4641 comments found.
Hi, i am using looks review app. how can i add reviews to the home page. there is no any option on your theme to do it! please tell me how can i fix it. Thank you
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you.
Thank you.
The support team is very slow. Why taking days to get a reply from the tech?
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
By the way, we were off yesterday for the year-end party. We hope that you can understand us in this case.
Thank you.
Where is the instructions on how to add this from the new update? Please advise with screenshots.
Ella version 5.0.9:- Added: New Custom Functions on Product Detail Page: (Free Shipping – Free Returns – COVID-19 SHIPPING DELAY NOTICE)
Also, your instruction guide has not been updated. It still shows last update is on December 10th.
How to grey out the sold out variant color (if the total color options are more than 1). It is always showing available status.
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you.
Thank you.
Hi, I’m new to Shopify development and I have few questions before buying this theme:
1. Can i add custom code (HTML,CSS,JS etc.) to the theme? without losing support ? – on the issues not related to my custom code of course -
2. Can I connect to this theme via code editor and If yes? – e.g. Visual Studio Code
Thank you!
Hello,
1. Can i add custom code (HTML,CSS,JS etc.) to the theme? without losing support ? – on the issues not related to my custom code of course -
=> If you want to use Ella theme, you can add custom code to file theme-styles.css.liquid
2. Can I connect to this theme via code editor and If yes? – e.g. Visual Studio Code
=> If you want to use code editor beside the default of Shopify store, you will have 2 options:
Shopify CLI or Theme Kit
You need to set up your store in Local so that you can use the code editor. You can use the editor you feel similar.
This is the instruction of Shopify for Shopify CLI and Theme Kit
https://shopify.dev/themes/tools/theme-kitThank you.
So if i purchase this theme now and install it then it will show all data as the demo with all pictures and products
And how to update the theme in future. Will it be updated automatically at site or i will have to download some files and then upload.
Is there also option to hide the category icon menu which is showing with slider in supermarket 2 demo.
Hello,
So if i purchase this theme now and install it then it will show all data as the demo with all pictures and products
=> When you purchase our theme, you will not get demo products and images. In case you need to demo images, you can purchase our Basic Installation service.
And how to update the theme in future. Will it be updated automatically at site or i will have to download some files and then upload.
=> If you update your site in the future, you can download the new theme source. Then, please upload this theme source into your Shopify admin without publishing.
We have instruction in the user guide to help you update the theme without losing setting on the homepage and some parts. It’s necessary for you to set up certain settings in Pages like FAQ, About us, etc. In addition, you need to re-do all customization ( changes are made in code) and install some apps again.
http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/update-themeIs there also option to hide the category icon menu which is showing with slider in supermarket 2 demo.
=> You can hide it here: https://nimb.ws/PtFUcJ
Thank you.
I don’t need demo products and images. When i will install the theme and will follow instructions as you described in video to select the layout then it will show the layout with sections only without images and products. So i will be able to work on the layout sections and add my company products and images accordingly.
How to select different header and footer from theme layout.
If i plan to get demo theme data then please tell what are the basic installation service charges for demo products and images and how can i purchase that.
We are unable to edit “Custom Product Tabs” . We have utilized the online documentation and have emailed customer support. We followed any pathway suggested to us and cannot get the “Custom Product Tab” section in side bar to show up. Please advise
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
Hi, I have purchased Ella Theme but not able to add purchase tracking event on my shopify store. The Pixel tracker even not open on the checkout pages to track the checkout button. Kindly reply me here and also on my email or inbox
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
Why is you support so bad ?
Nobody help me!
the biggest mistake to buy this theme Ella
Hi, we are sorry for your experience, support team checks and replies email within 24h but support is limited at weekend time, we will try to check and get back to you asap.
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
When you send us the staff account account, you should inform us via your email so that we can support you on time.
Thank you.
Current year is 2022 but my site showing “© 2020 IRONGEAR. All Rights Reserved. Powered by Shopify.” how to change copyrights year in Gymuso theme. Thanks
Hi,
You can change the information in theme editor, it is available in settings of footer. Thank you
Why in collection page in my products shows PRODUCT TITLE – VARIANT , this is so unclear and not proffesional , i have tried to turn of some options vartiants etc but it still show variant on product titles. I need some help to fix it.
Hello,
We can help you to make this change.
Could you please send your request to support@halothemes.com, our technical team is glad to support you.
Thank you.
Hello, can we only use the Review Apps you listed? Do you block other Review Apps? Because we found that it can’t get data from other Review Apps. Thank you
Hello,
You can use other review apps beside the app we recommend.
To install other apps to your theme, you need to contact the app providers to get their help.
Thank you.
Hello, I am very disappointed of the theme cutting product titles after symbol ”|”. And as I understand it needs to be custom coded.
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you.
When you send email to us, please send us the screenshot showing the situation you mentioned so that we can support you best.
Thank you.
Hi there, I’m trying to add product content for the “Someone Recently Purchased a…” but all the settings I can find are: ‘Text Someone recently bought’ and ‘Time and Location Text’, where I can change “[time] minutes ago, from [location]”. But where can I actually add the product, name, location etc. It’s not clear in the documentation and I don’t seem to have settings as per your screenshot: https://prnt.sc/mtwocm
Great, thank you. 
Hi How do i create a blog post?
How do i get the blog post to show on the website?
nevermind i figured it out
I want to add the newsletter signup form in the footer, like your demos have. But I can’t seem to find how to do this. Also; the ‘multiple layout’ section seems to be missing in the theme settings..
I would be glad to hear how to get a signup form in the footer.
Hello,
Could you please send your request to support@halothemes.com, our technical team is glad to support you.
Thank you.
Hello, could we use other Apps which are not listed in the INSTALL APPS?
Hello,
You can use other apps which meet your demand.
Thank you.
Hello, where is the product-template.liquid in Ella Sections? I want to Install Product Review App as you recommended. According to the tutorial I need to paste some code in product-template.liquid page but I cannot find this page in code editor.
Hello,
Because the code of Product Review app is added to our theme source already, you only need to install the app to use. You do not need to add app code to theme source.
Thank you.
Hi, which child theme do I load for the Home 5 / Beauty?
Hi,
It is not child theme. It is a preset of home 5 and you can follow instruction in our user guide of ella at Settings Data: http://themes.halothemes.com/marketplace/shopify-ella-documentation/Read_me.html#!/settings_data
SCSS support is deprecated in themes Convert .scss and .scss.liquid files to .css or .css.liquid for a better performing online store and theme editor. Will this resolve if upgraded to the latest version.
Hello,
Our technical team replied to you, please help us to check it and keep contacting us via email thread you sent.
Thank you.
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