330 comments found.
Color Variation available for this theme, I mean color switcher
color switcher is ready on Akira.
Thank you!
Hello, Before purchase, Have you a documentation of your theme ? Is it possible to build mega menu with elementor ? Is it possible to create new hook in order to create with Elementor ?
Thanks !
Thanks for your attention!
Instruction manual is included in the package that you download when purchasing the item. Megamenu is a separate module with full functionality like our demo. Elementor only edits existing hooks and does not create custom hooks.
It’s a shame to use Elementor for the theme and not to use the “Content Anywhere” feature, or even to use Elementor for the Megamenu management…
Your theme would have been better than Alysum…
Hi, Each response has to wait 2-3 days. Thus, the solution of one problem can be delayed for several weeks. This is a huge waste of time and this is not effective customer support!
Can you solve problems quickly?
TICKET #2959947
Hi,
Sorry for slow reply!
We always try to reply within 24 hours excluding holidays (Saturday and Sunday). Your ticket also has an average response time of 24h.
Please track your ticket, today is Saturday, we will reply you as soon as possible.
Thank you!
I bought the theme and I never could activate my license. Can you solve this issue please
Hi, Please submit new ticket in our suppot service https://lightatendthemes.ticksy.com/ We will check and help you ASAP!
hello,
I want to buy your theme and install the JA Marketplace module but I do not know if the rendering will be correct.
Is it possible to pay you specific developments to adjust the theme CSS for example?
Thanks, Stane
Hi,
We have not tested the compatibility of the JA Marketplace module with Akira. However, if the module can be compatible with Classic and functions written in common for non-Classic themes, then Akira can completely work.
We also provide a custom service for a fee to your requirements.
Thank you for your attention!
I updated theme via 1-click akira module to latest version 2.3.8, but I don’t find the new captcha and shipping free modules. Where I can find them?
Hi,
Thank you for contact us!
Please submit new ticket in our support service https://lightatendthemes.ticksy.com/.
We will check and help you ASAP!
Hi,
Tell me please…
1. Where is this page (сontact page) being edited https://prnt.sc/2696x26 ?
2. Where to configure what is displayed in this (right) block (where is the registration)?
Hi,
1. You can find it as attached image https://tinyurl.com/yxcpfp3m, https://tinyurl.com/y2g6dde6 2. Account sidebar includes many sections you can refer to in this file: root/themes/akira/templates/_partials/canvas/account.tpl
Thank you so much for your quick help! This is valuable! But I can’t edit, the following message comes out: https://prnt.sc/269atxh
Please delete the displayContactPageBuilder hook and re-create it. Or update to the latest version 2.3.7, Prestashop 1.7.8.x to fix this error.
I resave (Hook) and the page is working! Another point, how / where to enable the display of the checkbox with GDPR consent? https://prnt.sc/269d03i
p.s. By the way, the update module writes that Latest official version: 2.3.5 https://prnt.sc/269dtu7
You need to update to Prestashop version 1.7.8.x before updating Akira to 2.3.7.
To enable GDPR you need to go to Modules Manager > GDPR module > enable GDPR for contact page
Thank you!
Hi,
There are extra fields in the order form, please tell me how to disable them?
https://prnt.sc/26c4zlf
https://prnt.sc/26c51ee
Hi, You can see this Prestashop doc https://doc.prestashop.com/display/PS17/Countries For the form of creating a new account, Prestashop does not have an edit option available. Thanks!
I am just out of support. But due to major crash and corruption of PS 1.7.8 I am having to remove Akira theme.
Theme deleted Ok, manually removed all modules and dropped database tables. But it leaves all the admin/menu items. There is no means of removing them. please checkout https://gb-online.co.uk/dump/ps-modules.png
I have used a admin/menu module to remove the Axon modules, but it still leaves the AXON-CREATOR in the menu, with no means of deleting it.
Any advice please on how.
Hi,
Technically we cannot help you here. Please create a new ticket on my support page. The technical staff will help you as soon as possible.
Thank you!
Hello, is your off canvas cart compatible with 3rd party plugins like “spend X more to get free shipping” ?
Hi,
We have not tested the compatibility of this module with Akira theme.
However you can create a support ticket and send us this module, we will make it compatible with Akira.
Thank you!
https://prnt.sc/24dcfzn
Prestashop 1.7.7.4
Akira version: 2.3.5
Hi, Thank you for contact us! Please create new ticket in our support service https://lightatendthemes.ticksy.com/. We will check and help you ASAP!
TICKET #2945536
???
I have been waiting for your support for 5 days! Why do you have a disgusting attitude towards clients?
Hi,
Very sorry for the slow response!
It’s Christmas and New Year’s holidays right now, so the response speed is slow. We received your ticket within 2 days and it will be responded as soon as possible.
We appreciate your patience!
Thank you very much !
Hi,
Some pre-sale question. Is it possible to create custom product page via elementor?
Now you can customize the product page like width, visible elements inside using available options. Or choose from one of our 10 available layouts. You can also choose a special layout for a particular product that is different from the rest.
However, it is not possible to create a new product page with Elementor yet.
Thank you!
Hi,
You have the option to enable subcategories for all category pages. https://tinyurl.com/y3gg49wa
If you only want to display for specific categories, you need to use Elementor (image grid widget)
Thank you!
Fine. Thank you!
presale question: page builder in product page i’m very interested in your theme, before I buy. I must know I need have product page a lot customize. Can I use elementor in product page?
Hi,
Thank you for your attention!
1- The first thing you have available 10 layouts for the product page to choose from. 2- With Elementor you can edit product description, left and right columns, and available hooks, etc.
I make changes to the main page in AxonCreator, image and description, click update. I go to the main page, the picture is updated description no, what’s the problem? on the side of AxonCreator, the changes visible on the store’s website do not.
Hello!
For technical issues please create a new ticket on our support page. Technical staff will help you as soon as possible. https://lightatendthemes.ticksy.com/
Thank you!
Hi, very nice theme! How to make via css more wider canvas widget (cart, account) ?
Please submit new ticket in our support service https://lightatendthemes.ticksy.com/, we will check and help you ASAP!
Thank you!
Hi, is there a Recapcha function in Akira theme?
Hi,
You can use Recaptcha modules of Prestashop addons or other 3rd parties including free modules. As long as they are compatible with the default Prestashop, they can be used with Akira.
Thank you!
Hi, i would to know if the elementor bulider in your theme allows you to create the CMS page and allows you to create the content anywhere ? Best Regards
Of course, our Elementor tool can edit CMS page content and create content for existing hooks. However not anywhere.
Thank you for your attention!
Hi, When installing the template, I get this error – “Cannot install module ps_mbo. The module is invalid and cannot be loaded.”
Hello,
Akira is only compatible with Prestashop 1.7.7.x and 1.7.8.x.
What version of Prestashop are you using?
Hi,
oh that explains it. I’m on the 1.7.4.4 version.
Will try to update it right now.
Thanks for the replay.
Best
Please do not hesitate to contact us if you have any other needs.
Hi, after upgrade to the 1.7.8.1 I’m still getting error with the ps_mbo 
Please submit new ticket in our support service https://lightatendthemes.ticksy.com/, we will check and help you ASAP!
Thank you!
Hello,
I have seen the demo and like what i can see so far – Good work 
But i have a fiew questions before buying your theme.
What version of Elementor do you use? How often do you update to newest elementor version?
Is Your Elementor Module Extendable with own elements through Modules? If Yes: Do you have a demonstration for this purpuse (MAy you deliver a demo module to show how to extend).
Best regards
Hi,
Thank you for contacting us!
The module we are using on Akira called Axon – Creator is developed based on Elementor platform and open source license.
By default Elementor is developed for the Wordpress platform, we have converted to Prestashop and are one of the very few authors using this tool. Core Elementor being used is 2.x
However, there have been many patch updates, we do not update all of them because it is related to the conversion of the library functions used by Elementor of Wordpress.
Currently on Prestashop, there is no supplier that provides an extension module for this tool.
I CANNOT update, because I write that there is no license!
Your license is refreshed.
Please reactivate.
Thank you!
Hi.
Step 1: Deactivate
Step 2: Activate
Thanks!
