147 comments found.
My Banas slider just stopped working. The text and images aren’t displaying. I didn’t update anything – it just happened over night. I haven’t even logged on for two days. Please help! It is the front page of my website which is a portfolio and has been sent out to about 2 dozen job submissions. Not a good look.
Hello,
I know it can be frustrating but please contact our support will help you to resolve this issue: https://support.codeless.co/
Let me know.
Best Regards!
Hello, am trying to add new images to beas sliders, but when I update the page or prerview it, none of the images or text are showing up. I have tried to change between sliders, but they are not working.
Hello,
I’m sorry for the late reply.
Please can you contact our support: https://support.codeless.co
Let me know.
Regards!
Dear Support,
May I know does the contact form “File Upload” field able to send attach the file in the email instead of using URL to view or download the file?
Thanks!
Hello,
I’m sorry for the late reply. Please can you contact our support forum: https://support.codeless.co
Let me know.
Regards!
Hi,
How can I make the header sticky?
Thanks.
Is it possible to make interactive links active in Vjosa Full not only when hovering with the mouse wheel, but also when manipulating buttons?
Hi, yes, that’s possible but you need to contact our support forum to customize it for you.
Thank You!
Thank You!
For the fullscreen video header: https://preview.codeless.co/remake/video/
Are you able to make the project names just links? Ideally would like one video to loop, but the typography is attractive. I don’t want a new video for each project. Or would I need the same video for each new project with a new link if so, can the link be customized?
Hi, yes, you can customize it. You can contact our support forum if you need further help on that.
Thanks
Ok thank you 
To further my question, is the typography able to be a hover state? ie. when you hover over the name it would load the other video/image background? ...and possible remove the link?
TIA 
Do I have to have paid for Support? I am just inquiring about the options to purchase the template.
How can I contact support without a license?
Hello guys, I have a video in the header, but its not fully responsive in mobile. There’s some space on the sides that is hiden. How can I fix that??? Thank you.
Hi, sorry for the delay, please contact our support forum to help you with that. Thanks!
Hi, I have recently extended my support but it is not updated in Codeless support center.
Hello,
Please which is your username in the support.
Best Regards!
Username: sandralodi
Thanks!
Hello,
I still can not use my support account.
I paid for the extension two weeks ago and I need to solve some issues but I can not use the Support Center.
Please,
Thank you
Hello, i have a pre-sale question: is it possible to disable the project counter on the video templates?
Hello,
Yes, it is possible to hide them.
Regards!
I went to support.codeless.co and registered but it only allows the access to the forum which doesn’t help much. I need help with the Remake, I have several issues with the theme setup and I’m dead stuck, can you please provide the contact info, email, chat, phone number, anything…
Hello,
Please write a new thread under the category: Remake.
Regards!
Hola, disculpa compre dos veces el tema Remake, podríamos hacer un reembolso de favor, te mande un correo pero aún no tengo respuesta. Muchas gracias.
Hi. Do you have any guess when will you make the horizontal scrolling compatible with the latest Elementor?
Hi, It is compatible, you need to switch this option on Elementor Options:
Elementor Settings -> Experiments -> Optimized DOM Output -> Disactive
Thank You!
Hello, how can I change the logo on portfolio pages?
Hello,
Please contact our support forum our staff will help you to do that.
Regards!
Hello, I purchased the theme and started building a website with it, I see you added the website to your showcase without leting me know you did it, I’m asking you to remove it from there, please contact me
Hello, sure we can do it. Just send us an email at codeless.sol(at)gmail.com
Thank You
I sent just now
I sent an email and I’m asking again for you to remove the website from your showcase
Hi there, I have a pre-purchase questions, is it possible to show the blog list like the desktop here on ipad screen? https://prnt.sc/1w7zjj4 as I found ipad screen is different than iPad pro.
Thanks.
Hello,
Yes it is possible our staff can help you with that.
Regards!
Hi! I have a couple of pre-sale questions for Beas version.
1) In the Team Members block / section, is possible to put a custom link in each member? My client want to link them to the TEAM URL (They do not want to have an individual URL for each member)
2) My client loves the Portfolio Carousel but they don’t want to use it as portafolio. They want to use it for 3 services. Is possible to do that? I was thinking in put the services as portfolio projects, but the portfolio single page has the Client, Category and Delivered fields. Are those able to hide?
Thanks!
Hello,
1. Yes you can add custom url
2. This need some customization in the backend, by default you can’t do that.
Anyway our support forum can help you that.
Regards!
The video https://youtu.be/V6gmXDlfpB4 suggested by support doesn’t show any Erzen Header editing, as the support claims. https://imgur.com/a/R2TsGuR This doesn’t make sense.
hello,
In the demo example, the page works as a right-right slider.
I installed the theme, completed the demo import, chose erzen, but the site is working downwards.
demo: https://preview.codeless.co/remake/default/erzen/
my working demo site: http://www.partners.tntmultimedia.com/
How can I make it work like your demo site?
thank you
How to change the menu of the product page?
Erzen How to scroll horizontally? After installation, the theme cannot look like the demo.
Hi, I installed the theme and Erzen doesn’t have horizontal scroll even it is enabled in page options. Thank you.
When will you make the horizontal scrolling compatible with the latest Elementor release?