforest.net/comments/27577746
Will create topic for others also
Regards
How to Hide displaying Sub-categories, that displays-up while hovering mouse on Category names on the Shop page. Please check below Video-
https://bit.ly/3oRvZUo
We have so many Sub-categories under Main Categories, that can be seen from Video, and it does not look good at all.
Other than that, should not it show only first 3-5 Sub-Categories on Mouse hover (with “Show All” button text or link at bottom) clicking on which reveals the remaining Sub-Categories.
And also it should shows-up the scroll bars inside of the fly-over menu (once Expanded, after clicking “Show All”), rather than to Scroll the browser window to view All the Sub-categories
Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello,
I tried my best to clearly explain each issue with as much details. Was not expecting the message to – “create a topic on support forum”.. for every of my posted message.
It looks like you might not even have gone through my messages.
It took so much of time to represent issues in details alongwith Video and now it will take more time again to create a ticket on Forum.
Primarily, these issues won’t require admin access, Expecting you to please atleast look into them and help to resolve
Regards
Hello,
We are sorry for the inconvenience. We provide support via our support forum only. That is why I asked you to create a topic on the forum. So please, open an issue and write all the details there.
PS. I will not post this message to all of your comments.
Kind Regards
When i try to see the product quick view on mobile open the product page i need that like the screenshot photo https://ibb.co/7vZWh9y
Hello,
Thank you for contacting us!
Sorry, but your question is not quite clear. Could you please clarify what do you mean?
Kind Regards
How can i make the product image like the screenshot on mobile without hover https://ibb.co/7vZWh9y
The login sidebar on RTL version not opened right i explain on screenshot https://ibb.co/9nBd2kQ And when i click on register its open a new page i need to open it ajax like login
Your screenshot is from our Basel theme not from WoodMart. Please, send us some examples from WoodMart and we will tell you if it is possible or not.
As for the RTL issue, it has been fixed already and will be included in our next theme update. Contact us and we will give you a fix if needed.
Kind Regards
I see that the thumbnail of only 1st product on the Shop page is of smaller size (not of same height). While rest all are of same size or equal in height, that is having 1:1 cropping (that I have set from Appearance > Customize, and below area from Screenshot)
https://i2.paste.pics/F3FDE.png
Below Video shows, whereby the 1st product in Shop page is not matching the same height
https://bit.ly/3COPy4I
Shop Page URL – https://bit.ly/3cMpTiA
What could be causing this issue (that is smaller height of just 1 product)
Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello,
I tried my best to clearly explain each issue with as much details. Was not expecting such a message to – “create a topic on support forum”.. for every of my posted message.
It looks like you might not even have gone through my messages.
It took so much of time to represent issues in details alongwith Video and now it will take more time again to create a ticket on Forum.
Primarily, these issues won’t require admin access, Expecting you to please atleast look into them and help to resolve
Regards
Hi. I have a pre-buy question. Can I remove the whole “page title” section on blog posts? Please see screenshot for clearer picture: https://prnt.sc/20syidz
Hi,
Thank you for being interested in our theme and contacting us!
Yes, you can disable the page title section for single blog posts.
Kind Regards
Hi I want to buy a Normal License theme and first test it on a local server like Wapserver. Can I do this if I want to delete the license I bought after using it on the local server and transfer it to the real server? Do I have such an option? There will only be one user at the same time.
Hello,
Thank you for contacting us!
Of course, you can test our theme on your local environment and then move it to a live website without any license issues.
Kind Regards
Dear Xtemos Support Team, As you Suggested I have already deleted my previous /remove old activations ThemeForest “Woodmart “ theme . Please check treadeal.com .Now would you please inform what to do next ?Please Sir help me. Best Regards A.Q.M Ferojule Hoque Treadeal Bangladesh
Hello,
You should be able to activate our theme on a new domain now.
Kind Regards
Hello, How can I update my ” Woodmart ” theme. Best Regards Treadeal BD
Hello,
Here is an article that will help you to update the theme https://xtemos.com/docs/woodmart/update-theme-2/
Kind Regards
Hi,
Would multi-vendor (Dokan) work in all designs? For example Retail 2 or only in the multi vendor premises design?
Hello,
Thank you for contacting us!
Yes, you can use the Dokan plugin with any demo version including Retail 2.
Kind Regards
Hi
I Couldn’t find any of demos with this option so Icame here to ask. Is there any product reveal animation? For example, Product grids reveal or slide up one after another?
Thanks
Hi,
Thank you for being interested in our theme and contacting us!
There is no such option in our WoodMart theme. But it is available in our Hitek theme https://space.xtemos.com/demo/hitek/shop/?opt=animation_view_hitek
Kind Regards
Bonjour, je souhaite acheter votre thème mais j’ai 1 à 2 préoccupations particulères auquelles vous pourriez m’aider: – J’ai deja un marketplace avec un autre theme, je souhaite donc remplacer mon theme actuel par le votre. quel est ou sont les dangers (mon site fonctionne et a plusieurs visites.je ne souhaite pas le destructurer) - Pouvez vous intervenir pour installer et parametrer le theme de sorte que le front end soit le meme(ou presque le meme) que l’actuel ? si oui combien ca couterait pour ce service extra
Merci d’avance pour votre reactivité
ps: requete urgente Je souhaite changer de thème car mon thème actuel est trop lent en terme de vitesse de chargement
Hi,
Thank you for being interested in our theme and contacting us!
Sorry, but we don’t provide additional paid service like that at the moment.
Kind Regards
Hi there,
some pre-purchase questions here:
1.) About product filters:
a) I’ve not found horizontal filters on any actual demo page (although there are examples on the Elements -> WooCommerce -> product filters page). Or can you give me any link to a demo page, where horizontal filters are integrated? I guess that inserting content blocks from any demo page would be possible with the filter areas shown on the above-mentioned page, too?
b) Sometimes there is a larger number of filters (depending on the number of features I want to highlight there), so I need two or even three lines with horizontal drop-down filters. Is this possible with your theme?
c) I also need to define these filters individually for different product categories and features (attributes). I assume that I can do that with your theme?
2.) On my category pages, I’m going to need a combination of horizontal filters (above the product grids) AND some vertical filters in the left sidebar. I assume this is possible?
3.) I generally prefer a left sidebar plus 4 column grid for products/category pages, but I’d like to increase the width (on the demo pages I’ve seen, product pictures are a bit small in the 4 column grid). I’d like to set up the grid just like on this demo page…
https://preview.themeforest.net/item/woodmart-woocommerce-wordpress-theme/full_screen_preview/20264492?_ga=2.63559343.1279678465.1637757778-1177255700.1624707155...BUT add a left sidebar, without reducing the width of the product grid. I hope this is possible with your theme. Are there actually any demo pages showing this?
Thanks!
Sascha
Hello,
Thank you for contacting us!
1. a. You can see our horizontal filters layout in action on our Travel demo as shown on the screenshot https://gyazo.com/ce1bad424a769c835e2f77de1d59f7b9
1. b. Yes, you can display multiple rows of filters.
1. c. You can add different widgets for particular product categories.
2. Yes, it is possible to have filters both in the filters area and in the sidebar.
3. Please, send us a screenshot for a better explanation regarding this point.
Kind Regards
Regarding 3.)
I mean a grid like the “bordered grid” in your demo (main menu -> shop pages -> bordered grid), but with an added left sidebar and increased page width, i. e. not reducing the width of the grid itself.
Thank you for your extremely fast support!
Yes, you can increase the container width nomatter if you enable bordered grid and sidebar or not.
Ok, bordered is not the point, I just need to have a 4-column product grid of the same width as on that demo page PLUS a left sidebar. So I can just increase the container width and the left sidebar will fit in, right?
Another important (essential) question:
I’m the owner of an SEO/marketing agency and we’re frequently doing optimized relaunches of existing sites with WordPress/WooCommerce. Currently, I’m working on a relaunch of an existing php ecommerce site. All data (categories, products/articles, customer data, orders, carts etc.) are in the database, which is being administered via phpMyAdmin. From there, everything can be exported as CSV or XML file or in various other formats.
To relaunch the existing shop with your theme, I’ll have to import all the data and am looking for the easiest and fastest way to do that. As I understand it, we just need to make the existing database tables (fields) compatible with the tables within WP and your theme and then import it. Are there any recommendations you can give me (plugins, step-by-step process) or are there developers within your team that can assist us with this process? I’m in a hurry and this is something we’re doing for many sites and quite frequently, so it would be great to know beforehand how to go about it. Maybe you can do this as a customization job for us? But we need to do this fast, or I’ll have to go with other options.
Thanks!
Yes, you can increase the container width and the sidebar will fit it.
As for the import/export functionality, it is not something related strictly to the theme and we don’t have a universal solution for this.
Do you offer consultation and/or customization services for this? Any suggestions?
Maybe there’s a MySQL / WP database expert on your team who can help? Or can you recommend someone?
Sorry, but we don’t provide additional paid customization service at the moment.
Kind Regards
The author’s profile says that he is available for freelance hire. Could he or a member of his team do this for me?
Sorry, but currently, we are not available for freelance hire.
