140 comments found.
Respond to my support ticket please
Hello,
We have finish happy new year holiday.
Supporter will reply your ticket soon this morning
(pre-sales) Hi
- I am bought Edumy for Moodle from Cocoon and planning to buy the Edumy theme for WP from yourselves. Both themes look very similar. Could you please advise (if you know) if both themes are compatible?
- It seems that you have the theme in red colour, however I can’t see how the theme will look in red, unless I am looking in wrong place. Could you please navigate me to that? Also how easy it is to adjust the colour of the theme?
- Could you please advise if the theme has the built-in support for the Live streaming classes?
- Also we will be installing Edwiser bridge. Could you please advise if the theme is compatible with Edwiser bridge?
- Does your theme have an option to book a class (or event) for a specific date?
Many thanks
Sorry the theme is not supported your requests
Sir, what are the demo login information? teacher, student, admin
Hello,
You can create a account to check
Best regards!
The course tabs don’t seem to work in the latest Learnpress 4.1.3.1 |. Others themes have a update in September. Please fix this.
Hello,
You have update latest version of theme to use
Best Regards!
Hello,
Please let me know more details about your problems via support ticket: http://support.apusthemes.com/open.php
Supporter will check and help you
I don’t know why but my website using this version of Wordpress theme but it crash very often whenever more people access my website address. I hosted with two hosting provider and this problem still remain.
Hello,
You need to use latest version of theme
Best Regards!
Hello There was a problem after updating LernPress to version 4.1.0 in edumy theme The dashboard tab has been deleted in the user profile please check . thanks
Hello,
Please send us a support ticket here: http://support.apusthemes.com/open.php
Best Regards!
1) Can i move the sidebar to the left? 2) Can I add some extra options in sidebar? (like course’s start date or availability of a certificate) 3) How does the process of adding a course look like?
Hello,
Please send us a support ticket here: http://support.apusthemes.com/open.php
Best Regards!
Hello, Can you tell me please, i need a website, where i can have online lesson with my student by video, and then, this video saves in the student profile, so, he can watch it again at any time. Is that possible in your theme?
Thank you
Hello adrail,
Yes, the theme is online course.
User can join course to study (video, text ..)
Best Regards!
Q1: Can I type symbols and math formulas in question Q2: Randamize quiz, in which 20 question will come out of 100 questions in a randam order
Hello,
Sorry the theme is not supported your requests
Error while importing demo data , and login pages quite boring and sometime not working, How to fix?
Hello,
Please send us a support ticket here: http://support.apusthemes.com/open.php
It is a beautiful item, ask before purchase 1. Lessons can go left and can be compressed 2 The Questions section can go to the right to have it in view 3. When going to the next lesson automatically, is there an announcement to notify the user of the automatic lesson change? 4. Can dark mode be only for lessons? Everything else light, home courses, files.
Greetings
Hello,
Sorry the theme is not available that feature
If you want, we can customize for you
Best Regards!
Are you supporting Learnpress 4 on this theme bundle now? The course tabs don’t seem to work in the latest Learnpress release
Hello,
We will check and update the theme soon.
Best Regards!
Brilliant thanks do you have a timeframe?
Hi there, just checking to see if you saw the message above? Thanks
Hello,
You should update latest version of theme to use
el tema esta en español ...o se puede traducir al español
Hello,
Yes, you can use Loco Translate or Poedit to translate the theme
Best Regards!
Hi, pre-sale question. I want to change the Login/Register modul and replace it with our own login/register form. Is it possible? If it is, which file should we change them?
Hello,
Yes, it’s possible
if i enable breadcrumbs in a new page it changes header style also. how can i enable breadcrumb while using my default header without any overlays.. I’m using university demo. i think some css will do the trick but don’t know what. please help
Hello,
Please send us a support request here: http://support.apusthemes.com/
Best Regards!
Redirect after login, now it goes to the homepage, what it on a specific page, please advise, EDUMY
Hello,
Please send us a support ticket here: http://support.apusthemes.com/scp/
Best Regards!
pre sale question – dear sir, your theme seems awesome. i have a pre sale question. Exist a calendar of events or a page where order events for date, or category? My customer is a school that organize a lot of weekly events. They ask me for a calendar of events or a page where i simply for users search and select them
Hello,
Sorry the theme is not available calendar of events
The theme only show event lists
Best Regards!
i wish to purchase the theme for another website. is it possible to get support by the same e-mail for both sites?
Hello,
Yes, It’s possible
Best Regards!
Selecting demo Home 4 to import it says that imported, but there were some import errors. I got a log file, but the support site is not functional. How can I contact you guys? Example of some of the errors: [WARNING] Failed to import “Introduction Web Design with HTML”: Invalid post type lp_course [WARNING] Failed to import “Introduction to IP Addressing and Subnetting”: Invalid post type lp_course [WARNING] Falha ao importar course_category 2D [WARNING] Falha ao importar course_tag Adobe Illustrator [WARNING] Falha ao importar course_category Ads & Analytics [WARNING] Falha ao importar course_tag After Effects [WARNING] Falha ao importar course_category Animation [WARNING] Falha ao importar course_category Asset Store [WARNING] Falha ao importar course_category Audio [WARNING] Falha ao importar course_tag Beginner [WARNING] Falha ao importar course_category Best Practices [WARNING] Falha ao importar course_category Cloud Build [WARNING] Falha ao importar course_tag CorelDRAW [WARNING] Falha ao importar course_category Developer Advice [WARNING] Falha ao importar course_category Game Performance Reporting [WARNING] Falha ao importar course_tag Graphic Design [WARNING] Falha ao importar course_category Graphics [WARNING] Falha ao importar course_tag InDesign [WARNING] Falha ao importar course_tag Photoshop [WARNING] Falha ao importar course_tag Sketch [WARNING] Falha ao importar course_tag UX/UI
Hello cfsardinha,
Could you send us a support ticket here: http://support.apusthemes.com/ ?
Supporter will check and help you
Best Regards!
The problem is that this link page is not opening to me. I get an error: ERR_CONNECTION_TIMED_OUT
I really want to open a ticket… is there another way? Maybe an e-mail?
Hello,
Please check support system again, i see it’s working fine
http://support.apusthemes.com/open.php
Best Regards!
Still not oppening for me. This site keeps saying: ERR_CONNECTION_TIMED_OUT. Do you have an e-mail that I can send you my problem?
Hello,
So please send us a support request here: https://themeforest.net/user/apustheme