294 comments found.
Hi, I installed this template at my domain name but I changed my company name and also the domain name. The website has not been live. I want to install the template at my new company domain name but it can’t. What can I do?
Hi there,
Thank you for reaching us!
In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation (please see screenshot).
You can now also deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center. If you are unsure about the domain, you can enter any url, and in the error message correct url will be written.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Thanks for your answer. I deregistered the theme at my old domain. But can’t install the theme at my new domain. I keep getting the following error message: “The link you followed has expired”. Please try again. How can I best reach you?
You are welcome.
Please try the suggestion from this article – How To Solve The Link You Have Followed Has Expired Issue.
You can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket .
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Hi, i’m getting an error from cocco instagram widget.
Warning: Undefined variable $number_of_cols in /home/customer/www/littleandmiss.com/public_html/wp-content/plugins/cocco-instagram-feed/widgets/cocco-instagram-widget.php on line 98
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello, when i try to register with my purchase code i get “it’s already registered with another….” how can i fix that? deregister not available for me.
Hi there,
Thank you for reaching us!
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
If you are unsure about the domain, you can enter any url (like google.com), and in the error message correct url will be written.
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Quick question. On MOBILE I want reduce margin left and right… There is to much empty white space on mobile on sides… How to change this???
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thank you.
Support
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There is a critical error in the programming when I try to enter widgets and apparently there is another error with the intagram plugins and your support gives me an error I cannot report the error
Error details
Se ha producido un error del tipo E_ERROR en la línea 38 del archivo /home/roseblue/public_html/wp-content/themes/cocco/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php. Mensaje de error: Uncaught Error: Call to a member function get_cart() on null in /home/roseblue/public_html/wp-content/themes/cocco/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php:38 Stack trace: #0 /home/roseblue/public_html/wp-includes/class-wp-widget.php(393): CoccoMikadoWooCommerceDropdownCart->widget(Array, Array) #1 /home/roseblue/public_html/wp-includes/widgets.php(1977): WP_Widget->display_callback(Array, Array) #2 /home/roseblue/public_html/wp-includes/rest-api/endpoints/class-wp-rest-widgets-controller.php(630): wp_render_widget(‘mkdf_woocommerc…’, ‘mkdf-header-wid…’) #3 /home/roseblue/public_html/wp-includes/rest-api/endpoints/class-wp-rest-widgets-controller.php(122): WP_REST_Widgets_Controller->prepare_item_for_response(Array, Object(WP_REST_Request)) #4 /home/roseblue/public_html/wp-includes/rest-api/class-wp-rest-server.php(1140): WP_REST_Widgets_Controller->get_items(Object(WP_REST_Request)) #5 /home/roseblue/public_html/wp-includes/rest-api/class-wp-rest-serve
Hello,
Thank you for reaching us!
Regarding the issues you have with widgets, please understand that we didn’t include compatibility with the latest version of WordPress just yet and we are working on adding compatibility for that version as well. By then install and activate Classic Widgets plugin. We hope that the update will be available soon.
If you have additional questions, or you need further help, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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i just changed the theme to another for conflict testing and now im not able to connect to the site : `Fatal error: Uncaught Error: Call to undefined function cocco_mikado_get_space_between_items_array() in /home/cocco/public_html/wp-content/plugins/cocco-instagram-feed/widgets/cocco-instagram-widget.php:59 Stack trace: #0 /home/cocco/public_html/wp-content/plugins/cocco-instagram-feed/widgets/cocco-instagram-widget.php(19): CoccoInstagramWidget->setParams() #1 /home/cocco/public_html/wp-includes/class-wp-widget-factory.php(61): CoccoInstagramWidget->__construct() #2 /home/cocco/public_html/wp-includes/widgets.php(115): WP_Widget_Factory->register() #3 /home/cocco/public_html/wp-content/plugins/cocco-instagram-feed/widgets/cocco-instagram-widget.php(194): register_widget() #4 /home/cocco/public_html/wp-includes/class-wp-hook.php(292): cocco_instagram_feed_widget_load() #5 /home/cocco/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters() #6 /home/cocco/public_html/wp-includes/plugin.php(484): WP_Hook->do_action() #7 /home/cocco/public_html/wp-includes/widgets.php(1799): do_action() #8 /home/cocco/public_h in /home/cocco/public_html/wp-content/plugins/cocco-instagram-feed/widgets/cocco-instagram-widget.php on line 59`
i resolved the issue by reset template from wp_options
Hi there,
We’re glad to hear that you managed to resolve this.
You should know that you can submit a ticket to our Help Center and our support agents will be happy to help.
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Hi,
Is there any schedule where this will be Elementor compatible?
Like having the same elements in WPBakery converted to Elementor?
Thank you.
Hello,
Thank you for reaching us!
This theme is WPBakery only at the moment. We have forwarded your suggestion to add Elementor compatibility to our dev team, however, we can’t guarantee that Elementor compatibility will be added.
Thank you for understanding.
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Hi, I am struggling to access the Widgets area on my website. There’s an error message that comes up every time I click on Widgets: “There has been a critical error on your website. Please check your site admin email inbox for instructions.” I got in touch with my hosting provider but was told that there’s a compatibility issue between the theme and the WooCommerce module, and that they can’t provide any support. Could you advise, please?
Hi there,
Thank you for reaching us!
In case that you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
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Hi there, many thanks for getting back to me on this. I’ll definitely give the Classic Widgets plugin a try. Just to confirm, once you’ve managed to test the theme with WP 5.8 and fix any errors that may arise, will existing theme users have to get a new licence or will they be able to update the theme for free? Thank you!
Hi,
With Regular License you’ve purchased with our theme you will be able to use our theme for an unlimited period of time. You’ll be able to update your theme every time we release a new theme version, and you’ll also have the option to get all the latest versions of the plugins that come bundled with our theme.
If you have any additional questions please let us know.
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clicking on “Widgets” the website errors out. https://drive.google.com/drive/folders/1xReeeiUNNCqt-y74pwff_zHSmN5hEIfc?usp=sharing
Hello there,
Thank you for reaching us!
This is happening because of the new WordPress update. We are aware of this issue and our dev team working hard to make a fix for all our themes (you will be notified via email when the new update is online on theme forest so you can apply this fix).
In meantime, you can change a WordPress version to the previous one (find more info here), or use this plugin that is changing widgets back to classic https://wordpress.org/plugins/classic-widgets/
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
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I tried the support system but it was having issue with logging in, it would just say waiting. Tried in three different browsers, cleared cache etc… still the same issue.
thank you i changed the widget to classic and that has fixed it for now.
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Widget area is not working
Hi there,
We haven’t tested WP 5.8 yet. You can try using this plugin as a temporary solution until we release an official update: https://wordpress.org/plugins/classic-widgets/
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hi, i want to set my homepage like the vertical showcase on your demo, can I you export the slider so I can use it on my site (minus the pics)
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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This is quite a limiting theme in terms of changing the layout of the sidebars for Woocommerce. The user experience is BAD on a mobile device if you use filters as the user has to scroll to the bottom of the page before they can make a filter decision and if the filter is on size, age and category the result is the user has to thumb down after ALL filtered products each time.
Hi there,
We are sorry you feel this way. Our shop pages extend the default appearance and functionality of WooCommerce pages To modify their appearance would require additional coding, but this falls out of our support scope. In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - https://studio.envato.com/
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Hi, how to update the theme ? I received an email for updating it but i did not find the link for ? Thanks
Hi there,
See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins
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Hello, I’m trying to import data from coco dashboard>import> but the import froze at 4%. I tried to import all 3 separately. Widgets and options imported in seconds but I’m unable to import content it keeps getting stuck at 4-5%
Hi there,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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my resources are perfectly fine n working. i studied every document you have and the result i got was a cluttered website. with unsorted pages and posts and products.
Hi,
This could also occur in case you have some caching plugin or some caching solution on your server, so please try deactivating them while importing demo if you have them active.
As we do not have enough information, in order to assist you further, we would appreciate if you could please submit a ticket at our Help Center, include url of your site, and one of our support agents will gladly help you.
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I updated the theme to the latest version, BUT WPBakery Page Builder is still on version 5.5.2.
How to update it?
Hi there,
Thank you for reaching us!
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. The process of updating bundled plugins is explained in “Updating Plugins” section of the article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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this tutorial doesn’t work for me cause there is no plugin in the update list. And I can’t open a ticket…
Hello there,
We haven’t experienced this issue on our local installation.
Please contact us through this email, include your purchase code in the email, and our support team will check this and assist you further.
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Hi, Instagram widget stopped working I see this in my site and now I see this in your demo too
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hi, I am planning to buy this template but I can see that theme is not updated for a longer period of time, do you plan to upgrade theme any time soon? Will there be updates in future?
Thank you
Hi there,
Our theme is compatible with the latest version of WordPress. See this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-5-6-and-5-7-Updates-And-How-To-Solve-ThemWe can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
Let us know if you have any additional questions.
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Hello! I need to make a support ticket, but I never received the email to activate my account for Qode Interactive. How can I get my account activated?
Hi there,
Your account has been verified, you can submit tickets now. Sorry about this inconvenience.
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Good work. Can we edit category and sub-category pages with elementor?
Hi there,
This is not possible. Please see this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002247158-What-Are-Archive-Category-Taxonomy-PagesLet us know if you have any additional questions.
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we want to add a text as explaining the category under the category or sub-category pages. is it possible ?
Hi there,
This would require additional coding, but this falls out of our support scope. In case you are not familiar with programming, you could look for someone who you can hire for this kind of job at the following link: - https://studio.envato.com/
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How do you change the breakpoint for the mobile menu to show?
Hi there,
You can achieve this with small piece of CSS targeting the specific breakpoint and selector for the menu. If you need assistance with this we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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