3167 comments found.
My site does not scroll on mobile, and this has been on for a very long time. Other themes work fine. And please don’t ask me to renew support. I couldn’t get much from this theme because u did not understand English when I purchased it. I abandoned this site out of frustration from this theme. Now i decided to continue working on the site after two years only to learn that my site does not scroll on mobile. answersnigeria.com
Hi,
And I’ve tried it the scroll works well!!
Found the button.
Ok, that’s great.
Hi. My website 5n1h.net has a problem of scrolling on mobile. It flickers/shakes on mobile scroll. Can you help me solve the problem?
Hi @5n1h!
Thanks for using Ask Me.
I’ve replied to you already when you sent it to our support!
Ask Me Settings >> General settings >> Enable nicescroll >> OFF.
Thank you, we look forward to serving you!
Best Regards.
Thanks for your reply. But disabling Nicescroll disables whole scrolling function on both devices, desktop and mobile. What else might be the problem? Thank you.
No, will not stop the scroll sure, try it.
I will keep it that way only for you. Please find the problem what causes my website, running your theme, can’t scroll. Urgent !
Manipulating code and changing overflow:hidden to overflow:visible on body element re-enables the scrolling function. But what part of theme/code might be causing that? That might be the answer.
Make the option off not on and the scroll will work on every devices.
Ehhm, the nicescroll option is OFF for sure, and it’s not working on, any device to be honest. I set it OFF right now, maybe you can check if it’s scrolling up and down. Using Inspect and changing body overflow attribute from hidden to visible enables scrolling. Please reply with a better and more detailed answer next time.
No, now you are right, it’s not related to the nicescroll, but also not related to our theme, check if you add an extra code for the body with CSS or use any plugin effect on your site.
I think the problem is solved, by changing something different. Thanks for your patience. I’ll be asking for further help in the future, for sure. Have a nice day.
Great, you are welcome.
Hello. It’s me, again. On my WP Settings>Discussion, avatar display option is not checked. But users with Gravatar photos set are shown with their photos. Any solution through theme files to stop this from happening? I’d like to make it default icon for all users.
Do you want to use the default avatar for all the users? and do you want to allow for them to choose their avatar after that?
Probably I will never want my users to choose their avatars. I want all of them look the same, the default icon. So, how can I disable their avatars/Gravatars from appearing? Any solution through your theme settings or theme code?
You can use this code on your child theme / functions.php file
add_filter("askme_filter_avatar_image","askme_child_filter_avatar_image");
function askme_child_filter_avatar_image($avatar) {
return "https://s3.envato.com/files/260962348/pic.jpg";
}
Thaankk youuu. This solves my problem until I implement a new user avatar system in the future. Have a nice day.
You are welcome.
Hello, again. I have few requests.
In our website, if you click on avatars, the ‘author’ link redirects to the homepage, fails to open the author page. I really couldn’t see such setting that may have disabled author page availability. I’d like to learn how I can enable author pages.
Also, I’d like to change the /author/ URL to something different. I need to know all /author/ code written in theme code that will successfully change the slug into the new one. Like, /example/ instead of /author/
Same kind of change is also needed for /page/ URL slug. When you navigate between multiple pages of questions etc, you get the /page/ slug. I also wish to change that to something else.
This last 2 changes MUST NOT fail the code. So I really wish you to help me make these changes flawlessly.
Thanks in advance.
Hi @5n1h!
Thanks for using Ask Me.
1 – Which plugins do you use?
2 – You can use any plugin to change the slug for the author page, there are a lot of plugins that do that.
3 – Do you want to change the slug for questions?
Thank you, we look forward to serving you!
Best Regards.
Hi @2codeThemes
> Are slug changing plugins going to redirect URLs or stuff like that, and hurt my SEO? I prefer finding and changing all /author/ or /page/ strings/variables in the code.
> I have ‘Blog’ type page. But the function to elect some categories from appearing on the blog page isn’t working so far. What might be the problem? Posts from a specific category shouldn’t be seen on that page.
Hi,
You can change any slug with no problem.
Hi,
How about the 2nd question, the Blog one.
I didn’t get your meaning here!
I have a page, the template is ‘Blog’. It displays all my posts there. It’s nice.
But I have a category also. I don’t want my posts under that category appear in that ‘Blog’ page.
Under that ‘Blog’ page settings, there’s an option to filter which categories to show under that page. But that option isn’t working well, because it still displays all my posts, doesn’t filter that particular category.
I want to filter a category from appearing under the ‘Blog’ template page.
Blog page : https://5n1h.net/makaleler
Upload this file https://ahmed.d.pr/MdmeSE on the main theme folder.
Thanks man. Updating the code is working well so far.
You are welcome.
Hi. Congrats on the new update. I haven’t updated the theme yet because I’ve modified it a lot without using any child theme so far. What kind of changes are there in the theme update? I’d like to stay updated by setting a new child theme etc etc. What do you suggest me in this situation? Have a nice day.
Hi,
This is a lot of changes, you need to update all the theme, do you make your changes on the child theme only? or on the main theme files?
Right now, I have modified main theme files only, and haven’t updated the theme yet. If I’m going to try this new update and see how it looks, I’m probably going to copy my current files and rename it as my new child theme. Backup, update, and see the results I guess. If it clears some/all of my changes, I might have to return to my backup. What do you think?
Yes, go ahead.
Hi.
I just found out that you can no longer submit answers on my website for a week. There is a problem with wp-comments-post.php file it seems because after a long wait, it errors with that file URL.
Can you help me with this problem? Maybe it’s about WP 5.9 or wp-comments-post.php or theme version compatibility.
Hi,
What’s the problem exactly? only when trying to add answers? with an image? or without an image?
Hi.
There isn’t any image on any answer on my website. So, no images.
The error happens when you submit your answer. It takes a long time to load, opens the links ” (website)/wp-comments-post.php” and nothing is on the screen. Something wrong with the php files ?
Please send me in our support your WordPress admin login + FTP account to see it.
Hi,
I am getting a notification that a new features are available. However, it is saying that I need to renew my support to get the features. Is it not that I am eligible to get new features as per Envato T&C.
Hi,
No one tell you renew to get the update, you can update normally no problem.
The “registration confirmation” email ends up in the “SPAM” mail. Because? How do I fix it?
Hi @marty84!
Thanks for using Ask Me.
Please your support was expired about 6 years ago!! Please renew your support first.
And it’s not related to the theme, only your email name, server, host, the content of the message, a lot of things to make the mail providers trust your mail.
Thank you, we look forward to serving you!
Best Regards.
Hi How do I translate my ask theme in italian language? (Automatic not to hand)
and Gratis!
Hi,
Manually by the loco translate plugin, but Automatically, there are paid service I think to do that.
Can I give you some advice on advertising and menus? If the drop-down menu overlaps ad units, advertising programs can ban the publisher. I recommend that you create a horizontal drop-down menu instead of a vertical drop-down!
*no vertical drop-down
Please your support was expired about 6 years ago!! Please renew your support first.
Hi 2code: I am interested in purchasing the AskMe Theme and also the companion app, and I have a couple of questions:
1. Ads : is it possible to customize by adding these between questions? (if so, are you available for paid-customization?) 2. Images: is it possible to add images within (i.e. inside) the question blocks? (if not, can we customize to allow this?) 3. Spam: Are there any special admin features to deal with post-spam and spam-bot registration? (i.e. blacklist, whitelist, block ip’s, block domains etc….) 4. Bulk Upload: is it possible to bulk-upload questions and answers to start? I have an existing site built using the Q2A platform and already have 1,000 + questions there. Are you available for paid services with this?
Thx.
Hi @amsinco!
Thanks for your interest in Ask Me.
1 – Yes, you can add them on the theme between questions and answers.
2 – You can do that with add a media button from the editor.
3 – You can make the approval by review or using captcha, or both of them.
4 – You can do that by inside the WordPress feature, importing part to import them, it’s not related to the theme.
But yes, we can do that for you with the custom price too.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Thanks so much for your fast reply. We will purchase the theme first and reach out to you shortly.
You are welcome.
hi after send question in ask question page, can redirect user to custom page like recent question?
Hi @daneshjooyar!
Thanks for your interest in Ask Me.
No, it redirects to the question page itself.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Hi, is there anyway to convert default WordPress posts to Question-Answer?
Hi @jahid1337!
Thanks for your interest in Ask Me.
We have posts and questions, the posts work as it and we made a new custom post type, named it questions.
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.
Thank you for the quick reply, actually, I already have a huge amount of WordPress posts (all are Question-Answers), so my question is If I move to Ask me then can I convert my old posts into questions custom post type?
We can move them to our custom type with a custom price if you want.
I am trying to register the theme but it’s not happening. Have sent an email to you with the credentials and also a message from the support page. Please look into it and help me to register the product with Envato.
Hi,
Logout from envato and login again then click on register button.
hi this theme comptiblity with Digits Plugin (login and register forms)???
Hi,
I didn’t try it with the theme but maybe it will not work good because it has login system and that maybe will make a conflict.
can add fully comptiblity in new Updates? because Digits is very useful.
No, sorry, any plugin that has a login system that maybe makes a conflict on the theme.
اهلا عندي مشكلة مع الثيم انا استخدم yost plugin مع الثيم لكن المشكلة من قوقل كونسول مع كل الاسئلة بيظهر لي خطأ الحقل كيف احل هذه المشكلة عندما اقدم الاسئلة في قوقل اتمنى اجابة مختصرة”mainEntity” مفقود.
اهلا بيك ،، بس انت مش مشتري الثيم اصلا !
انا بشتغل فري لانسر وهذه المشكله من عميل امامي وانا مطالب لحلها هل هناك مساعدة ؟
انا مش بتعامل الا من خلال كود الشراء او شخص مشتري ،، ابعتلي كود الشراء
hello what is the difference between Discy and this one . I just bought Discy ..
Hi,
The main difference between them is the design and small features like groups and payment with Stripe.
فيه مشكلة في حساب المشاهدات للأسئلة في الثيم وحتى بعد التحديث الأخير لم يتم حل المشكلة
السلام عليكم
السبورت بتاعك منتهي ،، ممكن تحدده من فضلك
ايه المشكلة بالظبط في المشاهدات؟
وعليكم السلام أنا عارف انه منتهي ودا ملوش علاقة بكلامي المشكلة إن مفيش مشاهدات بتتحسب للسؤال Views are not counted
لا للاسف ليه علاقة لانها شغاله كويس وعلشان اشوف المشكلة عندك لازم تكون مجدد السبورت
أنا كنت فاكر انها عندي انا بس لكن دي ظهرت مع أكثر من واحد غيري وليهم تعليقات على النقطة دي قبل التحديث الأخير وكان ردكم عليهم إنكم هتحلوها في التحديث الجديد
وبلاش كل رد منكم السبورت بتاعك منتهي لأن أنا مسألتكش في حاجة تخص الدعم دي مشكلة عامة ولازم تتحل في التحديث وأنا من حقي الحصول على التحديث بدون تجديد الدعم
خدمة ما بعد البيع أهم من الخدمة نفسها
اتعب شوية وجرب الثيم وشوف المشكلة فين
أنا بصراحة شايف إنكم تجاهلتوا الموضوع المرة اللي فاتت لما واحد بلغكم بيها وللأسف المرة دي شكلكم كده هتتجاهلوا الموضوع والحجة إن السبورت منتهي
لا هي مش حجه هو السبورت فعلا منتهي وهي شغال وعلشان اشوف عندك لازم تحدد السبورت.
The current update made the setting screen blank! https://prnt.sc/1p6fjta
Hi @jaforahmed57!
Thanks for using Ask Me.
Your support was expired. Please renew it.
Clean your cache first and reload the page again.
Thank you, we look forward to serving you!
Best Regards.
A long time ago I made a good suggestion for your theme. my suggestion was to show the users who earned the most points daily, weekly, monthly and yearly. My aim is to hold competitions periodically and give prizes. so users can answer much more questions to win prizes. did you do this? I haven’t used your theme for a long time. That’s why I wanted to ask.
Hi,
No, sorry, this is not available.
ألسلام عليكم .. خاصية الـ group user settings مجاي تشتغل لمن اسوي حفظ واسوي ريفرش مجاي تحفظ وتعيد من البداية وكأنه ممسوي شيء
وعليكم السلام
انت مشتري الثيم؟ انا شايف انك لم تشتريه بعد!
لا والله ماعندي هالمبلغ، لكيته مجاني بالنت، اذا نجحت فكرة الموقع الي اريد اطلقه واستفاديت منه اكيد احاول اجمع فلوسه واشتريه
اسف مش بنقدم خدمه الدعم الا للمشتريين فقط
حقك والله .. بارك الله في علمك و احسنت صنعاً في ابتكار هذا الثيم الرائع
شكرا لك علي تفهمك
لاحظت عند تصفح الثيم امكانية استخدامه للمقالات ايضاً .. انا استخدم موقع ifttt لربط صفحة الفيس بوك بالوورد بريس .. المشكلة التي اواجهها هي ان العنوان في الوورد بريس سيكون طوله بطول المنشور الاصلي .. هل يمكنك تحديث قالبكم ليناسبني في هذه الحالة ؟ بما معناه هو ان يقوم القالب بإختصار العنوان الذي اطول من كذا حرف .. بحيث يتم تعديل العنوان الرئيسي و ال breadcrumb و المقالات المشابهة يتم تعديل العناوين فيها كما احتاج الى اضافة خاصية عدم اظهار المقالات التي لا تحتوي على عنوان لدي كودين لصنع التغيير بعض الشيء في قالبي القديم اسأل هذا السؤال لأني انوي شراء الثيم وتحويل مدونتي عليه بالكامل
صراحه مش متخيل وضع العنوان هيكون ازاي ،، بس لو انت عاوز حد اقصي للعنوان في كل الموقع دي بسيطه باذن الله
hı I was going to get the ask me theme before, but I couldn’t get the discount. I wonder if I can get it again for $35. As you know, the dollar is very high in Turkey. thank you. Kemal , kaslanaslan@yahoo.com
Hi,
Sorry, the discount was ended about 3 days ago.
I just confuse which one should i buy, what is the differen between this theme with Discy – Social Questions and Answers WordPress Theme?
thanks
Hi,
The main difference between them is design and more features on Discy like groups and payment with Stripe.
How to create a sidebar for each Question Categories?
Hi @tthanhtri!
Thanks for using Ask Me.
Your support was expired. Please renew it.
Edit any category from the WordPress admin, https://ahmed.d.pr/XJZ8gy
Thank you, we look forward to serving you!
Best Regards.
is it possible user send questions without site registration process?
Hi @brahmsoftware!
Thanks for your interest in Ask Me.
Yes, sure we have this option https://ahmed.d.pr/M6STIG
if you have any more questions please do not hesitate to contact us.
Thank you, we look forward to serving you!
Best Regards.