1213 comments found.
Can you advise how to fix pixelated product breadcrumb image?
When image for breadcrumbs uploaded in theme options, and allow parallax is active, image displays fine.
When an image is uploaded to an individual product page, it is pixelated. Both images are same dimensions.
Please advise how images uploaded to individual page options of product pages, can display without being pixelated.
I don’t want to publicly post link to my clients website on a forum, can I send links showing the issue to an email address?
Hi LizzieLee,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
I have version 1.5.8 but it is not compatible with WooCommerce 6.1. I am getting this message: BoxShop contains outdated copies of some WooCommerce template files. This is effecting my product pages and they are not updating properly. Can you please update ASAP. Thanks.
Hi mycubaguide,
WooCommerce 6.1 has just been updated 10 hours ago. We need to check it and will update the theme as soon as possible.
Have a nice day!
Hi mycubaguide,
We have just updated the theme which is compatible with WooCommerce 6.1.0
Have a nice day!
Hello!
“boxshop/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0,”
Can this please be updated?
Hi kingy1337,
The current Boxshop theme version is 1.5.8 and it is compatible with WC 6.0.0. Please update the Boxshop theme latest version. You can read the document at the link https://docs.theme-sky.com/boxshop/#updating-the-theme so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Thank you for your reply.
The theme is up-to-date.
This issue happens on the latest version of WC which was released today: 6.1.0, and doesn’t appear on WC 6.0.0.
It seems you released the theme update a few hours before WC 6.0.1 came out, so have not caught on to this theme file update?
Hi kingy1337,
WooCommerce 6.1 has just been updated 10 hours ago. We need to check it and will update the theme as soon as possible.
Have a nice day!
Hi kingy1337,
We have just updated the theme which is compatible with WooCommerce 6.1.0
Have a nice day!
Why are there related posts on the bottom of my pages that are not related at all such as the Dashboard??
Hi Mel67,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
hello sir i did buy your theme boxshop and i found so many problemes in working with it also its so complecated also the home houseware dosn’t sopport the arabic Language …. i want to get my payment back thank you
Hi medafechkou,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, my client wants to sort products manually by drag-and-drop, is it possible or can you suggest plugins or tools to me, please?
Hi rtee,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
thank you, i can find how to make it already.
Hi rtee,
Ok 
. If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hello. How can I translate your topic completely into Russian? Do you already have translation files for this topic? BoxShop
Hi Belluimag,
You can use the Loco Translate plugin. You see the video at the link https://www.youtube.com/watch?v=X7IzOLqfneI&list=PLbyF_EROfxJTroIrh71ZmCWIhz7SVzTKy&index=11 so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Best regards,
Hi, my product images keep on loading and i can’t access the theme options. Do you know what to do?
Hi Dgtacq,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Best regards,
Hello, Would it be possible to customize your shop theme for selling photos? I would need on product page options to select size (different price) and instead of sending order to have available ‘download’ button? thanks in advance for your help! J
Hi abdonestudio,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Best regards,
i give tou acces of website to upload theme and demo??
Hi driss-you,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Best regards,
Hello,
Is there any way to hide a price on a category page if it is $0.
We have several products with custom options that start at $0 until the first option (case size) is selected.
Hi rxa,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Best regards,
Hello, I have just purchased the theme and I couldn’t install the Electronic demo site, please help me out, thanks.
Hi Watchklk,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information and more details. Our support team will help you.
Best regards,
Hello,
I have seen on another website where they are giving BoxShop – Responsive WooCommerce WordPress Theme with a fixed price bundle with other themes from different authors, My question is if I get your theme from them will I be getting support and future updates like on themeforest?
Hi themeroasters,
We only sell and support the Boxshop theme on ThemeForest and our support website – https://skygroup.ticksy.com/. But you must buy the Boxshop theme on ThemeForest and give use the purchase code.
Best regards,
I really need some help i am not getting a response, I cant see any products on the homepage on mobile there is just white space with a spinning symbol nothing is showing? homefey.com
Hi floriskalden,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
got another issues, images are not loading on product page, only the first one the others wont load
Hi floriskalden,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
So far i really dislike this theme its super complicated and doesn’t make any sense! Why are my images not showing and on some products they are https://homefey.com/product-categorie/electronics/
also on my quick shop it doesn’t show ad to cart and on the demo pages It does show?
Hi floriskalden,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
I have a host in siteground,but when I buy this theme ,and try to install it ,then there is a error, ans I try to upload all the files to the MY SITE document,but there are too many files and finally I get lost in the forders, becasue the file number is limitted under around 900 , and some document is failed to upload, so it seem I can install the glass theme successfully.
Hi SHAXIA,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
how to upload and use in WordPress website
Hi Paik1234,
Please read the document at the link https://docs.theme-sky.com/boxshop/#installation or see the video at the link https://www.youtube.com/watch?v=4jSrjM5WNwM&list=PLbyF_EROfxJTroIrh71ZmCWIhz7SVzTKy so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, I’m trying to update woocommerce. The problem is that when I browse the site, it doesn’t allow me to see the images in the product categories. Can you help me?
Hi DnaSocial,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Is the license fee lifetime or annual?
Hi huyen_nguyen_88,
If you buy a regular license, you will use it without renewing your license. But you must renew your support when it is expired. Because it will be valid for 6 months.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
