19 comments found.
Is this still get support, No updates. I want to purchase
Yes, you can still get support, we are working on theme update
Meta fields are not working with theme. and support is also very bad. I had emailed them since 2 weeks and no response.
Please check your email and reply the email Thanks
I have been talking to your support but it takes weeks from them to reply. Can you please look into this matter?
Ok I am checking your issue and try to solve your issue as soon as possible. Thanks
Thanks I got response from your team and am waiting for them on their response regarding the bugs i mentioned.
1, How to implement the megamenu on two navigation links like you have in demo page. In the panel there is option to add only one mega menu 2. How to make the banner image for collection results page full width? https://clothing-responsive-theme.myshopify.com/collections/basic-tshirt-for-women 3. How to use separate banner images for each collection? Currently it uses same banner image for all collections https://cdn.shopify.com/s/files/1/2090/4445/files/9_6ca6e940-7090-44f3-be9d-88b25111ebc0.jpg?v=1505035432 4. How to copy home page template to other pages? 5. On the collections page I want all images to be of same size instead of big and small boxes. How to do that? https://clothing-responsive-theme.myshopify.com/collections
Your quick response will be highly appreciated
Please check your email Thanks
Good day! Thanks for the awesome work, very nice. I noticed a new update available for theme, so I would like to know the best way to update. Would the settings and custom images/content be lost? Any hints or help would be greatly appreciated, thanks! 
Hi, thanks for your message Shopify directly don’t have any auto update system So we need to do it manually We follow this step to update our theme (Its not shopify official way) You need to go your old theme version “Edit Code” page then form here, open this file config/settings_data.json Now copy all code form this file And then go to new theme Edit Code page And same way open this file config/settings_data.json
Then just remove all code and past the code you just copy
The thing this just copy and past old file data to new file this file data config/settings_data.json
Let me know if have any problem to do that. If having any problem then I can do this for you
Thanks
For some reason when I create a 16×16 pixel favcon in illustrator and uupload it to the theme it shows skewed. www.luresandmore.com to see what i’m talking about. Thanks in advance
I saw your site, your favicon size is wrong. I saw its not 16×16 I saw you use 16×10 image Make it proper size Thanks
How big should the favcon and the logo supposed to be in this theme? It keeps coming out blurry even though it’s crispy clean when I view it. Any guidance would be appreciated. Thanks in advance
Kenneth
To make matters worse, items will add to the cart but when you push checkout, it takes me to a screen that says ‘there is nothing in your cart’. My support expired a week ago and now this. Please help
Favicon icon size = 16×16 px You can add any size logo, our demo store logo size is – 240×57 px
Now for your card and checkout problem: Our any demo store or any other client store don’t have problem like yours. So may be you install any app that can cause this problem Or is anyone edit your theme code?
I am happy to help you with this checkout problem. But I need to see your store. Give me your store address in our support email here. support@themetidy.com
Thanks
Wow what great customer service! Another reason for anyone out there to chose this theme. My support expired and they support helped me free of charge! Thanks again you have earned yourself a life long customer!
Thanks
Hi, I sent you 3 times a email, but I didn’t received answer. I urge you to answer me My doubt is I currently have some complications with the handling of the templay. In the templay sketch I can see two options to visualize the product. I would like the garments to be seen on the side and not on the bottom of the main image. Also, I want that when selecting a color, only the garments of that color appear. How can I make that possible? Where do I make the modifications? I wait your answer, thank you!!!
Is the same as onlineaspik
Yes I saw your message, you send 3 email I am also reply your message 3 time but your email service may have some problem its returns me this error message “Mail delivery failed: returning message to sender”
I just send another email from support@themetidy.com Please let me know if you receive our support email
again show “Mail delivery failed: returning message to sender”
Please send give me an email address or send email form another email address our support email address support@themetidy.com
Don’t worry I am here to help you
Hi, I don’t have any trouble with my email, but can you try toi respondo to this emails please, david@dems.mx, yessicap@aspik.mx, online@aspik.mx. Thanks you, David
Sorry for this email sending problem Please check your this email david@dems.mx and reply this email
I am waiting for your reply, I try to solve your problem asap Thanks
Hello, I sent you an email a week ago. Could you answer me please? what I want is to use the tools that the theme offers but I’m not achieving it.
Please your email now, sorry for late reply. You send to our secondary support email
Please reply my email if you still have this problem
Thanks
Hi, where you from, can I call you?
Hi, please reply my email.
Hi, I sent you an email about a week ago, could you help me in answering please? It is about the same 2 problems that I mentioned earlier more than 1 month ago that I still can not solve them. Could you help me please? I urgently conclude with this
Hi, sorry for late reply Please check your email address and reply my reply my email if you still have problem Please if your problem solve then also reply my email
Thanks
Hello!!! I have some doubts about the templay and I would like to clarify them. You could send me your mail to be in contact.
If you have any question or need to to clarify anything then contact here https://www.themetidy.com/contact/ or send support email here support@themetidy.com
Thanks
Thanks!!!
When the currency is changed the side menu price filter stays in american dollars. Is there an option to link the currency selected withe ajax menu price filter?
Thanks for your comments Our filter is a tag based solution, right now its only available for any one currency. But we try to add this filter price based on currency selected in our next update.
Hello! A few days ago I acquired this template. After paying and downloading. When I insert into the shopify platform, I get an error, I want to know why it happens. Since I send an email to the programmed and I still have no response. Please contact online@aspik.mx or david@dems.mx I want to launch my page as soon as possible.
Hi, sorry for late reply. last few days was our country biggest festival vacation. For this reason our office was close.
I receive your email 5 days ago, and I reply your email after 1 hour. This is the reply I send 5 days ago.
Hi, Thanks for contacting our support. And very sorry for this situation.
After download, first unzip or extract this folder. Then you can see another zip file called “clothing-shopify-theme-v1.0.zip” this file is your theme installation file
You can see another folder called documentation. this documentation folder have all instruction about how to use this theme
Let me know if you need any help or have any question
Thanks
Let me know if you still need help or if still having product to install theme. Please After download, first unzip or extract this folder. Then you can see another zip file called “clothing-shopify-theme-v1.0.zip” this file is your theme installation file
Hi, when I was trying to upload it in my shopify store, appears an error. I also send you an email, but I didn’t received answer yet. I need help please. My mail is david@dems.mx
Hi, sorry for late reply. last few days was our country biggest festival vacation. For this reason our office was close.
I receive your email 5 days ago, and I reply your email after 1 hour. This is the reply I send 5 days ago.
Hi, Thanks for contacting our support. And very sorry for this situation.
After download, first unzip or extract this folder. Then you can see another zip file called “clothing-shopify-theme-v1.0.zip” this file is your theme installation file
You can see another folder called documentation. this documentation folder have all instruction about how to use this theme
Let me know if you need any help or have any question
Thanks
Let me know if you still need help or if still having product to install theme. Please After download, first unzip or extract this folder. Then you can see another zip file called “clothing-shopify-theme-v1.0.zip” this file is your theme installation file
Does your theme allow for product videos in the product image gallery? Or something similar.
Thanks for your comments, sorry right now this product video feature is not available in this version.
We currently working on for next version, this product video feature already included for the next version.
lot of new feature coming on next version
Will you guys continue to update? I bought the theme and would hate for it to become outdated. Im loving it so far, and wish for it to continue to be usable, with added features.
Thanks for your comments. Yes, we continue update this theme. We currently working on new version. We try to add new features and error fixed every new update.
very cool work, good job big sales to you and a nice weekend
Thanks
Congratulations!
Amazing Work, Good Luck With Sale 
Thanks
Congratulations! Nice Work, Good Luck With Sale
Thanks
Congratulation ! Good Work . Good luck with sale
Thanks
Amazing theme, Good Luck With Sale
Thanks
